






Westley Court is a 33 capacity Kidderminster care home, dedicated to personalised care packages and effective delivery within a homely and satisfying living environment.
Residents are supported in pursuing an active lifestyle, with the home having strong community links and maintaining a positive attitude towards loved ones and personal freedoms.
Meals are prepared using local produce by the chef. There are daily menu changes and residents can choose off-menu if they wish. Drinks and snacks available throughout 24 hours.
Care Provided by Westley Court
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees determined by outcome of assessment
The price(s) shown are provided by the care home. Contact Westley Court for full pricing details and T&Cs.
Contact Westley Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Coate Water Care Co Ltd
- Private Owned
Person in charge
- Rhiannon Waters (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (33)
Visiting
- No set time, visitors welcome at any time
Parking
- Visitors care parking on site
Westley Court Reviews (54)
Westley Court has a Review Score of 9.4 (9.439) out of 10, based on 21 reviews in the last 2 years.
Over all time Westley Court has 54 reviews.
I have to say the carers were exceptional. They went beyond their work to help and support my mum. There is a great team. The manager is also very understanding and compassionate.
Thank you very much for this review, I will ensure your comments are passed on to the whole team. Many thanks
Westley Court is my second experience of a care home. Here, a professional and capable staff have to cope on 12-hour shifts with everything that is required with 2 having to do the work of 3, as is usual. They deal with what comes their way with good humour and thoughtfulness. I find all the staff easy to get on with and appreciate what they do. Inevitably there are sometimes long waits for basic services, but this is a consequence of understanding. These comments may seem bland but they are accurate.
Thank you for your comments, we very much encourage all of our residents to feedback to us at any time. Some of our staff do work 12-hour shifts, those that do choose to do so, but working 12 hours isn't essential. Our staffing levels are tailored around the level of dependency and requirements of...
I have been visiting my friend since her illness obliged her to go into care. As an outsider, I cannot comment on everything, only what I have personally observed. She is not capable of participating in activities, so that category is irrelevant. However, I can testify that the staff are kind, friendly and helpful and treat her respectfully. She was, for a while, in another local care home and I can see that Westley Court suits her better.
I would like to thank you for your comment and I will pass this on to everyone in the team who will appreciate such positive feedback. I'm very glad she is happy at Westley.
Exceptional service from all staff members. Mom has all her wishes met and they cannot do enough for you either as a resident or family member. Care needs are brilliant and always taken care of quickly and efficiently. Would recommend this care home to anyone that asks.
Thank you for a lovely review, I will pass this onto the team.
Mom wasn't coping with her needs at home and she had been in hospice for a few weeks where she picked up enough to go into a home. We were told Westley Court had a place and they promptly arranged to come out to meet my mom to make sure they could offer her her needs. Myself and my sister looked around Westley Court and were impressed with the look of the Home. It's in lovely grounds with scenic views. It looked clean and the staff were nice and on the ball. Mom was offered a nice ensuite room. The staff are friendly and approachable. Mom is well taken care of. We feel she is well taken care of and we are happy for her to stay there as she is very well supported. Her medical needs are been taken care of. They occasionally do activities ie bingo, a singer etc visiting. They have a lovely recently redecorating dining/sitting room for all their uses. Mom seems to like being taken care of we are grateful for Mom to be taken care of somehwere we are happy for her to be.
Thank you so much for such lovely feedback that our team here will be thrilled to hear. Thank you again for taking the time to share your review.
I mentioned my brother looked a bit unkempt - long nails, hair, beard and moustache. The lovely deputy manager explained very kindly that he was refusing to have things done. However, the next time I saw him, he was shaved, haircut and nails all trimmed - more like the man I know. Thank you for always looking after him with his best interests first. Thank you for listening and changing things. He feels much better. Love the new manager's in-situ's attitude.
Thank you for your comments and compliments, they will be passed onto staff.
You could visit anytime, and as I travelled for work would often turn up at different times of the day/night and my dad was always happy, clean and content.
I would not hesitate in recommending Westley Court. All I can say is thank you to the wonderful staff for taking care of dad so well and treating him with respect, patience and dignity during his time there.
The staff at Westley Court, always go the extra mile to make everyone feel safe, secure and comfortable. Thank you for recognising this.
After a traumatic time for the family during Covid 2020 dad was admitted to Westley Court from hospital. Immediately we felt that a weight had been lifted from us as dad was made to feel very welcome. The care dad is receiving has been exemplary although his behaviour can be challenging at times. All of the staff treat dad with dignity and respect and look past this awful dementia and see dad for the person he once was. They take time to talk to him and listen to his many stories and reassure him when needed. Dad is always clean and tidy and the cook offers lovely food which dad really enjoys. It’s been challenging for everyone due to the lack of visiting over the last couple of years, but communication over recent months has been really good due to the employment of a dedicated activities person who regularly does FaceTime calls with me as I live over a hundred miles away. Thank you to all the staff for becoming my dad's new family, we appreciate everything you all do.
Thank you for your positive feedback, I will pass on your comments to all staff members, especially activities.
I have been shopping with my coordinator for a new laptop and phone and like taking part in the activity groups here. I have also had support for shopping online. Enjoyed canal trips. I like walking around the grounds and taking photographs.
Thank you so much for taking the time to complete a review. It is lovely to hear that you are supported to have such great experiences and that you enjoy the activities and social events. I will pass this on to the staff.
How lovely it was to join him for a special meal with a private table with flowers and waitress service. The home made it a thoroughly enjoyable experience for all of us.
What a fantastic idea it is to allow us to share precious time with our loved one who has dementia.
Thanking everyone for the effort they put in to make it special.
Thank you so much for your lovely review; so glad you enjoyed the experience. I will share this with all of the staff, particularly, the kitchen and activity, who worked hard to make this happen.
She has received unfailingly professional and compassionate care from the fabulous team there. Consequently, when dad had a heart attack the obvious place for him to recuperate was Westley Court, where Mom, Dad and the rest of the family have received such tremendous support and care.
My mother has improved so much that, two days ago, the team facilitated a small gathering of her family to celebrate her 86th birthday.
As a family, we cannot express how grateful we are.
Thank you so much for taking the time to write a review for Westley Court. The home has an excellent reputation and is known as a provider of excellent end of life care and support. We are so pleased to have been able to support both your Mum and Dad at the home, which I am sure will have been a great comfort to them both. I will pass on your thanks to the staff team at the home.
My mum was put under the amazing care of Westley Court at the end of September 2021. It was her birthday two days later and the team made a lovely effort in making Mum feel welcome and made her a cake. The five weeks that Mum was at Westley Court was very stressful for us as a family but the team were absolutely amazing. They were supportive and compassionate. We can't thank them enough for the care they give Mum.
Thank you so much for taking the time to review the care provided to your mum by Westley Court staff. We do everything we can to try and ensure that each stay at the home, whether for a short while or long term, makes the resident and their families feel well cared for and supported. It was our pleasure to organise the birthday celebrations which were enjoyed by everyone at the home.
Westley Court was able to admit our elderly father for respite care at very short notice following a deterioration in his health. He had previously been admitted to the home with my late mother for a short respite stay. The majority of the staff remembered Mum which Dad has found very comforting. The staff were very welcoming to Dad and, without exception, are kind, caring and patient with an ability to see Dad as an individual with his own specific needs. Dad is settled and happy at Westley Court and our family are very grateful for this as myself and my two siblings do not live locally. Thank you to the Manager, Deputy Manager and all the staff for their care of Dad.
Thank you for taking the time to complete a review of the home. We are happy to accommodate new residents at short notice and were happy to welcome your Dad back as most staff remembered him well and enjoyed caring for your Mum. I will pass on your kind comments to the staff team.
We had a wonderful, accomodating show round/visit. Westley Court catered to Dad's needs and the family's from the beginning, offering excellent advice and alternative for our initial difficulties. Dad settled very quickly, due to staff getting to know him quickly. All administration and registering with GP was great and less than one week in, he is very happy, taken part in activities already and been out for a walk. Thank you very much.
Thank you so much. It is lovely to hear that the professionalism and caring nature of the staff have lead to your Dad settling so well. It has been lovely to see him take part in activities.
The staff at Westley Court have done an amazing job during covid restrictions. When they were able to, they arranged outdoor visits. The staff are always friendly and have done their best to keep the activities going as best they can with all of the restrictions. It is good when they share what they have been doing on facebook, especially when we can't visit due to lockdown.
Thank you for your kind words, the whole staff team have worked together to maintain the positive and caring environment within the home, in what has sometimes been the most challenging of circumstances. I will ask the team to continue sharing information on Facebook as many families find this helpful and reassuring.
From all our family, we thank you all.
Westley Court is a truly first-class care home.
Thank you so much for your kind words. Your support and understanding are very much appreciated by us all.
Staff have listened to requests and acted swiftly to remedy the samples of concerns. Everyone is friendly and extremely caring. Mum is happy which is the most important thing.
Thank you so much for your lovely review. It is lovely to see that your Mum has made a great friend at Westley Court.
His transfer from his temporary previous placement was seamless with his room made so welcoming with photos and personal items already in place, and a carer being there to do anything needed.
My husband has settled into his new permanent home so quickly. The care and nursing staff are exceptional and this reflects the lead given by the lovely Manager, for whom nothing is too much trouble!
His quality of life has shown an amazing improvement and this is due to the wonderful care, coupled with a beautiful room and the lovely relationship he has already built during his first two weeks here!
An amazing place where I know my dear husband will be kept safe and happy!
Bless you all.
Thank you for your kind words, finding the right home for a loved one is not always easy and comes with many questions and concerns. I am sure that anyone who is having to make this difficult decision at this time will take comfort that Westley Court can be relied on to provide a loving caring home. Your message will be passed to the Manager and staff.
All-round good experience. The staff are hard working and caring. Always willing to help relatives resolve whatever situation they face.
He has settled down very well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2024Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Westley Court.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Westley Court.
Accreditations
There are no accreditations posted yet for Westley Court.
Meet the Team (3)

Rhiannon is the Home Manager at Westley Court.

Sarah is a Registered Nurse with many years of experience in a variety of different settings.

Care home Administrator
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