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Austcliffe Lane, Cookley, Kidderminster, DY10 3RT
View full details of Westley CourtLatest Reviews for Westley Court
28 April 2026
My mother is a resident at Westley Court and my father also resided here until his passing in December 2025. Manager Rhiannon is caring, compassionate and professional. She is always responsive to any concerns and will work with families to find solutions to any problems. She has a genuine
passion for the industry she's working in and this is reflected throughout the home. It is kept spotlesslessly clean and fresh and staff are friendly and helpful. The kitchen is well run and the kitchen manager is incredibly helpful with any dietary requirements. Nothing is too much trouble. The entertainments team work hard to provide diversions for the residents and have even had live chicks hatching in an incubator over Easter! This was loved by so many residents. Families are always able to speak to nurses and get feedback on their loved ones. The atmosphere throughout the home is light and welcoming. I wouldn't hesitate to recommend Westley Court to any relative looking for care.
25 March 2026
My wife Pam was admitted in December 2024 with Vascular Dementia. Life at home had become too difficult for me to handle. At that stage she was able to use walking frames but her mobility quickly deteriorated and in the end she needed 2 nurses to get anywhere. At times she became violent in her
reaction and overall I believe the nursing staff did well, although some were better than others. She eventually became. bed bound and her dementia worsened to a stage where she could not remember any visitors and was unable to recognise her own grandchildren. She had little interest in food and had to be reminded to drink enough. She had little interest in anything and. rarely participated in the many activities made available. She was incontinent and unable to access toilet facilities without assistance.
She did very much react positively to two visits by therapy dogs and enjoyed pre Christmas carol concerts.
The nursing staff did as well as they could to keep her comfortable.
09 February 2026
I felt immediately at ease when I arrived at Westley Court Nursing home. Rhiannon, the home manager, is amazing and friendly. She worked hard to get all the equipment I needed in a very short timeframe, and has been very supportive. The staff are lovely, very professional, and are always willing to
help me. Any issues I have had, have been addressed promptly, and efficiently. The cleaning staff are cheery and do a wonderful job of keeping the place looking lovely and smelling fresh. The activities staff are great at encouraging me and making me feel involved. The food here is lovely, and the kitchen staff have tried hard to cater for my tastes. The grounds are beautiful and well maintained. Overall, I love it here.
16 January 2026
Despite advertising themselves as being able to care for complex mental health issues, this is very far from the truth. After only 3/4 weeks of caring for my stepdad, who is displaying symptoms of severe depression, anxiety, and the possible onset of dementia, the management served notice of
eviction because he has 'behavioural issues'. Before notice was served no attempt was made to diagnose or support his condition. Regularly, during visits, I noticed safeguarding guidelines weren't met because his call bell was disconnected, he was offered no dignity and left to lie on his bed in just top half clothing and an incontinence pad, with no bedding other than a pillow and bottom sheet on a plastic mattress, and his curtains closed at 2pm in the afternoon. Overall, a very unsatisfactory experience. There are many alternatives that are cheaper, better managed, with far superior facilities and decor. Please make sure that you've considered all available local homes before committing here.
05 December 2025
Very impressive: their efficient, thorough and friendly support has quite literally given Mum a new lease of life at 100. I am especially impressed with their attention to human dignity while maintaining an approach which is friendly and informal.
29 October 2025
My husband has been a resident for ten months at Westley Court, at all times he has been treated with care and dignity. The staff are always friendly and helpful and do their best to make his stay as comfortable as possible.
16 October 2025
Mom was on end-of-life care when she arrived at Westley Court. During such a traumatic time, we cannot thank the staff enough for the thoughtfulness and care they provided to both mom and the family members. We could not have wished for her to be in a better place. What an amazing standard of care.
We cannot thank you all enough.
16 October 2025
My mom had a stroke and could not be looked after at home several nursing homes were recommended the minute we saw Westley Court we knew as a family this is where we wanted our mom to be . We were met by the lovely Manager who took us round and showed us the rooms which were lovely I would describe
it as home from home . Mom was moved into Westley Court and the minute she arrived all the staff have been amazing nothing is to much for them .They have been amazing and we cannot thank all the staff enough for the kindness and care they have showed my mom .
22 September 2025
I was admitted to Westley Court Care Home in July 2019 in 'end stage heart failure with a life expectancy of 3-6 months'. Within days I saw a GP and Heart Failure Nurse who reviewed all of my medication, breathing 'aids' and activities. In that time I developed swallowing problems (and we had the
'Covid Lock Down') and I am still in heart failure with other problems but it is all 'managed' by the HF nurse and staff in the home.
The rooms here are all large, overlook 'green belt' and have their own en suites,. A lounge/diner surrounds an open air dining/BBQ area and is also used for regular entertainment and activities.
Food is good and varied and may be brought to the room or served in the lounge/diner. Staff and management are 'caring' and reliable. Suffice to say that when my husband developed Parkinsons and dementia, my family had no hesitation is applying for a place for him here.
03 September 2025
Mum was here three weeks for respite. When we visited she always looked happy and well cared for. The staff were so caring and treated mum with dignity and respect. The whole atmosphere was warm, friendly and relaxed. At the end of her stay, mum was sad to be leaving her friends and told us she
had a lovely time. The Manager made the process of arranging the stay very easy and was approachable throughout.
03 April 2025
I have risided here for over six months and although being recently widowed, I was made very welcome but given the space to greive.
I now feel part of a happy group of people, both service users and care providers.
01 April 2025
Nan's stay was breif, but in this short time she was well cared for. The bedroom she was in was calm, peaceful & extremely clean. Staff were positive, attentive & happy. Thank you.
31 March 2025
Brilliant service and amazing staff. My dad is looked after so well and seems happy to be here in the situation he is in. He is always clean & tidy and has everything he needs.
17 March 2025
Dad has only been at the carehome for a couple of months, but in that time he has been well cared for by all the carers.The staff are all lovely! The only thing is they could do with more entertainment/activities.
24 February 2025
Security needs - management attention - no staff around, at least 4/5 mins looking - could not locate, could not find anyone to hand over to relative. Could easily have been wandering around building. Relative wanting meds - tired. Would not of course wander! So have some system if reception staff
are not around or carers. Staff did not know how to let me out.
29 January 2025
Overall, very satisfied with everyone here. Mom was very well looked after and we are grateful. The carers and nursing staff deserve to be paid a lot more considering what they have to do compared to the costs that are paid to the home.
08 October 2024
Our experience of Westley Court over the last 22 months is one of a nursing home that has a dedicated staff who really do care for the patients. They treat them with great dignity and respect. The staff are always friendly and helpful whenever you visit and the manager is first-class and takes great
pride in the nursing home and the patients in her care.
27 September 2024
I have to say the carers were exceptional. They went beyond their work to help and support my mum. There is a great team. The manager is also very understanding and compassionate.
07 June 2024
Westley Court is my second experience of a care home. Here, a professional and capable staff have to cope on 12-hour shifts with everything that is required with 2 having to do the work of 3, as is usual. They deal with what comes their way with good humour and thoughtfulness. I find all the staff
easy to get on with and appreciate what they do. Inevitably there are sometimes long waits for basic services, but this is a consequence of understanding. These comments may seem bland but they are accurate.
17 May 2024
I have been visiting my friend since her illness obliged her to go into care. As an outsider, I cannot comment on everything, only what I have personally observed. She is not capable of participating in activities, so that category is irrelevant. However, I can testify that the staff are kind,
friendly and helpful and treat her respectfully. She was, for a while, in another local care home and I can see that Westley Court suits her better.
Latest Reviews for Westley Court
28 April 2026
My mother is a resident at Westley Court and my father also resided here until his passing in December 2025. Manager Rhiannon is caring, compassionate and professional. She is always responsive to any concerns and will work with families to find solutions to any problems. She has a genuine
passion for the industry she's working in and this is reflected throughout the home. It is kept spotlesslessly clean and fresh and staff are friendly and helpful. The kitchen is well run and the kitchen manager is incredibly helpful with any dietary requirements. Nothing is too much trouble. The entertainments team work hard to provide diversions for the residents and have even had live chicks hatching in an incubator over Easter! This was loved by so many residents. Families are always able to speak to nurses and get feedback on their loved ones. The atmosphere throughout the home is light and welcoming. I wouldn't hesitate to recommend Westley Court to any relative looking for care.
25 March 2026
My wife Pam was admitted in December 2024 with Vascular Dementia. Life at home had become too difficult for me to handle. At that stage she was able to use walking frames but her mobility quickly deteriorated and in the end she needed 2 nurses to get anywhere. At times she became violent in her
reaction and overall I believe the nursing staff did well, although some were better than others. She eventually became. bed bound and her dementia worsened to a stage where she could not remember any visitors and was unable to recognise her own grandchildren. She had little interest in food and had to be reminded to drink enough. She had little interest in anything and. rarely participated in the many activities made available. She was incontinent and unable to access toilet facilities without assistance.
She did very much react positively to two visits by therapy dogs and enjoyed pre Christmas carol concerts.
The nursing staff did as well as they could to keep her comfortable.
09 February 2026
I felt immediately at ease when I arrived at Westley Court Nursing home. Rhiannon, the home manager, is amazing and friendly. She worked hard to get all the equipment I needed in a very short timeframe, and has been very supportive. The staff are lovely, very professional, and are always willing to
help me. Any issues I have had, have been addressed promptly, and efficiently. The cleaning staff are cheery and do a wonderful job of keeping the place looking lovely and smelling fresh. The activities staff are great at encouraging me and making me feel involved. The food here is lovely, and the kitchen staff have tried hard to cater for my tastes. The grounds are beautiful and well maintained. Overall, I love it here.
16 January 2026
Despite advertising themselves as being able to care for complex mental health issues, this is very far from the truth. After only 3/4 weeks of caring for my stepdad, who is displaying symptoms of severe depression, anxiety, and the possible onset of dementia, the management served notice of
eviction because he has 'behavioural issues'. Before notice was served no attempt was made to diagnose or support his condition. Regularly, during visits, I noticed safeguarding guidelines weren't met because his call bell was disconnected, he was offered no dignity and left to lie on his bed in just top half clothing and an incontinence pad, with no bedding other than a pillow and bottom sheet on a plastic mattress, and his curtains closed at 2pm in the afternoon. Overall, a very unsatisfactory experience. There are many alternatives that are cheaper, better managed, with far superior facilities and decor. Please make sure that you've considered all available local homes before committing here.
05 December 2025
Very impressive: their efficient, thorough and friendly support has quite literally given Mum a new lease of life at 100. I am especially impressed with their attention to human dignity while maintaining an approach which is friendly and informal.
29 October 2025
My husband has been a resident for ten months at Westley Court, at all times he has been treated with care and dignity. The staff are always friendly and helpful and do their best to make his stay as comfortable as possible.
16 October 2025
Mom was on end-of-life care when she arrived at Westley Court. During such a traumatic time, we cannot thank the staff enough for the thoughtfulness and care they provided to both mom and the family members. We could not have wished for her to be in a better place. What an amazing standard of care.
We cannot thank you all enough.
16 October 2025
My mom had a stroke and could not be looked after at home several nursing homes were recommended the minute we saw Westley Court we knew as a family this is where we wanted our mom to be . We were met by the lovely Manager who took us round and showed us the rooms which were lovely I would describe
it as home from home . Mom was moved into Westley Court and the minute she arrived all the staff have been amazing nothing is to much for them .They have been amazing and we cannot thank all the staff enough for the kindness and care they have showed my mom .
22 September 2025
I was admitted to Westley Court Care Home in July 2019 in 'end stage heart failure with a life expectancy of 3-6 months'. Within days I saw a GP and Heart Failure Nurse who reviewed all of my medication, breathing 'aids' and activities. In that time I developed swallowing problems (and we had the
'Covid Lock Down') and I am still in heart failure with other problems but it is all 'managed' by the HF nurse and staff in the home.
The rooms here are all large, overlook 'green belt' and have their own en suites,. A lounge/diner surrounds an open air dining/BBQ area and is also used for regular entertainment and activities.
Food is good and varied and may be brought to the room or served in the lounge/diner. Staff and management are 'caring' and reliable. Suffice to say that when my husband developed Parkinsons and dementia, my family had no hesitation is applying for a place for him here.
03 September 2025
Mum was here three weeks for respite. When we visited she always looked happy and well cared for. The staff were so caring and treated mum with dignity and respect. The whole atmosphere was warm, friendly and relaxed. At the end of her stay, mum was sad to be leaving her friends and told us she
had a lovely time. The Manager made the process of arranging the stay very easy and was approachable throughout.
03 April 2025
I have risided here for over six months and although being recently widowed, I was made very welcome but given the space to greive.
I now feel part of a happy group of people, both service users and care providers.
01 April 2025
Nan's stay was breif, but in this short time she was well cared for. The bedroom she was in was calm, peaceful & extremely clean. Staff were positive, attentive & happy. Thank you.
31 March 2025
Brilliant service and amazing staff. My dad is looked after so well and seems happy to be here in the situation he is in. He is always clean & tidy and has everything he needs.
17 March 2025
Dad has only been at the carehome for a couple of months, but in that time he has been well cared for by all the carers.The staff are all lovely! The only thing is they could do with more entertainment/activities.
24 February 2025
Security needs - management attention - no staff around, at least 4/5 mins looking - could not locate, could not find anyone to hand over to relative. Could easily have been wandering around building. Relative wanting meds - tired. Would not of course wander! So have some system if reception staff
are not around or carers. Staff did not know how to let me out.
29 January 2025
Overall, very satisfied with everyone here. Mom was very well looked after and we are grateful. The carers and nursing staff deserve to be paid a lot more considering what they have to do compared to the costs that are paid to the home.
08 October 2024
Our experience of Westley Court over the last 22 months is one of a nursing home that has a dedicated staff who really do care for the patients. They treat them with great dignity and respect. The staff are always friendly and helpful whenever you visit and the manager is first-class and takes great
pride in the nursing home and the patients in her care.
27 September 2024
I have to say the carers were exceptional. They went beyond their work to help and support my mum. There is a great team. The manager is also very understanding and compassionate.
07 June 2024
Westley Court is my second experience of a care home. Here, a professional and capable staff have to cope on 12-hour shifts with everything that is required with 2 having to do the work of 3, as is usual. They deal with what comes their way with good humour and thoughtfulness. I find all the staff
easy to get on with and appreciate what they do. Inevitably there are sometimes long waits for basic services, but this is a consequence of understanding. These comments may seem bland but they are accurate.
17 May 2024
I have been visiting my friend since her illness obliged her to go into care. As an outsider, I cannot comment on everything, only what I have personally observed. She is not capable of participating in activities, so that category is irrelevant. However, I can testify that the staff are kind,
friendly and helpful and treat her respectfully. She was, for a while, in another local care home and I can see that Westley Court suits her better.