Andover Down, London Road, Andover SP11 6LR
Arbory Residential Home is dedicated to providing residents with the highest quality of life possible within an active, stimulating environment. All of those living at the Arbory have dementia and it is the team's expertise in managing this need, and supporting families in the care of their relatives, which helps to ensure that residents live life to the full.
In the words of Iain Slack, the home’s general manager ‘the Arbory is a unique care setting with a team and environment which really does ensure that a home-from-home feel exists throughout’. Iain continued, ‘caring for those with dementia is a privilege for all. With the right care and support and a dedication to ensuring that each resident’s life is centred around meaningful activities, staff really can enhance the experiences of those they are here to serve’.
Care at Arbory is not about a diagnosis; it is about caring for people, who for whatever reason now require some help along their journey. The team is committed to providing an environment and service quality which reflects the home's commitment to enhancing the lives of those it supports.
As well as fantastic facilities, beautiful grounds and a specialist care team, Arbory is proud to play an active role in the local community and is a member of the Hampshire Dementia Action Alliance.
Until you visit, it is difficult to understand what a truly special home it really is. Please phone for more information, or call in any time.
Owner: ABC Shelf Ltd
Person in charge: Iain Slack (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Substance Misuse
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment
Admission Information: Ages 40+.
Languages Spoken by Staff (other than English): Bulgarian, Hungarian, Polish
Single Rooms: 56
Shared Rooms: 2
Rooms with ensuite WC: 47
Weekly Charges Guide: Personal Care Single £650 – £850 , Personal Care Shared (per person) from £650 (These prices are only a guideline, please contact Arbory Residential Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Arbory Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Arbory Residential Home has a Review Score of 9.4 (9.355)
The Review Score of 9.4 (maximum of 10) for Arbory Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Arbory Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.855 for Arbory Residential Home is calculated as follows: ( (71 Excellents x 5) + (12 Goods x 4) ) ÷ 83 Ratings = 4.855
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.5 Points relating to the number of positive Reviews for Arbory Residential Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12 Target = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Jackie P (Wife of Resident) on Wednesday 28 June 2017. Relates to April 2017.
As a family, we are very pleased with the care and support that the team give.
All the staff are friendly and very helpful. Always there to answer a question as fully and honestly as they can. We are always made welcome. All the staff from top to bottom are great and cannot be praised enough.
How likely would you be to recommend Arbory Residential Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by Peter D (Son of Resident) on Tuesday 16 May 2017. Relates to April 2017.
My mother has been at Arbory for seven years and looks amazing for her age at 97.
This is all down to the staff and management completed by the technology 'i pod' system which provides access to my mother's health and welfare.
How likely would you be to recommend Arbory Residential Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Margaret H (Wife of Resident) on Monday 8 May 2017. Relates to April 2017.
I am very impressed with everything here - all the staff are so hard working and helpful. Visitors of the residents are welcome any time of the day or evening.
There is so much for the residents to enjoy each week in the way of entertainment, singers, musicians and plenty of activities.
A wonderful place.
How likely would you be to recommend Arbory Residential Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Eric T (Son of Resident) on Friday 28 April 2017. Relates to April 2017.
Very good care and food. I amvery pleased my mother is being looked after by everybody at Arbory Care Home and staff are all very good.
How likely would you be to recommend Arbory Residential Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Steven S (Son of Resident) on Wednesday 12 April 2017. Relates to April 2017.
I visited my mother at the beginning of April and she was in such a better mood and frame of mind than the last time. I know that this has a lot to do with her dementia but I believe it also has a lot to do with the team of carers on duty. On Saturday it was an amazing team of carers who give so much to each resident and watching my mother being involved with so much made me feel very happy she is in their care and therefore yours as well. I believe that every one of them is a superhero.
How likely would you be to recommend Arbory Residential Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Maria D-P (Resident) on Thursday 22 September 2016. Relates to August 2016.
My dad has settled in very well at Arbory Residential Home. It doesn't feel like a care home and is both welcoming and friendly. Every member of staff I have met is lovely and professional. As well as the homely decor, the gardens are also amazing with the fishpond, chickens, and budgies. I am extremely happy that my dad is there and in good hands. I would have no hesitation in recommending Arbory Residential Home.
How likely would you be to recommend Arbory Residential Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Carole C (Stepdaughter of Resident) on Monday 27 June 2016. Relates to April 2016.
My step dad was only in Arbory for 7 weeks and sadly passed away at 94 years of age. Everything in Arbory was fantastic, clean, good food, lovely room, good interaction with staff. The staff were very caring and could not do enough for my step dad and us as a family, nothing was too much trouble. We could not have wished for a better place for him to end his days.
How likely would you be to recommend Arbory Residential Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
There are currently no awards/recognitions posted yet for Arbory Residential Home
Job Title: General Manager
Joined: 2012
Description:
Iain is General Manager of the Arbory. Having worked in the care sector since the age of 17, Iain joined the Arbory in March 2012 with a wealth of care and management experience. Iain is passionate about working with people with Dementia, and to date has been instrumental in developing the Arbory to become a home of choice in the area. As General and Registered Manager of the Arbory, Iain oversees all aspects of the home.
He says: 'People are at the heart of everything we do here at Arbory and we are proud and privileged to be part of their lives. My door is always open, so please call or visit anytime.'
Job Title: Care Team Manager Arbory Court
Description:
Katie originally wanted to work with animals however moved into care for the elderly with Hampshire County Council 16 years ago. Since then her passion for delivering excellent care to those with dementia has continued to grow. As Care Team Manager, Katie oversees all care related matters in Arbory Court.
Job Title: Care Team Manager Arbory Lodge
Joined: 2012
Description:
Jenny Higgins is Care Team Manager. She has a fantastic relationship with residents. Jenny says 'At Arbory the care we provide is designed to enhance the quality of life for each resident by capturing their personal interests, promoting exercise and group participation, whilst catering for self-stimulation.'
There are currently no Care Home Idol entrants who have performed at Arbory Residential Home
