Arbory Residential Home sits just outside Andover in Hampshire and provides residential care, dementia care and respite for older people, with space for up to 60 residents.
The home supports individuals with a wide range of needs. Some residents want a little extra help with daily living, some are living with dementia, and others stay for a short period while a family carer takes a break. Care is planned around each...
Arbory Residential Home sits just outside Andover in Hampshire and provides residential care, dementia care and respite for older people, with space for up to 60 residents.
The home supports individuals with a wide range of needs. Some residents want a little extra help with daily living, some are living with dementia, and others stay for a short period while a family carer takes a break. Care is planned around each individual rather than a diagnosis, considering personal history, interests, and routines.
The team places real emphasis on a home-from-home atmosphere. Residents are encouraged to personalise bedrooms, and communal spaces offer room to socialise or enjoy quiet time. The home sits on attractive grounds that residents can enjoy year-round.
Activities are built around what matters to each resident, from one-to-one time and conversation to group activities and time outdoors. Families are welcomed as part of daily life at the home.
Contact Arbory Residential Home to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Arbory Residential Home for full pricing details and T&Cs.
Arbory Residential Home has a Review Score of 9.4 (9.403) out of 10, based on 13 reviews in the last 2 years.
Over all time Arbory Residential Home has 50 reviews.
My mum has been at the Arbory for 10 months. We have had some challenging times, but there has been a lot of positive changes in the past couple of months. I find all the staff at the Arbory caring, kind and always putting the residents first. The staff are very supportive and take time to talk...
My mum has been at the Arbory for 10 months. We have had some challenging times, but there has been a lot of positive changes in the past couple of months. I find all the staff at the Arbory caring, kind and always putting the residents first. The staff are very supportive and take time to talk to family members about any concerns which are addressed efficiently. I have build up a strong relationship with the team and are happy with the care and support they are providing my mum.
Thank you for taking the time to complete the review. Hearing your positive feedback about the home and staffing team is appreciated. We will of course share this with the staffing team
All the staff seemed to have worked hard to get my relative settled - it wasn't easy because of the sudden worsening of their dementia just prior to moving in. But my relative now seems calm and content. The staff are generally attentive and kind - and recognise my relative's sense of humour and...
All the staff seemed to have worked hard to get my relative settled - it wasn't easy because of the sudden worsening of their dementia just prior to moving in. But my relative now seems calm and content. The staff are generally attentive and kind - and recognise my relative's sense of humour and have a good laugh with them. There are plenty of activities which they can pick and choose from - something for everyone. The garden and cool open lounge areas have been a blessing in this hot weather.
Dad's bathroom door doesn't shut, and this is still waiting to be fixed. However, when his heater broke, a mobile heater was instantly...
The interim manager is lovely and very helpful. Overall, very happy with the care given, the security of the building and the food. Dad is happy.
Thank you so much for sharing your thoughts. We're really glad to hear that Dad is happy and enjoying his time with Sarah, and that our team is making him feel cared for and supported. We truly appreciate your patience with the bathroom door issue and will make sure it's resolved as soon as...
Thank you so much for sharing your thoughts. We're really glad to hear that Dad is happy and enjoying his time with Sarah, and that our team is making him feel cared for and supported. We truly appreciate your patience with the bathroom door issue and will make sure it's resolved as soon as possible. It's wonderful to know that the care, food, and support from our manager are helping Dad feel safe and comfortable.
The staff have been so kind and helpful. Diana has been so much calmer since she has been in the home, and her wellness has been so much better. They look after her so well.
The staff have been so kind and helpful. Diana has been so much calmer since she has been in the home, and her wellness has been so much better. They look after her so well.
Thank you for your kind words. We're delighted Diana is feeling calmer and her wellbeing has improved. Our team is committed to providing the best care every day.
Very happy with the care my husband is receiving. Great entertainment. Good food.
Very happy with the care my husband is receiving. Great entertainment. Good food.
Thank you for your kind words. We're pleased your husband is happy with his care, the activities, and the meals. We'll be sure to pass your message on to the team
Since Dad has been here, his mood and frame of mind has improved. The care staff are amazing and give dad full respect and dignity, as well as choices. He loves activities and taking part, he is kept clean, and aprons are warm, when needed. The room is always clean. Management are good and...
Since Dad has been here, his mood and frame of mind has improved. The care staff are amazing and give dad full respect and dignity, as well as choices. He loves activities and taking part, he is kept clean, and aprons are warm, when needed. The room is always clean. Management are good and approachable. Dad enjoys his food, good choices. Dad feels safe here.
Thank you for your comments, they are much appreciated, and they will be passed onto the staff.
Very emotional decision for family after looking after loved one for so many years, however, the dementia disease of the loved one finally had its unforgiving toll on wife (sole carer), providing all care throughout each 24-hour period. The torturous decision had to be made for long-term care home/...
On viewing the Arbory, the greeting, understanding and interest shown by staff expelled my fears. I felt my husband would be in a safe environment, cared for by a dedicated/ skilled team and my family and I can visit at any time. The home is bright, well-designed, which enables residents to maximise their independence and interests with the safety of staff available at all times. Thank you.
Thank you for your review. I'm glad you feel the decision you made although hard was the right choice for you and that the team here at Arbory have made that decision easier. The care team are dedicated to providing care and support to both your husband and yourself. I will share this review with the team.
My Stepdad was very happy in Arbory Residential Home the staff are so helpful and kind it is not just a job for the staff they realy do enjoy what they are doing and care very much for the residents in there care .the staff have the patients of saints and respect the residents .i would like to...
My Stepdad was very happy in Arbory Residential Home the staff are so helpful and kind it is not just a job for the staff they realy do enjoy what they are doing and care very much for the residents in there care .the staff have the patients of saints and respect the residents .i would like to thank every member of staffl for looking after my stepdad ,fantastic staff .i would strongly recomend to any family who need this kind of care to look at Arbory Residential Home for them selfs . Exellent
Thank you for your lovely review. The staff at the Arbory endeavour to make each residents days enjoyable, whilst making them feel safe and at home. It was our pleasure to care for your stepdad in the short time he lived at the Arbory thank you for choosing us. I will share this lovely review with the team.
Everyone at the Arbory Residential Home is extremely friendly and makes us feel really welcome when we visit. My Nanna has settled really well and we have noticed a huge difference in her emotional wellbeing. She's is happy at the Arbory and we are so pleased that she is safe and happy.
Everyone at the Arbory Residential Home is extremely friendly and makes us feel really welcome when we visit. My Nanna has settled really well and we have noticed a huge difference in her emotional wellbeing. She's is happy at the Arbory and we are so pleased that she is safe and happy.
Thank you for taking the time to write this review. Its great to see that living at the Arbory has had a positive impact on your nanna's wellbeing as our amazing care team strive to make each day as enjoyable as possible. Family support is important to us and we look forward to your visits. I will share this review with the care team. Thank you
Thank you for loving my Nan as much as we do...
Thank you for loving my Nan as much as we do :)
Thank you for taking the time to write this review. It was our pleasure to celebrate an important milestone and fun was had by all. The staff here at Arbory aim to make everyday enjoyable and for the residents to feel at home. I will share this amazing review with the care team.
The staff at The Arbory have made what was a very hard decision on the first day into a blessing. As our Mum is looked after so so well. She seems very happy there and always lights up when the staff come into her room. Nothing is ever too much trouble and are always happy to help. They helped make...
The staff at The Arbory have made what was a very hard decision on the first day into a blessing. As our Mum is looked after so so well. She seems very happy there and always lights up when the staff come into her room. Nothing is ever too much trouble and are always happy to help. They helped make our Mum's room extra special with all her personal things around her, and putting up lots of family photos and pictures which she loves to look at as they comfort her. And she loves to chat to the staff about everyone in them which they always happily do. And the staff are not just there for our Mum, they have always been there for us too.
Thank you for the lovely review. We have an amazing care team who strive to make every resident and their family part of our Arbory family your mum is a delight and brightens our day. I will share this amazing review with the care team thank you for taking the time to write this.
I have always found the staff to be helpful and friendly when visiting my aunt and the managers are always at hand for any concerns I may have. My aunt is always well-dressed and looks well cared for. Thank you for the hard work that you all do!
I have always found the staff to be helpful and friendly when visiting my aunt and the managers are always at hand for any concerns I may have. My aunt is always well-dressed and looks well cared for. Thank you for the hard work that you all do!
Thank you for your kind review, I will pass your comments to the Arbory staff.
Since Mum went into the Arbory Residential Home in July 2024 we have been so pleased with the care she is given. All the staff are really lovely with her and other residents. All the staff from all different areas are amazing. Such a friendly and warm place. Couldn't have wished for anything better...
Since Mum went into the Arbory Residential Home in July 2024 we have been so pleased with the care she is given. All the staff are really lovely with her and other residents. All the staff from all different areas are amazing. Such a friendly and warm place. Couldn't have wished for anything better for our mum. She is very happy there and loves her room. All made very personal with all her own things and photos. They always chat when I go there or they phone me if they need to. We don't have to worry about her since she has been there. It's a wonderful place.
Thank you very much for this lovely review. We will be sure to pass this on to our Team at Arbory who work so hard to make sure that our residents are well taken care of and happy.
It is a little way away from where I live and have to rely on my daughter to take me. But when we needed the care this was the only one locally that had an excellent report and my husband is happy there.
It is a little way away from where I live and have to rely on my daughter to take me. But when we needed the care this was the only one locally that had an excellent report and my husband is happy there.
Thank you so much for your lovely review, we appreciate the time that you have taken to give us feedback.
Every time I visit Mum which is about 2 times a week I find the staff always extremely friendly and also helpful. I feel my mum is being well looked after here and it is lovely to see her sitting in the lounge and pleasant to sit with her. She is always clean as is her room and I look forward to...
Every time I visit Mum which is about 2 times a week I find the staff always extremely friendly and also helpful. I feel my mum is being well looked after here and it is lovely to see her sitting in the lounge and pleasant to sit with her. She is always clean as is her room and I look forward to the summer to take her outside in the garden. Staff are caring and friendly so no complaints.
Thank you for your review, feedback is always welcomed. This helps us evaluate the service provided at The Arbory, which in turn enables the team to maintain high standards.
These photos were her...
I emailed head office who have not bothered to reply.
Your Mother was moved to the third...
Thank you for taking the time to leave a review.We received your e-mail querying the account on the 9th of January 2024. My Team responded to your mail on the 12th of January and directed you to clause 14.1 of the contract regarding the fee’s procedure which you signed.
I am very happy with the consistent level of care that my husband receives at Arbory Residential Home. The staff are all wonderful and treat him with respect and affection beyond what I expected when I placed him there.
I am very happy with the consistent level of care that my husband receives at Arbory Residential Home. The staff are all wonderful and treat him with respect and affection beyond what I expected when I placed him there.
Thank you so much for your lovely review! We appreciate the feedback!
We are really happy with the care that our mother is getting, always clean and very happy. The staff are brilliant, and the facilities are excellent. All-round great!
We are really happy with the care that our mother is getting, always clean and very happy. The staff are brilliant, and the facilities are excellent. All-round great!
Overall Mum is happy at Arbory. The gentleman taking charge at the home is very informative and helpful. Need activities to keep residents active and stimulated.
Overall Mum is happy at Arbory. The gentleman taking charge at the home is very informative and helpful. Need activities to keep residents active and stimulated.
I feel there could be improvements across the board. Residents need more activities. General personal care needs addressing.
I feel there could be improvements across the board. Residents need more activities. General personal care needs addressing.
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James Okeeffe is the home manager at Arbory Residential Home.
Deputy Home Manager
Care Home administrator
The care home lists weekly fees per person from £799 for residential care (respite from £949). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
There are 60 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arbory Residential Home to verify any information. View our terms and conditions. Arbory Residential Home has an Enhanced Service -what an Enhanced Service includes.