Arbory Residential Home

Could have a chair in bedroom. Sometimes chair is wet when I sit on it in the living room.

If I see of feel there are any issues and inform staff, it is always usually dealt with quickly, for example; I have had issues with the cleanliness of the toilet and took my own products in to clean it and left a brush, I was contacted to say they would have dealt with it and things have improved since.

Staff are always warm friendly and helpful. There have been noted improvements over the past few months. Which is very welcomed. Keep up the good work.

Friendly and caring staff.

All staff are very obliging and considerate. Mum settled very quickly after a difficult start.

Extremely happy with husband here for 5 weeks so far. Staff are very happy and obliging.

Although difficult times, staff have continued to be professional and very welcoming for visits. Led by a fantastic management team, nothing is too much trouble. We were safe in the knowledge that dad was loved and cared for during the difficult time of not being able to visit. The whole of the Arbory team feel like extended family and their hard work and dedication is recognised.

My aunt has been a resident at Arbory for 15 months. Staff and management are always kind and compassionate. It's been difficult during lockdown not to be able to see her as much, but Arbory have kept me up to date very well. Now visiting is back in place, it is so well managed. My aunt always looks presentable and happy which was always an important thing to her. Thank you, everyone.

I have always found the care staff caring and considerate to my mother and me during her residency.

All staff work with great care for residents and families. Gardens are a great joy to residents, and help to normalise the day.

My husband was admitted to The Arbory in March 2021 with early-onset frontal temporal dementia at the age of 64. It was our first experience of care homes as a family, and I cannot recommend the care, staff, and surroundings highly enough. My husband settled in immediately and it was clear right from day one that the residents are their first priority. All the care staff have made sure that, despite Covid restrictions, we have the safest possible regular contact with him and have involved us in everything to do with his care. The home is beautifully maintained and it has become a home from home environment for us all. The Manager and her team are extremely professional and genuinely caring to all the residents and have made a very tough time much easier to bear.

Arbory Residential Home in Andover is the best! My Mum is definitely in the best place with her dementia mixing with other residents and having the best care possible. I would like to thank all the amazing staff for their kindness and caring for my wonderful Mum.

Management and staff were brilliant on intake. My wife settled quickly as a result. She is well cared for. She is content and her hair and clothes are always tidy. The staff are very friendly, warm and welcoming. I get good communication with them about my wife.

We have been happy with Mum's care, she has been at the Arbory for 8 months m now and we would not want to move her. The staff are lovely and have built a good relationship with Mum. They always used to have a wide range of activities. Some of the features we liked have disappeared over the last year, eg: the bird aviary and gardening. The prices have gone up, and astoundingly too, which has made it very difficult for us.

It is quite difficult to write a review due to Covid, but trusting the staff has made it a little easier knowing he is respected and cared for by such special staff. I have to say, two particular ladies have been a blessing when speaking on the phone - FaceTime. It would be nice to have refurbished bathrooms as they are old and worn out. It's always nice to see what is happening on Facebook and the special efforts made for birthdays.

My mother who suffers from Dementia has been a resident for just over a year. This illness plus the very difficult virus requirements have made visiting and support contact very limited. All at Arbory have provided thoughtful and professional support for my mum giving me comfort and security that mum is safe and well cared for. I have received regular contact throughout this difficult year. Well done everyone at Arbory for keeping mum safe and secure.

I moved my mother into The Arbory just one day before the forced government lockdown. I have found so far that the staff are professional, caring and amazing at taking care of my mother. It is extremely hard not being able to see my mother for the last 3-months after being with her nearly all the time, but knowing she is being looked after gives the family great comfort. My only concern is not having any regular updates from the home or news of how things are during this difficult time.

I cannot recommend this home.

Everything from the cleanliness of the rooms, to the food service, we could not find any fault with. We hope you continue to go from strength to strength. A huge thank you to you all.

My mother was a resident at the Arbory for over 5 years until her death. Throughout that time she was treated with love and care by all the staff and management. I cannot praise them enough for the wonderful ethos they share and would like to thank them for making my mother's last few years comfortable and secure.