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Arbory Residential Home

Andover Down, London Road, Andover, Hampshire SP11 6LR
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Arbory Residential Home, Andover
Arbory Residential Home, Andover
Arbory Residential Home, Andover

Arbory Residential Home is dedicated to providing residents with the highest quality of life possible within an active, stimulating environment.

All of those living at the Arbory has dementia and it is the team's expertise in managing this need, and supporting families in the care of relatives, which helps to ensure that residents live life to the full.

Arbory is a unique care setting with a team and environment which...  

Care Provided by Arbory Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £799From £949

Contact Arbory Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Guy (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (39)

Visiting

  • The Arbory has no set visiting times, visitors are welcome at any time

Parking

  • There is ample on site parking

Arbory Residential Home Reviews (49)

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9.4

Arbory Residential Home has a Review Score of 9.4 (9.434) out of 10, based on 12 reviews in the last 2 years. Over all time Arbory Residential Home has 49 reviews.

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Showing 49 reviews matching selected criteria
Review from Paul B (Husband of Resident) published on 29 September 2023 Submitted via Postal Card
Overall Experience

Could have a chair in bedroom. Sometimes chair is wet when I sit on it in the living room.

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Review from K L (Stepdaughter of Resident) published on 26 September 2023 Submitted via Postal Card
Overall Experience
He is always very happy, he has positive things to say about all the staff who comes into his room while I am there.

If I see of feel there are any issues and inform staff, it is always usually dealt with quickly, for example; I have had issues with the cleanliness of the toilet and took my own products in to clean it and left a brush, I was contacted to say they would have dealt with it and things have improved since.

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Review from P B (Wife of Resident) published on 20 September 2023 Submitted via Postal Card
Overall Experience

Staff are always warm friendly and helpful. There have been noted improvements over the past few months. Which is very welcomed. Keep up the good work.

Reply from Jamie Smith, Director at Arbory Residential Home
Thank you very much for taking time to review our service.

Your feedback is very important to us at Coate Water Care.

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Review from Peter F (Husband of Resident) published on 20 September 2023 Submitted via Postal Card
Overall Experience

Friendly and caring staff.

Reply from Jamie Smith, Director at Arbory Residential Home
Thank you for your review, the staff team here will be very pleased to hear such kind words.

Your feedback is very important to us at Coate Water Care.

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Review from Robert G (Son of Resident) published on 19 March 2022 Submitted via Postal Card
Overall Experience

All staff are very obliging and considerate. Mum settled very quickly after a difficult start.

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Review from Ann W (Wife of Resident) published on 3 September 2021 Submitted via Postal Card
Overall Experience

Extremely happy with husband here for 5 weeks so far. Staff are very happy and obliging.

Reply from Geraldine Smith, Director at Arbory Residential Home
Dear Ann

Thank you for taking the time to complete this review. It is rewarding and motivating to the homes team to know residents and relatives are happy with the care at Arbory

Thank you

Geraldine Smith

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Review from Laura S (Daughter of Resident) published on 13 August 2021 Submitted via Postal Card
Overall Experience

Although difficult times, staff have continued to be professional and very welcoming for visits. Led by a fantastic management team, nothing is too much trouble. We were safe in the knowledge that dad was loved and cared for during the difficult time of not being able to visit. The whole of the Arbory team feel like extended family and their hard work and dedication is recognised.

Reply from Geraldine Smith, Director at Arbory Residential Home
Dear Laura,

Thank you for your lovely review. The staff at Arbory put customer and family care at the heart of everything they do, and it is great to see that is paying dividends. You have obviously received a satisfying customer experience. I will pass your comments onto the manager and her team who I am sure will be very pleased.

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Review from K M (Niece of Resident) published on 2 August 2021 Submitted via Postal Card
Overall Experience

My aunt has been a resident at Arbory for 15 months. Staff and management are always kind and compassionate. It's been difficult during lockdown not to be able to see her as much, but Arbory have kept me up to date very well. Now visiting is back in place, it is so well managed. My aunt always looks presentable and happy which was always an important thing to her. Thank you, everyone.

Reply from Geraldine Smith, Director at Arbory Residential Home

Thank you. Your kind words about our service are much appreciated and it is motivational for staff to hear from relatives that they are appreciated.

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Review from A C (Daughter of Resident) published on 12 July 2021 Submitted via Postal Card
Overall Experience

I have always found the care staff caring and considerate to my mother and me during her residency.

Reply from Sue Houldey, Operations Director at Arbory Residential Home

Thank you for taking the time to complete a review of Arbory. I will pass your comments on to the staff and management of the home.

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Review from A H (Resident / Service User) published on 12 July 2021 Submitted via Postal Card
Overall Experience

All staff work with great care for residents and families. Gardens are a great joy to residents, and help to normalise the day.

Reply from Sue Houldey, Operations Director at Arbory Residential Home

Thank you for your review. I will pass this onto the home manager to review. Best wishes.

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Review from Sandy T (Wife of Resident) published on 25 June 2021 Submitted via Website
Overall Experience

My husband was admitted to The Arbory in March 2021 with early-onset frontal temporal dementia at the age of 64. It was our first experience of care homes as a family, and I cannot recommend the care, staff, and surroundings highly enough. My husband settled in immediately and it was clear right from day one that the residents are their first priority. All the care staff have made sure that, despite Covid restrictions, we have the safest possible regular contact with him and have involved us in everything to do with his care. The home is beautifully maintained and it has become a home from home environment for us all. The Manager and her team are extremely professional and genuinely caring to all the residents and have made a very tough time much easier to bear.

Reply from Geraldine Smith, Director at Arbory Residential Home

Thank you for your kind words. The staff at Arbory work very hard to create a homely environment where residents and families can feel comfortable and supported.

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Review from Glenda l (Daughter of Resident) published on 14 June 2021 Submitted via Website
Overall Experience

Arbory Residential Home in Andover is the best! My Mum is definitely in the best place with her dementia mixing with other residents and having the best care possible. I would like to thank all the amazing staff for their kindness and caring for my wonderful Mum.

Reply from Sue Houldey, Operations Director at Arbory Residential Home

Thank you for completing the review. We pride ourselves on the high standards of care being delivered at Arbory. I will pass your comments on to the staff team. Best wishes.

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Review from N V (Husband of Resident) published on 23 April 2021 Submitted via Postal Card
Overall Experience

Management and staff were brilliant on intake. My wife settled quickly as a result. She is well cared for. She is content and her hair and clothes are always tidy. The staff are very friendly, warm and welcoming. I get good communication with them about my wife.

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Review from Tania F (Daughter of Resident) published on 23 March 2021 Submitted via Postal Card
Overall Experience

We have been happy with Mum's care, she has been at the Arbory for 8 months m now and we would not want to move her. The staff are lovely and have built a good relationship with Mum. They always used to have a wide range of activities. Some of the features we liked have disappeared over the last year, eg: the bird aviary and gardening. The prices have gone up, and astoundingly too, which has made it very difficult for us.

Reply from Geraldine Smith, Director at Arbory Residential Home

Thank you for taking the time to share your experience of Avebury House Care Centre. Your comments are appreciated by all staff.

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Review from Kathy S (Wife of Resident) published on 27 January 2021 Submitted via Postal Card
Overall Experience

It is quite difficult to write a review due to Covid, but trusting the staff has made it a little easier knowing he is respected and cared for by such special staff. I have to say, two particular ladies have been a blessing when speaking on the phone - FaceTime. It would be nice to have refurbished bathrooms as they are old and worn out. It's always nice to see what is happening on Facebook and the special efforts made for birthdays.

Reply from Sue Houldey, Operations Director at Arbory Residential Home

Thank you for your review, staff have tried their utmost to ensure good communication with relatives and have made use of skype and other means to enable families to remain in touch with loved ones. We have found the process of refurbishing the home quite a challenge during the pandemic, as...  

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Review from W C (Son of Resident) published on 14 January 2021 Submitted via Postal Card
Overall Experience

My mother who suffers from Dementia has been a resident for just over a year. This illness plus the very difficult virus requirements have made visiting and support contact very limited. All at Arbory have provided thoughtful and professional support for my mum giving me comfort and security that mum is safe and well cared for. I have received regular contact throughout this difficult year. Well done everyone at Arbory for keeping mum safe and secure.

Reply from Amanda Timms, Home Manager at Arbory Residential Home
Many thanks for your kind words. It is a pleasure to look after this lovely lady.

Amanda & Claire

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Review from Kim H (Daughter of Resident) published on 16 June 2020 Submitted via Website
Overall Experience

I moved my mother into The Arbory just one day before the forced government lockdown. I have found so far that the staff are professional, caring and amazing at taking care of my mother. It is extremely hard not being able to see my mother for the last 3-months after being with her nearly all the time, but knowing she is being looked after gives the family great comfort. My only concern is not having any regular updates from the home or news of how things are during this difficult time.

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Review from Janet C (Wife of Resident) published on 5 February 2020 Submitted via Postal Card
Overall Experience
I have made the difficult decision to move my husband from Arbory Residential Home because it is no longer the home I originally chose.
In 2017, when my husband entered Arbory, I was impressed by the warm, friendly and comfortable atmosphere. The staff were lovely, taking time to relate to the residents. The manager was special, with an easy manner towards the staff, residents and visitors.
In April 2019 all this changed when a new company purchased the home. The atmosphere became tense, the staff appeared wary and the manager unfriendly. Experienced staff began to leave in significant numbers, the general manager, the activities organiser, the finance manager, the chef, the senior housekeeper, and many carers.

I cannot recommend this home.

Reply from Sue Houldey, Operations Director at Arbory Residential Home

The resident left Arbory in November after his wife made the decision to move her husband. Coate Water Care took over Arbory in April 2019, it was at this stage that significant shortfalls were identified in compliance, forcing us to make immediate changes, whilst liaising with CQC and...  

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Review from Lorraine O (Relative of Resident) published on 13 May 2019 Submitted via Website
Overall Experience
My mother came to the Arbory in July of 2018. In the time she was there, she put on weight and was the happiest we had seen her for quite some time.
I commend the Management and ALL staff for the wonderful care she was given in the seven and a half months she was in your care.
We have already been telling friends and others we know about the service mum received.

Everything from the cleanliness of the rooms, to the food service, we could not find any fault with. We hope you continue to go from strength to strength. A huge thank you to you all.

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Review from Leslie S (Son of Resident) published on 25 March 2019 Submitted via Postal Card
Overall Experience

My mother was a resident at the Arbory for over 5 years until her death. Throughout that time she was treated with love and care by all the staff and management. I cannot praise them enough for the wonderful ethos they share and would like to thank them for making my mother's last few years comfortable and secure.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 May 2026
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (3)

Lisa Guy
Lisa GuyJob Title:Home ManagerJoined: 2026

Lisa Guy is the home manager at Arbory Residential Home.

Lauren Johnson
Lauren JohnsonJob Title:Deputy Home ManagerJoined: 2025

Deputy Home Manager

Teresa Janes
Teresa JanesJob Title:Home AdministratorJoined: 2026

Care Home administrator

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arbory Residential Home to verify any information. View our terms and conditions. Arbory Residential Home has an Enhanced Service -more info.