






Arbory Residential Home is dedicated to providing residents with the highest quality of life possible within an active, stimulating environment.
All of those living at the Arbory has dementia and it is the team's expertise in managing this need, and supporting families in the care of relatives, which helps to ensure that residents live life to the full.
Arbory is a unique care setting with a team and environment which...
Care Provided by Arbory Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Arbory Residential Home for full pricing details and T&Cs.
Contact Arbory Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Coate Water Care Co Ltd
- Private Owned
Person in charge
- Lisa Guy (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (39)
Visiting
- The Arbory has no set visiting times, visitors are welcome at any time
Parking
- There is ample on site parking
Arbory Residential Home Reviews (49)
Arbory Residential Home has a Review Score of 9.4 (9.434) out of 10, based on 12 reviews in the last 2 years.
Over all time Arbory Residential Home has 49 reviews.
Could have a chair in bedroom. Sometimes chair is wet when I sit on it in the living room.
If I see of feel there are any issues and inform staff, it is always usually dealt with quickly, for example; I have had issues with the cleanliness of the toilet and took my own products in to clean it and left a brush, I was contacted to say they would have dealt with it and things have improved since.
Staff are always warm friendly and helpful. There have been noted improvements over the past few months. Which is very welcomed. Keep up the good work.
Your feedback is very important to us at Coate Water Care.
Friendly and caring staff.
Your feedback is very important to us at Coate Water Care.
All staff are very obliging and considerate. Mum settled very quickly after a difficult start.
Extremely happy with husband here for 5 weeks so far. Staff are very happy and obliging.
Thank you for taking the time to complete this review. It is rewarding and motivating to the homes team to know residents and relatives are happy with the care at Arbory
Thank youGeraldine Smith
Although difficult times, staff have continued to be professional and very welcoming for visits. Led by a fantastic management team, nothing is too much trouble. We were safe in the knowledge that dad was loved and cared for during the difficult time of not being able to visit. The whole of the Arbory team feel like extended family and their hard work and dedication is recognised.
Thank you for your lovely review. The staff at Arbory put customer and family care at the heart of everything they do, and it is great to see that is paying dividends. You have obviously received a satisfying customer experience. I will pass your comments onto the manager and her team who I am sure will be very pleased.
My aunt has been a resident at Arbory for 15 months. Staff and management are always kind and compassionate. It's been difficult during lockdown not to be able to see her as much, but Arbory have kept me up to date very well. Now visiting is back in place, it is so well managed. My aunt always looks presentable and happy which was always an important thing to her. Thank you, everyone.
Thank you. Your kind words about our service are much appreciated and it is motivational for staff to hear from relatives that they are appreciated.
I have always found the care staff caring and considerate to my mother and me during her residency.
Thank you for taking the time to complete a review of Arbory. I will pass your comments on to the staff and management of the home.
All staff work with great care for residents and families. Gardens are a great joy to residents, and help to normalise the day.
Thank you for your review. I will pass this onto the home manager to review. Best wishes.
My husband was admitted to The Arbory in March 2021 with early-onset frontal temporal dementia at the age of 64. It was our first experience of care homes as a family, and I cannot recommend the care, staff, and surroundings highly enough. My husband settled in immediately and it was clear right from day one that the residents are their first priority. All the care staff have made sure that, despite Covid restrictions, we have the safest possible regular contact with him and have involved us in everything to do with his care. The home is beautifully maintained and it has become a home from home environment for us all. The Manager and her team are extremely professional and genuinely caring to all the residents and have made a very tough time much easier to bear.
Thank you for your kind words. The staff at Arbory work very hard to create a homely environment where residents and families can feel comfortable and supported.
Arbory Residential Home in Andover is the best! My Mum is definitely in the best place with her dementia mixing with other residents and having the best care possible. I would like to thank all the amazing staff for their kindness and caring for my wonderful Mum.
Thank you for completing the review. We pride ourselves on the high standards of care being delivered at Arbory. I will pass your comments on to the staff team. Best wishes.
Management and staff were brilliant on intake. My wife settled quickly as a result. She is well cared for. She is content and her hair and clothes are always tidy. The staff are very friendly, warm and welcoming. I get good communication with them about my wife.
We have been happy with Mum's care, she has been at the Arbory for 8 months m now and we would not want to move her. The staff are lovely and have built a good relationship with Mum. They always used to have a wide range of activities. Some of the features we liked have disappeared over the last year, eg: the bird aviary and gardening. The prices have gone up, and astoundingly too, which has made it very difficult for us.
Thank you for taking the time to share your experience of Avebury House Care Centre. Your comments are appreciated by all staff.
It is quite difficult to write a review due to Covid, but trusting the staff has made it a little easier knowing he is respected and cared for by such special staff. I have to say, two particular ladies have been a blessing when speaking on the phone - FaceTime. It would be nice to have refurbished bathrooms as they are old and worn out. It's always nice to see what is happening on Facebook and the special efforts made for birthdays.
Thank you for your review, staff have tried their utmost to ensure good communication with relatives and have made use of skype and other means to enable families to remain in touch with loved ones. We have found the process of refurbishing the home quite a challenge during the pandemic, as...
My mother who suffers from Dementia has been a resident for just over a year. This illness plus the very difficult virus requirements have made visiting and support contact very limited. All at Arbory have provided thoughtful and professional support for my mum giving me comfort and security that mum is safe and well cared for. I have received regular contact throughout this difficult year. Well done everyone at Arbory for keeping mum safe and secure.
Amanda & Claire
I moved my mother into The Arbory just one day before the forced government lockdown. I have found so far that the staff are professional, caring and amazing at taking care of my mother. It is extremely hard not being able to see my mother for the last 3-months after being with her nearly all the time, but knowing she is being looked after gives the family great comfort. My only concern is not having any regular updates from the home or news of how things are during this difficult time.
In 2017, when my husband entered Arbory, I was impressed by the warm, friendly and comfortable atmosphere. The staff were lovely, taking time to relate to the residents. The manager was special, with an easy manner towards the staff, residents and visitors.
In April 2019 all this changed when a new company purchased the home. The atmosphere became tense, the staff appeared wary and the manager unfriendly. Experienced staff began to leave in significant numbers, the general manager, the activities organiser, the finance manager, the chef, the senior housekeeper, and many carers.
I cannot recommend this home.
The resident left Arbory in November after his wife made the decision to move her husband. Coate Water Care took over Arbory in April 2019, it was at this stage that significant shortfalls were identified in compliance, forcing us to make immediate changes, whilst liaising with CQC and...
I commend the Management and ALL staff for the wonderful care she was given in the seven and a half months she was in your care.
We have already been telling friends and others we know about the service mum received.
Everything from the cleanliness of the rooms, to the food service, we could not find any fault with. We hope you continue to go from strength to strength. A huge thank you to you all.
My mother was a resident at the Arbory for over 5 years until her death. Throughout that time she was treated with love and care by all the staff and management. I cannot praise them enough for the wonderful ethos they share and would like to thank them for making my mother's last few years comfortable and secure.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 May 2026Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (3)

Lisa Guy is the home manager at Arbory Residential Home.

Deputy Home Manager

Care Home administrator
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