Chapel House Care & Nursing Home

Horton Road, Gloucester GL1 3EY
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9.7 49 Reviews
  • Chapel House Care & Nursing Home, Gloucester
New purpose-built wing added to existing Grade 11 listed Chapel, which has also been completely refurbished to extremely high standards.

All large bedrooms with flat-screen smart TV, and en-suite shower rooms, for Residential, Dementia and Nursing Care.

Chapel Care Centre has a highly trained staff team to support residents in all aspects of their daily living. They offer a range of activities to suit most tastes.

Chapel Care Centre has close links with the nearby hospital and GP service, with regular GO rounds being undertaken each week.

All meals are freshly prepared on-site by the home's chefs. Residents can choose from the menu daily, or choose an alternative should they wish. Drinks and snacks are widely available throughout the day and night.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1550
  • Self-Funded Residential Dementia Care: £1000 – £1545
  • Self-Funded Nursing Care: £1000 – £1545
  • Self-Funded Nursing Dementia Care: £1000 – £1545
  • RESPITE Self-Funded Residential Care: £1000 – £1640
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1640
  • RESPITE Self-Funded Nursing Care: £1000 – £1640
  • RESPITE Self-Funded Nursing Dementia Care: £1000 – £1640

All fees subject to outcome of assessment

These prices are only a guideline, please contact Chapel House Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sitabeli Muzira (Manager)

Local Authority / Social Services

Admission Criteria

  • Open to all enquirers, happy to show around without an appointment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • Chapel House operate open visiting so visitors welcome at any time between 9am to 6pm

Parking

  • Private and secure car park

Chapel House Care & Nursing Home Reviews (49)

Total of 49, showing 41-49
9.7

Chapel House Care & Nursing Home has a Review Score of 9.7 (9.680) out of 10, based on 15 reviews in the last 2 years. Over all time Chapel House Care & Nursing Home has 49 reviews.

Overall Experience

  • 40
  • 7
  • 2
  • 0
  • 0

Date Published

49
5
10
15
34

Review from Jenny M (Wife of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place with the most caring staff. My husband was there only a few days for end of life care. The staff cared for him but also for myself, family and dog and we all stayed with him for about 36 hours. Everyone of the staff were kind, considerate and bent over backwards to make sure we
all ate and drank sufficiently, that we were aware of what was happening and even the dog was cared for.
The atmosphere is warm and welcoming and peaceful and quiet. I cannot praise the home and its staff highly enough.

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Review from J L (Niece of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for making us so welcome and looking after my uncle and aunt so well. Lovely lunch and obviously a very caring home.

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Review from Chris B (Son-in-law of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfactory as respite care to get someone out of hospital asap.


Food was a bit limited, but my father in law was well looked after and got better.

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Review from Chris H (Son of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Chapel House from hospital after a fall at home. After being discharged from the NHS care at Chapel House dad chose to stay as a private resident. Dad was very content to stay because of the excellent care he received from all the staff at the home. All the family were very
happy with dad's care and the wonderful staff there.

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Review from Karen B (Niece of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience was great, respite care was needed and provided in abundance. Nothing too big or small to help with. All aspects of care were very good and staff very understanding and caring.

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Review from Sue R (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum was only with you for the last 2 weeks of her life she was happy and we were so grateful for the care and attention given to her by the staff. The home is a lovely environment and the staff are friendly and always happy to help. Thank you for the care you gave to mum and us, the family.
Highly recommended.

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Review from Virginia S (Respite Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very satisfied with all the care and rehabilitation treatment I received.
All those who looked after me were very kind, caring and dedicated to looking after service users. My en-suite room was very good, apart from the lighting, which was poor and I had to use my own table lamp for reading.
The
food would have been greatly improved had it been served hot. I thought the choices, when I was given any, were mediocre, I missed being offered any fruit when confined to my room

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Review from Paul G (Son of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and experienced staff towards dad. Always approachable and willing to answer any questions and make visitors welcome. Any concerns which are raised are dealt with promptly in a polite and friendly manner. We have noticed dad is far more engaged with carers and nurses. He recognises and has
built a trust.

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Review from Jenny F (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home caring and friendly. Always ready to help. Clean and tidy building and the room also. My dad is looked after very well. He is clean and well fed. The staff are caring to residents and to the family at all times.

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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Chapel House Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Chapel House Care & Nursing Home is calculated as follows: ( (133 Excellents x 5) + (24 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 169 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chapel House Care & Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Sitabeli

Sitabeli Muzira

Job Title: Home Manager

Joined: 2025

I am a nurse by background with over 35 years of experience having worked on 2 continents and worked in hospitals and now care homes. I join Coate Water Care bringing a wealth of knowledge and experience, having been in managerial roles for over twenty years in care homes. I have three grown-up children and have adorable grandchildren. I enjoy spending time with my family, going to church and going on holiday. I am honoured to lead the team at Chapel House.

Sarah

Sarah Holborow

Job Title: Home Administrator

Joined: 2025

My name is Sarah and I came to Chapel house on 24th March 2025, I have worked in various care settings I have previously worked as a carer. I feel like Coate Water Care is a great place to work with our residents wellbeing at the centre of everything we do.

No image found

Ruth Ogunyemi

Job Title: Deputy Home Manager

Joined: 2022

Deputy Home Manager

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