Chapel House Care & Nursing Home

This was a very hard and personal transition for both my husband and I. The worry and anxiety were quickly diluted by the warm and caring nature of the manager, reception greeting and all the caring staff. My husband has settled well. The meals are so appetising, and nothing is too much trouble. After each visit, I leave knowing he is safe and happy.

All the staff at Chapel House were incredibly kind to my mum in her last few months. She had very good care 24/7 and it was very reassuring for me knowing she was safe and secure.

I am very grateful to all the staff at Chapel House for their attention to my father. They made his last few months as comfortable as possible, acting kindly and professionally at every stage. They also supported me - always willing to answer questions and provide help and information. Requests we made were listened to and fulfilled where possible.

We, as a family, were very happy with Mum's excellent care at Chapple House Care Centre. From the moment Mum arrived until the day she left, she was treated with every respect of the best care. The staff were kind, thoughtful, caring and made sure Mym was happy and safe. We were kept informed at every stage of assessment and helped through things we didn't understand. We are very grateful to all the staff for making Mum's stay a good and caring experience. Many thanks.

We are very pleased with the care that our mum is receiving. The staff treat the residents with care and dignity. They listen to us and ask us to take in things that she needs. With their help, she is not "bed-bound" but sits out in the lounge and is taking a few assisted steps, knowing the staff give her the opportunities to join in appropriate recreational activities downstairs. Mum is happy and well cared for, and we are happy.

The care my father received at Chapel House Care Centre was top-rate. All the staff from carers, ancillary staff through to management were always friendly, polite, helpful and, above all, caring. My father settled really quickly and it soon felt like home, not only to him but to us too.

Chapel House Care Centre looked after Mum with professionalism and care. The staff were great across the board, from housekeeping to nursing and management. The team were always vigilant and dealt with any potential infections or illness with care and speed. Mum had been very independent and did not want to leave her home but it came to a point where she could not stay at home. Chapel House Care Centre looked after Mum as well as she would allow them to. I would like to that the team at Chapel House Care Centre for their care, kindness and professionalism.

Well-run nursing home. Skilled and caring staff. High standards throughout. Friendly, helpful and professional.

My Dad sadly had just three months at Chapel House, but it was so welcome after six tough months in lockdown hospital care. It was a such a comfort to me to know he was in the best of care, and it clearly showed in how he was in himself. I really looked forward to every visit, even with Covid restrictions and was hoping to many, many more visits. His room was great with his favourite pictures and photos out for him. All of the staff were so kind and very helpful at all times, and I will miss them. Chapel House was recommended to me, and I would have no hesitation in recommending it to others.

Can't thank everyone at Chapel House Care Centre enough for their tender care of my dad during his last three months and their support of his family at his passing. Dad was treated with dignity and respect by all. Dad's room was lovely. Spotless, nicely furnished. A home from home.

My dear Mum spent the last 5 weeks of her life at Chapel House Care Centre and I couldn’t have asked for better care by lovely staff. Mum said that all the staff were very kind and they were very helpful and caring towards me and my family.

I have only praise for the compassionate care provided by Chapel House, first for my mother in her final month with Alzheimer's four years ago, then for my father in the final days of his illness this month. My father told me of the excellent care that Chapel House provided to my mother, which led him to seek admission himself after his diagnosis of terminal cancer. He told me of the reassurance that he received in long conversations with the staff. The experience in Chapel House made his final days much easier to bear.

Visiting my friend in Chapel House is a very happy experience. Phone calls were encouraged when visiting because of restrictions wasn't possible. My friend is always pleased to see me and always seems very happy. Her words are 'everyone is kind to me here, I am well looked after and the food is always lovely'. She always looks well and happy.

PS Living away from Gloucester and having but one day's contact, there are some options that have received a nominal "good": not through indifference but through lack of knowledge.

Both of my parents lived at Chapel House. My mother suffered from dementia and the care and support in the short time she resided there was extremely professional and compassionate. The care given to my father who spent eighteen months at Chapel House was exemplary. In particular, his end of life care was the best we could have hoped for from the wonderful staff.

I cannot recommend highly enough the care by the staff at Chapel House, given to my father during the last eighteen months. It made his life that much richer. It was a great comfort to know that he was cared for, happy and well looked after. The care and compassion shown to Dad and our family during his last weeks were exemplary. Thank you to all the staff.

Both my parents were cared for and ended their lives here. The care they received was exemplary as was our family's support.

The care, compassion and dignity that was afforded our loved ones has been exemplary and of the highest standard.

It took me quite a time to get used to the home and the very different way it was run than Mum's last place. I must say it has lovely rooms and the staff have been very kind and caring. It has been a very difficult time over the lockdown, but staff have been helpful and accommodating where possible. The only negative was being unable to phone for a period. Not sure if my mother has understood the lack of visits as her dementia has become much worse. I am grateful she is safe, and the garden is a bonus.

My husband went to Chapel House, Horton Road, Gloucester for a month as I had a major operation and there was no one to look after him as I am his carer. He was very happy and well looked after there which pleased all of our family.