Submit a Review for Chaucer House Care Home
82 St Martin's Hill, Littlebourne Road, Canterbury, CT1 1PS
View Full Details of Chaucer House Care HomeLatest Reviews for Chaucer House Care Home
25 November 2025
Overall experience was good apart from one poor day, which was upsetting. When it was raised, Hannah dealt wtih it promptly. When my mother in law passed, she was treated respectfully and compassionately.
25 November 2025
My father was only at Chaucer House Care Home for a few weeks following the closure of his previous home. He was put on the nursing rooms as he was in the final stages of dementia. Their care for him was excellent. They kept me informed by phone throughout as I do not live locally. He was cared for and I couldn't have asked for more.
25 November 2025
Mum was admitted into care home following hospitalisation for broken hip she already suffered from dementia & I believe this fall & subsequent admission led to her deterioration. The staff were very kind & considerate to mum during her stay there apart from one incident that was dealt with rapidly & proficiently.
25 November 2025
My mum was moved into Chaucer House after 6 weeks in hosptial. Her dementia had deteriorated, and staff cared for her very well. I had made one complaint though when Mum had asked for to go to the toilet and I couldn't get staff to assist. My mum got very distressed when she soiled herself whilst eating her dinner. I was very upset this happened, but my complaint was dealt with very swiftly, and apologies were made & said this would not happen again. Staff were at the time busy preparing lunches. Staff addressed me personally to apologise.
23 October 2025
My husband is comfortable but I do feel that his PML diagnosis could be shared with other agencies as this is so rare and rapid! Most of the staff are caring and compassionate, helpful and understanding! He seems happy, unfortunately not with the food!
02 July 2025
Overall the staff at the home are truly incredible and cannot do enough. Sadly the management can make you feel uncomfortable by not speaking with you or interacting, particularly the home manager. Who this morning alone walks past and stares but doesn't say a word to me or my Mother as one of her residents. The operations manager is nice and will take time to meet with you to resolve concerns and support. The feedback isn't always great and the operations manager herself said six staff won't speak to you as they feel you can take their words wrong. This was on a period where I had to question some of the things happening within my mums care plan after two hospital admissions. The care however is good overall and the general team are lovely, just a shame the manager doesn't make the effort to speak to residents as she walks past their rooms and their families.
25 June 2025
Poor & inadequate choice of food. Often unedible. Night team not as caring and considerate as it should be. Do not get enough showers/baths. Room is hot when sun shining, would like a blind.
20 May 2025
Existing care staff are generally of a very good to outstanding manner. Agency staff with existing experience at Chaucer House try hard but do not always appear adequately briefed. It is a pity that a turnaround of carers occurs quite regularly as dementia patients in particular benefit from consistency. Familiarity with staff and an awareness of residents needs and mood swings. Why no newsletters? The loss of the manager was a shame as she brought about change and consistency. A pity that for understandable reasons the replacement colleague has not assumed her role. Has the food quality changed? No trips or journeys for 18 months.
07 January 2025
The care and support my father had during his time at Chaucer House Care Home was excellent. He and the family were supported with kindness from all staff. During his last days, the staff went above and beyond to support my father and the family at this difficult time. The staff at the Chaucer always showed kindness and care. We cannot thank them enough for their support and hugs.
23 August 2024
Finding a nursing home for Mum was never going to be easy. Chaucer House has done a sterling job of getting her settled in, they have listened to her and, after a nearly six-month period in hospitals, they are working hard to get her to relax and enjoy her new home. Things have improved and her concerns are always addressed in full, making my life easier!
18 July 2024
Since March 20th my Father has been in this care home and from my opinion my and post-experience in other care homes you really feel like they care about about you and give friendly and emotional support. Loving the experience and recommend the best positive opinion.They need more staff, they are friendly even when you can see they are tired, please increase staff.
12 July 2024
Chaucer House is welcoming, has open areas, is clean, and smells neutral. The care is of a high standard. My Mum is always clean, and tidy, her clothes are spotless and well looked after. The staff are approachable and care for me too. The staff treat my Mum as an individual and with dignity. She is safe and loved where she is.
04 July 2024
Myself and my husband visited Chaucer's House for the first time last week, we came to visit my sister who has recently become a resident. I was anxious to see my sister in her new home and was delighted with the experience! Upon entering, we immediately felt relaxed in the lovely surroundings. The reception area is lovely, the high ceilings created a great sense of space and were very bright. The manager, came to say hello and made us feel so welcome showed us around, and introduced us to the staff. My sister has a beautiful room with plenty of space.. in fact everywhere was clean and spacious and I loved the interior furnishings. We left the home feeling extremely confident and reassured that my sister was in safe hands and would be happy in her lovely new home.
06 June 2024
At the end of two weeks, my sister was left with 9 additional pressure sores - verified by district nurses (she went in with two). Many times she was left without a visit for excessive hours according to their own record (2.5.24 she was left all day from 5.52h to 19.18h without a continence or personal care visit). She was not kept hydrated and returned with a UTI. She had no means of entertainment. Overall it was like solitary confinement with sensory deprivation for two weeks. No notice was taken of her dietary requirements. Consequently, she went without sometimes. On each of my four visits over two weeks, I found a different nurse. I found the nurses had not read the handover notes. When she left her controlled drugs were not returned but her other drugs were. This kind of laxity with drugs and medical care should be concerning. I have kept this factual. Overall this place is inadequate and offers a dangerously low level of care.
05 June 2024
My wife was here for two weeks of respite care. When she went in, she had two bed sores, when she came home she had nine bed sores as verified by our district nurses. Obviously being left in the same position for too long. Continents pads were not changed on a regular basis resulting in soreness and severe UTI now dealt with by GP. Carers were not reading the notes, resulting in my wife having the wrong breakfast. Her hair was very matted, pointing to neglect! My wife was basically left in a state of solitary confinement, when she arrived home, she was severely dehydrated and in a state of deep depression. I am now waiting for the results of the safeguarding issue raised by our nurses, other complaints have been made to the necessary authorities, let's hope something is done.
08 April 2024
Since my mother-in-law has been at Chaucer House she has gone from being bed-ridden with no movement and very little speech, to now walking with her walking aid and voicing her views on most things. The staff are extremely kind and patient. This applies to the majority of them. Everyone is entitled to an off day, The care home is kept clean. My mother-in-law's room is cleaned every day. The laundry service is first rate and the meals are diverse and always of a good standard.
04 December 2023
Living overseas I feel confident leaving my 95-year-old mother in the care of Chaucer House. Despite my mother's vulnerability suffering from what is verging on advanced dementia and being restricted due to her severe mobility problems this home, its staff and management give me peace of mind keeping at bay those insidious nighttime worries that would otherwise keep me awake.
26 October 2023
Thank you sincerely for all your care and politeness. Really grateful for all that you have all done.
17 March 2023
I would like to say, from the day our mother came to Chaucer House Care Home until the day she left, I have nothing but praise for all the staff and I mean all - the receptionist, carers, managers, housekeepers, chefs, maintenance staff and activity organiser. Everyone has shown support, respect and care for the residents and relatives. Mum died recently, she always said how happy she was at Chaucer House. That made her family happy.
19 July 2022
My father has spent five happy years at Chaucer House Care Home. Staff have been wonderful. Their approach to his requests to enable him to use his digital technology, to pursue his interests and to enable visits and outings has been understanding and invariably helpful. Dad’s mobility has recently become a problem and the busy staff have responded well with practical help and with kindness.
Latest Reviews for Chaucer House Care Home
25 November 2025
Overall experience was good apart from one poor day, which was upsetting. When it was raised, Hannah dealt wtih it promptly. When my mother in law passed, she was treated respectfully and compassionately.
25 November 2025
My father was only at Chaucer House Care Home for a few weeks following the closure of his previous home. He was put on the nursing rooms as he was in the final stages of dementia. Their care for him was excellent. They kept me informed by phone throughout as I do not live locally. He was cared for and I couldn't have asked for more.
25 November 2025
Mum was admitted into care home following hospitalisation for broken hip she already suffered from dementia & I believe this fall & subsequent admission led to her deterioration. The staff were very kind & considerate to mum during her stay there apart from one incident that was dealt with rapidly & proficiently.
25 November 2025
My mum was moved into Chaucer House after 6 weeks in hosptial. Her dementia had deteriorated, and staff cared for her very well. I had made one complaint though when Mum had asked for to go to the toilet and I couldn't get staff to assist. My mum got very distressed when she soiled herself whilst eating her dinner. I was very upset this happened, but my complaint was dealt with very swiftly, and apologies were made & said this would not happen again. Staff were at the time busy preparing lunches. Staff addressed me personally to apologise.
23 October 2025
My husband is comfortable but I do feel that his PML diagnosis could be shared with other agencies as this is so rare and rapid! Most of the staff are caring and compassionate, helpful and understanding! He seems happy, unfortunately not with the food!
02 July 2025
Overall the staff at the home are truly incredible and cannot do enough. Sadly the management can make you feel uncomfortable by not speaking with you or interacting, particularly the home manager. Who this morning alone walks past and stares but doesn't say a word to me or my Mother as one of her residents. The operations manager is nice and will take time to meet with you to resolve concerns and support. The feedback isn't always great and the operations manager herself said six staff won't speak to you as they feel you can take their words wrong. This was on a period where I had to question some of the things happening within my mums care plan after two hospital admissions. The care however is good overall and the general team are lovely, just a shame the manager doesn't make the effort to speak to residents as she walks past their rooms and their families.
25 June 2025
Poor & inadequate choice of food. Often unedible. Night team not as caring and considerate as it should be. Do not get enough showers/baths. Room is hot when sun shining, would like a blind.
20 May 2025
Existing care staff are generally of a very good to outstanding manner. Agency staff with existing experience at Chaucer House try hard but do not always appear adequately briefed. It is a pity that a turnaround of carers occurs quite regularly as dementia patients in particular benefit from consistency. Familiarity with staff and an awareness of residents needs and mood swings. Why no newsletters? The loss of the manager was a shame as she brought about change and consistency. A pity that for understandable reasons the replacement colleague has not assumed her role. Has the food quality changed? No trips or journeys for 18 months.
07 January 2025
The care and support my father had during his time at Chaucer House Care Home was excellent. He and the family were supported with kindness from all staff. During his last days, the staff went above and beyond to support my father and the family at this difficult time. The staff at the Chaucer always showed kindness and care. We cannot thank them enough for their support and hugs.
23 August 2024
Finding a nursing home for Mum was never going to be easy. Chaucer House has done a sterling job of getting her settled in, they have listened to her and, after a nearly six-month period in hospitals, they are working hard to get her to relax and enjoy her new home. Things have improved and her concerns are always addressed in full, making my life easier!
18 July 2024
Since March 20th my Father has been in this care home and from my opinion my and post-experience in other care homes you really feel like they care about about you and give friendly and emotional support. Loving the experience and recommend the best positive opinion.They need more staff, they are friendly even when you can see they are tired, please increase staff.
12 July 2024
Chaucer House is welcoming, has open areas, is clean, and smells neutral. The care is of a high standard. My Mum is always clean, and tidy, her clothes are spotless and well looked after. The staff are approachable and care for me too. The staff treat my Mum as an individual and with dignity. She is safe and loved where she is.
04 July 2024
Myself and my husband visited Chaucer's House for the first time last week, we came to visit my sister who has recently become a resident. I was anxious to see my sister in her new home and was delighted with the experience! Upon entering, we immediately felt relaxed in the lovely surroundings. The reception area is lovely, the high ceilings created a great sense of space and were very bright. The manager, came to say hello and made us feel so welcome showed us around, and introduced us to the staff. My sister has a beautiful room with plenty of space.. in fact everywhere was clean and spacious and I loved the interior furnishings. We left the home feeling extremely confident and reassured that my sister was in safe hands and would be happy in her lovely new home.
06 June 2024
At the end of two weeks, my sister was left with 9 additional pressure sores - verified by district nurses (she went in with two). Many times she was left without a visit for excessive hours according to their own record (2.5.24 she was left all day from 5.52h to 19.18h without a continence or personal care visit). She was not kept hydrated and returned with a UTI. She had no means of entertainment. Overall it was like solitary confinement with sensory deprivation for two weeks. No notice was taken of her dietary requirements. Consequently, she went without sometimes. On each of my four visits over two weeks, I found a different nurse. I found the nurses had not read the handover notes. When she left her controlled drugs were not returned but her other drugs were. This kind of laxity with drugs and medical care should be concerning. I have kept this factual. Overall this place is inadequate and offers a dangerously low level of care.
05 June 2024
My wife was here for two weeks of respite care. When she went in, she had two bed sores, when she came home she had nine bed sores as verified by our district nurses. Obviously being left in the same position for too long. Continents pads were not changed on a regular basis resulting in soreness and severe UTI now dealt with by GP. Carers were not reading the notes, resulting in my wife having the wrong breakfast. Her hair was very matted, pointing to neglect! My wife was basically left in a state of solitary confinement, when she arrived home, she was severely dehydrated and in a state of deep depression. I am now waiting for the results of the safeguarding issue raised by our nurses, other complaints have been made to the necessary authorities, let's hope something is done.
08 April 2024
Since my mother-in-law has been at Chaucer House she has gone from being bed-ridden with no movement and very little speech, to now walking with her walking aid and voicing her views on most things. The staff are extremely kind and patient. This applies to the majority of them. Everyone is entitled to an off day, The care home is kept clean. My mother-in-law's room is cleaned every day. The laundry service is first rate and the meals are diverse and always of a good standard.
04 December 2023
Living overseas I feel confident leaving my 95-year-old mother in the care of Chaucer House. Despite my mother's vulnerability suffering from what is verging on advanced dementia and being restricted due to her severe mobility problems this home, its staff and management give me peace of mind keeping at bay those insidious nighttime worries that would otherwise keep me awake.
26 October 2023
Thank you sincerely for all your care and politeness. Really grateful for all that you have all done.
17 March 2023
I would like to say, from the day our mother came to Chaucer House Care Home until the day she left, I have nothing but praise for all the staff and I mean all - the receptionist, carers, managers, housekeepers, chefs, maintenance staff and activity organiser. Everyone has shown support, respect and care for the residents and relatives. Mum died recently, she always said how happy she was at Chaucer House. That made her family happy.
19 July 2022
My father has spent five happy years at Chaucer House Care Home. Staff have been wonderful. Their approach to his requests to enable him to use his digital technology, to pursue his interests and to enable visits and outings has been understanding and invariably helpful. Dad’s mobility has recently become a problem and the busy staff have responded well with practical help and with kindness.