Chaucer House Care Home

82 St Martin's Hill, Littlebourne Road, Canterbury CT1 1PS

Chaucer House Care Home, Canterbury, Kent
Chaucer House Care Home, Canterbury, Kent
Chaucer House Care Home, Canterbury, Kent

Chaucer House Care Home is a purpose-built facility, a 2015 addition to Maria Mallaband's prestigious range.

This luxury five-star property has been designed to support comfortable and stylish daily living, while allowing for expert care practice on residential, nursing and dementia care needs.

All 60 ensuite bedrooms are decorated to a hotel standard, while residents also have access to a choice of lounges, a cafe, rooftop terrace and garden room, shop and beauty spa.

Group: Maria Mallaband Care Group Ltd

Person in charge: Karen Way (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Chaucer House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 09 Feb 2018

60 Luxurious en-suite rooms providing Nursing, Dementia, Respite & day care facilities.Chaucer House is set in beautiful landscaped gardens overlooking the charming city of Canterbury.we have a variety of communal areas including, Lounges, Dining Rooms, day & quiet lounges also we boast a Hairdressing salon/shop and top floor bar with terrace overlooking the City.The activities calendar at Chaucer will keep you happy, and entertained throughout the day as you can join in as much or as little as you like.The Kitchen staff serve excellent restaurant style home cooked food in the dining rooms.

Reviews

9.3 Chaucer House Care Home has a Review Score of 9.3 (9.296)

The Review Score of 9.3 (maximum of 10) for Chaucer House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Chaucer House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.713 for Chaucer House Care Home is calculated as follows: ( (226 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 268 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.583 Points relating to the number of positive Reviews for Chaucer House Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12 Target = 0.583

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    2
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chaucer House Care Home?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Chaucer House Care Home

  • Wife of Resident/Service User
    7
  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Partner of Resident/Service User
    2
  • Resident / Service User
    2
  • more

Our dearest friend was admitted initially for respite care December 2017. With a diagnosis of cancer, it was soon realised that she would end her life in this establishment. She left this world in the first few days of February 2018. Whilst staying in Chaucer House her treatment from the staff of all levels was wonderful, they treated her with dignity, respect and more importantly ...love. As constant visitors, we were treated with respect and with so much help and understanding. The manager and all her staff were amazing to us all and thanks are not enough.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is truly a home. The care is personal, committed, thoughtful. Noticeable is the strong set of positive relationships between carers and staff as well as carers and residents. The atmosphere is one of deep respect, enticed by a constant checking of residents needs and of warm affection and love for them.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was asked by the Manageress to complete this review at the end of my husband's period of respite care following a fire in our home. The standard of care that I observed was exemplary: in particular, I was struck by the excellence of every member of staff I encountered. My husband clearly benefited from his stay, thanks to the interaction with all the caring staff and the stimulation of the wide range of activities. He leaves with regret. Chaucer House Care Home meets the highest standards. Thank you.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the home I was in before, where I was for three years, the system for using the call buzzer was entirely different. Here, in Chaucer House, I can wait for over an hour to have a call answered for two minutes of help. When I was in my previous home, the call would have been answered immediately and, if not dealt with, an explanation given of how long it would be.

How likely would you be to recommend Chaucer House Care Home? Unlikely

Average Rating: 

 3.7 out of 5

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Safety / Security: Good

Rooms: Satisfactory

My mother has resided here for 18 months and is happy here. She enjoys the varied daily activities, especially the musical ones. The rooms are bright, clean and cheerful. There is a varied daily menu for meals the food is excellent. It's good that residents are able to choose which food they want. The laundry service is excellent. It is also convenient that there are regular visits by a hairdresser and chiropodist. The standard of care by all staff is exceptional. I can certainly recommend the care home. A couple of residents are sometimes exceptionally demanding of staff time but this could occur in any home.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Extremely satisfied with home and care provided. Only criticism is rapid turnover of permanent staff and employment of agency staff.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The award by the CQC of an "Outstanding" rating is my opinion well deserved. Since my partner was admitted to the home last December she has received first class and consistent care throughout. All the staff are very professional and genuinely passionate about the individual care they provide each resident. My partner requires high dependancy support 24/7 and this has been provided without any issues. This, in turn, has given me great comfort. If that is not "outstanding" I do not know what is.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived here for 5 1/2 months and the majority of the time I have felt secure and happy.
Our chef cooks a marvellous menu which I enjoy. The cleaning ladies keep our home sparkling and if anything is needed our maintenance man goes out of his way to ensure all is well again. The activities are varied and interesting and keep me busy - I've even taken up a new hobby, making cards.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

This home has had 3 managers in 12 months.
Staffing is a major concern. This home is reliant on agency nursing staff. The morale and commitment is very low - most regular staff are leaving at a high rate.
The new manager has stated "If he was my brother, I would move him to another home". My brother has PCA, stoma bag, kidney disease, partially sighted, dementia etc. etc.

This home is unable to change his stoma bag before 10am every day, unable to ensure his fluid is available to him 24/7, unable to control the number of cups of tea he has each day, unable to ensure wound dressing is changed correctly and regularly. It is a complete fiasco.

How likely would you be to recommend Chaucer House Care Home? Extremely Unlikely

Average Rating: 

 1.5 out of 5

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Very Poor

Cleanliness: Poor

Treated with Dignity: Very Poor

Food & Drink: Poor

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Good

Value for Money: Very Poor

My dad has Alzheimer's and recently moved into Chaucer House from Lancashire. The staff are fantastic! They did everything they could to help me move my dad to Kent so that he would be close to family, when other homes dismissed the idea out of hand. The home itself is lovely with spacious en suite rooms, homely living rooms and even a bar and cinema. But for me it is the standard of care and the staff that make it outstanding. They understand my dad's situation and have done everything they can to help him settle in. I am pleased to see that his needs are paramount and they treat him with respect and care. The food is excellent and when my dad doesn't feel like eating a meal, they are happy to encourage him with snacks.

I don't believe they could do anything more for my dad and in my opinion, they thoroughly deserve the outstanding report received from CQC.

Thank you to all the staff.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had to remove my husband from another home because I was not satisfied with his care.
I'm pleased to say since coming to Chaucer House he is happier, looks healthier, gained weight due to the wonderful care of everyone employed there. They are caring to me as well as my husband, nothing is too much trouble, I could not expect better, they are wonderful. I hope my husband gets many more happy times there.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment I entered the home I was met by cheerful staff and the manager who showed me around. It is a well run and clean home. Within two months my husband has put weight on and looks well cared for. The staff seem to work as a whole team and have introduced themselves to myself and my husband's medication and care plan.
This is a well run home and feels like one big family. Entertainment is laid on regularly. Shame all home can't run like this.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband moved into The Chaucer Care Home in February 2016 and I am absoloutley over the moon with the care he has received. All the staff are friendly, happy and treat him with the utmost respect. He is always clean, tidy and well fed.
The home is spotless, homely, with great facilities including a well maintained garden. Management and staff keep me well informed at all times.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ninety percent of the time the service and care cannot be faulted but there are occasions when several residents need attention at the same time, that the waiting time for attention is not acceptable. Residents lying near naked in urine soaked bedding for a long time is humiliating. Similarly if they need help to use the toilet they need it urgently, not in 5-10 minutes. The carers are all brilliant and cannot be bettered.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Terry Allen, Marketing at Chaucer House Care Home responded to this review on 09 Jun 2016:

I would just like to add that the comments written, do not actually match the ratings that have been awarded by the reviewer.

Since my family friend has arrived at Chaucer House he has been welcomed in with loving arms by all members of staff. They attend all his needs, respect his wishes and give him the best care I've seen. He thoroughly enjoys himself at Chaucer house, bedrooms are wonderfully designed, infect the whole building is! Staff are absolutely wonderful and inform me of his progress and what activities he's been joining in with. Chaucer House is a friendly and warm/loving home, I highly recommend it to anyone. The manager of Chaucer House is a warm and lovely kind lady, who welcomes anyone in, and has a great team working for her. Housekeepers/carers/nurses/admin/kitchen staff; are all very wonderful and should be very proud of themselves and the care that they deliver to each and every service user.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I recently reviewed this home. My husband was admitted for end of life care. He was there for three weeks and was treated with tender loving care by every member of staff. I was able to visit any time and was cared for equally well. I cannot speak highly enough of this home. My husband died in peace looking very comfortable. Those three weeks ensured I had total peace of mind and I could face his death with courage. I would recommend this home to anyone without any reservations. Losing a loved one is life changing and painful. The staff ensured that the pain was eased and my memories of those final days are peaceful and accepting. A huge vote of thanks to everyone involved!!

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt was greeted with open arm's the day she moved in. All staff/manager/admin/house keeping were all present to introduce themselves. Made relatives welcome. Made my relatives feel special. All approachable and friendly. Throughout her stay was very happy, respect at all times, during her end of life days dignity was respected.
Professional at all times, family were considered and looked after, her needs were met. Well done to everyone in Chaucer House Care Home. Excellent service, excellent care. Many thanks.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved to Chaucer House on the day it opened in August 2015 and from then until her death in March 2016 she and our whole family were treated with warmth and skilled care. She has stayed in other care homes, but this was by far the best. A purpose-built building, skilled and kind staff and an approachable and knowledgeable manager were some of the features, which helped to make her last few months as good as they could be. The atmosphere in the home is warm and welcoming, with all staff, whatever their role, showing this same caring approach, modeled so well by the manager. Whenever I or my family visited the home we were met by smiling staff who greeted us and offered us a drink. Nothing was too much trouble.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is by far the best care home I have ever seen. My husband has dementia, cancer and kidney and needs acres of patience. All the staff are incredibly kind and thoughtful to patient and visitor. I feel totally supported and know my husband's care is exemplary.
The rooms are comfortable, warm and very well appointed. Today I had lunch and was served a delicious three course meal, worthy of any excellent restaurant.
I would recommend this home to any one with no reservations.
The doctor who visits is wonderful and empathises with the patient's needs.
I guess this all sounds too good to be true but it is exactly as I find it. It is just so wonderful to know that I can come home knowing my husband is having the very best care.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband moved to Chaucer House in October 15 from a residential care home as his needs now require nursing. He suffers from both severe dementia and physical limitations. He hadn't smiled in months, but as soon as he entered Chaucer House, he smiled and he is still smiling. It is a fantastic place and all care homes should be like this one.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was moved to Chaucer House from another rehabilitation centre. The staff greeted her with kindness and compassion that could not be surpassed. Everyone came to see her in the first days of her admission and introduced themselves, from the manager to the head chef, maintenance and domestic team. We have a large family and we were all made to feel extremely welcome every time we visited. My mother was in a great deal of pain when she first arrived, the staff were so gentle and took time with her that we felt comfortable to leave her. She was treated with tremendous dignity and respect throughout her time at the home. Discharge planning was fantastic, we cannot recommend Chaucer House highly enough.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were nervous about placing my parents in a brand new care home. It looked lovely, but I was concerned about the quality of care to both my parents who had very different needs. My Dad needs reassurance and care whilst staying with his lifelong companion and best friend. Chaucer House have excelled at reassuring me and proving that our choice of home was a good one. The care staff have all gone above and beyond to make my parents stay as comfortable as possible. They have kept me informed and included in all the decisions necessary. There will be difficult times ahead but I am reassured by their support to me and their care and love shown to my parents. Thanks to the manager and all the team

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum moved in a month ago, needing full time nursing care after a very independent life. From the very first meeting with the manager mum was treated with warmth, dignity and respect, she was welcomed to the home and her choice of room as the bright, intelligent woman she is and has been treated as such unfailingly by all staff members.
The nursing, care and catering staff have been excellent, always giving that bit of extra time and care. She has never once been patronised, she is looked after beautifully, she is always immaculately dressed and given her medication quickly and efficiently whenever it is needed. She has been invited to join in the groups and activities on on offer but not pushed to participate in anything she doesn't wish to.
The food is really beautifully cooked by an excellent and friendly chef, there is always a range of choices available. As family members we are welcome any time. This is a lovely newly built care home, immaculately clean and very nicely decorated. It has a modern approach very much in keeping with CQC standards and I fully expect it to get an excellent report on its first inspection. I am full of gratitude and heartfelt thanks to the wonderful staff team.

How likely would you be to recommend Chaucer House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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