Chaucer House Care Home

82 St Martin's Hill, Littlebourne Road, Canterbury CT1 1PS
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8.7 67 Reviews
  • Chaucer House Care Home, Canterbury
Chaucer House Care Home is a purpose-built facility. The luxury care home provides residential, nursing and dementia care for 60 residents. At Chaucer House, staff work to create a welcoming atmosphere and put the health and wellbeing of the residents at the heart of everything they do.

The modern design provides well equipped, bright lounges and en-suite bedrooms to support person-centred care in which residents enjoy activities and make friends with other residents and staff. At the heart of the home is their Philosophy of Care, the Eden Alternative, where staff encourage social interaction, engagement and work towards the eradication of loneliness and boredom.

All 60 ensuite bedrooms are decorated to a hotel standard, while residents also have access to a choice of lounges, a cafe, rooftop terrace and garden room, shop and beauty spa.
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Care Provided by Chaucer House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1470
  • Self-Funded Residential Dementia Care: from £1470
  • Self-Funded Nursing Care: from £2038
  • Self-Funded Nursing Dementia Care: from £2038
  • RESPITE Self-Funded Residential Care: from £1617
  • RESPITE Self-Funded Residential Dementia Care: from £1617
  • RESPITE Self-Funded Nursing Care: from £2217
  • RESPITE Self-Funded Nursing Dementia Care: from £2217

The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.

These prices are only a guideline, please contact Chaucer House Care Home to find out the exact price for your requirements.

Contact Chaucer House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chaucer House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hannah De-Mesa (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking is available on site.

Chaucer House Care Home Reviews (67)

8.7

Chaucer House Care Home has a Review Score of 8.7 (8.719) out of 10, based on 18 reviews in the last 2 years.
Over all time Chaucer House Care Home has 67 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chaucer House Care Home
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Total of 67, showing 1-20
Review from T S (Niece of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
A Caring and compassionate home where staff do their best to accommodate any requests, especially making each room feel like home.
Totally respectful especially when our relative passed.
Although often very busy, when you needed support or information someone would come and find you quickly.
Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care HomeThank you so much for your kind words. It means a great deal to the whole team to know that our efforts to create a caring, compassionate, and homely environment made a difference to your family. We are especially touched by your acknowledgement of the respect shown during such a difficult time. Even when the home is busy, the team always strives to ensure families feel supported and informed, and your message reinforces the importance of that commitment.
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Review from Claire P (Niece of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Chaucer took great care of both my Uncle and Auntie at the end stage of their lives. Their rooms were next to each other, and the greatest of respect was paid when one died before the other and they were brought together to say their goodbyes. Knowing they were safe and in good hands gave
us much peace and reassurance. Thank you to all the team, we are very grateful.
Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care HomeThank you so much for your heartfelt message. It means a great deal to the whole team at Chaucer House to know that we were able to provide comfort, dignity, and compassionate care to your Uncle and Auntie during such an important time. We are truly honoured to have supported them and your family, and we are grateful for your kind words. Your appreciation will be shared with the team, and I know it will mean a great deal to them.
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Review from Chris D (Son-in-law of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience was good apart from one poor day, which was upsetting. When it was raised, Hannah dealt wtih it promptly. When my mother in law passed, she was treated respectfully and compassionately.
Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care HomeThank you for sharing your experience with us. We are pleased to hear that, overall, your time with us was positive. We are sorry to learn there was a day that caused upset, but we are glad that the management was able to address it promptly.
It means a great deal to know that your mother-in-law was treated with respect and compassion in her final days. Supporting families during such difficult times is at the heart of what we do, and your kind words will be shared with the team.
We truly appreciate your feedback and the trust you placed in us.
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Review from Debra M (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was only at Chaucer House Care Home for a few weeks following the closure of his previous home. He was put on the nursing rooms as he was in the final stages of dementia. Their care for him was excellent. They kept me informed by phone throughout as I do not live locally. He was cared for
and I couldn't have asked for more.
Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care HomeThank you so much for taking the time to share your kind words about Chaucer House Care Home. We are truly grateful for your feedback. It means a great deal to know that, even during such a difficult stage, you felt your father was cared for with compassion and dignity. Your appreciation will be shared with the staff, who will be encouraged to know their efforts made a difference. Thank you again for trusting us with your fathers care.
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Review from Lorraine B (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was admitted into care home following hospitalisation for broken hip she already suffered from dementia & I believe this fall & subsequent admission led to her deterioration. The staff were very kind & considerate to mum during her stay there apart from one incident that was dealt with rapidly &
proficiently.
Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care HomeThank you for sharing your experience of your mum's stay with us. We are very sorry to hear about her fall and the challenges she faced following her hospitalisation, and we understand how difficult this must have been for you and your family.
We are truly grateful for your kind words about our staff and the care they provided. It means a great deal to know that their kindness and consideration were felt during such a sensitive time. We also appreciate your acknowledgement of the incident that occurred and glad that you appreciated the actions taken promptly, and we remain committed to ensuring that any concerns are addressed without delay.
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Review from Maggie D (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was moved into Chaucer House after 6 weeks in hosptial. Her dementia had deteriorated, and staff cared for her very well. I had made one complaint though when Mum had asked for to go to the toilet and I couldn't get staff to assist. My mum got very distressed when she soiled herself whilst eating
her dinner. I was very upset this happened, but my complaint was dealt with very swiftly, and apologies were made & said this would not happen again. Staff were at the time busy preparing lunches. Staff addressed me personally to apologise.
Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care HomeWe appreciate you sharing your experience of your mums care at Chaucer House. It is reassuring to know that our staff have been attentive and supportive during such a difficult stage of her dementia. We are truly sorry for the distressing incident that occurred at mealtime. Our goal is always to ensure that any concerns are addressed without delay, and your feedback reflects both the compassion of our team and our commitment to continually improving the care we provide. We remain dedicated to learning from situations and upholding the dignity and comfort of all our residents.
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Review from Paula C (Wife of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is comfortable but I do feel that his PML diagnosis could be shared with other agencies as this is so rare and rapid! Most of the staff are caring and compassionate, helpful and understanding! He seems happy, unfortunately not with the food!
Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care HomeThank you so much for your thoughtful feedback. Were truly glad to hear that your husband feels comfortable and supported, and that our staff have shown the compassion and understanding we strive for every day. Were sorry to hear the food hasnt met expectations. I would like to follow this up with you to rectify this as feedback like this is invaluable in helping us make improvements where required.
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Review from Michael B (Son of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall the staff at the home are truly incredible and cannot do enough.
Sadly the management can make you feel uncomfortable by not speaking with you or interacting, particularly the home manager. Who this morning alone walks past and stares but doesn't say a word to me or my Mother as one of her
residents.
The operations manager is nice and will take time to meet with you to resolve concerns and support. The feedback isn't always great and the operations manager herself said six staff won't speak to you as they feel you can take their words wrong. This was on a period where I had to question some of the things happening within my mums care plan after two hospital admissions.
The care however is good overall and the general team are lovely, just a shame the manager doesn't make the effort to speak to residents as she walks past their rooms and their families.
Reply from Hannah De Mesa, Home Manager at Chaucer House Care HomeThank you for taking the time to share your feedback. Creating a respectful and supportive environment for all residents and their families is something I take very seriously. I value honest feedback, as it plays a vital role in helping us learn, grow, and continuously improve the care we provide at Chaucer House.I am committed to working closely with the wider team to ensure every interaction reflects the standard of compassion and attentiveness we strive for at all times. I am sorry if my approach on the day you mentioned made you feel in any way unsupported. I can assure you this was not intended.Should you wish to discuss anything further or feel that a follow-up conversation would be helpful, I would be more than happy to meet with you again.
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Review from C G (Resident) assisted by family/friend published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Poor & inadequate choice of food. Often unedible.
Night team not as caring and considerate as it should be.
Do not get enough showers/baths.
Room is hot when sun shining, would like a blind.
Reply from Hannah De Mesa, Home Manager at Chaucer House Care HomeThank you for your feedback. We appreciate you taking the time to share your thoughts, as this helps us maintain high standards of care at Chaucer House. We take all comments seriously and remain committed to addressing any concerns to improve the services we provide. If you would like to meet again to discuss your concerns further, I would be happy to arrange this.
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Review from L M (Son of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Existing care staff are generally of a very good to outstanding manner. Agency staff with existing experience at Chaucer House try hard but do not always appear adequately briefed. It is a pity that a turnaround of carers occurs quite regularly as dementia patients in particular benefit from consistency.
Familiarity with staff and an awareness of residents needs and mood swings. Why no newsletters? The loss of the manager was a shame as she brought about change and consistency. A pity that for understandable reasons the replacement colleague has not assumed her role. Has the food quality changed? No trips or journeys for 18 months.
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Review from Colin C (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my father had during his time at Chaucer House Care Home was excellent. He and the family were supported with kindness from all staff. During his last days, the staff went above and beyond to support my father and the family at this difficult time. The staff at the Chaucer always
showed kindness and care. We cannot thank them enough for their support and hugs.
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Review from H G (Son of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Finding a nursing home for Mum was never going to be easy. Chaucer House has done a sterling job of getting her settled in, they have listened to her and, after a nearly six-month period in hospitals, they are working hard to get her to relax and enjoy her new home. Things have improved and her concerns
are always addressed in full, making my life easier!
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Review from H B (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since March 20th my Father has been in this care home and from my opinion my and post-experience in other care homes you really feel like they care about about you and give friendly and emotional support. Loving the experience and recommend the best positive opinion.They need more staff, they are friendly
even when you can see they are tired, please increase staff.
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Review from J C (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chaucer House is welcoming, has open areas, is clean, and smells neutral. The care is of a high standard. My Mum is always clean, and tidy, her clothes are spotless and well looked after. The staff are approachable and care for me too. The staff treat my Mum as an individual and with dignity. She is
safe and loved where she is.
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Review from S S (Sister of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my husband visited Chaucer's House for the first time last week, we came to visit my sister who has recently become a resident.
I was anxious to see my sister in her new home and was delighted with the experience!
Upon entering, we immediately felt relaxed in the lovely surroundings. The
reception area is lovely, the high ceilings created a great sense of space and were very bright.
The manager, came to say hello and made us feel so welcome showed us around, and introduced us to the staff.
My sister has a beautiful room with plenty of space.. in fact everywhere was clean and spacious and I loved the interior furnishings.
We left the home feeling extremely confident and reassured that my sister was in safe hands and would be happy in her lovely new home.
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Review from L T (Brother of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
At the end of two weeks, my sister was left with 9 additional pressure sores - verified by district nurses (she went in with two). Many times she was left without a visit for excessive hours according to their own record (2.5.24 she was left all day from 5.52h to 19.18h without a continence or personal
care visit). She was not kept hydrated and returned with a UTI.
She had no means of entertainment. Overall it was like solitary confinement with sensory deprivation for two weeks.
No notice was taken of her dietary requirements. Consequently, she went without sometimes.
On each of my four visits over two weeks, I found a different nurse. I found the nurses had not read the handover notes. When she left her controlled drugs were not returned but her other drugs were. This kind of laxity with drugs and medical care should be concerning. I have kept this factual. Overall this place is inadequate and offers a dangerously low level of care.
Reply from Sarah-Jane Clapson, Director of Care Operations at Chaucer House Care HomeThank you for bringing this information to my attention. I would like to assure you that all concerns raised are thoroughly investigated alongside appropriate action taken, should we have failed short of our high standards.
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Review from Mike P (Husband of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My wife was here for two weeks of respite care. When she went in, she had two bed sores, when she came home she had nine bed sores as verified by our district nurses. Obviously being left in the same position for too long.
Continents pads were not changed on a regular basis resulting in soreness and
severe UTI now dealt with by GP. Carers were not reading the notes, resulting in my wife having the wrong breakfast.
Her hair was very matted, pointing to neglect! My wife was basically left in a state of solitary confinement, when she arrived home, she was severely dehydrated and in a state of deep depression.
I am now waiting for the results of the safeguarding issue raised by our nurses, other complaints have been made to the necessary authorities, let's hope something is done.
Reply from Sarah-Jane Clapson, Director of Care Operations at Chaucer House Care HomeThank you for bringing this information to my attention. We are sorry that the level of care provided did not meet your expectations. At Chaucer House, we always aim for the highest standards in care and support and I want to assure you that I am reviewing the concerns raised with the home and will take the appropriate action accordingly.
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Review from J M (Daughter-in-law of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother-in-law has been at Chaucer House she has gone from being bed-ridden with no movement and very little speech, to now walking with her walking aid and voicing her views on most things.
The staff are extremely kind and patient. This applies to the majority of them. Everyone is entitled
to an off day,
The care home is kept clean. My mother-in-law's room is cleaned every day. The laundry service is first rate and the meals are diverse and always of a good standard.
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Review from Gary M (Son of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Living overseas I feel confident leaving my 95-year-old mother in the care of Chaucer House. Despite my mother's vulnerability suffering from what is verging on advanced dementia and being restricted due to her severe mobility problems this home, its staff and management give me peace of mind keeping
at bay those insidious nighttime worries that would otherwise keep me awake.
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Review from M H (Sister of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you sincerely for all your care and politeness. Really grateful for all that you have all done.
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Current Review Score: 8.7 (8.719)

Overview of Review Score

The Review Score of 8.7 (8.719) out of 10 for Chaucer House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.844 for Chaucer House Care Home is calculated as follows: ( (67 Excellents x 5) + (89 Goods x 4) + (31 Satisfactorys x 3) + (3 Poors x 2) + (21 Very Poors x 1) ) ÷ 211 Ratings = 3.844
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Chaucer House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Anthony Lane

Job Title: Interim Home Manager Joined: 2025

Interim Home Manager

Frequently Asked Questions about Chaucer House Care Home

What types of Care is Chaucer House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chaucer House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Chaucer House Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chaucer House Care Home to the centre of Canterbury?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chaucer House Care Home to verify any information. View our terms and conditions. Chaucer House Care Home has an Enhanced Service - more info.