Chaucer House Care Home

82 St Martin's Hill, Littlebourne Road, Canterbury CT1 1PS
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8.6 60 Reviews
  • Chaucer House Care Home, Canterbury
Chaucer House Care Home is a purpose-built facility. The luxury care home provides residential, nursing and dementia care for 60 residents. At Chaucer House, staff work to create a welcoming atmosphere and put the health and wellbeing of the residents at the heart of everything they do.

The modern design provides well equipped, bright lounges and en-suite bedrooms to support person-centred care in which residents enjoy activities and make friends with other residents and staff. At the heart of the home is their Philosophy of Care, the Eden Alternative, where staff encourage social interaction, engagement and work towards the eradication of loneliness and boredom.

All 60 ensuite bedrooms are decorated to a hotel standard, while residents also have access to a choice of lounges, a cafe, rooftop terrace and garden room, shop and beauty spa.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1470
  • Self-Funded Residential Dementia Care: from £1470
  • Self-Funded Nursing Care: from £2038
  • Self-Funded Nursing Dementia Care: from £2038
  • RESPITE Self-Funded Residential Care: from £1617
  • RESPITE Self-Funded Residential Dementia Care: from £1617
  • RESPITE Self-Funded Nursing Care: from £2217
  • RESPITE Self-Funded Nursing Dementia Care: from £2217

The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.

These prices are only a guideline, please contact Chaucer House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Hannah De-Mesa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking is available on site.

Chaucer House Care Home Reviews (60)

8.6

Chaucer House Care Home has a Review Score of 8.6 (8.580) out of 10, based on 13 reviews in the last 2 years.
Over all time Chaucer House Care Home has 60 reviews.

Overall Experience
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Date Published
  • 60
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Reviewer Connection to Chaucer House Care Home
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Total of 60, showing 1-20
Review from Michael B (Son of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall the staff at the home are truly incredible and cannot do enough.
Sadly the management can make you feel uncomfortable by not speaking with you or interacting, particularly the home manager. Who this morning alone walks past and stares but doesn't say a word to me or my Mother as one of her
residents.
The operations manager is nice and will take time to meet with you to resolve concerns and support. The feedback isn't always great and the operations manager herself said six staff won't speak to you as they feel you can take their words wrong. This was on a period where I had to question some of the things happening within my mums care plan after two hospital admissions.
The care however is good overall and the general team are lovely, just a shame the manager doesn't make the effort to speak to residents as she walks past their rooms and their families.
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Review from C G (Resident) assisted by family/friend published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Poor & inadequate choice of food. Often unedible.
Night team not as caring and considerate as it should be.
Do not get enough showers/baths.
Room is hot when sun shining, would like a blind.
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Review from L M (Son of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Existing care staff are generally of a very good to outstanding manner. Agency staff with existing experience at Chaucer House try hard but do not always appear adequately briefed. It is a pity that a turnaround of carers occurs quite regularly as dementia patients in particular benefit from consistency.
Familiarity with staff and an awareness of residents needs and mood swings. Why no newsletters? The loss of the manager was a shame as she brought about change and consistency. A pity that for understandable reasons the replacement colleague has not assumed her role. Has the food quality changed? No trips or journeys for 18 months.
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Review from Colin C (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my father had during his time at Chaucer House Care Home was excellent. He and the family were supported with kindness from all staff. During his last days, the staff went above and beyond to support my father and the family at this difficult time. The staff at the Chaucer always
showed kindness and care. We cannot thank them enough for their support and hugs.
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Review from H G (Son of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Finding a nursing home for Mum was never going to be easy. Chaucer House has done a sterling job of getting her settled in, they have listened to her and, after a nearly six-month period in hospitals, they are working hard to get her to relax and enjoy her new home. Things have improved and her concerns
are always addressed in full, making my life easier!
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Review from H B (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since March 20th my Father has been in this care home and from my opinion my and post-experience in other care homes you really feel like they care about about you and give friendly and emotional support. Loving the experience and recommend the best positive opinion.They need more staff, they are friendly
even when you can see they are tired, please increase staff.
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Review from J C (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chaucer House is welcoming, has open areas, is clean, and smells neutral. The care is of a high standard. My Mum is always clean, and tidy, her clothes are spotless and well looked after. The staff are approachable and care for me too. The staff treat my Mum as an individual and with dignity. She is
safe and loved where she is.
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Review from S S (Sister of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my husband visited Chaucer's House for the first time last week, we came to visit my sister who has recently become a resident.
I was anxious to see my sister in her new home and was delighted with the experience!
Upon entering, we immediately felt relaxed in the lovely surroundings. The
reception area is lovely, the high ceilings created a great sense of space and were very bright.
The manager, came to say hello and made us feel so welcome showed us around, and introduced us to the staff.
My sister has a beautiful room with plenty of space.. in fact everywhere was clean and spacious and I loved the interior furnishings.
We left the home feeling extremely confident and reassured that my sister was in safe hands and would be happy in her lovely new home.
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Review from L T (Brother of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
At the end of two weeks, my sister was left with 9 additional pressure sores - verified by district nurses (she went in with two). Many times she was left without a visit for excessive hours according to their own record (2.5.24 she was left all day from 5.52h to 19.18h without a continence or personal
care visit). She was not kept hydrated and returned with a UTI.
She had no means of entertainment. Overall it was like solitary confinement with sensory deprivation for two weeks.
No notice was taken of her dietary requirements. Consequently, she went without sometimes.
On each of my four visits over two weeks, I found a different nurse. I found the nurses had not read the handover notes. When she left her controlled drugs were not returned but her other drugs were. This kind of laxity with drugs and medical care should be concerning. I have kept this factual. Overall this place is inadequate and offers a dangerously low level of care.
Reply from Sarah-Jane Clapson, Director of Care Operations at Chaucer House Care Home

Thank you for bringing this information to my attention. I would like to assure you that all concerns raised are thoroughly investigated alongside appropriate action taken, should we have failed short of our high standards.

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Review from Mike P (Husband of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My wife was here for two weeks of respite care. When she went in, she had two bed sores, when she came home she had nine bed sores as verified by our district nurses. Obviously being left in the same position for too long.
Continents pads were not changed on a regular basis resulting in soreness and
severe UTI now dealt with by GP. Carers were not reading the notes, resulting in my wife having the wrong breakfast.
Her hair was very matted, pointing to neglect! My wife was basically left in a state of solitary confinement, when she arrived home, she was severely dehydrated and in a state of deep depression.
I am now waiting for the results of the safeguarding issue raised by our nurses, other complaints have been made to the necessary authorities, let's hope something is done.
Reply from Sarah-Jane Clapson, Director of Care Operations at Chaucer House Care Home

Thank you for bringing this information to my attention. We are sorry that the level of care provided did not meet your expectations. At Chaucer House, we always aim for the highest standards in care and support and I want to assure you that I am reviewing the concerns raised with the home and will take the appropriate action accordingly.

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Review from J M (Daughter-in-law of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother-in-law has been at Chaucer House she has gone from being bed-ridden with no movement and very little speech, to now walking with her walking aid and voicing her views on most things.
The staff are extremely kind and patient. This applies to the majority of them. Everyone is entitled
to an off day,
The care home is kept clean. My mother-in-law's room is cleaned every day. The laundry service is first rate and the meals are diverse and always of a good standard.
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Review from Gary M (Son of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Living overseas I feel confident leaving my 95-year-old mother in the care of Chaucer House. Despite my mother's vulnerability suffering from what is verging on advanced dementia and being restricted due to her severe mobility problems this home, its staff and management give me peace of mind keeping
at bay those insidious nighttime worries that would otherwise keep me awake.
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Review from M H (Sister of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you sincerely for all your care and politeness. Really grateful for all that you have all done.
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Review from Roma P (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say, from the day our mother came to Chaucer House Care Home until the day she left, I have nothing but praise for all the staff and I mean all - the receptionist, carers, managers, housekeepers, chefs, maintenance staff and activity organiser. Everyone has shown support, respect and
care for the residents and relatives. Mum died recently, she always said how happy she was at Chaucer House. That made her family happy.
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Review from Diana T (Daughter of Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has spent five happy years at Chaucer House Care Home. Staff have been wonderful. Their approach to his requests to enable him to use his digital technology, to pursue his interests and to enable visits and outings has been understanding and invariably helpful. Dad’s mobility has recently
become a problem and the busy staff have responded well with practical help and with kindness.
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Review from Doug H (Son of Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything seems satisfactory. Mother has settled in the routine of home life.
Reply from Heather Nwansi, Home Manager at Chaucer House Care Home

Dear Doug, thank you for taking the to review Chaucer House and your support.

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Review from L W (Daughter of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Due to a shortage of permanent staff, the knowledge of agency staff is not constant. There should be more time given for any agency staff to be made aware of all the needs of the individual. Care home staffing is much in the news at the moment and the staff at Chaucer House Care Home are incredibly
kind and caring but are constrained by bureaucracy and red tape - needless to say, their wages are pitiful and it is no wonder there is a constant need for agency staff.
Reply from Customer Support Officer, Customer Support Officer at Chaucer House Care Home

Thank you for taking the time to write a review for Chaucer House; I will share your kind words about our staff with the team.
We have a daily rota of permanent staff working across the home, and at times we do need to seek the support of agency staff to cover any staff absence if we are unable to cover the shift with our permanent staff. If you have any concerns or would like to discuss in more detail the issues you have raised please email our customer support officer at customercare@avantecare.org.uk

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Review from Allan H (Husband of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard across the board is very good. Any issues that I have raised have been dealt with quickly and professionally. Considering that staff levels are lower and (poorly paid), they perform overall extremely well.
Reply from Customer Care, Customer Support Officer at Chaucer House Care Home

Thank you for your review; I will share your kind words about the staff with the team.
Avante supports staff to further their career in health and social care with a comprehensive training package and competitive salary. If you would like to discuss in more detail the staffing ratio and salary package at Chaucer House please contact our customer support officer at customercare@avantecare.org.uk.

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Review from C S (Daughter of Resident) published on 24 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have been very pleased with the care our mother has received in the home. All the staff are helpful, cheerful, professional and take much care to ensure residents have all they need.
Mum is well looked after here.
Thank you.
Reply from Heather Nwansi, Home Manager at Chaucer House Care Home

Thank you for your response about the care we provide here and your continued support.

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Review from Trevor L (Son of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My recently deceased dad was a resident at Chaucer House during the past 9 months, where sadly at times his dementia could make him a difficult man to deal with. We came upon Chaucer House after researching the care offered along with reading many reviews. From day one dad was given a very warm welcome
by all staff members. Our concerns regarding nursing homes were soon diminished, as it soon became very apparent the care and kindness he received from the manager and all members of staff were wonderful and genuine. He himself regularly praised the care and assistance they gave him which was always nice to hear. The family would highly recommend Chaucer House for the care and compassion given to both resident and family members. We appreciated being allowed to visit my dad during his last few days, especially in these very difficult times. The family would like to take this opportunity in thanking all staff members at Chaucer House, you were wonderful!
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Current Review Score: 8.6 (8.580)

Overview of Review Score

The Review Score of 8.6 (8.580) out of 10 for Chaucer House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.747 for Chaucer House Care Home is calculated as follows: ( (53 Excellents x 5) + (53 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) + (21 Very Poors x 1) ) ÷ 154 Ratings = 3.747
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.833 Points relating to the number of positive Reviews for Chaucer House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Anthony Lane

Job Title: Interim Home Manager Joined: 2025

Interim Home Manager

Frequently Asked Questions about Chaucer House Care Home

What types of Care is Chaucer House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chaucer House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Chaucer House Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chaucer House Care Home to the centre of Canterbury?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chaucer House Care Home to verify any information. View our terms and conditions. Chaucer House Care Home has an Enhanced Service - more info.