Chaucer House Care Home

I have made several visits to this care home over the last 12 months. On each occasion i have found staff to be polite, kind and attentive. Rooms are clean and airy, and there is a pleasant outdoor area. However i cannot comment on every rating - (not known).

Chaucer House accommodated both my elderly parents together at very short notice. They received the most professional care & attention. They made all the family visiting very welcome and kept us informed of their condition at all times. Highly recommended. many thanks.

Although often very busy, when you needed support or information someone would come and find you quickly.

The team at Chaucer took great care of both my Uncle and Auntie at the end stage of their lives. Their rooms were next to each other, and the greatest of respect was paid when one died before the other and they were brought together to say their goodbyes. Knowing they were safe and in good hands gave us much peace and reassurance. Thank you to all the team, we are very grateful.

Overall experience was good apart from one poor day, which was upsetting. When it was raised, Hannah dealt wtih it promptly. When my mother in law passed, she was treated respectfully and compassionately.

My father was only at Chaucer House Care Home for a few weeks following the closure of his previous home. He was put on the nursing rooms as he was in the final stages of dementia. Their care for him was excellent. They kept me informed by phone throughout as I do not live locally. He was cared for and I couldn't have asked for more.

Mum was admitted into care home following hospitalisation for broken hip she already suffered from dementia & I believe this fall & subsequent admission led to her deterioration. The staff were very kind & considerate to mum during her stay there apart from one incident that was dealt with rapidly & proficiently.

My mum was moved into Chaucer House after 6 weeks in hosptial. Her dementia had deteriorated, and staff cared for her very well. I had made one complaint though when Mum had asked for to go to the toilet and I couldn't get staff to assist. My mum got very distressed when she soiled herself whilst eating her dinner. I was very upset this happened, but my complaint was dealt with very swiftly, and apologies were made & said this would not happen again. Staff were at the time busy preparing lunches. Staff addressed me personally to apologise.

My husband is comfortable but I do feel that his PML diagnosis could be shared with other agencies as this is so rare and rapid! Most of the staff are caring and compassionate, helpful and understanding! He seems happy, unfortunately not with the food!

The care however is good overall and the general team are lovely, just a shame the manager doesn't make the effort to speak to residents as she walks past their rooms and their families.

Room is hot when sun shining, would like a blind.

Existing care staff are generally of a very good to outstanding manner. Agency staff with existing experience at Chaucer House try hard but do not always appear adequately briefed. It is a pity that a turnaround of carers occurs quite regularly as dementia patients in particular benefit from consistency. Familiarity with staff and an awareness of residents needs and mood swings. Why no newsletters? The loss of the manager was a shame as she brought about change and consistency. A pity that for understandable reasons the replacement colleague has not assumed her role. Has the food quality changed? No trips or journeys for 18 months.

The care and support my father had during his time at Chaucer House Care Home was excellent. He and the family were supported with kindness from all staff. During his last days, the staff went above and beyond to support my father and the family at this difficult time. The staff at the Chaucer always showed kindness and care. We cannot thank them enough for their support and hugs.

Finding a nursing home for Mum was never going to be easy. Chaucer House has done a sterling job of getting her settled in, they have listened to her and, after a nearly six-month period in hospitals, they are working hard to get her to relax and enjoy her new home. Things have improved and her concerns are always addressed in full, making my life easier!

Since March 20th my Father has been in this care home and from my opinion my and post-experience in other care homes you really feel like they care about about you and give friendly and emotional support. Loving the experience and recommend the best positive opinion.They need more staff, they are friendly even when you can see they are tired, please increase staff.

Chaucer House is welcoming, has open areas, is clean, and smells neutral. The care is of a high standard. My Mum is always clean, and tidy, her clothes are spotless and well looked after. The staff are approachable and care for me too. The staff treat my Mum as an individual and with dignity. She is safe and loved where she is.

We left the home feeling extremely confident and reassured that my sister was in safe hands and would be happy in her lovely new home.

On each of my four visits over two weeks, I found a different nurse. I found the nurses had not read the handover notes. When she left her controlled drugs were not returned but her other drugs were. This kind of laxity with drugs and medical care should be concerning. I have kept this factual. Overall this place is inadequate and offers a dangerously low level of care.

I am now waiting for the results of the safeguarding issue raised by our nurses, other complaints have been made to the necessary authorities, let's hope something is done.

The care home is kept clean. My mother-in-law's room is cleaned every day. The laundry service is first rate and the meals are diverse and always of a good standard.