82 St Martin's Hill, Littlebourne Road, Canterbury CT1 1PS
Chaucer House Care Home is a purpose-built facility, a 2015 addition to Maria Mallaband's prestigious range.
This luxury five-star property has been designed to support comfortable and stylish daily living, while allowing for expert care practice on residential, nursing and dementia care needs.
All 60 ensuite bedrooms are decorated to a hotel standard, while residents also have access to a choice of lounges, a cafe, rooftop terrace and garden room, shop and beauty spa.
Group: Maria Mallaband Care Group Ltd
Person in charge: Karen Way (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Chaucer House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Chaucer House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Chaucer House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.706 for Chaucer House Care Home is calculated as follows: ( (276 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 340 Ratings = 4.706
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Chaucer House Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 13 Reviews ÷ 12 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Chaucer House Care Home has a Review Score of 9.7 (9.706) from 29 Reviews
Review submitted from a Postal Card by Richard B (Resident) on Thursday 17 May 2018. Relates to May 2018.
I find the caring organisation and food are all excellent. There are a couple of points about the building which could be improved in future structures. 1) The opening windows are ridiculous. The opening could be, at least, 5 times greater without being dangerous. 2) The keypads for door opening are too far from the doors. It seems the time delay is not adjustable so there is insufficient time for a wheelchair user to reach the door before it clicks shut.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by D T (Daughter of Resident) on Tuesday 15 May 2018. Relates to May 2018.
My father settled in very happily from the moment he moved in ten months ago. His overall health has improved and he now takes an active part in the life of Chaucer House. The staff are caring skilful and kind, Dad has everything he needs and more.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by P G (Daughter of Resident) on Tuesday 3 April 2018. Relates to February 2018.
Chaucer House Care Home provides a very high level of care and support in a lovely modern home.
The staff and facilities are outstanding and I feel confident that my elderly father is very well looked after.
I cannot fault the wonderful nurses and care staff who look after him so well.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by A C (Resident) on Thursday 15 March 2018. Relates to January 2018.
I particularly appreciate the willingness of the staff to accede without demur to any reasonable request.
It is perhaps surprising that arrangements governing the use of the Chaucer House bus are taking so long to finalise.
How likely would you be to recommend Chaucer House Care Home? Likely
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Review submitted from a Postal Card by Gill C (Daughter of Resident) on Saturday 3 March 2018. Relates to February 2018.
The staff at Chaucer House are so friendly and approachable, I never feel awkward asking about mum's care. After I have visited mum, I leave in the knowledge that she is safe, comfortable and well looked after. The facilities here are excellent and there are always interesting activities on offer.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by Richard B (Resident) on Thursday 1 March 2018. Relates to July 2017.
Totally satisfied on all fronts.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Website Submission by George and Patricia P (Friend of Resident) on Tuesday 13 February 2018. Relates to February 2018.
Our dearest friend was admitted initially for respite care December 2017. With a diagnosis of cancer, it was soon realised that she would end her life in this establishment. She left this world in the first few days of February 2018. Whilst staying in Chaucer House her treatment from the staff of all levels was wonderful, they treated her with dignity, respect and more importantly ...love. As constant visitors, we were treated with respect and with so much help and understanding. The manager and all her staff were amazing to us all and thanks are not enough.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by Peter W (Son of Resident) on Friday 12 January 2018. Relates to December 2017.
This is truly a home. The care is personal, committed, thoughtful. Noticeable is the strong set of positive relationships between carers and staff as well as carers and residents. The atmosphere is one of deep respect, enticed by a constant checking of residents needs and of warm affection and love for them.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by B S (Wife of Resident) on Tuesday 28 November 2017. Relates to November 2017.
I was asked by the Manageress to complete this review at the end of my husband's period of respite care following a fire in our home. The standard of care that I observed was exemplary: in particular, I was struck by the excellence of every member of staff I encountered. My husband clearly benefited from his stay, thanks to the interaction with all the caring staff and the stimulation of the wide range of activities. He leaves with regret. Chaucer House Care Home meets the highest standards. Thank you.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by Janet B (Resident) with assistance of Volunteer on Wednesday 8 November 2017. Relates to October 2017.
In the home I was in before, where I was for three years, the system for using the call buzzer was entirely different. Here, in Chaucer House, I can wait for over an hour to have a call answered for two minutes of help. When I was in my previous home, the call would have been answered immediately and, if not dealt with, an explanation given of how long it would be.
How likely would you be to recommend Chaucer House Care Home? Unlikely
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Review submitted from a Postal Card by P V (Daughter of Resident) on Tuesday 17 October 2017. Relates to October 2017.
My mother has resided here for 18 months and is happy here. She enjoys the varied daily activities, especially the musical ones. The rooms are bright, clean and cheerful. There is a varied daily menu for meals the food is excellent. It's good that residents are able to choose which food they want. The laundry service is excellent. It is also convenient that there are regular visits by a hairdresser and chiropodist. The standard of care by all staff is exceptional. I can certainly recommend the care home. A couple of residents are sometimes exceptionally demanding of staff time but this could occur in any home.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by R P (Son of Resident) on Friday 13 October 2017. Relates to October 2017.
Extremely satisfied with home and care provided. Only criticism is rapid turnover of permanent staff and employment of agency staff.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by Stephen T (Partner of Resident) on Tuesday 26 September 2017. Relates to September 2017.
The award by the CQC of an "Outstanding" rating is my opinion well deserved. Since my partner was admitted to the home last December she has received first class and consistent care throughout. All the staff are very professional and genuinely passionate about the individual care they provide each resident. My partner requires high dependancy support 24/7 and this has been provided without any issues. This, in turn, has given me great comfort. If that is not "outstanding" I do not know what is.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by Diana B (Resident) with assistance of Daughter of Resident/Service User on Monday 25 September 2017. Relates to September 2017.
I have lived here for 5 1/2 months and the majority of the time I have felt secure and happy.
Our chef cooks a marvellous menu which I enjoy. The cleaning ladies keep our home sparkling and if anything is needed our maintenance man goes out of his way to ensure all is well again. The activities are varied and interesting and keep me busy - I've even taken up a new hobby, making cards.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by Elaine S (Sister of Resident) on Thursday 14 September 2017. Relates to September 2017.
This home has had 3 managers in 12 months.
Staffing is a major concern. This home is reliant on agency nursing staff. The morale and commitment is very low - most regular staff are leaving at a high rate.
The new manager has stated "If he was my brother, I would move him to another home". My brother has PCA, stoma bag, kidney disease, partially sighted, dementia etc. etc.
This home is unable to change his stoma bag before 10am every day, unable to ensure his fluid is available to him 24/7, unable to control the number of cups of tea he has each day, unable to ensure wound dressing is changed correctly and regularly. It is a complete fiasco.
How likely would you be to recommend Chaucer House Care Home? Extremely Unlikely
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Review submitted from a Website Submission by Linda G (Daughter of Resident) on Friday 9 December 2016. Relates to December 2016.
My dad has Alzheimer's and recently moved into Chaucer House from Lancashire. The staff are fantastic! They did everything they could to help me move my dad to Kent so that he would be close to family, when other homes dismissed the idea out of hand. The home itself is lovely with spacious en suite rooms, homely living rooms and even a bar and cinema. But for me it is the standard of care and the staff that make it outstanding. They understand my dad's situation and have done everything they can to help him settle in. I am pleased to see that his needs are paramount and they treat him with respect and care. The food is excellent and when my dad doesn't feel like eating a meal, they are happy to encourage him with snacks.
I don't believe they could do anything more for my dad and in my opinion, they thoroughly deserve the outstanding report received from CQC.
Thank you to all the staff.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by Catherine M (Wife of Resident) on Thursday 22 September 2016. Relates to September 2016.
I had to remove my husband from another home because I was not satisfied with his care.
I'm pleased to say since coming to Chaucer House he is happier, looks healthier, gained weight due to the wonderful care of everyone employed there. They are caring to me as well as my husband, nothing is too much trouble, I could not expect better, they are wonderful. I hope my husband gets many more happy times there.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by Margaret S (Wife of Resident) on Friday 29 July 2016. Relates to July 2016.
From the moment I entered the home I was met by cheerful staff and the manager who showed me around. It is a well run and clean home. Within two months my husband has put weight on and looks well cared for. The staff seem to work as a whole team and have introduced themselves to myself and my husband's medication and care plan.
This is a well run home and feels like one big family. Entertainment is laid on regularly. Shame all home can't run like this.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by Inez M (Wife of Resident) on Wednesday 8 June 2016. Relates to May 2016.
My husband moved into The Chaucer Care Home in February 2016 and I am absoloutley over the moon with the care he has received. All the staff are friendly, happy and treat him with the utmost respect. He is always clean, tidy and well fed.
The home is spotless, homely, with great facilities including a well maintained garden. Management and staff keep me well informed at all times.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by J K (Wife of Resident) on Friday 3 June 2016. Relates to May 2016.
Ninety percent of the time the service and care cannot be faulted but there are occasions when several residents need attention at the same time, that the waiting time for attention is not acceptable. Residents lying near naked in urine soaked bedding for a long time is humiliating. Similarly if they need help to use the toilet they need it urgently, not in 5-10 minutes. The carers are all brilliant and cannot be bettered.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Terry Allen, Marketing at Chaucer House Care Home responded to this review on 09 Jun 2016:
I would just like to add that the comments written, do not actually match the ratings that have been awarded by the reviewer.
Review submitted from a Website Submission by Ellie M (Friend of Resident) on Tuesday 5 April 2016. Relates to January 2016.
Since my family friend has arrived at Chaucer House he has been welcomed in with loving arms by all members of staff. They attend all his needs, respect his wishes and give him the best care I've seen. He thoroughly enjoys himself at Chaucer house, bedrooms are wonderfully designed, infect the whole building is! Staff are absolutely wonderful and inform me of his progress and what activities he's been joining in with. Chaucer House is a friendly and warm/loving home, I highly recommend it to anyone. The manager of Chaucer House is a warm and lovely kind lady, who welcomes anyone in, and has a great team working for her. Housekeepers/carers/nurses/admin/kitchen staff; are all very wonderful and should be very proud of themselves and the care that they deliver to each and every service user.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Website Submission by Christine P (Partner of Resident) on Wednesday 16 March 2016. Relates to March 2016.
I recently reviewed this home. My husband was admitted for end of life care. He was there for three weeks and was treated with tender loving care by every member of staff. I was able to visit any time and was cared for equally well. I cannot speak highly enough of this home. My husband died in peace looking very comfortable. Those three weeks ensured I had total peace of mind and I could face his death with courage. I would recommend this home to anyone without any reservations. Losing a loved one is life changing and painful. The staff ensured that the pain was eased and my memories of those final days are peaceful and accepting. A huge vote of thanks to everyone involved!!
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by Rose (Sister of Resident) on Wednesday 16 March 2016. Relates to February 2016.
My aunt was greeted with open arm's the day she moved in. All staff/manager/admin/house keeping were all present to introduce themselves. Made relatives welcome. Made my relatives feel special. All approachable and friendly. Throughout her stay was very happy, respect at all times, during her end of life days dignity was respected.
Professional at all times, family were considered and looked after, her needs were met. Well done to everyone in Chaucer House Care Home. Excellent service, excellent care. Many thanks.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Website Submission by Cathy B (Daughter of Resident) on Tuesday 8 March 2016. Relates to March 2016.
My mother moved to Chaucer House on the day it opened in August 2015 and from then until her death in March 2016 she and our whole family were treated with warmth and skilled care. She has stayed in other care homes, but this was by far the best. A purpose-built building, skilled and kind staff and an approachable and knowledgeable manager were some of the features, which helped to make her last few months as good as they could be. The atmosphere in the home is warm and welcoming, with all staff, whatever their role, showing this same caring approach, modeled so well by the manager. Whenever I or my family visited the home we were met by smiling staff who greeted us and offered us a drink. Nothing was too much trouble.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Website Submission by Christine P (Wife of Resident) on Wednesday 24 February 2016. Relates to February 2016.
This home is by far the best care home I have ever seen. My husband has dementia, cancer and kidney and needs acres of patience. All the staff are incredibly kind and thoughtful to patient and visitor. I feel totally supported and know my husband's care is exemplary.
The rooms are comfortable, warm and very well appointed. Today I had lunch and was served a delicious three course meal, worthy of any excellent restaurant.
I would recommend this home to any one with no reservations.
The doctor who visits is wonderful and empathises with the patient's needs.
I guess this all sounds too good to be true but it is exactly as I find it. It is just so wonderful to know that I can come home knowing my husband is having the very best care.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Website Submission by I N (Wife of Resident) on Tuesday 26 January 2016. Relates to January 2016.
My husband moved to Chaucer House in October 15 from a residential care home as his needs now require nursing. He suffers from both severe dementia and physical limitations. He hadn't smiled in months, but as soon as he entered Chaucer House, he smiled and he is still smiling. It is a fantastic place and all care homes should be like this one.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Website Submission by T K (Daughter of Resident) on Thursday 7 January 2016. Relates to December 2015.
My mother was moved to Chaucer House from another rehabilitation centre. The staff greeted her with kindness and compassion that could not be surpassed. Everyone came to see her in the first days of her admission and introduced themselves, from the manager to the head chef, maintenance and domestic team. We have a large family and we were all made to feel extremely welcome every time we visited. My mother was in a great deal of pain when she first arrived, the staff were so gentle and took time with her that we felt comfortable to leave her. She was treated with tremendous dignity and respect throughout her time at the home. Discharge planning was fantastic, we cannot recommend Chaucer House highly enough.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Postal Card by Mary B (Daughter of Resident) on Friday 9 October 2015. Relates to September 2015.
We were nervous about placing my parents in a brand new care home. It looked lovely, but I was concerned about the quality of care to both my parents who had very different needs. My Dad needs reassurance and care whilst staying with his lifelong companion and best friend. Chaucer House have excelled at reassuring me and proving that our choice of home was a good one. The care staff have all gone above and beyond to make my parents stay as comfortable as possible. They have kept me informed and included in all the decisions necessary. There will be difficult times ahead but I am reassured by their support to me and their care and love shown to my parents. Thanks to the manager and all the team
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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Review submitted from a Website Submission by Julia F (Daughter of Resident) on Friday 2 October 2015. Relates to October 2015.
Mum moved in a month ago, needing full time nursing care after a very independent life. From the very first meeting with the manager mum was treated with warmth, dignity and respect, she was welcomed to the home and her choice of room as the bright, intelligent woman she is and has been treated as such unfailingly by all staff members.
The nursing, care and catering staff have been excellent, always giving that bit of extra time and care. She has never once been patronised, she is looked after beautifully, she is always immaculately dressed and given her medication quickly and efficiently whenever it is needed. She has been invited to join in the groups and activities on on offer but not pushed to participate in anything she doesn't wish to.
The food is really beautifully cooked by an excellent and friendly chef, there is always a range of choices available. As family members we are welcome any time. This is a lovely newly built care home, immaculately clean and very nicely decorated. It has a modern approach very much in keeping with CQC standards and I fully expect it to get an excellent report on its first inspection. I am full of gratitude and heartfelt thanks to the wonderful staff team.
How likely would you be to recommend Chaucer House Care Home? Extremely Likely
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3 Bed Vacancies
posted 08 May 2018
60 Luxurious en-suite rooms providing Nursing, Dementia, Respite & day care facilities.Chaucer House is set in beautiful landscaped gardens overlooking the charming city of Canterbury.we have a variety of communal areas including, Lounges, Dining Rooms, day & quiet lounges also we boast a Hairdressing salon/shop and top floor bar with terrace overlooking the City.The activities calendar at Chaucer will keep you happy, and entertained throughout the day as you can join in as much or as little as you like.The Kitchen staff serve excellent restaurant style home cooked food in the dining rooms.
April 2017
Recipient: Maria Mallaband Care Group Ltd
Date: Saturday 01 Apr 2017
February 2016
Recipient: Maria Mallaband Care Group Ltd
Date: Monday 15 Feb 2016
There are currently no Care Home Idol entrants who have performed at Chaucer House Care Home