Chaucer House Care Home

82 St Martin's Hill, Littlebourne Road, Canterbury CT1 1PS
Review Us
8.6 60 Reviews
  • Chaucer House Care Home, Canterbury
Chaucer House Care Home is a purpose-built facility. The luxury care home provides residential, nursing and dementia care for 60 residents. At Chaucer House, staff work to create a welcoming atmosphere and put the health and wellbeing of the residents at the heart of everything they do.

The modern design provides well equipped, bright lounges and en-suite bedrooms to support person-centred care in which residents enjoy activities and make friends with other residents and staff. At the heart of the home is their Philosophy of Care, the Eden Alternative, where staff encourage social interaction, engagement and work towards the eradication of loneliness and boredom.

All 60 ensuite bedrooms are decorated to a hotel standard, while residents also have access to a choice of lounges, a cafe, rooftop terrace and garden room, shop and beauty spa.
Show Chaucer House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1470
  • Self-Funded Residential Dementia Care: from £1470
  • Self-Funded Nursing Care: from £2038
  • Self-Funded Nursing Dementia Care: from £2038
  • RESPITE Self-Funded Residential Care: from £1617
  • RESPITE Self-Funded Residential Dementia Care: from £1617
  • RESPITE Self-Funded Nursing Care: from £2217
  • RESPITE Self-Funded Nursing Dementia Care: from £2217

The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.

These prices are only a guideline, please contact Chaucer House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Hannah De-Mesa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking is available on site.

Chaucer House Care Home Reviews (60)

8.6

Chaucer House Care Home has a Review Score of 8.6 (8.580) out of 10, based on 13 reviews in the last 2 years.
Over all time Chaucer House Care Home has 60 reviews.

Overall Experience
  • 43
  • 10
  • 2
  • 1
  • 4
Date Published
  • 60
  • 3
  • 4
  • 13
  • 47
Reviewer Connection to Chaucer House Care Home
  • 19
  • 11
  • 9
  • 7
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
Total of 60, showing 21-40
Review from Karen P (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent a period of respite here and was so happy she chose Chaucer House to be her permanent home. I am so glad that she did, she had a stroke whilst a resident, and was able to be discharged back to the home following her hospital admission.
She is totally reliant on the nurses and carers for
all her needs, she requires to be spoon-fed thickened fluids to survive and was not expected to live for long following her stroke.
Six months later she has celebrated her 86th birthday, in lockdown at the home. The nurses and carers have become her second family, they arranged a pureed birthday cake of strawberries and cream, her favorite food, washed down with some Baileys!
She has received excellent care and support and would not have survived without the help that has been provided by the team at Chaucer House.
Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan F (Daughter of Resident) published on 17 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Chaucer House in early December last year after having a bad experience at another home, so we were nervous about where to go next. However, from the moment we walked through the doors, we were met by lovely friendly staff who made us feel at home straight away. When dad came here,
he was wheelchair bound, couldn’t feed himself and was partially incontinent. Within 3 days of arrival, he was walking with the aid of his Zimmer frame and able to independently feed himself. Unfortunately, my father had a series of strokes and became very ill after 6 weeks of arrival. We needn’t have worried. The staff set up an advanced palliative care plan immediately and my father was treated with such compassion and dignity by all the staff, including the domestics- we couldn’t ask for more. He passed away on 30th January and the nurses and staff were by his side constantly. His death was dignified and peaceful- thank you all from the bottom of our hearts! Wouldn’t hesitate to recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela A (Daughter of Resident) published on 1 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was put onto fast track, we were given a list of homes that had spaces, only 2 being in Canterbury. We visited both homes and decided on Chaucer House. He was moved from hospital to the home on 22nd January. From the start we were impressed with his care, the staff always made sure he was
clean and shaved, he even had a haircut while in there. His room was near the nurse's station and whenever anyone went past they always made a point of speaking to him and asking how he was, this meant a lot to him and us. Every member of staff would do this including the nurses, HCAs, catering and housekeeping. When we visited we were always impressed with the care of all the patients. When Dad was getting near the end of his life he became very frightened especially at night, often a member of staff would just sit in his room with him, this was a big comfort to us, it took a little of the pressure off. Dad passed away on the 1st April, the home phoned us straight away and were very supportive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard M (Son of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After having a previous home for my father which was far from satisfactory he came here with some scepticism. Fortunately, we were all proved wrong, the team here are all second to none. All the staff from cleaners, carers, nurses were, without doubt, friendly, caring and compassionate. Sadly my father
passed away due to cancer but his last moments were made comfortable by everyone there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire W (Daughter of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
At the start of my mums stay all seemed ok with all aspects of the home, after a week all aspects declined rapidly as did my mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Friend of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every respect.
Reply from Tina Thomas, Care Home Mananger at Chaucer House Care Home

Thank you for your very positive feed back. We are glad that you enjoy your visits to Chaucer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara S (Friend of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my dear friend I have always found that I had a warm welcome by all the staff.
The cleanliness and cosiness of the home were excellent.
I have had lunch there and was surprised at not only the quality of food but choices.
Thank you for caring.
Reply from Tina Thomas, Care Home Manager at Chaucer House Care Home

Thank you for your positive response.
Your comments will be passed to the team, who work hard to make our community a homely environment.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda G (Daughter of Resident) published on 8 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Chaucer House for nearly two years. He can be very difficult but thanks to the patient care of all the staff he is much more settled and content. All the staff, no matter what their role, are friendly, take an interest in my dad and give him the very best care. I cannot thank them
enough for all that they do for him?
Reply from Tina Thomas, Care Home Mananger at Chaucer House Care Home

Thank you for this lovely review. It is good to hear that your Dad is getting an excellent service at Chaucer House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary C (Wife of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lot of the time my husband is a difficult resident and I appreciate all the staff do to try and keep him occupied, they always take time to talk to him and try to get him involved in activities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane C (Wife of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, we always receive a very warm welcome as my husband has daycare two days a week. The surroundings are bright, clean and comfortable and there is space to move around.
I appreciate the design of the building providing various seating spaces and a good garden area.
The activities are excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Daughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion of the staff at Chaucer House Care Home combined with wonderful ambience and facilities make this a very special place to be. I have peace of mind that my mother is in good hands. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter B (Son of Resident) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank you enough for the fantastic care given to my father in his last weeks, and especially the carer who spent the last few hours with him. The care and compassion is fantastic, I was so surprised when we received and condolences card from the home so thoughtful again, Thank you from all
the family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard B (Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the caring organisation and food are all excellent. There are a couple of points about the building which could be improved in future structures. 1) The opening windows are ridiculous. The opening could be, at least, 5 times greater without being dangerous. 2) The keypads for door opening are
too far from the doors. It seems the time delay is not adjustable so there is insufficient time for a wheelchair user to reach the door before it clicks shut.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P G (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chaucer House Care Home provides a very high level of care and support in a lovely modern home.
The staff and facilities are outstanding and I feel confident that my elderly father is very well looked after.
I cannot fault the wonderful nurses and care staff who look after him so well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I particularly appreciate the willingness of the staff to accede without demur to any reasonable request.


It is perhaps surprising that arrangements governing the use of the Chaucer House bus are taking so long to finalise.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill C (Daughter of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Chaucer House are so friendly and approachable, I never feel awkward asking about mum's care. After I have visited mum, I leave in the knowledge that she is safe, comfortable and well looked after. The facilities here are excellent and there are always interesting activities on offer.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard B (Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally satisfied on all fronts.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from George and Patricia P (Friend of Resident) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dearest friend was admitted initially for respite care December 2017. With a diagnosis of cancer, it was soon realised that she would end her life in this establishment. She left this world in the first few days of February 2018. Whilst staying in Chaucer House her treatment from the staff of all
levels was wonderful, they treated her with dignity, respect and more importantly ...love. As constant visitors, we were treated with respect and with so much help and understanding. The manager and all her staff were amazing to us all and thanks are not enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter W (Son of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is truly a home. The care is personal, committed, thoughtful. Noticeable is the strong set of positive relationships between carers and staff as well as carers and residents. The atmosphere is one of deep respect, enticed by a constant checking of residents needs and of warm affection and love
for them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.6 (8.580)

Overview of Review Score

The Review Score of 8.6 (8.580) out of 10 for Chaucer House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.747 for Chaucer House Care Home is calculated as follows: ( (53 Excellents x 5) + (53 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) + (21 Very Poors x 1) ) ÷ 154 Ratings = 3.747
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.833 Points relating to the number of positive Reviews for Chaucer House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

No image found

Anthony Lane

Job Title: Interim Home Manager Joined: 2025

Interim Home Manager

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chaucer House Care Home to verify any information. View our terms and conditions. Chaucer House Care Home has an Enhanced Service - more info.