






Chaucer House Care Home is a purpose-built facility. The luxury care home provides residential, nursing and dementia care for 60 residents. At Chaucer House, staff work to create a welcoming atmosphere and put the health and wellbeing of the residents at the heart of everything they do.
The modern design provides well equipped, bright lounges and en-suite bedrooms to support person-centred care in which residents enjoy activities and make friends...
Care Provided by Chaucer House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.
The price(s) shown are provided by the care home. Contact Chaucer House Care Home for full pricing details and T&Cs.
Contact Chaucer House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avante Care & Support
- Voluntary / Not for Profit Owned
Person in charge
- Johanna Coughlan (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Parking is available on site.
Chaucer House Care Home Reviews (69)
Chaucer House Care Home has a Review Score of 9.0 (9.005) out of 10, based on 14 reviews in the last 2 years.
Over all time Chaucer House Care Home has 69 reviews.
Living overseas I feel confident leaving my 95-year-old mother in the care of Chaucer House. Despite my mother's vulnerability suffering from what is verging on advanced dementia and being restricted due to her severe mobility problems this home, its staff and management give me peace of mind keeping at bay those insidious nighttime worries that would otherwise keep me awake.
Thank you sincerely for all your care and politeness. Really grateful for all that you have all done.
I would like to say, from the day our mother came to Chaucer House Care Home until the day she left, I have nothing but praise for all the staff and I mean all - the receptionist, carers, managers, housekeepers, chefs, maintenance staff and activity organiser. Everyone has shown support, respect and care for the residents and relatives. Mum died recently, she always said how happy she was at Chaucer House. That made her family happy.
My father has spent five happy years at Chaucer House Care Home. Staff have been wonderful. Their approach to his requests to enable him to use his digital technology, to pursue his interests and to enable visits and outings has been understanding and invariably helpful. Dad’s mobility has recently become a problem and the busy staff have responded well with practical help and with kindness.
Everything seems satisfactory. Mother has settled in the routine of home life.
Dear Doug, thank you for taking the to review Chaucer House and your support.
Due to a shortage of permanent staff, the knowledge of agency staff is not constant. There should be more time given for any agency staff to be made aware of all the needs of the individual. Care home staffing is much in the news at the moment and the staff at Chaucer House Care Home are incredibly kind and caring but are constrained by bureaucracy and red tape - needless to say, their wages are pitiful and it is no wonder there is a constant need for agency staff.
We have a daily rota of permanent staff working across the home, and at times we do need to seek the support of agency staff to cover any staff absence if we are unable...
The standard across the board is very good. Any issues that I have raised have been dealt with quickly and professionally. Considering that staff levels are lower and (poorly paid), they perform overall extremely well.
Avante supports staff to further their career in health and social care with a comprehensive training package and competitive salary. If you would like to discuss in more detail the staffing ratio and salary...
Mum is well looked after here.
Thank you.
Thank you for your response about the care we provide here and your continued support.
My recently deceased dad was a resident at Chaucer House during the past 9 months, where sadly at times his dementia could make him a difficult man to deal with. We came upon Chaucer House after researching the care offered along with reading many reviews. From day one dad was given a very warm welcome by all staff members. Our concerns regarding nursing homes were soon diminished, as it soon became very apparent the care and kindness he received from the manager and all members of staff were wonderful and genuine. He himself regularly praised the care and assistance they gave him which was always nice to hear. The family would highly recommend Chaucer House for the care and compassion given to both resident and family members. We appreciated being allowed to visit my dad during his last few days, especially in these very difficult times. The family would like to take this opportunity in thanking all staff members at Chaucer House, you were wonderful!
She is totally reliant on the nurses and carers for all her needs, she requires to be spoon-fed thickened fluids to survive and was not expected to live for long following her stroke.
Six months later she has celebrated her 86th birthday, in lockdown at the home. The nurses and carers have become her second family, they arranged a pureed birthday cake of strawberries and cream, her favorite food, washed down with some Baileys!
She has received excellent care and support and would not have survived without the help that has been provided by the team at Chaucer House.
Thank you!
My father came to Chaucer House in early December last year after having a bad experience at another home, so we were nervous about where to go next. However, from the moment we walked through the doors, we were met by lovely friendly staff who made us feel at home straight away. When dad came here, he was wheelchair bound, couldn’t feed himself and was partially incontinent. Within 3 days of arrival, he was walking with the aid of his Zimmer frame and able to independently feed himself. Unfortunately, my father had a series of strokes and became very ill after 6 weeks of arrival. We needn’t have worried. The staff set up an advanced palliative care plan immediately and my father was treated with such compassion and dignity by all the staff, including the domestics- we couldn’t ask for more. He passed away on 30th January and the nurses and staff were by his side constantly. His death was dignified and peaceful- thank you all from the bottom of our hearts! Wouldn’t hesitate to recommend.
My father was put onto fast track, we were given a list of homes that had spaces, only 2 being in Canterbury. We visited both homes and decided on Chaucer House. He was moved from hospital to the home on 22nd January. From the start we were impressed with his care, the staff always made sure he was clean and shaved, he even had a haircut while in there. His room was near the nurse's station and whenever anyone went past they always made a point of speaking to him and asking how he was, this meant a lot to him and us. Every member of staff would do this including the nurses, HCAs, catering and housekeeping. When we visited we were always impressed with the care of all the patients. When Dad was getting near the end of his life he became very frightened especially at night, often a member of staff would just sit in his room with him, this was a big comfort to us, it took a little of the pressure off. Dad passed away on the 1st April, the home phoned us straight away and were very supportive.
After having a previous home for my father which was far from satisfactory he came here with some scepticism. Fortunately, we were all proved wrong, the team here are all second to none. All the staff from cleaners, carers, nurses were, without doubt, friendly, caring and compassionate. Sadly my father passed away due to cancer but his last moments were made comfortable by everyone there.
At the start of my mums stay all seemed ok with all aspects of the home, after a week all aspects declined rapidly as did my mum.
The cleanliness and cosiness of the home were excellent.
I have had lunch there and was surprised at not only the quality of food but choices.
Thank you for caring.
Your comments will be passed to the team, who work hard to make our community a homely environment.
Excellent in every respect.
Thank you for your very positive feed back. We are glad that you enjoy your visits to Chaucer House.
My dad has been at Chaucer House for nearly two years. He can be very difficult but thanks to the patient care of all the staff he is much more settled and content. All the staff, no matter what their role, are friendly, take an interest in my dad and give him the very best care. I cannot thank them enough for all that they do for him?
Thank you for this lovely review. It is good to hear that your Dad is getting an excellent service at Chaucer House.
A lot of the time my husband is a difficult resident and I appreciate all the staff do to try and keep him occupied, they always take time to talk to him and try to get him involved in activities.
I appreciate the design of the building providing various seating spaces and a good garden area.
The activities are excellent.
First class.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 April 2026Inadequate
- CaringInadequate
- EffectiveInadequate
- ResponsiveInadequate
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)

Johanna Coughlan, Interim Home Manager
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