Care Homes Owned by Avante Care & Support

They are looking after my mother

Staff are lovely & very attentive, sometimes it looks like staff are under pressure and need more carers to help, as Sometimes residents are very needy and take up all of there time, the carers are great and do their best all the time.

Food at the property is not aimed at elderly occupants. They like simple food - bangers + mash, pie + chips, etc. One day my aunt had a choice of sweet + sour pork or sweet + sour veg, both with rice. In my experience the elderly like plain food. There is no starters and a very limited choice of desserts. The food lets the care home down. The morning toast is cold and hard. I can't comment on the activities because my aunt hasn't taken part in anything. The one time I asked if the home had transport, i was told there was no driver, so do the residents go out anywhere? I've not seen a mini-van, so is there one? Staff are great, food is not.

The communication between family members, managment and staff is very good. The activities arranged for the residents are well thought out, are on a regular basis and are all inclusive. As her family, we really appriciate and look forward to the news letters. The meals are nutritional with plenty of refreshments and occassional treats.

Always find carers are kind + friendly especially Baba + Karan

My mum has been a resident for over a year and from the very first visits as respite she has been well looked after. All the staff are really friendly and many of them put in extra effort to make sure that my mum is as happy and relaxed as is possible. The staff at Amherst Court are its greatest asset. That includes every department not just the carers. Everyone says hello and smiles when I visit.

The care our father gets is excellent. Any issues, you always get a telephone call or email to keep you informed. The cleanliness of the home is superb, and the turnaround of all the laundry is very quick.

My wife has been a resident at Parkview for two months. The staff are absolutely fantastic. You can imagine the trauma of losing you wife at night. I was very sad at home on my own. The staff allowed me to take her out every day. This has improved both our lives. Once again I cannot thank the wonderful staff for looking after my wife so well.

Riverdale has made such a difference to Mum. I know that she is safe and well looked after. They are so patient with Mum and always put her best needs first. Staff are so caring and friendly, but remain professional at all times. They are quick to respond but never appear flustered. They keep me well informed of Mum's progress and are always approachable. Mum has a good variety of activities to help her mental health, physical and cognitive function. Thank you!

Very pleased and happy with Amherst Court. It's taken the resident a wee while to settle however we did expect this. Staff are so helpful, kind, caring and respectful. Showing concern for his welfare and with empathy. A sincere 'Thank You' to all staff, from reception cleaners, kitchen and ward staff.

Excellent reception. Superb staff. Worded wonders in the short time with Brenda.

It is not easy having to visit a parent in a home but this experience could really have been a lot worse, so thank you.

My father-in-law has been reluctant to move from his bed during the hot weather we have been experiencing, hence his food and liquid intake hasn't been good. We expressed concern to the senior on the ward, and later in the day, she emailed to say he had been encouraged out of bed and had eaten and drunk as well. We really appreciated her taking the time to do this as it eased our mind on his wellness. We appreciate all the staff do for him, not only on the ward but reception, admin, canteen, domestics and hairdressing.

Selecting a care home is a difficult decision and in Amherst, we feel that we have made an excellent choice. From the outset, the staff that we have met at all levels have displayed a professional and very welcoming attitude with a ready willingness to help in any way they can.

I found staff always very friendly and helpful. Staff always kept me informed if there was ever any problem. My friend was well cared for, and was always happy.

Friendly staff helpfull & caring

This is our first visit since the residents were moved to Primrose. I like it much better. The residents are closer together and feel like a community instead of being spaced so far apart. They seem much more involved with each other rather than falling asleep. The staff are very actively involved with the residents too, having them all closer together. Very happy with the move & the care the residents receive. Rooms are nicer too!

When you arrive at the home it is very welcoming. The staff are very nice and hands on with the clients who become like family. The place is always clean and tidy, rooms clean. They are very good at looking after every client. I would recommend this home to anybody who needs care. Thank you.

Very pleased with how Mum is being looked after. Know we can phone any time and talk to her. Always made welcome when we visit.

I try to visit my Aunty as much as possible I have always found the staff very helpful and kind and considerate in their care of the residents. Its clean and tidy and there is lots of care and attention given. Its a lovely atmosphere. My Aynt seems very happy there.