Care Homes Owned by Avante Care & Support

The leader did a lovely job and used everyones names when talking to the residents.

I congratulate Emmanuel, the manager, and his team.

Some of the ratings I have not marked because I don't have contact with those.

Went to visit a friend and found the home to be very relaxing. Very caring staff. Cleanliness is exceptional, and residents are looked after very well.

In a world that isn't always kind, Barnes Lodge consistently proves itself to be full of kindness. All the staff have shown my Nan kindness and care since she moved in and I have seen first hand the staff going above and beyond for her.

I have made several visits to this care home over the last 12 months. On each occasion i have found staff to be polite, kind and attentive. Rooms are clean and airy, and there is a pleasant outdoor area. However i cannot comment on every rating - (not known).

Was a little annoyed as we had asked for a bigger room,and was willing to wait obviously untill one became avaliable, and to then see a room given to a new person i felt a bit let down..after the manager said she would bare in mind dad for the bigger room which he needs..

Thank you to everyone at the care home for looking after my mum and helping to make it a warm and caring place for her.

They are looking after my mother

Staff are lovely & very attentive, sometimes it looks like staff are under pressure and need more carers to help, as Sometimes residents are very needy and take up all of there time, the carers are great and do their best all the time.

Food at the property is not aimed at elderly occupants. They like simple food - bangers + mash, pie + chips, etc. One day my aunt had a choice of sweet + sour pork or sweet + sour veg, both with rice. In my experience the elderly like plain food. There is no starters and a very limited choice of desserts. The food lets the care home down. The morning toast is cold and hard. I can't comment on the activities because my aunt hasn't taken part in anything. The one time I asked if the home had transport, i was told there was no driver, so do the residents go out anywhere? I've not seen a mini-van, so is there one? Staff are great, food is not.

The communication between family members, managment and staff is very good. The activities arranged for the residents are well thought out, are on a regular basis and are all inclusive. As her family, we really appriciate and look forward to the news letters. The meals are nutritional with plenty of refreshments and occassional treats.

Always find carers are kind + friendly especially Baba + Karan

My mum has been a resident for over a year and from the very first visits as respite she has been well looked after. All the staff are really friendly and many of them put in extra effort to make sure that my mum is as happy and relaxed as is possible. The staff at Amherst Court are its greatest asset. That includes every department not just the carers. Everyone says hello and smiles when I visit.

The care our father gets is excellent. Any issues, you always get a telephone call or email to keep you informed. The cleanliness of the home is superb, and the turnaround of all the laundry is very quick.

My wife has been a resident at Parkview for two months. The staff are absolutely fantastic. You can imagine the trauma of losing you wife at night. I was very sad at home on my own. The staff allowed me to take her out every day. This has improved both our lives. Once again I cannot thank the wonderful staff for looking after my wife so well.

Riverdale has made such a difference to Mum. I know that she is safe and well looked after. They are so patient with Mum and always put her best needs first. Staff are so caring and friendly, but remain professional at all times. They are quick to respond but never appear flustered. They keep me well informed of Mum's progress and are always approachable. Mum has a good variety of activities to help her mental health, physical and cognitive function. Thank you!

Very pleased and happy with Amherst Court. It's taken the resident a wee while to settle however we did expect this. Staff are so helpful, kind, caring and respectful. Showing concern for his welfare and with empathy. A sincere 'Thank You' to all staff, from reception cleaners, kitchen and ward staff.

Excellent reception. Superb staff. Worded wonders in the short time with Brenda.

It is not easy having to visit a parent in a home but this experience could really have been a lot worse, so thank you.