Pilgrims View, Snodland, Kent
Pilgrims View, Snodland, Kent
Pilgrims View, Snodland, Kent

Pilgrims View care home, located in the small village of Snodland near West Malling, is a care facility providing residential care for older people living with dementia.

Pilgrims View provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour person-centred dementia care.

The care home has 40 bedrooms available to Kent and Medway residents. The rooms are light and airy and decorated individually to provide comfort and independence, with colour schemes chosen by residents.

At the heart of Pilgrims View is its philosophy of care, where social interaction and engagement is encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.

Group: Avante Care & Support

Person in charge: John Ogbe (Care Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 40+.

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Pilgrims View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Pilgrims View has a Review Score of 9.2 (9.224)

The Review Score of 9.2 (maximum of 10) for Pilgrims View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Pilgrims View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.429 for Pilgrims View is calculated as follows: ( (46 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 84 Ratings = 4.429

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.795 Points relating to the number of positive Reviews for Pilgrims View is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.8 Target = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pilgrims View?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pilgrims View

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My dad was very well looked after, he used to love to chat with the staff and was very happy there. He enjoyed the excellent food that was provided. It was a pleasure to visit him there. The staff were always friendly and helpful.

How likely would you be to recommend Pilgrims View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

John Ogbe, Manager at Pilgrims View responded to this review on 07 Sep 2017:

Pilgrims View continues to work harder to provide an excellent service for residents living in the home.

My mother was looked after with the greatest care and consideration. She never had a bad word to say about the staff. I feel that they gave her another 21 months of worthwhile life.

How likely would you be to recommend Pilgrims View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I was more than pleased with my mother's care in this home. She had security, thought and care from lovely staff. Although my mother had dementia I got the impression from her that she was content and that was all I could ask for.

How likely would you be to recommend Pilgrims View? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My husband received the best care any home could provide.
He was always clean and well fed.
The home has lovely gardens, the doors to which were always open when staff available.
When he died there the staff never left him alone.
He was 95 when he died of dementia.

How likely would you be to recommend Pilgrims View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother resided at Pilgrims View from 30th June 2016 until her death on 10th April 2017. She was very comfortable there, loved the cats and the garden. The staff were very good in encouraging Mum to eat and drink (a very difficult task) and made sure she always looked clean and well dressed. As time passed, Mum reacted far more positively with the staff than her family, an indication of the good care. The home was good at informing the family if Mum fell or was unwell, and very supportive when Mum was admitted to hospital. In summary, very good care for Mum, and very welcoming and supportive of family.

How likely would you be to recommend Pilgrims View? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The permanent staff are generally excellent. There are quite a lot of agency staff that are not so familiar with the residents needs. In looking at other homes before choosing Pilgrims View I believe there are a lot worse places. Standards have definitely improved since a management change in the summer. The (self funded) cost is a little irrelevant as most homes charge the same.

How likely would you be to recommend Pilgrims View? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My Mother is treated very well by the Staff and Management and makes her feel at home and all her needs are taken care of and she feels at home. It's important to me and my family that my Mother feels at home!

How likely would you be to recommend Pilgrims View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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