






Pilgrims View care home, located in the small village of Snodland near West Malling, is a care facility providing residential care for older people living with dementia.
Pilgrims View provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour...
Care Provided by Pilgrims View
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
The price(s) shown are provided by the care home. Contact Pilgrims View for full pricing details and T&Cs.
Contact Pilgrims View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avante Care & Support
- Voluntary / Not for Profit Owned
Person in charge
- Joanna Hartnup (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2004
- Number of floors: 1
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
Pilgrims View Reviews (65)
Pilgrims View has a Review Score of 9.0 (8.953) out of 10, based on 5 reviews in the last 2 years.
Over all time Pilgrims View has 65 reviews.
Wonderful care home. My lifelong friend had only been at Pilgrim's View for three days when I visited her. The staff were very kind and reassuring to her. I was impressed with the level of respect for each resident. Every resident was treated with dignity. It was a big transition for my friend and they reassured her letting her know that she was part of the Pilgrim's View family now. I came over from Canada to see my friend. The staff were lovely to me too. The food is excellent. I had several lunches there. They were delicious, and I can honestly say they were better than those served at my hotel. I was also impressed with the many activities the residents are encouraged to enjoy. The building is spotless. Oh I also loved the Gazebo. My friend and I spent many an hour chatting in there after walking around the grounds. Thank-you all very much for taking such good care of my friend. I am thrilled she has found such a warm, caring home. Maureen C. (friend from Canada).
Thank you for the lovely feedback, we will be sure to pass it on to the team.
We have been delighted with the level of care Mum has received over the past three years at Pilgrim's View and the cleanliness of her room and communal areas. The carers and support staff, have always been so efficient and have the utmost respect for their residents. Nothing has ever been too much trouble and they have always had the time to spend with Mum. Whilst dementia has its effects over time, the carers accompany their residents on that journey with dignity, compassion and love. I highly recommend Pilgrim's View and all of it's staff.
Thank you for your kind words I have passed these onto the staff. It has been a pleasure having mum at Pilgrims View, she will be missed.Kind regards
I cannot recommend this care home enough, this was my mum's 3rd home in a short space of time due to dementia and from my first meeting, I immediately realised this was the one, as it turned out to be for several years. For me, the key is the absolutely fantastic staff, the care and consideration toward my mum was exceptional. Nothing was ever too much for anyone and communication was always excellent. I spent many happy hours wandering from end to end, lounge to lounge, as my mum liked to walk. There would often be a quick chat or joke with whoever's lounge I was passing through at the time. Over the years the staff became an extended family, sharing stories and making everything seem normal for myself & mum as best they could. Even when we got towards Mum's final days the care and humanity shown by everybody to keep my mum comfortable and keep me informed was beyond exceptional.
Thank you so much for your kind words about the staff here at Pilgrim's View. I shall pass on your kind words to all of them as Mum had a fond place with every member of staff. It was a pleasure to have Mum here with us. Kind Regards.
My husband was taken in Pilgrims View early this month, he is so happy there, the carers are all very nice and caring, the home itself is exceptionally clean as are all the residents, I could not wish for a better place than Pilgrims View, I come home after visiting my husband knowing that all his care needs are being cared for, thank you to all staff for all your loving care.
Thank you so much for your kind words Sandra, I shall pass this onto the team.
Exceptional standard of care carried out by a dedicated and caring professional workforce, who are always available for residents' needs and whatever unpleasant task. I would suggest the food menu should be more in keeping with the age of the clientele who are most probably more suited to that of earlier generations.
Thank you for your review Robert, I will feed this back to the kitchen team as they will soon be looking to go over to the autumn menu, if you have any suggestions could you please put them into the suggestions post box. Kind Regards.
I have always found the people working at Pilgrims View to be very professional and caring, creating the right environment for the residents to feel welcome and at home. They take an interest in the residents, taking steps to understand what they like and what their needs are. There are no particular events in May that are any different to previous months, but in recent visits, as with previous visits, my aunt has nearly always been very comfortable and enjoying herself. There was one recent visit, where my aunt was generally not in a very good mood, but the staff took extra steps to try to understand what the issues were, and were able to diffuse the situation.
All the day/night staff team really do their best and work very hard to see that our Mum is cared for, although our Mum does not always take part in activities, they are there to encourage her if she chooses to at the last minute.
When we raise any issues about our Mum's wellbeing either with the deputy or any of the seniors, it is acted upon promptly and we are updated.
Thank you for the review, it is great to hear that your mum is respected by all and the hard work of the team is noticed, I will pass on your review to them.
The staff here are great, a few members of staff especially. My mum has been in the care home since August 2023 and the level of care has been good. I feel that the care home is let down by the lack of nurses that they have for minor things like changing bandages etc. I feel that to make a positive difference they should provide some training to the staff for this and then they do not need to rely on a local nurse to attend. My mum has forgotten the English language so they have had to improvise with the use of Italian phrases which is great.
Thank you for taking the time to review us. It is great to hear that the Italian phrases benefit your mum.
I am extremely happy with the care my father receives from all staff at Pilgrims View. They always contact me to report any concerns and also to inform me of hospital appointments in order to let me organise transport.
It is great to hear that you are happy with your father's care, thank you for the review.
I found Pilgrims View through them and did the virtual tour so as to see what it was like, and needless to say, I was very impressed. We visited the home just to make sure and again were pleasantly surprised as to how homely and lovely it is.
I decided straight away that this would be the right placement for Mum. The staff who we met were so lovely, kind and attentive.
At first, it seemed as though Mum wasn't eating or drinking, she was confused, and I was worried about her even more. But, as time has gone by, she is eating and drinking so much better, her mobility is a lot better and is slowly coming out of her shell. All because of your great staff encouraging her with eating etc, as she is now feeding herself. I am so happy she is now in her forever home, and I could not wish for anything more for her. I can't thank you all enough for looking after her. Keep up the good work.
Thank you for your review. We are glad you have seen improvements in your mum, and I have passed your comments on to the team.
Everyone exhibits a friendly and caring attitude; there is always a friendly face at the door. Staff know me and my husband, so I don't feel anonymous. I feel that all the staff are approachable and do their best to answer any queries. I know that if my husband is unwell, he will be referred to the GP or hospital services promptly. The liaison with my husband's named member of staff is working well. I am happy that my husband is well cared for here at Pilgrims View.
Thank you for your review; it is really appreciated. I am glad you feel your husband is well cared for, and we are glad you are benefiting from the keyworker system.
Dad is often taken out to do things which he enjoys, and the carers go above and beyond to ensure all his needs are met.
Thank you for your review. We are glad you are happy with your dad's care, and we will always strive to encourage days out for the residents to enjoy.
So thank you to everyone at Pilgrims for taking such fantastic care of my mum, you're amazing.
Thank you so much for taking the time to review us, I will pass your comments to the team.
I looked at many care homes and was very upset at what I saw. What drew me to Pilgrims View was not only the friendliness towards residents and family but the amount of activities being offered and the opportunity to go out. The opportunity for stimulation and to engage in meaningful activities is very important for my mum, alongside great care, kindness, positivity, cleanliness and stimulation.
We live 4 miles away and are welcome to visit anytime without prior notice - a sign of having nothing to hide. I am so relieved and pleased with the environment at Pilgrims View.
Thank you for taking the time to review us. I am so proud of the team and the effort they make to make life as normal as possible for our residents; we truly enjoy making a difference in people's lives.
The staff make an effort to maintain a homely atmosphere.
The residents look cared for, the lunches look appetising and my friend enjoys her meals.
Thank you for taking the time to review us; we strive to create a homely atmosphere at Pilgrims View. We strongly believe that coming to live in a care home is the start of a new beginning and not the beginning of the end.
Since becoming a resident, my wife's condition has improved greatly, and it only took a short time for her to settle in thanks to the dedication of the staff.
Being all on one level means everywhere is fully accessible to everyone, and the atmosphere is so friendly and feels as close to being at home as it can be.
It means a great deal to be able to come and go as I please and I'm always made to feel welcome.
Thank you for taking the time to review us. The fact that you say your wife has improved speaks volumes, we always strive for a happy and homely atmosphere, and we are so glad you feel welcome.
The team have been amazing in their care of my mum. I really appreciate how much effort and fun they bring into every day for her. There is a continual stream of appropriate entertainment and the ability to sit quietly when she chooses. I think the balance is excellent.
Thank you for taking the time to review us, it's key that we get the balance right for each individual.
Having made the difficult decision to place my dear husband into a care home in August 2022, I was made to feel very relaxed about it. The kindness of all the staff at Pilgrims was second to none, unfortunately in September 2022 he passed away in the home. Everyone was so lovely at this time and although hubby was only there for a short period of time he was cared for very very well. I have so much admiration for all the staff they go above and beyond in care homes, they really are special people.
Thank you for taking the time to review us, we appreciate that times can be very difficult and we like to be there for the families as well as our residents. I will ensure I feedback your comments to the team.
Mum has been in the care of the staff at Pilgrim's View since July 2022 after leaving her home of 63 years. Our family were obviously fearful of the big change for her but as soon as we visited Pilgrim's View our fears were allayed. The compassionate attention of the staff towards Mum and the amount of, and effort put into the activities gave us all great comfort and 6 months down the line Mum is happier than we could ever have hoped for. Cannot recommend this brilliant home highly enough, especially the wonderful people who look after Mum so well in every respect.
It's always a pleasure visiting my dad at Pilgrims View. The staff are always very friendly and keen to do whatever is required to meet Dad's needs. He often comments on how lovely the staff are and has never said anything negative. Although Dad is difficult to feed nowadays, I have seen staff encouraging him to eat and are always upbeat. Well done, Pilgrims View.
Thank you for your kind review, I will be sure to pass your comments to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 December 2017Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pilgrims View.
There are no upcoming events for Pilgrims View.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Pilgrims View.
Accreditations
There are no accreditations posted yet for Pilgrims View.
Meet the Team (1)

Registered Home Manager
Frequently Asked Questions about Pilgrims View
What types of Care is Pilgrims View registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pilgrims View have?
There are 36 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Pilgrims View?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Pilgrims View to the centre of Snodland?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pilgrims View to verify any information. View our terms and conditions. Pilgrims View has an Enhanced Service -more info.