Pilgrims View

Roberts Road, Snodland ME6 5HL
Review Us
9.6 64 Reviews
  • Pilgrims View, Snodland
Pilgrims View care home, located in the small village of Snodland near West Malling, is a care facility providing residential care for older people living with dementia.

Pilgrims View provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour person-centred dementia care.

The care home has 40 bedrooms available to Kent and Medway residents. The rooms are light and airy and decorated individually to provide comfort and independence, with colour schemes chosen by residents.

At the heart of Pilgrims View is its philosophy of care, The Eden Alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.
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Care Provided by Pilgrims View

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1287
  • Self-Funded Residential Dementia Care: from £1287
  • RESPITE Self-Funded Residential Care: from £1416
  • RESPITE Self-Funded Residential Dementia Care: from £1416

The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.

These prices are only a guideline, please contact Pilgrims View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joanna Hartnup (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (2)

Pilgrims View Reviews (64)

9.6

Pilgrims View has a Review Score of 9.6 (9.574) out of 10, based on 11 reviews in the last 2 years.
Over all time Pilgrims View has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pilgrims View
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Total of 64, showing 21-40
Review from Ken H (Son of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Of all the care homes in all the world we're glad we picked yours (to be read in a Humphrey Bogart voice)!
The only thing I can fault is that the outside of the building could do with a lick of paint. However, the following ratings speak for themselves.
Reply from Clai, Administrator at Pilgrims View

Thank you for your feedback, the painting of the building is on the list for this year. We are glad you picked us.

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Review from Kay E (Wife of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Another full year of care and friendship from all the staff at Pilgrim's View and so grateful for the excellent service they provide. OK, it may not be 5-star accommodation with a fancy gym, cinema with popcorn machine etc but it has in abundance what we all need - the love, care and feeling of belonging
from an amazing staff who not only provide clean and tidy rooms, the professional care of medications, regular health updates, and a wide choice of nutritious home-cooked food throughout the day (and sometimes the night too!) but perhaps more importantly, respect for the dignity and choices of the individual and non-stop kindness. My husband may not have his own family around him 24/7 anymore but he is safe and content with his Pilgrims View family who never fail to smile and work tirelessly on making the day as much fun as it can be in difficult times. I am so glad we found Pilgrim's View - the staff are a credit to the company and we wouldn't want to be anywhere else.
Reply from Claire Saxby, Home Manager at Pilgrims View

Thank you so much for your feedback and kind words, it is not just the residents that are part of our family, but also their family is our extended family too.

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Review from Denise W (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum must be one of the longest guests staying at Pilgrims View Care Home and I have to say, because of them, I feel comforted. I know she gets treated nicely, by people who care and know her likes and dislikes, who make time to come and sing with her and make her jam sandwiches when she wants. It's
so easy to forget what we owe the staff for their dedication and love, every day and that's why I say a big thank you, Pilgrims View, for making Mum's days comfortable and making me sleep easy!
Reply from Claire Saxby, Home Manager at Pilgrims View

Thank you so much for taking the time to review us, we are strong believers here that care is not a job, its a vocation and that shines through within the team and everything they do.

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Review from Martin B (Son of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident since November 2019. She was made welcome from the first day. The staff are always happy and smiling. They get the residents involved in tasks - they have trips out, which is a good thing, so they see different surroundings. My mum is a lot happier now she is being looked
after properly and has a routine.
Reply from Claire Saxby, Home Manager at Pilgrims View

Thank you for taking the time to review us, we are privileged to have an amazing team who genuinely care.

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Review from Lynn F (Daughter of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Pilgrims View since September 2020. Mum has found it difficult at times as she has forgotten that dad has died and will look for him and get angry she's there. The staff have been great with mum and us as a family.
I would recommend Pilgrim’s View
Reply from Claire Saxby, Home Manager at Pilgrims View

Thank you for taking the time to review us, we appreciate how difficult things can be and take great pride in delivering person centred care.

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Review from Teresa T (Niece of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thrilled with the service he's always looked healthy. They are a pleasure to talk to. Always accommodating food is always fresh and well cooked. I am always kept up to date with news on my uncle. Good job guys can't thank you enough.
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Review from Marion T (Daughter of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Pilgrims View for over 3 years she will be 98 this year, although she is physically and mentally frailer due to vascular dementia she has told us she is very happy and content. She is well cared for and safe. The staff are excellent, they are caring and professional and keep
us informed of Mum’s condition. On returning to Pilgrims from a hospital trip she was very relieved when the staff greeted us on return.
The food is excellent and there’s always plenty of snacks and fluids encouraged and available throughout the day and night (staff have told us she sits up at night watching tv).
The home is clean and all the staff work well together, (carers, activities coordination, domestics, kitchen and office)
There’s plenty of activities trips out, local children from the pre-school, entertainers and other activities always happening (Some not during covid) but the staff still found things to do to entertain the residents.
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Review from Steve C (Son of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can not faut the level of care afforded to Dad from all of the staff and management at Pilgrims View. They are always attentive to his needs and always have smiles on their faces with a kind word for everyone.
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Review from T L (Son of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Unfortunately, there has been a major change in staff and management and the care for my family member has rapidly deteriorated. Standard of cleaning has dropped, not enough suitably trained staff. Awful smell throughout.
The great staff at this establishment have all but nearly gone, staff needs
to concentrate on their contractable obligations and not on their personal leisure activities.
Management is rude and obnoxious and their complaints procedure nonexistent.
The establishment needs a CQC report urgently.
Looking to withdraw family member urgently, which itself will cause a lot of emotional stress for everyone involved.
Reply from Sarah-Jane Clapson, Director of Care Operations at Pilgrims View

We are sorry to hear you are unhappy with Pilgrims View. Our home has an excellent reputation, as evidenced by the previous reviews on this site, and we do everything we can to ensure we deliver the best care and service to all our residents. We take all complaints very seriously and were disappointed that your meeting with our senior managers was not able to resolve matters.

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Review from Trevor L (Husband of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife loves all the staff. She is so safe and happy, gets involved and enjoys days out and being out in the gardens. She loves the hot drinks and snacks and dinners and all the food. So pleased I placed her in the care of this lovely home because she is so happy and so am I.
Reply from Claire saxby, Home Manager at Pilgrims View

Thank you so much for your kind words and for taking the time to review us, I will be sure to pass on your comments to the team.

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Review from Tina L (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum has been at Pilgrims View she has settled very quickly. This is because of the high quality care she receives. The carers are lovely, polite, caring and always willing to help. The entertainment staff are amazing. My mum has been to the park, seaside, held a lizard and petted a pony in
the past few months. Her Alzheimer’s is progressing but she tells me that it is a good place, and that you couldn’t get better carers. As a family, it is a huge comfort that she is in such a good home.
Reply from Claire, Administrator at Pilgrims View

Thank you so much for your feedback, we really do take pride in our work, it is especially lovely to take people out ensuring they are living their best life, I will be sure to pass your comments to the team.

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Review from J W (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Pilgrims View for just over 6 months now. The staff have been great with Mum. Mum has dementia so mood can be up or down. Always seems to be recognised and the staff try to help solve if there is a problem. Be it mentally or physically. Mum always seems happy with the staff whenever
l visit. So Mum happy, l'm happy.
Reply from Claire Saxby, Home manager at Pilgrims View

thank you for your kind words, I know the staff here at Pilgrims View are very Passionate and take pride in their work, I will pass on your feedback to the team.

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Review from Jacqueline T (Daughter of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ever since my mum has been in care, the home has had to follow Covid guidelines. These have been adhered to in a professional manner. All the staff I have had been in contact with are polite and friendly and are willing to answer my questions. There seem to be plenty of activities to keep Mum occupied,
and at most, she seems happy.
Reply from Jenny Rafemoyo, Home Manager at Pilgrims View

Thank you so much for your lovely review. We will pass your review onto the team whom I'm sure will be very pleased.

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Review from L B (Daughter of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank or recommend this care home enough for the activities, facilities, and the highest quality of care, support and love every member of staff provides to each and every resident, especially my mum.
Reply from Jenny Rafemoyo, Home Manager at Pilgrims View

Thank you so much for your lovely kind words, Lea. I will be sure to pass your comments on to the team.

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Review from Karen T (Niece of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident since 2018, and I couldn't have found a better home for her to be in.
Recently, she had a fall, and the care given to her was excellent as always. The staff are always professional, friendly and happy; nothing seems to be too much trouble for them.
They are always ready
to answer any concerns I have and inform me if they have any concerns about my aunt; the home is always clean and welcoming.
My aunt is very happy and content, this is due to the care and support she receives from the amazing Team. Thank you.
Reply from Jenny Rafemoyo, Home Manager at Pilgrims View

Thank you so much for your kind words. I will be sure to pass your comments on to the team, who I'm sure will be very grateful also.

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Review from Alan R (Husband of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I did not know that my daughter was going to write a review also. It goes to show that as a family how much we think of Pilgrims View.


My wife has Alzheimer's, is bedridden and has been in residence since December 2020. When the time came to choose somewhere for her to stay, I took my time to select

where I felt she would be well looked after. Pilgrims View stood out as a well organised caring home. I am glad I made the right decision.


Nothing is too much trouble for them and I feel a great relief that she is in safe hands.

Reply from Jenny Rafemoyo, Administrator at Pilgrims View

Thank you very much for your lovely review. Your comments will be passed onto the team.

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Review from Angela T (Daughter of Resident) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pilgrims View - Snodland, have been wonderful with my mother, I really enjoy their Facebook page and find it amazing the number of things that are done for and with the residents. As a family, we couldn't ask or wish for a better place for her to live.


Wonderful amazing kind and caring staff. Thank

you all.
Reply from Jenny Rafemoyo, Administrator at Pilgrims View

Thank you, Angela, for your kind words. We certainly enjoy having your mum as part of our community. I will be sure to pass on your lovely comments to our team.

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Review from Karen S (Daughter of Resident) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with the care home since the first lockdown. She has Alzheimer's and is bedridden. The home has been amazing with her care and keeping me up to date with her medical care. In the lockdown, I was able to have wonderful FaceTimes with my mum with the help of the carers. They are a wonderful
and caring group of staff who have not just been there for my mum but for me as well. The home is a home from home, for all the residents and I just hope there are places like Pilgrims View when my time comes. I can never thank them enough for what they do and are still doing for my mum.
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Review from Jill M (Daughter of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are pleased overall with mum's care and her facilities. Mum has settled down quickly and during her lucid moments, she is happy to be there and understands why. The facilities and staff have been amazing during the Covid-19 pandemic.
Reply from Jennifer Rafemoyo, Home Manager at Pilgrims View

Thank you for your review and kind words. Your message has been passed onto the care team who are very grateful.

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Review from Alan H (Son of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has had a new lease of life since moving to Pilgrims View. When I view the home videos my mum is often singing and occasionally dancing! She also seems to enjoy the craft projects and the outside visits from the infants at the school opposite. The staff have always been very caring and cheerful
towards Mum. I have always been kept informed of my mum's health issues. I have peace of mind that my mum is getting the best possible care for her dementia. My comments have been made on basic observations, as my mother has moved to the home since the Covid-19 restrictions came into being and I am yet to visit Mum inside the building.
Reply from Jennifer Rafemoyo, Home Manager at Pilgrims View

We sure do love a sing and a dance at Pilgrims View. We are so pleased that your Mum has fitted right in. Thank you for your kind words, your comment has been passed on to the Pilgrims View team.

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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Pilgrims View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.574 for Pilgrims View is calculated as follows: ( (81 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 129 Ratings = 4.574
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pilgrims View is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Joanne Hartnup

Job Title: Registered Home Manager Joined: 2025

Registered Home Manager

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