Pilgrims View

My husband is always clean and cared for.

The only thing I can fault is that the outside of the building could do with a lick of paint. However, the following ratings speak for themselves.

Another full year of care and friendship from all the staff at Pilgrim's View and so grateful for the excellent service they provide. OK, it may not be 5-star accommodation with a fancy gym, cinema with popcorn machine etc but it has in abundance what we all need - the love, care and feeling of belonging from an amazing staff who not only provide clean and tidy rooms, the professional care of medications, regular health updates, and a wide choice of nutritious home-cooked food throughout the day (and sometimes the night too!) but perhaps more importantly, respect for the dignity and choices of the individual and non-stop kindness. My husband may not have his own family around him 24/7 anymore but he is safe and content with his Pilgrims View family who never fail to smile and work tirelessly on making the day as much fun as it can be in difficult times. I am so glad we found Pilgrim's View - the staff are a credit to the company and we wouldn't want to be anywhere else.

My mum must be one of the longest guests staying at Pilgrims View Care Home and I have to say, because of them, I feel comforted. I know she gets treated nicely, by people who care and know her likes and dislikes, who make time to come and sing with her and make her jam sandwiches when she wants. It's so easy to forget what we owe the staff for their dedication and love, every day and that's why I say a big thank you, Pilgrims View, for making Mum's days comfortable and making me sleep easy!

My mum has been a resident since November 2019. She was made welcome from the first day. The staff are always happy and smiling. They get the residents involved in tasks - they have trips out, which is a good thing, so they see different surroundings. My mum is a lot happier now she is being looked after properly and has a routine.

I would recommend Pilgrim’s View

We can not faut the level of care afforded to Dad from all of the staff and management at Pilgrims View. They are always attentive to his needs and always have smiles on their faces with a kind word for everyone.

There’s plenty of activities trips out, local children from the pre-school, entertainers and other activities always happening (Some not during covid) but the staff still found things to do to entertain the residents.

Thrilled with the service he's always looked healthy. They are a pleasure to talk to. Always accommodating food is always fresh and well cooked. I am always kept up to date with news on my uncle. Good job guys can't thank you enough.

Looking to withdraw family member urgently, which itself will cause a lot of emotional stress for everyone involved.

My wife loves all the staff. She is so safe and happy, gets involved and enjoys days out and being out in the gardens. She loves the hot drinks and snacks and dinners and all the food. So pleased I placed her in the care of this lovely home because she is so happy and so am I.

Since my mum has been at Pilgrims View she has settled very quickly. This is because of the high quality care she receives. The carers are lovely, polite, caring and always willing to help. The entertainment staff are amazing. My mum has been to the park, seaside, held a lizard and petted a pony in the past few months. Her Alzheimer’s is progressing but she tells me that it is a good place, and that you couldn’t get better carers. As a family, it is a huge comfort that she is in such a good home.

Mum has been in Pilgrims View for just over 6 months now. The staff have been great with Mum. Mum has dementia so mood can be up or down. Always seems to be recognised and the staff try to help solve if there is a problem. Be it mentally or physically. Mum always seems happy with the staff whenever l visit. So Mum happy, l'm happy.

Ever since my mum has been in care, the home has had to follow Covid guidelines. These have been adhered to in a professional manner. All the staff I have had been in contact with are polite and friendly and are willing to answer my questions. There seem to be plenty of activities to keep Mum occupied, and at most, she seems happy.

I cannot thank or recommend this care home enough for the activities, facilities, and the highest quality of care, support and love every member of staff provides to each and every resident, especially my mum.

My aunt is very happy and content, this is due to the care and support she receives from the amazing Team. Thank you.

I did not know that my daughter was going to write a review also. It goes to show that as a family how much we think of Pilgrims View.

My wife has Alzheimer's, is bedridden and has been in residence since December 2020. When the time came to choose somewhere for her to stay, I took my time to select where I felt she would be well looked after. Pilgrims View stood out as a well organised caring home. I am glad I made the right decision.

Nothing is too much trouble for them and I feel a great relief that she is in safe hands.

Pilgrims View - Snodland, have been wonderful with my mother, I really enjoy their Facebook page and find it amazing the number of things that are done for and with the residents. As a family, we couldn't ask or wish for a better place for her to live.

Wonderful amazing kind and caring staff. Thank you all.

My mother has been with the care home since the first lockdown. She has Alzheimer's and is bedridden. The home has been amazing with her care and keeping me up to date with her medical care. In the lockdown, I was able to have wonderful FaceTimes with my mum with the help of the carers. They are a wonderful and caring group of staff who have not just been there for my mum but for me as well. The home is a home from home, for all the residents and I just hope there are places like Pilgrims View when my time comes. I can never thank them enough for what they do and are still doing for my mum.

We are pleased overall with mum's care and her facilities. Mum has settled down quickly and during her lucid moments, she is happy to be there and understands why. The facilities and staff have been amazing during the Covid-19 pandemic.