Pilgrims View

My mum has had a new lease of life since moving to Pilgrims View. When I view the home videos my mum is often singing and occasionally dancing! She also seems to enjoy the craft projects and the outside visits from the infants at the school opposite. The staff have always been very caring and cheerful towards Mum. I have always been kept informed of my mum's health issues. I have peace of mind that my mum is getting the best possible care for her dementia. My comments have been made on basic observations, as my mother has moved to the home since the Covid-19 restrictions came into being and I am yet to visit Mum inside the building.

Sadly I have had to place my one hundred year old mother in the care of Pilgrims View after having her live with us for twenty years. This was such a difficult decision. I have been so pleased with the care she has received. The staff are amazing and they cannot do enough for my Mum. They let me know straight away when there are concerns or changes in her care. They are compassionate, caring and do their very best for the residents. I feel very confident that my Mum is in the best place to meet her needs.

Pilgrims View is a lovely, happy place which provides a home from home experience to its residents. Covid-19 has been an extremely difficult time for everyone but I knew that mum was being very looked after by a lovely abd caring team who have worked extremely hard to ensure there was as much contact as possible with loved ones and their families. The home has an excellent Activities coordinator and there is always something going on to keep the residents entertained. There is no shortage of tasty things to eat and the meals provided are tasty and full of goodness catering for all tastes. My mum is happy, content and all her needs are met. I am glad I made the right choice and chose Pilgrims View.

It was extremely daunting when I had to make the decision that my brother needed twenty four seven care with his dementia. Having made the decision to look around Pilgrims View I was greeted by staff with a genuine and caring concern. My brother was involved in every aspect of the visit. It was no trouble how small or large my concerns, the staff were more than willing to help ease my mind. My brother has been a resident now for nearly three years. Best decision I made. The care he receives is excellent, he is happy and is able to join in activities as and when he wishes and is always encouraged to do so. Myself and family are always welcomed with a smile. All medical aspects are cared for and I am kept informed continually. Pilgrims View is like home from home, with a very safe and pleasant atmosphere where residents and family are welcomed.

Since my dad was taken into care, the staff at Pilgrim's View have made it clear from their actions, professionalism and communication with me, that this was the best move I could have hoped for. They genuinely care for each and every resident and interact with them on a personal level, rather than just treating this as a job. It's safe to say that during the previous Covid-19 lockdowns this has not been an easy time for any care home. My dad caught Covid-19 a few months back and I wasn't able to visit him. I called every day and was given a detailed update of his condition and was left knowing each time that he was in the best hands. Thankfully he got through it and that is testimony to how well looked after he is. I also love to see the Facebook updates with videos' and pictures showing me how well dad is doing. I've had a lot of experience with care homes through my previous employment and I must say, I am so happy that dad has found a place like this to call home.

On entry to the home, my wife was immediately made to feel part of the community with all her needs catered for. She rapidly formed a trusting relationship with many of the staff and quickly integrated with other residents. The home has a very happy feel about it and I cannot praise highly enough the attention, compassion and understanding that both my wife and I received from all grades of staff. They are an exceptional team of carers and their task has not been made any easier by the Covid restrictions but they have risen to the challenge and kept all residents safe.

When we viewed Pilgrims View for my Nan, we felt this would be the best place for her, warm, friendly and caring. My nan has been resident here for almost two years now and she is very well looked after and whenever I ring especially during the Covid 19 situation to find out how she is I am always updated and kept informed.

The staff have been extremely good. They fully understand dementia and have been doing all they can to keep things as normal as possible during the Covid-19 lockdown. I am sure my mother feels at home, happy and safe. It was good to know all that was going on when it was not possible for me to be there. The efforts of the staff are very appreciated. I now have a time when I can visit my mother, although this will not be like a normal visit it will be good to see her.

I have visited regularly on different days and at different times and have spent a lot of time observing the management, carers, entertainment and running of the home and how the residents are treated and feel that now is the right time to share my views. I can honestly say that I am very impressed with everything and know that my aunt (and the other residents) could not be better cared for anywhere else. I would be the first to complain if I was unhappy with anything but cannot fault anything.

Quite happy with the way my husband was looked after he always retained his dignity with your help. I was always greeted warmly by the staff and helped in any way they could and for that I thank you.

As my mum can't say thank you - perhaps you can do that for us.

But as a family, we seriously cannot fault the care of our father in the home.

I am very happy with the care and support my mother receives from the staff. They are all very kind. Whilst I appreciate written records need to be done, I wonder if sometimes these could be scaled back, so more time could actually be spent interacting with residents.

On the very 1st day visiting Pilgrim's View, we were met by friendly and very caring staff. My Mother entered Pilgrim's View in September 2015. The care my Mum received was very personal to her. We were encouraged to visit whenever we liked. The staff, from domestic to management, attend to Mum's needs with kindness and compassion. As Mum's illness progressed we visited daily and played a big role in her care, this was very much encouraged. The decision to place our Mum into residential care was not an easy one but the wonderful staff made the transition into care easier for Mum and the family. I have recommended Pilgrim's View on many occasions. We found Pilgrim's View to be more like a big family and my Mum became part of that and for the care, they gave her we will be forever grateful.

My Mother has been at Pilgrims View for 3 years as her Alzheimers has progressively made her less able to do things. I chose Pilgrims View originally as it was the best home I visited based on multiple, random visits. I don't regret the choice and feel the staff try their best with my Mum's condition. Her dementia is my main concern but Pilgrims View staff are one thing I generally don't have concerns with.

Initially, the staff were very welcoming and eager to show me and my siblings around the home, this was done in depth. Choice and variety of food was good, assistance given to residents when needed to eat. Staff were always polite and cheery, assisting wherever need to make sure residents were comfortable and happy, nothing too much trouble. Residents offered regular drinks, snacks etc. The rooms were well furnished, although some were rather dark, and residents belongings were always kept tidy and clothes regularly washed and ironed. Act6ivities were available and anyone could join in if wanted to. Altogether a well run and happy home.

All staff are very patient and caring. Time is taken to get to know what pleases/displeases each individual resident. Residents are allowed to make their own choices and are assisted if they have difficulties. After visiting I come away happy in the knowledge that my husband is being well cared for.

Finally, they do not prescribe antipsychotic medication to their patients, so rest assured they live their life out naturally.

My husband was very reluctant to stay in any care home so that I could have a holiday. My first impressions of Pilgrims View was that there was a very calming, caring and warm feel to the home and the residents were continually checked and chattered to. The department manager was very helpful and discussed all aspects of caring for my husband.

The safety and security of residents were excellent which is very important for a person with mixed dementia.

I wouldn't hesitate asking you to look after my husband again.

My dad was very well looked after, he used to love to chat with the staff and was very happy there. He enjoyed the excellent food that was provided. It was a pleasure to visit him there. The staff were always friendly and helpful.