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Pilgrims View provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour...
Pilgrims View care home, located in the small village of Snodland near West Malling, is a care facility providing residential care for older people living with dementia.
Pilgrims View provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour person-centred dementia care.
The care home has 40 bedrooms available to Kent and Medway residents. The rooms are light and airy and decorated individually to provide comfort and independence, with colour schemes chosen by residents.
At the heart of Pilgrims View is its philosophy of care, The Eden Alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.
Care Provided by Pilgrims View
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
The price(s) shown are provided by the care home. Contact Pilgrims View for full pricing details and T&Cs.
Contact Pilgrims View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avante Care & Support
- Voluntary / Not for Profit Owned
Person in charge
- Joanna Hartnup (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2004
- Number of floors: 1
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
Pilgrims View Reviews (65)
Pilgrims View has a Review Score of 8.5 (8.482) out of 10, based on 3 reviews in the last 2 years.
Over all time Pilgrims View has 65 reviews.
My mother was looked after with the greatest care and consideration. She never had a bad word to say about the staff. I feel that they gave her another 21 months of worthwhile life.
My mother was looked after with the greatest care and consideration. She never had a bad word to say about the staff. I feel that they gave her another 21 months of worthwhile life.
I was more than pleased with my mother's care in this home. She had security, thought and care from lovely staff. Although my mother had dementia I got the impression from her that she was content and that was all I could ask for.
I was more than pleased with my mother's care in this home. She had security, thought and care from lovely staff. Although my mother had dementia I got the impression from her that she was content and that was all I could ask for.
He was always clean and well fed.
The home has lovely gardens, the doors to which were always open when staff available.
When he died there the staff never left him alone.
He was 95 when he died of dementia.
He was always clean and well fed.
The home has lovely gardens, the doors to which were always open when staff available.
When he died there the staff never left him alone.
He was 95 when he died of dementia.
My mother resided at Pilgrims View from 30th June 2016 until her death on 10th April 2017. She was very comfortable there, loved the cats and the garden. The staff were very good in encouraging Mum to eat and drink (a very difficult task) and made sure she always looked clean and well dressed....
My mother resided at Pilgrims View from 30th June 2016 until her death on 10th April 2017. She was very comfortable there, loved the cats and the garden. The staff were very good in encouraging Mum to eat and drink (a very difficult task) and made sure she always looked clean and well dressed. As time passed, Mum reacted far more positively with the staff than her family, an indication of the good care. The home was good at informing the family if Mum fell or was unwell, and very supportive when Mum was admitted to hospital. In summary, very good care for Mum, and very welcoming and supportive of family.
My Mother is treated very well by the Staff and Management and makes her feel at home and all her needs are taken care of and she feels at home. It's important to me and my family that my Mother feels at home!
My Mother is treated very well by the Staff and Management and makes her feel at home and all her needs are taken care of and she feels at home. It's important to me and my family that my Mother feels at home!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 July 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)

Registered Home Manager
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pilgrims View to verify any information. View our terms and conditions. Pilgrims View has an Enhanced Service -what an Enhanced Service includes.