Puddingstone Grange

82 Plumstead Common Road, Plumstead, London SE18 3RD
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9.5 85 Reviews
  • Puddingstone Grange, London
Puddingstone Grange care home is registered to offer residential care for male and female service users, who are elderly and frail, have a dementia related condition and nursing care needs.

A mental health unit was been opened within the home in August 2015 to provide care and support for those living with mental health conditions.

A community district nurse service is available for the residential units.

Community psychiatric support is provided when necessary, through a resident's general practitioner services.

The mental health unit receives support from Oxleas Health Service, 24 hours a day in addition to regular reviews of those residents from the community psychiatric team.

At the heart of Avante Care and Support's work is a philosophy of care where staff encourage social interaction, engagement and the eradication of loneliness and boredom.

Puddingstone Grange ensures its care and support helps to develop interests and hobbies within the care home and provide many opportunities to meet and make new friends.

The design promotes the use of the external space and this will be achieved by having safe, level access to the garden area at the rear, which has a meandering pathway, raised planters, seating areas and water feature.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1532
  • Self-Funded Residential Dementia Care: from £1532
  • Self-Funded Nursing Care: from £2100
  • Self-Funded Nursing Dementia Care: from £2100
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Residential Dementia Care: from £1685
  • RESPITE Self-Funded Nursing Care: from £2284
  • RESPITE Self-Funded Nursing Dementia Care: from £2284

The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.

These prices are only a guideline, please contact Puddingstone Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Mojibola Olusesan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • The home welcomes visitors including children and house trained dogs.
    The home do kindly request that unless visitors are assisting with meals that visiting during mealtimes is avoided.
    This is for the privacy of residents and so that staff can encourage and monitor residents with their meals.
    A list of mealtimes on reception and staff can also inform visitors of this.

Parking

  • Car parking is available at the home without restrictions, the home kindly requests that visitors using the car park only park in designated bays to avoid restricted access of emergency vehicles.

Puddingstone Grange Reviews (85)

9.5

Puddingstone Grange has a Review Score of 9.5 (9.516) out of 10, based on 16 reviews in the last 2 years.
Over all time Puddingstone Grange has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Puddingstone Grange
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Total of 85, showing 1-20
Review from Deborah B (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother became a resident in June 2024 the staff have really got to know her and thanks to them she seems very happy, settled and well looked after. The calm, professional way the staff look after everyone is very reassuring and are always available to answer any questions and willing with anything
to help.
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Review from Julia K (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited for mums 103rd birthday and were hugely touched and appreciative of the effort the team had gone to make her day special. Balloon decorations, banners and special photos displayed. Mum was animated and happier than we have seen her in some while. The care shown by the team is evident. Thank
you.
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Review from Tony L (Son of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is wonderful, it is well managed and blessed with a great team of caring professionals. My Mother loves it here, as a family we are assured that she is safe and well cared for. Mum has been here for three years and it is her home.
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Review from D R (Brother of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would highly recommend this home - very caring staff.
Not sure if it's value for money as it's authority-funded.
The room is slightly shabby and needs a repaint and shouldn't be used as a storage facility i.e. someone else's wheelchair, walking frame and pads etc.
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Review from Lynne P (Daughter-in-law of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law has been at this home for a while now. The care is amazing and he has come on so good and very pleased that he is a happy man.
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Review from Russell P (Son of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is looking after my father very well, it's safe and secure and my father is very happy!
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Review from J Q (Daughter of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited on Christmas morning. Mother was fast asleep and refusing to wake despite our presence. The staff on duty were very kind and caring trying to coax her awake and prepare her for our visit. Such care and attention was good to see and allowed us time to spend festive time with Mother.
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Review from Ellie H (Daughter of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Puddingstone Grange never cease to amaze me - they well and truly go above and beyond, going to so much effort to ensure that all their residents are well looked after at all times. Take today for example. It was Mum's 80th birthday. The staff had put up balloons and banners, given her
birthday cards and presents, and arranged a party for her with lots of party food and cakes. They always make a huge effort to celebrate resident's birthdays, and today was no exception. We are so lucky to have found this gem of a care home for Mum - it's so hard when you have to make the decision to move a loved one into care, but knowing they are treated like family by all the staff makes it so much easier.
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Review from Brenda H (Sister of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really nice Care Home. Staff are really helpful and friendly. Most of all, extremely kind and considerate to my sister and her fellow residents. Have shared several meals with them and they are very tasty. Really kind, helpful and approachable manager, as are the rest of the staff.
Would strongly recommend.
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Review from M K (Niece of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is such a wonderful care home, the staff always go above and beyond and really genuinely care about the residents.
My Aunt has been very happy here, there are always activities to do and special events going on.
I can't thank them enough!
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Review from Kay J (Sister of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My brother resided in this home for only 3 weeks. Within that time, he got a pressure sore. When he was admitted into the hospital, the pressure sore was un-gradable. He remained in hospital for 4 months on intravenous antibiotics. He still has the pressure, which is stage 4, still very serious. His
care needs increased and is now in a lovely nursing home.
There was an investigation, but apparently, it was down to the district nurses. I believe the care home was responsible as they were the prime carers. Surely, when they did my brother's personal care, then they would have noticed how bad the pressure sore actually was. That is if he received personal care as he often looked unkempt as did a few of the residents.
If you are looking for a care home for your loved one, please avoid this home. There is no care here, only negligence. I wished I had taken more notice of previous reviews and avoided putting my poor brother here.
Reply from Donna Bailey, Regional Support Manager at Puddingstone Grange

We appreciate your feedback. However, we must respectfully disagree with certain comments regarding the level of care provided to the resident and the events in question. Puddingstone Grange noted a pre-existing pressure sore when the resident was admitted to the home. A referral and photograph were sent without delay to the District Nurse Team who then attended daily to dress the wound from the 28/11/23 to 15/12/23. We note that no previous complaints had been raised by relatives in relation to our resident whilst he was in our care. Puddingstone Grange currently has a rating of 9.8/10. There have been 5 reviews on Carehome.co.uk to date in 2024, all of which have been rated 5 *. We pride ourselves in delivering consistently high standards and are disappointed that the facts have been misrepresented in the above review.

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Review from J J (Daughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a home that cares for residents with dementia. It has a dementia nursing unit. My mother has been a resident for 3 years. My experience is totally positive. The home has a very good management team who respond positively and actively to any issues or suggestions. Staff are keen to engage with
relatives, I am always included and kept informed by phone of any changes with Mum or her care. Despite her late stage dementia Mum is content here. Her needs are well met with kindness and good humour. I am so pleased I chose Puddingstone Grange for Mum. Thank you to all the staff. You are doing a great job. Keep it up.
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Review from J P (Friend of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was always treated with kindness and dignity. Staff encouraged and assisted her to eat and drink right to the end. She was always clean and comfortable in her bed and her wellbeing and safety were important to everyone. I would recommend Puddingstone Grange to anyone looking for care for a
relative.
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Review from D T (Nephew of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my mother the resident's sister always commented when we visited Puddingstone Grange how nice and attentive the staff were and how clean the care home is all the time. My auntie who has now sadly passed away was at this care home for 19 months and was cared for very well. I would recommend
this care home 100%.
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Review from E H (Brother-in-law of Resident) published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm welcome from staff. My relative was looked after very well.
Much better than previous home she was in. Home was clean and tidy.
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Review from Angela P (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was welcomed to the nursing unit in a very efficient manner, with care for her wellbeing and acquainting themselves with her needs.
A very good or rather excellent start to the residency.
Haven't had the opportunity to assess everything as yet.
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Review from Jill D (Daughter-in-law of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law spent the last year of her life in this wonderful home. The staff were lovely, the accommodation was spotless, and we couldn’t have asked for a better place for her to spend her final year. They took all the worry off our shoulders and we knew she was safe. She laughed, she was happy,
and she was safe.
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Review from Jan B (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I requested a meeting to discuss issues with my mum, as always I was met with kindness and professional and was completely reassured.
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Review from Mary D (Sister of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a regular visitor weekly for the past 5/6 years Christmas at Puddingstone Grange is fantastic. The staff go out of their way to make this time of year a wonderful celebration for everyone. The staff work so hard and include many of the residents to help out. Beautiful and inclusive. Long dining tables
with crackers etc. Christmas trees and decorations everywhere. Also, the local church singers come each year. The weeks of Christmas are superb at Puddingstone Grange.
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Review from Angela B (Daughter of Resident) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Puddingstone in April, and we were thrilled to be able to get in her there. Mum was in a fragile state mentally, and the manager went above and beyond to get Mum in there at short notice. We were beyond grateful to her.
From the moment Mum arrived, her mental health improved immediately,
she is settled, happy and most importantly happy. Every single member of staff we have met are kind, energetic and caring.
We really couldn’t ask for anymore, and Mum had said she never feels lonely and it’s like home from home! The best comment you could ask for!
The home is clean and relatives are made to feel welcome and kept in the picture with everything regarding their loved ones.
I am happy leaving Mum after a visit knowing she is safe, happy and being cared for!
Thanks again to the manager and her staff for doing a great job.
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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Puddingstone Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.516 for Puddingstone Grange is calculated as follows: ( (128 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 184 Ratings = 4.516
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Puddingstone Grange is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Mojibola Olusesan

Job Title: Registered Home Manager Joined: 2020

Moji has over 20 years experience working in care, she joined Avante as a Registered Home Manager in September 2020, having previously held roles as an Area Co-ordinator and Regional Support Manager. Moji has a BSc in Sociology and MSc in Criminology and Criminal Psychology


Moji's proudest achievement since joining Avante has been supporting residents, their family members and staff through the recent pandemic and the associated challenges, keeping the home safe and maintaining staffing levels. Moji feels it is particularly important to support the relatives and friends of residents in order to enhance the wellbeing of all parties.

Frequently Asked Questions about Puddingstone Grange

What types of Care is Puddingstone Grange registered for?

Older Person Care, Dementia, Mental Health Condition & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Puddingstone Grange have?

There are 62 Single Rooms.

What are the Facilities & Services at Puddingstone Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Puddingstone Grange to the centre of London?

9.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Puddingstone Grange to verify any information. View our terms and conditions. Puddingstone Grange has an Enhanced Service - more info.