Puddingstone Grange

82 Plumstead Common Road, Plumstead, London SE18 3RD

Puddingstone Grange, London, London
Puddingstone Grange, London, London
Puddingstone Grange, London, London

Puddingstone Grange care home is registered to offer residential care for male and female service users, who are elderly and frail, have a dementia related condition and nursing care needs.

A mental health unit was been opened within the home in August 2015 to provide care and support for those living with mental health conditions.

A community district nurse service is available for the residential units.

Community psychiatric support is provided when necessary, through a resident's general practitioner services.

The mental health unit receives support from Oxleas Health Service, 24 hours a day in addition to regular reviews of those residents from the community psychiatric team.

At the heart of Avante Care and Support's work is a philosophy of care where staff encourage social interaction, engagement and the eradication of loneliness and boredom.

Puddingstone Grange ensures its care and support helps to develop interests and hobbies within the care home and provide many opportunities to meet and make new friends.

The design promotes the use of the external space and this will be achieved by having safe, level access to the garden area at the rear, which has a meandering pathway, raised planters, seating areas and water feature.

Group: Avante Care & Support

Person in charge: Allison Purkiss (Home Manager)

Local Authority / Social Services: London Borough of Greenwich Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Car parking is available at the home without restrictions, the home kindly requests that visitors using the car park only park in designated bays to avoid restricted access of emergency vehicles.

Latest Care Quality Commission* Report on Puddingstone Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Puddingstone Grange has a Review Score of 9.6 (9.618)

The Review Score of 9.6 (maximum of 10) for Puddingstone Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Puddingstone Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.731 for Puddingstone Grange is calculated as follows: ( (138 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 182 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.887 Points relating to the number of positive Reviews for Puddingstone Grange is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12.4 Target = 0.887

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Puddingstone Grange?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Puddingstone Grange

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • more

My mother has been resident at Puddingstone Grange for over 3 months and has settled in very well. She is happy in her new environment. This is due to the excellent care and attention given by the dedicated staff. It is truly wonderful to see how the staff at all levels have developed a relationship with mother. She trusts them and is relaxed. This care home is organised with attention to detail. All the staff seem to work as a team with everybody creating a warm and homely atmosphere. I have seen several incidents where residents have had physical difficulties and the carers have dealt with these situations gently and compassionately.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been a resident at Puddingstone Grange for over a year. The rooms are always spotless, warm and comfy. The staff from the manager to the cleaners are all very helpful and kind. I love the openness. The home set out for meals and the food is very good, presented with great care. I would be happy to end my days here, and I would recommend it highly.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The staff, especially the manager have been so kind and understanding with the process to get my mother into their excellent facility. During her first two weeks, all the staff have been very helpful and kind to my mother and are helping her integrate into the home community.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the home to be very clean and tidy. On arrival, I received a warm greeting at reception. The lounge and eating areas were clean and tidy and plenty of staff were available for residents needs. The staff were helpful and very pleasant. Tea and coffee was offered as required.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

I was so pleased and happy to see how well my mum was in her new home and surroundings. In particular how kind and caring the staff were with how they were making my mum feel relaxed and comfortable. I would really like to say that I could not wish my mum to be in another place other than Puddingstone Grange. Everyone I met all spoke very caringly about my mum and I cannot thank them enough for making her so very very happy and relaxed. My sincere thanks go to all the staff and management at Puddingstone Grange. Thank you.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Puddingstone Grange is a well run and well-managed facility catering for the elderly and infirm as well as those with dementia. The Manager and staff are wonderful and very caring and considerate to the residents. My one concern is that my sister pays the full fees, as she is self-funding, whereas residents funded by Social Services pay a fraction of the fees.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum at times can be extremely difficult. The carers cope with her in a very professional manner. I feel that Mum is safe, well cared for and looked after. I have great confidence in the way that her care is handled. I am always informed of any health issues. I personally have lots of admiration for all the staff as they have at times very challenging behaviours to contend with.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Accommodation is first class. I have only met a few of the staff on my visits so far, and they have all been most understanding and helpful.
My brother has only been here for 2 weeks - I therefore am not fully aware of some of the details needed to complete this review honestly.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Rooms: Excellent

I have always found the care of a very high standard, the staff very friendly and kind and accommodation clean and homely and a pleasure to come to. My friend is happy and well cared for.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Rooms: Good

The home is very bright, clean and modern. It is clean and the staff are very attentive to their duties. My mother is always clean and well dressed, her teeth and her hair are clean. The staff are mostly extremely kind and attentive. I wish there was more for the residents to do - but overall my mother is very happy and well cared for by mostly very kind people.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very helpful and the care is excellent.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Due to the closure of mum's previous home she transferred to here. At all times Avante were professional and caring in the process. For both mum and us they made the transition easy in every way no doubt a lot of work on their part. They made sure that some of the staff form the previous home transferred along with the small group of residents. Therefore they are very well aware of each of the groups needs. In mum's case she can be afraid, they are very understanding and cope with her extremely well on her off days. The home is very spacious, clean and the bedroom contains a wet room excellent!. The staff interacted with all the residents. Have just experienced mothers day and afternoon tea events.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Don't know what you pay your staff but it's not enough!
Having mum in care is disheartening and worrisome. The team ALWAYS know how mum's going, what has been happening for her.
I live about as far away as possible and only come to the UK once or twice a year.
It's very reassuring to know mum is in such good hands.
- Bottom of my heart - thank you.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the care and attention that is given to our uncle in all respects. The home is always warm, friendly and clean. The residents are well looked after, we leave the care home knowing that all is well concerning my uncle.

How likely would you be to recommend Puddingstone Grange? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

In my opinion, the staff at Puddingstone Grange are what makes this care home feel like a blessing.
Having had disheartening experiences of several different care homes previously over the last 6 years, (due to my elderly grandparents.).
I can honestly say, Puddingstone Grange is a league above the rest ... When visiting my grandad at Puddingstone, the home is always clean. The residents themselves always look clean and cared for. I love the fact that the staff seem to have an individual understanding of each residents personality, they don't just know their names, they know who the residents once were, and cater to their individual needs.
Sadly (or not) my grandad still believes his wife (soul mate) is still alive. And on occasions he will get very agitated because he can't find her, the staff - rather than trying to explain she's no longer here, they sit him next to a female resident who he then believes is his wife. My grandad then finds peace. ?? I love this.
My dad and I always feel welcomed by all staff. Through them we too are learning and getting to know the other residents to whom my grandad now resides with. I truly believe the staff especially in my grandads section are what gives it a family feel, and most importantly for us we always have peace of mind when leaving :)

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am delighted to give my thorough recommendation to the staff of Puddingstone Grange. I have been arranging a funeral of one of the residents and a remembrance service for a member of staff who died recently. The manager has been absolutely brilliant, giving me a wonderful warm welcome with kind hospitality. The home radiates human love and care, I really do feel that everyone matters and are considered with individual concerns and care. This care home has more of a feel of a home than an institution. I'm looking forward to monthly visits to the home for residents and staff. Thoroughly recommend with festive gratitude.

How likely would you be to recommend Puddingstone Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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