Puddingstone Grange

My mother has been resident at Puddingstone Grange for over 3 months and has settled in very well. She is happy in her new environment. This is due to the excellent care and attention given by the dedicated staff. It is truly wonderful to see how the staff at all levels have developed a relationship with mother. She trusts them and is relaxed. This care home is organised with attention to detail. All the staff seem to work as a team with everybody creating a warm and homely atmosphere. I have seen several incidents where residents have had physical difficulties and the carers have dealt with these situations gently and compassionately.

My aunt has been a resident at Puddingstone Grange for over a year. The rooms are always spotless, warm and comfy. The staff from the manager to the cleaners are all very helpful and kind. I love the openness. The home set out for meals and the food is very good, presented with great care. I would be happy to end my days here, and I would recommend it highly.

I found the home to be very clean and tidy. On arrival, I received a warm greeting at reception. The lounge and eating areas were clean and tidy and plenty of staff were available for residents needs. The staff were helpful and very pleasant. Tea and coffee was offered as required.

Puddingstone Grange is a well run and well-managed facility catering for the elderly and infirm as well as those with dementia. The Manager and staff are wonderful and very caring and considerate to the residents. My one concern is that my sister pays the full fees, as she is self-funding, whereas residents funded by Social Services pay a fraction of the fees.

I was so pleased and happy to see how well my mum was in her new home and surroundings. In particular how kind and caring the staff were with how they were making my mum feel relaxed and comfortable. I would really like to say that I could not wish my mum to be in another place other than Puddingstone Grange. Everyone I met all spoke very caringly about my mum and I cannot thank them enough for making her so very very happy and relaxed. My sincere thanks go to all the staff and management at Puddingstone Grange. Thank you.

My brother has only been here for 2 weeks - I therefore am not fully aware of some of the details needed to complete this review honestly.

I have always found the care of a very high standard, the staff very friendly and kind and accommodation clean and homely and a pleasure to come to. My friend is happy and well cared for.

Very helpful and the care is excellent.

Due to the closure of mum's previous home she transferred to here. At all times Avante were professional and caring in the process. For both mum and us they made the transition easy in every way no doubt a lot of work on their part. They made sure that some of the staff form the previous home transferred along with the small group of residents. Therefore they are very well aware of each of the groups needs. In mum's case she can be afraid, they are very understanding and cope with her extremely well on her off days. The home is very spacious, clean and the bedroom contains a wet room excellent!. The staff interacted with all the residents. Have just experienced mothers day and afternoon tea events.

- Bottom of my heart - thank you.

I am very pleased with the care and attention that is given to our uncle in all respects. The home is always warm, friendly and clean. The residents are well looked after, we leave the care home knowing that all is well concerning my uncle.

My dad and I always feel welcomed by all staff. Through them we too are learning and getting to know the other residents to whom my grandad now resides with. I truly believe the staff especially in my grandads section are what gives it a family feel, and most importantly for us we always have peace of mind when leaving :)

I am delighted to give my thorough recommendation to the staff of Puddingstone Grange. I have been arranging a funeral of one of the residents and a remembrance service for a member of staff who died recently. The manager has been absolutely brilliant, giving me a wonderful warm welcome with kind hospitality. The home radiates human love and care, I really do feel that everyone matters and are considered with individual concerns and care. This care home has more of a feel of a home than an institution. I'm looking forward to monthly visits to the home for residents and staff. Thoroughly recommend with festive gratitude.