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Puddingstone Grange

82 Plumstead Common Road, Plumstead, London SE18 3RD
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Puddingstone Grange, London
Puddingstone Grange, London
Puddingstone Grange, London

Puddingstone Grange care home is registered to offer residential care for male and female service users, who are elderly and frail, have a dementia related condition and nursing care needs.

A mental health unit was been opened within the home in August 2015 to provide care and support for those living with mental health conditions.

A community district nurse service is available for the residential units.

Community psychiatric support is provided when...  

Care Provided by Puddingstone Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,624From £1,786
Residential Dementia CareFrom £1,624From £1,786
Nursing CareFrom £2,213From £2,409
Nursing Dementia CareFrom £2,213From £2,409

The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.

Contact Puddingstone Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Mojibola Olusesan(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • The home welcomes visitors including children and house trained dogs. The home do kindly request that unless visitors are assisting with meals that visiting during mealtimes is avoided. This is for the privacy of residents and so that staff can encourage and monitor residents with their meals. A list of mealtimes on reception and staff can also inform visitors of this.

Parking

  • Car parking is available at the home without restrictions, the home kindly requests that visitors using the car park only park in designated bays to avoid restricted access of emergency vehicles.

Puddingstone Grange Reviews (92)

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9.5

Puddingstone Grange has a Review Score of 9.5 (9.494) out of 10, based on 18 reviews in the last 2 years. Over all time Puddingstone Grange has 92 reviews.

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Showing 92 reviews matching selected criteria
Review from M W (Resident / Service User) published on 19 June 2022 Submitted via Postal Card
Overall Experience

This is a generally very happy home. The staff are wonderful and are so eager to please all the residents. it must be a very demanding job but they all seem to cope admirably!

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Review from Kenneth J (Son of Resident) published on 13 June 2022 Submitted via Website
Overall Experience
My father sustained a head injury, during a fall in his room. Staff attended and they stated they treated my father’s injury. My father’s health declined and unfortunately, he passed away a few weeks later. I am aware that the Avante management team may disagree with the alleged standard of care that my father received. However, an internal investigation commissioned after my father’s death by Avante revealed that 2 members of staff did not act appropriately and consequently breached Avante policies.

The conclusion of these disciplinary proceedings was that both staff were dismissed for gross misconduct. Given this outcome, I find it worryingly disappointing that, Avante would ‘disagree’ with the comments made about the standard of care my father received at this facility. My father’s experiences should have been consistent with Avante own guidelines. While Avante states on its logo ‘Everyone matters’ it’s clear that my father, regrettably did not.

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Review from J J (Daughter of Resident) published on 13 June 2022 Submitted via Website
Overall Experience

My Dad resided at this care home for under a year where there were many concerns/complaints raised with Social Services, the home Manager, the Director of Care Operations, and the Managing Director. The Eden alternative they claim is at the centre of all they do, was a factor in choosing this home. We found this to be untrue as staff were abrupt/rude including kissing teeth. Dad was regularly left alone with the door closed for long periods, ate meals laying in bed, and wasn't encouraged to socially interact. He was rarely helped to wash/change clothes, never taken out and they never arranged a dentist/optician or chiropodist visit. After a serious incident, an internal investigation was completed and found staff acted inappropriately and breached Avante policies. They were dismissed on grounds of gross misconduct and referred to the DBS. The concerns were such that Social Services reported this to the police, who alongside the coroners, are currently investigating my Dad's death. We are heartbroken.

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Review from Sophia B (Granddaughter of Resident) published on 13 May 2022 Submitted via Website
Overall Experience

Our grandfather died after a fall here in Feb 2022. He rightly relied upon the carers to help him as he had dementia, so didn’t have the capacity to care for himself or fully make decisions about his own needs. His walking aid was placed out of reach, there wasn’t a sensor mat although he didn’t have the capacity to use any alarms. He was known to be at risk of falls. This was not an unwitnessed fall, as we had overt cameras in his room. Medical attention was not sought for hours despite him being found on the floor by carers in the early hours with a bleeding head wound (that was later stitched). He was just manually lifted into bed, wound undressed and was left alone to sleep. The impact to his head caused a brain haemorrhage, which was recorded as his cause of death by the coroner. Don’t take any chances. Especially if your relative doesn’t have the capacity to help themselves/contact you should anything happen to them. I do not recommend that you place your loved ones in this “care home”.

Reply from Sarah-Jane Clapson, Director of Care Operations at Puddingstone Grange

We are deeply saddened by the death of a resident who was formerly under our care at Puddingstone Grange Care Home and we wish to express our condolences to the family and friends affected. However, we disagree with some comments made surrounding the standard of care provided to the resident and...  

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Review from M R (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card
Overall Experience

You can not give a good experience at the moment as I don't mix with anybody I don't go in the care home I stay in the garden. I don't have problems with the care home, they have looked after my mum with great care, the staff are amazing! I will always say a big thank you to Puddingstone Grange sincerely.

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Review from D S (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card
Overall Experience

My father passed away in the home and the care and support he was given has been so lovely. His care was first rate during his time at the home. Staff were warm, friendly and caring.

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Review from Kelly G (Granddaughter of Resident) published on 30 March 2021 Submitted via Website
Overall Experience

My nan came to your care home in December 2020 after being in hospital. We were worried how she would not settle due to having Alzheimer's and Dementia and leaving what she knew before but your carers there have looked after my nan so well and today I went to see her she looked so well and so happy the best I've seen her in a long time. The team at Puddingstone Grange are amazing and I thank you from the bottom of my heart for looking after and keeping her safe.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

Thank you very much for your feedback, which we appreciate so much. At Puddingstone Grange, we pride ourselves in our ability to deliver quality service to all our residents, even in this challenging time of COVID and we try to "maintain a positive outlook" at all times.

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Review from Ken L (Son of Resident) published on 18 November 2020 Submitted via Postal Card
Overall Experience

All the staff were very friendly and welcoming. They made mum feel very comfortable from the start.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange
Hi Ken,

Thank you so much for your feedback, we appreciate it and it means so much to us. Your mum has settled in well and we look forward to seeing you soon.

Kind regards

Moji

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Review from Gary H (Son of Resident) published on 4 November 2020 Submitted via Postal Card
Overall Experience

Perfect place for my Mum. Friendly, approachable staff. Very professional and knowledgeable. They understand Mum's various needs and do their utmost to make her happy. More importantly, we know that she is safe and secure in a loving environment where she is friends with both residents and staff.

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Review from G S (Son of Resident) published on 23 October 2020 Submitted via Postal Card
Overall Experience

I am very happy with the care my mother is given. All the cares are very professional in what they do. I am always kept informed of any updates. All in all very happy with the service.

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Review from R O (Son of Resident) published on 14 October 2020 Submitted via Postal Card
Overall Experience

Due to the COVID19 virus I have been unable to see my mother therefore the review would be inaccurate. However, prior to February/March 2020, my assessment is shown in the ratings.

Reply from Mojibola Olusesan, Home Manager at Puddingstone Grange

I am sorry to hear that you have not been able to see your mother due to visit restrictions placed on Care Homes as a result of COVID-19. We do have a visitor protocol which allows relatives to meet their loved ones in our garden, unfortunately, this arrangement is not suitable for you. I will be...  

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Review from N S (Niece of Resident) published on 14 October 2020 Submitted via Postal Card
Overall Experience

My aunt has lived at Puddingstone Grange for over 18 months. She is very happy and well cared for. I'm impressed by how they have dealt with Covid. I can visit once a week in the garden and am even offered a cup of tea. I have no worries about my aunt's care.

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Review from P C (Sister of Resident) published on 14 October 2020 Submitted via Postal Card
Overall Experience
Very welcoming, warmth, caring, always happy to see you.

Made to feel comfortable and quite relaxed. Will answer your questions. Very cheerful. I always look forward to my visits.

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Review from Jackie B (Niece of Resident) published on 14 October 2020 Submitted via Postal Card
Overall Experience
Extremely happy with the care home.
Great staff and management. Always treat residents with great respect.

Clean and friendly environment.

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Review from Robin R (Brother of Resident) published on 12 October 2020 Submitted via Postal Card
Overall Experience

Each time I visit my sister I find the staff helpful and friendly. Security is very good, What I have seen of the food, it looks very good. I know my sister is very happy at Puddingstone Grange. Congratulations to staff and management.

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Review from W H (Brother of Resident) published on 8 October 2020 Submitted via Postal Card
Overall Experience

My review of the situation of the care home. Staff and mostly the carers are very good. Food is good, even some of the residents are very sociable when I come to see my brother. There is nothing I can say to decry the care home.

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Review from T H (Son of Resident) published on 6 January 2020 Submitted via Postal Card
Overall Experience

Care home provides excellent service with a great carer to resident ratio. Home-cooked food to a high standard.

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Review from Samba S (Wife of Resident) published on 5 September 2019 Submitted via Postal Card
Overall Experience
Aspires to care and delivers with care, fulfilling the needs of residents physical, medical and emotional well-being of each resident. The staff are well trained and have a caring disposition evident in all routine matters.

The camaraderie between and among staff at all levels makes light work of very difficult tasks. Each deserves to be paid more for their long hours and demanding work.

Reply from John Ogbe, Manager at Puddingstone Grange

Thank you Samba. It's our pleasure caring for George.

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Review from M R (Niece of Resident) published on 5 September 2019 Submitted via Postal Card
Overall Experience
Would like to see more staff on the floor, but well looked after. When I visit the home, all the staff seem very polite and helpful. Also, housekeeping and laundry staff do a good job.
Do not know about meals as when I visit meals are finished.

Reception is very happy and helpful also. I have only met the new manager a few times, seems very happy. Also the deputy manager is so nice and helpful. The rooms could do with some fresh paint though.

Reply from John Ogbe, Manager at Puddingstone Grange

Thank you for your feedback. This goes a long way to ensuring we provide the service our residents expect. We are in the process of redecorating and will be freshening up our rooms as we go along.

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Review from Denise C (Daughter of Resident) published on 31 January 2019 Submitted via Postal Card
Overall Experience

My mother went to live at Puddingstone Grange. Mum was not keen at first but settled in and was happy and comfortable.

The carers and staff made every effort to help Mum socialise and take part in daily activities. The carers and staff were kind and considerate. The staff were always friendly to us as a family and would always let us know if there were any concerns.

I cannot thank the carers and staff enough for the kindness and respect that they showed my mum and the family at the end of her life.

Reply from Allison Purkiss, Manager at Puddingstone Grange

Thank you very much, Denise and family, it was a pleasure caring for your mum and getting to know all of your family. We were all happy that your mum remained in the home comfortable. I will pass your kind comments onto the staff teams. Allison Purkiss - Home Manager.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Mojibola Olusesan
Mojibola OlusesanJob Title:Registered Home ManagerJoined: 2020

Moji has over 20 years experience working in care, she joined Avante as a Registered Home Manager in September 2020, having previously held roles as an Area Co-ordinator and Regional Support Manager. Moji has a BSc in Sociology and MSc in Criminology and Criminal Psychology

Moji's proudest achievement since joining Avante has been supporting residents, their family members and staff through the recent pandemic and the associated challenges, keeping the home safe and maintaining staffing levels. Moji feels it is particularly important to support the relatives and friends of residents in order to enhance the wellbeing of all parties.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Puddingstone Grange to verify any information. View our terms and conditions. Puddingstone Grange has an Enhanced Service -more info.