Amherst Court, Chatham, Kent
Amherst Court, Chatham, Kent
Amherst Court, Chatham, Kent

Amherst Court is a modern, purpose-built care home located in Chatham, providing well equipped, bright en suite bedrooms to support person-centred care.

On the ground floor the cafe provides a meeting place for family and friends, and the beauty salon 'Ship Shape' allows residents to treat themselves to hairstyling and beauty treatments.

Amherst Court's Philosophy of Care encourages social interaction, engagement and the eradication of boredom, helping to develop new interests and hobbies.

Amherst Court has daily activities that everyone can be a part of with song and dance, trips out to towns, museums and many other places of interest.

Amherst Court provides 24-hour care and support for people living with dementia with a team of qualified and attentive staff, focusing on the individual needs of every resident.

Group: Avante Care & Support

Person in charge: Lorraine Eastmead (General Manager)

Local Authority / Social Services: Medway Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 71

Rooms with ensuite WC: 71

Facilities & Services: Respite Care • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Amherst Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Amherst Court has a Review Score of 9.2 (9.195)

The Review Score of 9.2 (maximum of 10) for Amherst Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Amherst Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.632 for Amherst Court is calculated as follows: ( (107 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 144 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.563 Points relating to the number of positive Reviews for Amherst Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 8 Reviews ÷ 14.2 Target = 0.563

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Amherst Court?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Amherst Court

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

Amherst Court was our mums final resting place, it was her home just as mum would have wanted it, staff passing by and taking time to have a chat, just like chatting over the garden fence, mum was happy.
Amherst Court is a wonderful place the caring shows as soon as you walk in the door, we as a family could not fault it and are so grateful to all the staff for looking after mum.
Thank you.

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lorraine Eastmead, General Manager at Amherst Court responded to this review on 21 Jul 2017:

Dear Ann
Thank you so much for your review, I will pass your comments on the staff. It is lovely for them to receive feedback like this, as they work so hard to ensure that the residents live a full and happy life at Amherst Court.

From the first day my mother moved to Amherst Court, 29th April 2016, until she passed away 27th May 2017, she received exceptional care and compassion from all of the staff at Amherst Court. We viewed many care homes, but none met the high standards acheived at Amherst Court, as soon as we walked in we knew my mother would be well cared for.
When my mother became very poorly she received one to one care twenty four hours a day, until she passed away in her own room.
We have nothing but praise for all the staff at Amherst Court.

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lorraine Eastmead, General Manager at Amherst Court responded to this review on 23 Jun 2017:

Thank you so much for your review, I have shared this with all the staff. We strive to deliver excellent care for our residents and it is lovely to receive feedback. Your mother was very much loved and will be sorely missed

The care provided to my brother and to my mother previously has been of the highest standard. My brother has been made to feel he still has a lot to offer in this world. And for that alone, I am truly grateful.
You have identified his interests and encouraged him to pursue them. It gives me peace of mind that he is in such capable hands. Thank you.

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lorraine Eastmead, General Manager at Amherst Court responded to this review on 23 Jun 2017:

We very much appreciate your feedback regarding your brother, and I am especially pleased that we have been able to promote his independence that we all value so much. This has helped him settle in so well. Thank you again for your kind words.

We, as the family of a resident, give praise where praise is due. Our Mum stayed in Amherst Court for the last year of her life. She had dementia, so was confused some days more than others. Our Mum loved all of the staff that cared for her. She was happy and content with her life there.
Mum became very poorly and needed constant care and attention, which she got in abundance from the wonderful staff. The day and night staff kept us informed by telephone of Mum's wellbeing, so we could visit when urgently needed!
All of the staff, office, carers, team leaders, even the management, were so caring and supportive to us as we saw our Mum deteriorating, getting weaker, and closer to the end of life.
We could not have wished for our Mum to get any better care! Amerhurst Court is wonderful!
We were helped through such a difficult time with Mum, the amazing staff stepped up even more than we could have wished for!
The carers really do care!
Well done Amherst Court! Ten out of ten!

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sam Potter, Marketing at Amherst Court responded to this review on 13 Jun 2017:

Hi Christine,
Thank you ever so much for the kind review. We are happy to know that you praise our services as we strive to provide the best care and environment for everyone at the home.

As soon as I entered to view this home, I could tell the atmosphere was friendly. Everyone is very helpful and happy, the place is spotless. Although my mum only came in as respite, she didn't want to leave and can't wait to come back.

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The facilities are superb but Amherst Court’s top asset is its staff. This starts with the warmest of welcomes we have invariably received at reception. We have nothing but praise for the managers at Amherst. Every practical step is taken to ensure that the very best of care is provided to the residents.

We have been massively impressed by the dedication and compassion displayed by all the carers. They all encourage residents to be as independent as possible. Every resident is treated with the utmost dignity and respect. The domestic staff have also contributed wonderfully to the residents’ care, ensuring that the room and communal areas are kept spotlessly clean and laundry is returned so speedily. We have always found the food provided at Amherst to be well-prepared and varied. The entertainment officers work tirelessly to offer a variety of appealing activities, My mother-in-law always had great fun joining in, especially with those events involving music and dancing.

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent care home with first class staff. I would like to recommend that you introduce an employee of the month and that resident's families can nominate someone to receive this award. It could be a carer, a manager, a domestic, a receptionist indeed anyone who has gone over and above their duty. The award should be a gift voucher to the value of at least £50. The employer of the month's photograph could be displayed in reception for a month until the next winner. Introducing a reward scheme such as this would really motivate the staff, show they are appreciated and raise moral.

I believe that more use can be made of the quiet rooms, they should have 1940's furniture, old photos with soft 1940's music and sometimes a television playing black and white movies This would be great for small groups of people to spend a couple of hours and it is a break from sitting in the lounge doing nothing. At the moment these rooms are underutilised and that is a great shame.

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall I am happy with service/care provided.
My aunt is comfortable, and above all safe.
Staff are usually friendly and helpful.
Reception staff are extremely welcoming.
The general atmosphere is good , the décor etc. is pleasing.

How likely would you be to recommend Amherst Court? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My father got moved here after another Avante care home was closed over three years ago. He was very settled here and the staff truly are amazing and care about every person that they care for. My dad lost his seven year fight to dementia recently and I can't recommend this home enough. Special thanks to the staff who cared for him most regularly towards the end. You truly are amazing people and my family can't thank you enough for what you have done for our dad!

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My grandad was adament that he never wanted to go into a home, he suffers with alzhiemers and in the end it was just safer for him to go into a home, on visiing amhurst the staff are so welcoming, friendly and above amazing, it's homely and personal to everyones needs, my grandad is happier than he has in years and that was after one week staying there, he's been there a month now and looks happy, healthy and talks highly of the staff. They have smoking facilities for him to roam freely, a cafe area for families, in house dog and cat for residents to feel at home. The rooms are cozy well equipt and very clean, each room has the residents photo out front to give them freedom and no worry of where their room is, only visitors have passes to roam freely so residents are safe and secure on their level. I'm very satisfied with his care I'm very happy for him to spend his days here.

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mum moved in to the care home in April 2014. We have been very pleased with the standard of care, and the responsiveness of the staff. Caring for residents with dementia is a very challenging vocation, which is done very well here, under very good management. The CQC report clearly bears this out too.

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been in a Avante care home since 2008. In that time care staff have maintained the highest possible standards, assisted by the head office training programmes, but, and this is a big but, management on site has deteriorated at every change, leading to good staff leaving. This is proven by the fact that 3 years ago no agency staff used, now agency staff on all shifts leading to the deterioration.

How likely would you be to recommend Amherst Court? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Very Poor

Safety / Security: Very Poor

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

May 2014

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Care Home Idol 2016

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