Amherst Court

Palmerston Road, Chatham ME4 6LU
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8.7 79 Reviews
  • Amherst Court, Chatham
Amherst Court is a modern, purpose-built care home located in Chatham, providing well equipped, bright en suite bedrooms to support person-centred care.

On the ground floor the cafe provides a meeting place for family and friends, and the beauty salon 'Ship Shape' allows residents to treat themselves to hairstyling and beauty treatments.

Amherst Court's Philosophy of Care encourages social interaction, engagement and the eradication of boredom, helping to develop new interests and hobbies.

Amherst Court has daily activities that everyone can be a part of with song and dance, trips out to towns, museums and many other places of interest.

Amherst Court provides 24-hour care and support for people living with dementia with a team of qualified and attentive staff, focusing on the individual needs of every resident.
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Care Provided by Amherst Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 112 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1467
  • Self-Funded Residential Dementia Care: from £1467
  • RESPITE Self-Funded Residential Care: from £1614
  • RESPITE Self-Funded Residential Dementia Care: from £1614

The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.

The price(s) shown are provided by the care home. Contact Amherst Court for full pricing details and T&Cs.

Contact Amherst Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Amherst Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicola Bundock (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (112)
  • Single Rooms with Ensuite Wet Room (112)

Visiting

  • Residents may have visitors at any time, although it is requested that meal times are avoided if possible as it is aimed to make this a relaxing and positive experience

Parking

  • Parking spaces for visitors and also parking on the road adjacent to the home

Amherst Court Reviews (79)

8.7

Amherst Court has a Review Score of 8.7 (8.745) out of 10, based on 12 reviews in the last 2 years.
Over all time Amherst Court has 79 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Amherst Court
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Total of 79, showing 1-20
Review from M H (Son of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for over a year now and I am very pleased we chose Amherst Court. The rooms are kept very clean and smells fresh when I visit my father. The care he gets is fantastic and I will get an email or a phone call if there is a problem with my father. He is well looked after and
is showered/bathed daily and shaved as well. Overall I feel good that my father is in a clean, safe environment where all staff have his best interest at heart.
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Review from S T (Daughter-in-law of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my visit yesterday 2 'outside' workers came in to dress a pressure wound. It's good that there is a 'team' working together to assist residents. I am very happy with the care given and I understand new staff have been employed to assist with activities. The new manager seems to be actioning new
ideas, e.g. staff and seniors on each wing, so it is easier to talk to the same staff about any issues/questions you may have and follow it through with the same staff. Overall from reception/admin, domestic, cleaning and care staff I am happy with the care given.
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Review from Paula T (Daughter-in-law of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I have visited our Mum to see how she is settling in and we have found staff to always be kind, compassionate and hardworking with everyone. We arrived one afternoon when the activity was Karaoke which was lovely as our Mum loves music and it was age appropriate and she was tapping away
and smiling/singing. The staff were enthusiastic too and creating a lovely atmosphere. We love her room and overall feel happy with the care provided by their friendly staff.
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Review from L P (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always found my mother to be well cared for and all her needs attended to whether they be medical or general i.e. cleanliness, feeding and clothing. Although her dementia is slowly taking more of a hold over her I still see her jovial spark and that she gets on with everyone. I can only thank the
dedicated team for the care and attention they give her of which she so rightly deserves.
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Review from P H (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Not enough staff, especially at weekends.
25th August my mother was not washed or dressed until 12:30.
26th August 16 residents to 3 members of staff. Unicorn unit is supposed to be "nursing unit" which requires 2 members of care staff to hoist every resident out of bed. My mother had to wait 1 1/1
hrs to get into her wheelchair.
Residents regularly call for help and are ignored. Expected to eat their meals in their own mess as the staff are too busy or on their break to change them, this can take up to 1 1/2 hrs.
None of this is the staff's fault, they love residents and want to do better for them, it's the total lack of resources. It's evident to the families that profit is more important than care.
Call buttons not working all weekend, maintenance not available to repair until monday morning.
Only one hoist working for 16 residents.
Rooms very depressing, needs to be redecorated and brighten up. Communal rooms look like a doctor's waiting room.
The chairs the residents have to sit in are extremely uncomfortable, I don't know how they spend all day in them, that's if they have enough staff to get them out of bed! No activities in the unit, just sat in front of TV all day.
A very kind member of staff has done a sponsored parachute jump to pay for the garden to be revamped, as it's so depressing, this should be paid for by you.
Reply from Donna Bailey, Regional Support Manager at Amherst CourtI am disappointed to read this feedback. I take all comments or concerns seriously and Im actively working with the family and team at Amherst Court to address the concerns raised.
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Review from T P (Wife of Resident) assisted by family/friend published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, having been hospitalised after a fall at a previous care home / in hospital for 3 months, has settled in extremly well at Amherst Court. Myself and family are very impressed with the quality of care provided and the efficiency and friendliness of the staff, very good!
Reply from Michelle Dexter, Regional Clinical Operations Support Manager at Amherst CourtThank you for taking the time to complete such a lovely response, and for your kind words for the Home and Staff team. It is wonderful to hear Your Husband has settled in well and you are very happy with the care quality at Amherst Court.We appreciate your valued feedback.
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Review from Karen H (Daughter of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum who has dementia has been a resident for 15 months now. We are very happy with the care she receives. Staff are always smiling and friendly despite having to deal with some challenging behaviour. The standards of cleanliness are high. We would thoroughly recommend this care home.
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Review from David C (Son of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well looked after. The place is clean and tidy. Mum is happy and there is a good choice of food.
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Review from J H (Friend of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend is so happy here. The home is clean and has many facilities. The staff are all amazing. I visit many care homes in my job and this is the best I've seen and visited.
Keep up the great work. Thanks for looking after my friend and the other residents.
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Review from E V (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, considerate, caring, compassionate, thoughtful, always willing to support. Staff are great with Dad, everyone is very welcoming and helpful. The place has a really lovely atmosphere and feel to it. Good activities, kept well informed.
The only slight improvement is I wish the staff would encourage
Dad to drink a bit more and to encourage participation more although he does love his sleep. The place is always clean and well-presented, I feel Dad is safe and well-looked after. I would highly recommend.
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Review from D M (Friend of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We went to our friend's lovely celebration for 50 years in parish council, there was a lovely cake table with a fantastic spread or range of cakes, the lovely homemade cakes and immaculate service by the staff made the event go well and everyone feel included.
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Review from Y M (Resident) assisted by family/friend published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff were superb and the building, entrance area and grounds impressive. I do think that some improvement could be made in the area of noise reduction. The flooring (and walls) act as an echo chamber and would benefit from some acoustic absorbent treatment. Sounds like health worker's conversations
and trolley movements reverberate significantly disturbing those who need peace and quiet
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Review from Gillian K (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Amherst one year now, he is 96 in a few weeks time. He has dementia. Dad really likes it here and has been very well treated by very caring staff. I have no complaints, neither has he. The coffee cafe helps a great deal. The staff member who runs this always makes my dad feel special.
All the staff seem happy which makes a huge difference. I'm happy in my mind that he is well looked after and I know staff will ring me if there is a problem... perfect!
Reply from John Ogbe, Manager at Amherst CourtDear Gillian, the team are indeed grateful for the opportunity to provide excellent care to our residents and glad Dad is doing very well at Amherst. Your kind words with be shared with the team. Kind regards.
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Review from Pauline S (Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I entered the home I found it very welcoming and friendly, it got to the point where I classed the staff as friends.
I would recommend it to anyone.
Reply from John Ogbe, Manager at Amherst CourtThank you very much for your feedback in your short stay with us. It means a lot to the team. We strive to listen to our patrons and have taken on board what you have told us. Best wishes.
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Review from Sue C (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review refers to my late mother's residency for 9 months from the time she was discharged from NHS care until her passing. The overall experience of her care was fantastic and we felt so supported as a family. The care staff did exactly what Mum asked for and the office staff were always welcoming
and did everything we asked of them. All our family highly recommend Amherst Court for anyone seeking residential, respite or dementia care for a loved one; you and they will not be disappointed.
Reply from John Ogbe, Manager at Amherst CourtThank you for your feedback. Your compliments will be shared with the team. Best wishes.
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Review from Liz H (Niece of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My aunt lived at Amherst Court for nearly ten months and we only recently moved her to a care home in Essex so she could be nearer to the rest of her family.
The Amherst Court staff were all lovely but I feel they could benefit from a larger support team.
The activities were good but my aunt needed
more daily stimulation.
The cafe is run by the kindest lady you could ever want to meet and we will be forever grateful for the kindness she showed my aunt.
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Review from Maureen H (Friend of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has spent the past two and a half years as a resident at Amherst Court Care Home. It is a bright, ultra-modern complex and has a very cheerful atmosphere. The staff are very caring towards the residents and visitors are always made to feel welcome. Her stay here was always a happy one. I would
not hesitate to recommend Amherst Court to anyone considering residential accommodation to a family member or friend etc. The care in this lovely environment is first-class.
Reply from John Ogbe, Manager at Amherst CourtThank you Maureen for your kind and encouraging words. This will not be possible without the team of staff striving every day to ensure the well-being and epic experience for the residents at Amherst Court. Your compliments will be passed on to the team.
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Review from Clifton R (Son-in-law of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home for my mum-in-law. She resided here for 19 months from March 2022 before passing away peacefully but in superb hands. The staff are extremely professional and friendly with all the residents and visitors to the home. Mum-in-law was always telling us, that she felt safe and well cared
for here and those comments to her family was the best comments you could ever receive after transferring her care to someone else. Mum participated in activities for the residents and engaged in the entertainment as well. That kept her feeling young and engaged. We spent many hours in the cafe a great meeting area for all visitors and residents. My wife and I totally recommend this superb home for your loved ones when it is needed. They will certainly be in safe hands.
Reply from John Ogbe, Manager at Amherst CourtThank you for your compliments. The team will be greatly encouraged to hear these words, and we will keep striving to keep up these standards in line with our Eden philosophy of care. Mum will be definitely missed and we are glad and grateful to have been part of her journey.
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Review from D S (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad became a resident of Amherst Court in November 2022 and from the day he arrived, my family and I cannot thank the home enough for the care and compassion my father receives. Thank you Amherst Court.
Reply from John Ogbe, Manager at Amherst CourtThank you so much for your review. This will be shared with the staff team. The well being of our residents is our number one priority and our values ensure we continue to strive for excellence In our care provision.
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Review from W L (Friend of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit my friend it is really good to see her so happy as well as cared for by timely and friendly staff.
Reply from John Ogbe, Manager at Amherst CourtThank you for your feedback. I will pass on your comments to the staff team who put into practice our philosophy, ensuring our residents receive personalised care, tailored to their needs. Kind Regards.
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Current Review Score: 8.7 (8.745)

Overview of Review Score

The Review Score of 8.7 (8.745) out of 10 for Amherst Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.549 for Amherst Court is calculated as follows: ( (105 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 144 Ratings = 4.549
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.196 Points relating to the number of positive Reviews for Amherst Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4. 10 Positive Reviews ÷ 22.4 = 0.446
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Nicola

Nicola Bundock

Job Title: Registered Home Manager Joined: 2025

Nicola Bundock is the Registered Home Manager at Amherst Court.

Frequently Asked Questions about Amherst Court

What types of Care is Amherst Court registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Amherst Court have?

There are 112 Single Rooms.

What are the Facilities & Services at Amherst Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Amherst Court to the centre of Chatham?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amherst Court to verify any information. View our terms and conditions. Amherst Court has an Enhanced Service - more info.