
we have found staff to always be kind, compassionate and hardworking with everyone.Paula T(Daughter-in-law of Resident/Service User)

The standards of cleanliness are high. We would thoroughly recommend this care home.Karen H(Daughter of Resident/Service User)


we have found staff to always be kind, compassionate and hardworking with everyone.Paula T(Daughter-in-law of Resident/Service User)

The standards of cleanliness are high. We would thoroughly recommend this care home.Karen H(Daughter of Resident/Service User)


Amherst Court provides a welcoming atmosphere in which residents enjoy activities, go on outings and make friends with other residents and staff. At the heart of the home is the Philosophy of Care, the Eden Alternative, where residents are encouraged to interact, engage and work towards the eradication of loneliness and boredom.
The home provides 24-hour care and support for people living with dementia, where the team of qualified and attentive staff focus on the individual needs of the residents.
Care Provided by Amherst Court
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 112 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Introductory Offer from £1,200 per week for new Self-Funded Residential Care/Dementia care residents. Ends 30th September*
The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
The price(s) shown are provided by the care home. Contact Amherst Court for full pricing details and T&Cs.
Contact Amherst Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avante Care & Support
- Voluntary / Not for Profit Owned
Person in charge
- Nicola Bundock(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
Room Information
- Single Rooms (112)
- Single Rooms with ensuite Wet Room (112)
Visiting
- Residents may have visitors at any time, although it is requested that meal times are avoided if possible as it is aimed to make this a relaxing and positive experience
Parking
- Parking spaces for visitors and also parking on the road adjacent to the home
Amherst Court Reviews (84)
Amherst Court has a Review Score of 9.2 (9.245) out of 10, based on 16 reviews in the last 2 years.
Over all time Amherst Court has 84 reviews.
This home is not outstanding it is remarkable, amazing, extraordinary and a one-off. So much going on every day. Residents working on reception and decorating. The recent falls week had football competitions, yoga, basketball etc. The staff are so positive and engaged. This is the best home and my mum's life is so rich now. Thank you to everyone.
Thank you so much for your feedback. We love trying new things and have a lot of plans for the new year. This feedback is so positive to share with the staff that make it all possible in our home.
Excellent caring staff on Valiant. Quick to let me know if there is a problem with Mum.
Thank you for your feedback, I'm pleased that things are going well and the team on Valiant are communicating well.
We cannot express enough of the wonderful my mother received. All staff were very caring, dignity was respected, food was excellent plenty of choice. Her final days were caring checked every 10 mins, we were given time and support with mum, communication was excellent. What a wonderful place and am singing praises already. They all deserve a pat on the back or pay rise.
My husband has now been a resident of Amherst Court for ten months. I cannot fault his treatment. He is really well looked after, well fed always clean and tidy. The staff go out of their way to make sure the residents are involved in activities whenever possible. They also offer support to me when times are difficult. There is plenty of humour and all residents appear to be very happy most of the time.
Thank you for this positive feedback. I am so pleased to hear that the staff have met your expectations and that you have been warmly welcomed to our home.
Management get to know the residents so they can express their views.
Everyone seems to be working as a team to provide the best possible care.
Thank you for your feedback. we are so pleased that your relative has settled in and that they are involved with all that is happening in the home.
Cannot recommend the care and support shown enough.
Thank you for your feedback. It is a privilege to welcome new residents to our home and I am pleased we are meeting your expectations.
Such a lovely home which is making positive changes and developing in all areas. New staff have improved things and existing staff continue with the great care that has been present. Could not ask for any more from the lovely team.
Thank you for your feedback and observations. We are constantly working to improve and develop the home for our residents and staff and your feedback is received with gratitude.
Very good residential home, good caring staff. Housekeeping very clean, varied menu for meals. The residents are very clean and presentable. In all a well deserved 'Outstanding' by CQC.
Thank you for your feedback and observations, we are constantly looking to motive and develop our home and we are pleased you are happy with the care and environment at Amherst Court.
It was a nightmare to enter the home serious safety issues need attention, big issues with reception had to pay a pound to enter the wards refundable on leaving , then they would say you never paid the pound in the first place when you entered, 80% of the staff on the ward were very unhelpful, arrogant, and uncaring my mother’s stay was terrible I only hope none of my family or myself ever end up in this home
Thank you for taking the time to report your concerns to us, all feedback received, helps us to improve the quality of the service we provide.
If you have any further issues...
Personal dignity is kept throughout - never feel that my cousin is treated badly.
We visit every week. Very good.
The care home is the best place we could have put our mum. The care staff are second to nine and the rooms are clean and mum has lots to do.
My father has lived here for 3 years. I am confident that he is well cared for and treated with respect and kindness. His condition has deteriorated and his behaviour can be challenging but the staff understand how to manage him and I know that I do not need to worry that he is safe and well cared for.
Thank you so much for your feedback, I will make sure that they staff are aware that they are very much appreciated. They work hard to ensure that our residents live a fulfilled and happy life here at Amherst Court.
Amherst Court is a wonderful place the caring shows as soon as you walk in the door, we as a family could not fault it and are so grateful to all the staff for looking after mum.
Thank you.
Thank you so much for your review, I will pass your comments on the staff. It is lovely for them to receive feedback like this, as they work so hard to ensure that the residents live a full and happy life at Amherst Court.
You have identified his interests and encouraged him to pursue them. It gives me peace of mind that he is in such capable hands. Thank you.
We very much appreciate your feedback regarding your brother, and I am especially pleased that we have been able to promote his independence that we all value so much. This has helped him settle in so well. Thank you again for your kind words.
When my mother became very poorly she received one to one care twenty four hours a day, until she passed away in her own room.
We have nothing but praise for all the staff at Amherst Court.
Thank you so much for your review, I have shared this with all the staff. We strive to deliver excellent care for our residents and it is lovely to receive feedback. Your mother was very much loved and will be sorely missed
Mum became very poorly and needed constant care and attention, which she got in abundance from the wonderful staff. The day and night staff kept us informed by telephone of Mum's wellbeing, so we could visit when urgently needed!
All of the staff, office, carers, team leaders, even the management, were so caring and supportive to us as we saw our Mum deteriorating, getting weaker, and closer to the end of life.
We could not have wished for our Mum to get any better care! Amerhurst Court is wonderful!
We were helped through such a difficult time with Mum, the amazing staff stepped up even more than we could have wished for!
The carers really do care!
Well done Amherst Court! Ten out of ten!
Thank you ever so much for the kind review. We are happy to know that you praise our services as we strive to provide the best care and environment for everyone at the home.
As soon as I entered to view this home, I could tell the atmosphere was friendly. Everyone is very helpful and happy, the place is spotless. Although my mum only came in as respite, she didn't want to leave and can't wait to come back.
An excellent care home with first class staff. I would like to recommend that you introduce an employee of the month and that resident's families can nominate someone to receive this award. It could be a carer, a manager, a domestic, a receptionist indeed anyone who has gone over and above their duty. The award should be a gift voucher to the value of at least £50. The employer of the month's photograph could be displayed in reception for a month until the next winner. Introducing a reward scheme such as this would really motivate the staff, show they are appreciated and raise moral.
I believe that more use can be made of the quiet rooms, they should have 1940's furniture, old photos with soft 1940's music and sometimes a television playing black and white movies This would be great for small groups of people to spend a couple of hours and it is a break from sitting in the lounge doing nothing. At the moment these rooms are underutilised and that is a great shame.
My aunt is comfortable, and above all safe.
Staff are usually friendly and helpful.
Reception staff are extremely welcoming.
The general atmosphere is good , the décor etc. is pleasing.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 October 2020Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Amherst Court.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Amherst Court.
Accreditations
There are no accreditations posted yet for Amherst Court.
Meet the Team (1)

Nicola Bundock is the Registered Home Manager at Amherst Court.
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