Parkview, Bexleyheath, London
Parkview, Bexleyheath, London
Parkview, Bexleyheath, London

Parkview care home, located in the busy shopping area of Bexleyheath in the London area, provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24 hour specialist person centred dementia care.

Additional to the home is a 20 place day centre where social activities and community contact are of paramount importance.

At the heart of Parkview is its Philosophy of Care, where social interaction and engagement is encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.

Group: Avante Care & Support

Person in charge: Patricia Collis (Manager)

Local Authority / Social Services: London Borough of Bexley Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 69 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 69

Rooms with ensuite WC: 38

Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Parkview: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Parkview has a Review Score of 9.2 (9.166)

The Review Score of 9.2 (maximum of 10) for Parkview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Parkview in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.514 for Parkview is calculated as follows: ( (55 Excellents x 5) + (52 Goods x 4) ) ÷ 107 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.652 Points relating to the number of positive Reviews for Parkview is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 9 Reviews ÷ 13.8 Target = 0.652

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Parkview?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Parkview

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Mum seems to be happy and at ease being here.

How likely would you be to recommend Parkview? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care home staff are always very helpful, they are very caring and friendly. They also notify us if my mum is not well or the doctors have come to see her and given any medication. We are notified of any problems if my mum needs anything different from home, such an underwear, clothing and toiletries that she prefers. They all treat her really well and she is very happy there.

How likely would you be to recommend Parkview? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

What I have seen of Parkview, I have no complaints.

How likely would you be to recommend Parkview? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sam Potter, Marketing at Parkview responded to this review on 06 Jun 2017:

Thank you for your kind review Shirley, we will make sure to share the feedback with the team.

Many thanks.

I am more than happy with my wife being here nearly 4 and a half years she is looked after so well. I still love my wife dearly she is a bit doubtful of me though.

How likely would you be to recommend Parkview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has only been here for a month and we have found the staff excellent and very understanding. It is taking Mum a while to settle in but everyone is so helpful and kind, not only easing Mum in, but also putting the family at ease.

How likely would you be to recommend Parkview? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

I have only good things to say about Parkview. My mum has been there for about 3 years and the staff take fantastic care of her. They are friendly and obviously very hard working. However, when we come to visit, we always get offered a drink and some biscuits. The home put on events for the residents and we are always invited to attend. I cannot fault the care my mum receives and we, as a family, are very happy with the care she gets.

How likely would you be to recommend Parkview? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is clean and tidy and the staff are friendly and helpful. The food is of a good quality and fulfils my father's dietary needs. His room is of a good size and kept clean. He always appears clean and well dressed. The home has a good activities team who endeavor to keep residents occupied. There is a nice garden with new and modern furniture. Overall, very pleased with facilities.

How likely would you be to recommend Parkview? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our experience is that a miracle has occurred. Mum has been a resident for 3 months and her character has changed from angry, frightened, aggressive and lonely to her previous happy, contented and sociable self. The staff and management are caring, friendly and understanding and their approach is second to none. The happy environment and frequent activities contribute to the well-being of the residents.

How likely would you be to recommend Parkview? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Myself and my three brother's visited this home for our mother. All of the staff were very helpful. The team leader was a great host and she made us very welcome and answered so many of our questions. The home is lovely and bright, it feels welcoming and has great facilities. We thought it was great that residents can get involved in everyday tasks, such as making their own tea and washing up. The team were so upbeat and positive it was a lovely experience. I would recommend to others.

How likely would you be to recommend Parkview? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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