Care Homes Owned by Avante Care & Support in Kent

I congratulate Emmanuel, the manager, and his team.

Some of the ratings I have not marked because I don't have contact with those.

In a world that isn't always kind, Barnes Lodge consistently proves itself to be full of kindness. All the staff have shown my Nan kindness and care since she moved in and I have seen first hand the staff going above and beyond for her.

I have made several visits to this care home over the last 12 months. On each occasion i have found staff to be polite, kind and attentive. Rooms are clean and airy, and there is a pleasant outdoor area. However i cannot comment on every rating - (not known).

Staff are lovely & very attentive, sometimes it looks like staff are under pressure and need more carers to help, as Sometimes residents are very needy and take up all of there time, the carers are great and do their best all the time.

Food at the property is not aimed at elderly occupants. They like simple food - bangers + mash, pie + chips, etc. One day my aunt had a choice of sweet + sour pork or sweet + sour veg, both with rice. In my experience the elderly like plain food. There is no starters and a very limited choice of desserts. The food lets the care home down. The morning toast is cold and hard. I can't comment on the activities because my aunt hasn't taken part in anything. The one time I asked if the home had transport, i was told there was no driver, so do the residents go out anywhere? I've not seen a mini-van, so is there one? Staff are great, food is not.

Always find carers are kind + friendly especially Baba + Karan

My mum has been a resident for over a year and from the very first visits as respite she has been well looked after. All the staff are really friendly and many of them put in extra effort to make sure that my mum is as happy and relaxed as is possible. The staff at Amherst Court are its greatest asset. That includes every department not just the carers. Everyone says hello and smiles when I visit.

The care our father gets is excellent. Any issues, you always get a telephone call or email to keep you informed. The cleanliness of the home is superb, and the turnaround of all the laundry is very quick.

Very pleased and happy with Amherst Court. It's taken the resident a wee while to settle however we did expect this. Staff are so helpful, kind, caring and respectful. Showing concern for his welfare and with empathy. A sincere 'Thank You' to all staff, from reception cleaners, kitchen and ward staff.

Excellent reception. Superb staff. Worded wonders in the short time with Brenda.

It is not easy having to visit a parent in a home but this experience could really have been a lot worse, so thank you.

My father-in-law has been reluctant to move from his bed during the hot weather we have been experiencing, hence his food and liquid intake hasn't been good. We expressed concern to the senior on the ward, and later in the day, she emailed to say he had been encouraged out of bed and had eaten and drunk as well. We really appreciated her taking the time to do this as it eased our mind on his wellness. We appreciate all the staff do for him, not only on the ward but reception, admin, canteen, domestics and hairdressing.

Selecting a care home is a difficult decision and in Amherst, we feel that we have made an excellent choice. From the outset, the staff that we have met at all levels have displayed a professional and very welcoming attitude with a ready willingness to help in any way they can.

I found staff always very friendly and helpful. Staff always kept me informed if there was ever any problem. My friend was well cared for, and was always happy.

Friendly staff helpfull & caring

This is our first visit since the residents were moved to Primrose. I like it much better. The residents are closer together and feel like a community instead of being spaced so far apart. They seem much more involved with each other rather than falling asleep. The staff are very actively involved with the residents too, having them all closer together. Very happy with the move & the care the residents receive. Rooms are nicer too!

I try to visit my Aunty as much as possible I have always found the staff very helpful and kind and considerate in their care of the residents. Its clean and tidy and there is lots of care and attention given. Its a lovely atmosphere. My Aynt seems very happy there.

My Mother in Law arrived at Court Regis in early March after a long period of planning the next steps for her. We spent a lot of time talking to the staff beforehand as it was likely to be a difficult day for her. Emma and the whole team were first class and the arrival went very smoothly with the least possible stress. My Mother in Law was welcomed personally at the front door and made to feel very special. In the early days we were kept regularly informed of how she was doing and this was much appreciated. When we started to visit (after a couple of weeks as agreed/planned with the staff) it was very obvious that she was being very well cared for and was comfortable in her new surroundings. The care and genuine affection from all of the staff (for all the residents) is very clear to see. My Mother in Law is in safe and caring hands. Everything we have experienced as a family leaves us in no doubt that Court Regis is a place to be highly recommended.

Found all the staff very friendly and looking after my father-in-law and mother-in-law very well indeed. The rooms remind me of a 5-star hotel. Excellent