Avante Care & Support in Kent | 6 Care Homes

Review of
Bridge Haven Care Home
from David K (Son of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum's capacity to look after herself was so impaired when she came to Bridge Haven. Now, with the excelent care that she has recieved she looks stronger and stronger and more mentally capable. She is a change person and back to her old self! Thank you for the care you given Mum and a new lease of life.

Reply from Emmanuel Armah, Home Manager at Bridge Haven Care Home

Thank you so much for sharing this wonderful feedback. We are thrilled to hear that your mum has regained strength and confidence, and it is heartwarming to know she is feeling more like herself…read more

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Review of
Bridge Haven Care Home
from Tracy S (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and look after my mum very well.
Very pleased.

Reply from Emmanuel Armah, Home Manager at Bridge Haven Care Home

Thank you so much for your kind words. We are delighted to hear that mum was happy with the care she received and that our team has made a positive difference. Our staff take great pride in providing…read more

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Review of
Bridge Haven Care Home
from Anthony C (Son of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

The staff are all friendly and professional which is real credit to them all.
The only other comments (and I am writing in haste) is that I really believe an more cared for garden would bring real health benefits to all - including staff.

Reply from Emmanuel Armah, Home Manager at Bridge Haven Care Home

Thank you so much for sharing your experience. We are delighted to hear that you feel confident in the care your mum receives at Bridge Haven. Our team takes great pride in providing compassionate…read more

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Review of
Bridge Haven Care Home
from S M (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been at Bridge Haven for 3 1/2 years now and although her dementia has deteriated over that time the care and professionalism of the staff has been very good. They are always smiling and happy to see me come in to visit. Although her dementia has stopped Mum from taking part in activities there

is so much going on around her. Feel happy in the knowledge that she is well looked after

Reply from Emmanuel Armah, Home Manager at Bridge Haven Care Home

Thank you so much for sharing your experience. We are delighted to hear that you feel confident i the care your mum receives at Bridge Haven. Our team takes great pride in providing compassionate…read more

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Review of
Chaucer House Care Home
from Chris D (Son-in-law of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

Overall experience was good apart from one poor day, which was upsetting. When it was raised, Hannah dealt wtih it promptly. When my mother in law passed, she was treated respectfully and compassionately.

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home

Thank you for sharing your experience with us. We are pleased to hear that, overall, your time with us was positive. We are sorry to learn there was a day that caused upset, but we are glad that the…read more

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Review of
Chaucer House Care Home
from Debra M (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

My father was only at Chaucer House Care Home for a few weeks following the closure of his previous home. He was put on the nursing rooms as he was in the final stages of dementia. Their care for him was excellent. They kept me informed by phone throughout as I do not live locally. He was cared for

and I couldn't have asked for more.

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home

Thank you so much for taking the time to share your kind words about Chaucer House Care Home. We are truly grateful for your feedback. It means a great deal to know that, even during such a difficult…read more

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Review of
Chaucer House Care Home
from Lorraine B (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum was admitted into care home following hospitalisation for broken hip she already suffered from dementia & I believe this fall & subsequent admission led to her deterioration. The staff were very kind & considerate to mum during her stay there apart from one incident that was dealt with rapidly &

proficiently.

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home

Thank you for sharing your experience of your mum's stay with us. We are very sorry to hear about her fall and the challenges she faced following her hospitalisation, and we understand how difficult…read more

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Review of
Chaucer House Care Home
from Maggie D (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

My mum was moved into Chaucer House after 6 weeks in hosptial. Her dementia had deteriorated, and staff cared for her very well. I had made one complaint though when Mum had asked for to go to the toilet and I couldn't get staff to assist. My mum got very distressed when she soiled herself whilst eating

her dinner. I was very upset this happened, but my complaint was dealt with very swiftly, and apologies were made & said this would not happen again. Staff were at the time busy preparing lunches. Staff addressed me personally to apologise.

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home

We appreciate you sharing your experience of your mums care at Chaucer House. It is reassuring to know that our staff have been attentive and supportive during such a difficult stage of her dementia.…read more

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Review of
Amherst Court
from S T (Daughter-in-law of Resident) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

My father-in-law became a resident at Amherst Court in December 2024, and it has taken a while for him to settle in, but now he seems comfortable. Although his dementia means he doesn't remember any recent events, all of the staff I see during the day are very kind and patient with all residents/.
Most

days I see the menu board and there seems a good variety of food on offer.
The entertainment doesn't seem as active as it was a year ago.
The reception staff and admin are really friendly, and it is very welcoming when the staff know who you are visiting and your name.

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Review of
Barnes Lodge
from Susan S (Wife of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Since has moved to Barnes Lodge he is now finally getting the care he needs and deserves. The staff and nurses at are attentive, kind and treat my husband well. They always keep me up to date with any concerns about his health or well being. There are staff members who go above and beyond to ensure

his well being and are a great comfort to him. I am happier knowing he is happy.

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Review of
Amherst Court
from P H (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Not enough staff, especially at weekends.
25th August my mother was not washed or dressed until 12:30.
26th August 16 residents to 3 members of staff. Unicorn unit is supposed to be "nursing unit" which requires 2 members of care staff to hoist every resident out of bed. My mother had to wait 1 1/1

hrs to get into her wheelchair.
Residents regularly call for help and are ignored. Expected to eat their meals in their own mess as the staff are too busy or on their break to change them, this can take up to 1 1/2 hrs.
None of this is the staff's fault, they love residents and want to do better for them, it's the total lack of resources. It's evident to the families that profit is more important than care.
Call buttons not working all weekend, maintenance not available to repair until monday morning.
Only one hoist working for 16 residents.
Rooms very depressing, needs to be redecorated and brighten up. Communal rooms look like a doctor's waiting room.
The chairs the residents have to sit in are extremely uncomfortable, I don't know how they spend all day in them, that's if they have enough staff to get them out of bed! No activities in the unit, just sat in front of TV all day.
A very kind member of staff has done a sponsored parachute jump to pay for the garden to be revamped, as it's so depressing, this should be paid for by you.

Reply from Donna Bailey, Regional Support Manager at Amherst Court

I am disappointed to read this feedback. I take all comments or concerns seriously and Im actively working with the family and team at Amherst Court to address the concerns raised.

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Review of
Chaucer House Care Home
from Paula C (Wife of Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

My husband is comfortable but I do feel that his PML diagnosis could be shared with other agencies as this is so rare and rapid! Most of the staff are caring and compassionate, helpful and understanding! He seems happy, unfortunately not with the food!

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home

Thank you so much for your thoughtful feedback. Were truly glad to hear that your husband feels comfortable and supported, and that our staff have shown the compassion and understanding we strive for…read more

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Review of
Bridge Haven Care Home
from Janice A (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

The care my mum receives is second to none. They are able to talk to mum + cheer her up if needed or help her when she is really confused to settle her. One member of staff, in particular, is really good to mum.

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Review of
Bridge Haven Care Home
from Chris G (Husband of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

Care in my wife's deteriorating condition very well organised and caringly operated

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Review of
Chaucer House Care Home
from Michael B (Son of Resident) published on 2 July 2025 Submitted via Website • Report

Overall Experience

Overall the staff at the home are truly incredible and cannot do enough.
Sadly the management can make you feel uncomfortable by not speaking with you or interacting, particularly the home manager. Who this morning alone walks past and stares but doesn't say a word to me or my Mother as one of her

residents.
The operations manager is nice and will take time to meet with you to resolve concerns and support. The feedback isn't always great and the operations manager herself said six staff won't speak to you as they feel you can take their words wrong. This was on a period where I had to question some of the things happening within my mums care plan after two hospital admissions.
The care however is good overall and the general team are lovely, just a shame the manager doesn't make the effort to speak to residents as she walks past their rooms and their families.

Reply from Hannah De Mesa, Home Manager at Chaucer House Care Home

Thank you for taking the time to share your feedback. Creating a respectful and supportive environment for all residents and their families is something I take very seriously. I value honest feedback,…read more

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Review of
Chaucer House Care Home
from C G (Resident) assisted by family/friend published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

Poor & inadequate choice of food. Often unedible.
Night team not as caring and considerate as it should be.
Do not get enough showers/baths.
Room is hot when sun shining, would like a blind.

Reply from Hannah De Mesa, Home Manager at Chaucer House Care Home

Thank you for your feedback. We appreciate you taking the time to share your thoughts, as this helps us maintain high standards of care at Chaucer House. We take all comments seriously and remain…read more

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Review of
Bridge Haven Care Home
from K C (Niece of Resident) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

I try to visit regularly to Bridge Haven. I have always found the staff to be very kind and caring to the residents. They offer a wide rang of activities to engage with the residents.

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Review of
Amherst Court
from T P (Wife of Resident) assisted by family/friend published on 18 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband, having been hospitalised after a fall at a previous care home / in hospital for 3 months, has settled in extremly well at Amherst Court. Myself and family are very impressed with the quality of care provided and the efficiency and friendliness of the staff, very good!

Reply from Michelle Dexter, Regional Clinical Operations Support Manager at Amherst Court

Thank you for taking the time to complete such a lovely response, and for your kind words for the Home and Staff team. It is wonderful to hear Your Husband has settled in well and you are very happy…read more

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Review of
Bridge Haven Care Home
from Soo H (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Very attentive staff who are quick to respond to Mum's needs. Fabulous range of activities. Staff are professional and courteous. Mum is very well looked after.

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Review of
Pilgrims View
from Dean B (Son of Resident) published on 27 May 2025 Submitted via Website • Report

Overall Experience

We have been delighted with the level of care Mum has received over the past three years at Pilgrim's View and the cleanliness of her room and communal areas. The carers and support staff, have always been so efficient and have the utmost respect for their residents. Nothing has ever been too much trouble

and they have always had the time to spend with Mum. Whilst dementia has its effects over time, the carers accompany their residents on that journey with dignity, compassion and love. I highly recommend Pilgrim's View and all of it's staff.

Reply from Joanna Hartnup, Home manager at Pilgrims View

Thank you for your kind words I have passed these onto the staff. It has been a pleasure having mum at Pilgrims View, she will be missed.Kind regards

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Care Homes Owned by Avante Care & Support in Kent

Avante Care & Support Locations in Kent (6)

Avante Care & Support Reviews in Kent (336)

Bridge Haven Care Home

Bridge Haven Care Home

Bridge Haven Care Home

Bridge Haven Care Home

Chaucer House Care Home

Chaucer House Care Home

Chaucer House Care Home

Chaucer House Care Home

Amherst Court

Barnes Lodge

Amherst Court

Chaucer House Care Home

Bridge Haven Care Home

Bridge Haven Care Home

Chaucer House Care Home

Chaucer House Care Home

Bridge Haven Care Home

Amherst Court

Bridge Haven Care Home

Pilgrims View

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