Avante Care & Support in Kent | 6 Care Homes

Review of
Bridge Haven Care Home
from Janice A (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

The care my mum receives is second to none. They are able to talk to mum + cheer her up if needed or help her when she is really confused to settle her. One member of staff, in particular, is really good to mum.

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Review of
Bridge Haven Care Home
from Chris G (Husband of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

Care in my wife's deteriorating condition very well organised and caringly operated

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Review of
Chaucer House Care Home
from Michael B (Son of Resident) published on 2 July 2025 Submitted via Website • Report

Overall Experience

Overall the staff at the home are truly incredible and cannot do enough.
Sadly the management can make you feel uncomfortable by not speaking with you or interacting, particularly the home manager. Who this morning alone walks past and stares but doesn't say a word to me or my Mother as one of her

residents.
The operations manager is nice and will take time to meet with you to resolve concerns and support. The feedback isn't always great and the operations manager herself said six staff won't speak to you as they feel you can take their words wrong. This was on a period where I had to question some of the things happening within my mums care plan after two hospital admissions.
The care however is good overall and the general team are lovely, just a shame the manager doesn't make the effort to speak to residents as she walks past their rooms and their families.

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Review of
Chaucer House Care Home
from C G (Resident) assisted by family/friend published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

Poor & inadequate choice of food. Often unedible.
Night team not as caring and considerate as it should be.
Do not get enough showers/baths.
Room is hot when sun shining, would like a blind.

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Review of
Bridge Haven Care Home
from Tracy S (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

I cant express enough how kind and caring the staff are. They always have a smile on their face. I cant thank them enough on how they are looking after my mum.
Room is always clean.
If there are any problems they contact you straight away.

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Review of
Bridge Haven Care Home
from K C (Niece of Resident) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

I try to visit regularly to Bridge Haven. I have always found the staff to be very kind and caring to the residents. They offer a wide rang of activities to engage with the residents.

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Review of
Amherst Court
from T P (Wife of Resident) assisted by family/friend published on 18 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband, having been hospitalised after a fall at a previous care home / in hospital for 3 months, has settled in extremly well at Amherst Court. Myself and family are very impressed with the quality of care provided and the efficiency and friendliness of the staff, very good!

Reply from Michelle Dexter, Regional Clinical Operations Support Manager at Amherst Court

Thank you for taking the time to complete such a lovely response, and for your kind words for the Home and Staff team. It is wonderful to hear Your Husband has settled in well and you are very happy with the care quality at Amherst Court.We appreciate your valued feedback.

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Review of
Bridge Haven Care Home
from Soo H (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Very attentive staff who are quick to respond to Mum's needs. Fabulous range of activities. Staff are professional and courteous. Mum is very well looked after.

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Review of
Pilgrims View
from Dean B (Son of Resident) published on 27 May 2025 Submitted via Website • Report

Overall Experience

We have been delighted with the level of care Mum has received over the past three years at Pilgrim's View and the cleanliness of her room and communal areas. The carers and support staff, have always been so efficient and have the utmost respect for their residents. Nothing has ever been too much trouble

and they have always had the time to spend with Mum. Whilst dementia has its effects over time, the carers accompany their residents on that journey with dignity, compassion and love. I highly recommend Pilgrim's View and all of it's staff.

Reply from Joanna Hartnup, Home manager at Pilgrims View

Thank you for your kind words I have passed these onto the staff. It has been a pleasure having mum at Pilgrims View, she will be missed.Kind regards

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Review of
Barnes Lodge
from Sarah K (Daughter-in-law of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

Barns Lodge has significantly improved my father-in-law's care experience since his move from his previous home. The staff are exceptional-caring, attentive, and committed to treating each resident with dignity and respect.
What truly sets Barns Lodge apart is the dedication of certain team members

who consistently go above and beyond, making a real difference in the lives of the residents. Their compassionate approach has fostered a supportive environment that enhances overall well-being.
We have observed a remarkable improvement in my father-in-law's mental health and overall condition, which brings us immense relief and gratitude. The sense of community at Barns Lodge is comforting and reassuring.
Overall, I highly recommend Barns Lodge for anyone seeking compassionate and high-quality care for their loved ones. The positive changes we've witnessed have made a significant impact, and we are incredibly thankful for the outstanding care he receives.

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Review of
Chaucer House Care Home
from L M (Son of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

Existing care staff are generally of a very good to outstanding manner. Agency staff with existing experience at Chaucer House try hard but do not always appear adequately briefed. It is a pity that a turnaround of carers occurs quite regularly as dementia patients in particular benefit from consistency.

Familiarity with staff and an awareness of residents needs and mood swings. Why no newsletters? The loss of the manager was a shame as she brought about change and consistency. A pity that for understandable reasons the replacement colleague has not assumed her role. Has the food quality changed? No trips or journeys for 18 months.

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Review of
Barnes Lodge
from Caroline F (Niece of Resident) published on 7 April 2025 Submitted via Website • Report

Overall Experience

Thank you to everyone at Barnes Lodge for your efficiency, kindness and health and care expertise.
My aunt arrived in late Dec 2024, she settled in very quickly, she is happy and very well cared for.
She and we have had very positive and friendly interactions with everyone on the staff team.
My

aunt is treated with dignity, she is sleeping well at night, she enjoys the meals and she has made friends with other residents and the staff.
There is a positive welcoming feel. The team organise interesting activites-they provide suitable events for a range of residents' needs.
My aunt likes and looks forward to her weekly visit to the in house hairdresser.
The building is well designed, generously sized, full of natural light, freshly decorated and kept very clean. My aunt likes her room with en suite, and there are also several pleasant common rooms available that she can sit in or attend activities in.
She likes the library, where there are books to borrow and board games to play.

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Review of
Bridge Haven Care Home
from Lorraine G (Friend of Resident) published on 7 March 2025 Submitted via Postal Card • Report

Overall Experience

I visited Bridge Haven on many occasions and was blown away by the staff. The care team were amazing. Kind, caring, gentle and attentive. I hope I don't need a care home in the future but I have told my family I would be happy to go here.

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Review of
Bridge Haven Care Home
from Christine C (Daughter of Resident) published on 6 February 2025 Submitted via Postal Card • Report

Overall Experience

Bridge Haven Care Home is a lovely place, all the staff are very friendly and approachable. My mum has settled very well and is very happy. We were concerned about her going into care but the home was wonderful from day one and I would recommend them to anyone.

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Review of
Bridge Haven Care Home
from Eric W (Friend of Resident) published on 3 February 2025 Submitted via Postal Card • Report

Overall Experience

Our friend is well cared for and looked after and will be. One member of staff, in particular, has looked after my friend and is always kind and cheerful, takes his job very well and is always keeping us in the picture. My wife and I are always welcome.

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Review of
Bridge Haven Care Home
from L P (Friend of Resident) published on 3 February 2025 Submitted via Postal Card • Report

Overall Experience

My personal thanks to all the staff for being extremely attentive and supportive, one member of staff, in particular, goes above and beyond to make everyone feel safe and cared for. All staff are caring, it is very clean and airy. It is lovely to see just how fond the staff are with their patients.

Keep up the good work.

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Review of
Barnes Lodge
from Kevin P (Brother of Resident) published on 27 January 2025 Submitted via Postal Card • Report

Overall Experience

My brother has been a resident at Barnes Lodge for eleven months now, I can compare his care because he was at another care home previously. I cannot express my thanks enough to the staff and management! Nothing is too much trouble, from when we arrive to visit until we leave, I have noticed a vast

improvement in his care and cleanliness from his previous care home. Staff are always kind and engaging with my brother, who I must say, doesn't always appreciate this because of his learning difficulties.

Reply from Rebecca Charman, Care Home Manager at Barnes Lodge

Thank you, Kevin, for your kind words and we are so pleased you are happy with the care provided at Barnes Lodge.

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Review of
Bridge Haven Care Home
from Steve B (Son of Resident) published on 23 January 2025 Submitted via Postal Card • Report

Overall Experience

Mother has been in the home for over 12 months. Staff are welcoming and know who I am here to see. Staff are attentive and friendly to my mother who has advanced dementia and Parkinson's. Key staff tend to ensure mum feels comfy and relaxed. Always staff present and happy to help. Make visits more enjoyable

and reassuring.

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Review of
Bridge Haven Care Home
from J S (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report

Overall Experience

Staff are very kind to my mother and all her needs met. The meals look appetising and Mum has put on weight! She has a lovely room that staff keep clean and tidy.

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Review of
Chaucer House Care Home
from Colin C (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report

Overall Experience

The care and support my father had during his time at Chaucer House Care Home was excellent. He and the family were supported with kindness from all staff. During his last days, the staff went above and beyond to support my father and the family at this difficult time. The staff at the Chaucer always

showed kindness and care. We cannot thank them enough for their support and hugs.

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Care Homes Owned by Avante Care & Support in Kent

Avante Care & Support Locations in Kent (6)

Avante Care & Support Reviews in Kent (326)

Bridge Haven Care Home

Bridge Haven Care Home

Chaucer House Care Home

Chaucer House Care Home

Bridge Haven Care Home

Bridge Haven Care Home

Amherst Court

Bridge Haven Care Home

Pilgrims View

Barnes Lodge

Chaucer House Care Home

Barnes Lodge

Bridge Haven Care Home

Bridge Haven Care Home

Bridge Haven Care Home

Bridge Haven Care Home

Barnes Lodge

Bridge Haven Care Home

Bridge Haven Care Home

Chaucer House Care Home

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