Bridge Haven Care Centre, Canterbury, Kent
Bridge Haven Care Centre, Canterbury, Kent
Bridge Haven Care Centre, Canterbury, Kent

Bridge Haven Care Centre has a rural setting in the village of Bridge, close to the city of Canterbury in Kent. It provides care and support for older people living with dementia and strives to give them a new and exciting quality of life during their time at the home.

The home’s philosophy of care is to eradicate loneliness and boredom by promoting social interaction and engagement.

Avante Care and Support understands the importance of a good environment for residents living with dementia. Bridge Haven's refurbishment means it offers two beautifully designed suites called Bluebell and Primrose.

Many of the rooms have an added luxury of patio doors leading out to the secure gardens surrounding Bridge Haven. The home boasts a number of open plan lounges and dining areas with a style and view to suit everyone.

Group: Avante Care & Support

Person in charge: Mary Oyefeso (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Dependent of assessment of needs. Ages 60+.

Single Rooms: 51

Shared Rooms: 1

Rooms with ensuite WC: 45

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bridge Haven Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Bridge Haven Care Centre has a Review Score of 9.1 (9.120)

The Review Score of 9.1 (maximum of 10) for Bridge Haven Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Bridge Haven Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.365 for Bridge Haven Care Centre is calculated as follows: ( (44 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 96 Ratings = 4.365

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.755 Points relating to the number of positive Reviews for Bridge Haven Care Centre is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.6 Target = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bridge Haven Care Centre?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bridge Haven Care Centre

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    1

During July 2017 my wife has spent three weeks on respite care. During this period, I have been very impressed with all aspects of the care she has received. She is happy and has enjoyed the various social arrangements.
Whilst my wife has very poor communication skills, it is clear to me, she is in a safe and caring environment. I will be happy to place her on a long term permanent basis.

How likely would you be to recommend Bridge Haven Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The ongoing care and support that my mother received from the care staff is first rate. The compassion and devotion shown is evident. We visit regularly and the rapport between mum and the staff is clear to see. Mum is in a very good environment and I am content that mum is cared for, A more personal understanding approach by management towards the staff would enhance the feel good factor in the home.

How likely would you be to recommend Bridge Haven Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I have found this care home to be well run. The staff show care and consideration for the people in their charge. In my mother's case, she calls them her friends.

The room she sleeps in is perfectly adequate for her needs. We have spoken to other residents and they all say the food is good.

The home itself is clear with a modern appearance.

How likely would you be to recommend Bridge Haven Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The decision to place a loved family member into care is always going to be a difficult one but the staff at Bridge Haven allay concerns; compassionate, caring and kind they go out of their way to build relationships with their residents as well as looking after them.
The building has a lovely warm and welcoming atmosphere with bright airy lounges, family and visitors can access kitchenettes to make hot/cold drinks although staff always offer, my father's room is well furnished and cleaned to the highest standard. A real "home from home" feeling with a cinema room and "snug" by way of bonus.

How likely would you be to recommend Bridge Haven Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Carers are always helpful and attentive. They engage with the residents and the atmosphere is friendly and welcoming. There's always something going on and my dad loves it there. The food is good too and the rooms are spacious and nicely decorated. All in all, it is much nicer than other care homes I have visited and the complete opposite from the 'Gods waiting room' atmosphere in most care homes.

How likely would you be to recommend Bridge Haven Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother's care at the Haven has been really good. The staff are great, doing a very difficult, specialised job for which they are outrageously underpaid. Though this has regrettably resulted in many staff changes in the time my mother has been there, luckily there a core of extremely professional, dedicated people who have provided the continuity that is vital to everyone's care.
You must invest more in training and appropriate pay for these marvellous people!

How likely would you be to recommend Bridge Haven Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

In general, I am happy with the care Mum receives and most of the staff are caring and helpful. There have been a couple of occasions when I have not been satisfied with the standard of care especially at the weekends when Mum has been left in bed, her pads not changed, neither has she been washed or had anything to eat. This I feel is due to a shortage of staff which I find unacceptable. I also find that the staff do not always fill in the necessary information in the handover notes and I often have to repeat conversations several times to find out what is happening.
It is difficult to give an overall score to the questions below as it depends on what staff are on duty, some are much better than others.

How likely would you be to recommend Bridge Haven Care Centre? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Bridge Haven is a friendly home with caring professional staff which includes not only the care staff but also the domestics, admin, kitchen and maintenance staff. Many of the care staff (mainly Avante employees) have been employed for years which is reassuring for residents and families. Most agency staff are again regulars who therefore are familiar to both residents and their families. The Home is well maintained (very rarely smells), rooms bright and airy, on one level and food excellent. It also benefits from lovely outside spaces and internal areas for families to take their family member when visiting. Things do go wrong and some residents are particularly challenging. Staff (only the manager is a nurse) do their best in the event of illness or accidents and seek expert help if required. Varied activities are organised. Take up is limited by residents abilities and willingness to participate. An active family forum is supportive and inclusive. My mother has been a resident for 4 years.

How likely would you be to recommend Bridge Haven Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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