Bridge Haven Care Home

Conyngham Lane, Bridge, Canterbury CT4 5JX
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9.5 71 Reviews
  • Bridge Haven Care Home, Canterbury
Bridge Haven Care Centre has a rural setting in the village of Bridge, close to the city of Canterbury in Kent. It provides care and support for older people living with dementia and strives to give them a new and exciting quality of life during their time at the home.

The home’s philosophy of care is to eradicate loneliness and boredom by promoting social interaction and engagement.

Avante Care and Support understands the importance of a good environment for residents living with dementia. Bridge Haven's refurbishment means it offers two beautifully designed suites called Bluebell and Primrose.

Many of the rooms have an added luxury of patio doors leading out to the secure gardens surrounding Bridge Haven. The home boasts a number of open plan lounges and dining areas with a style and view to suit everyone.
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Care Provided by Bridge Haven Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1198
  • Self-Funded Residential Dementia Care: from £1198
  • RESPITE Self-Funded Residential Care: from £1317
  • RESPITE Self-Funded Residential Dementia Care: from £1317

The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top-up fees are considered.

These prices are only a guideline, please contact Bridge Haven Care Home to find out the exact price for your requirements.

Contact Bridge Haven Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bridge Haven Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emmanuel Armah (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (22)

Bridge Haven Care Home Reviews (71)

9.5

Bridge Haven Care Home has a Review Score of 9.5 (9.517) out of 10, based on 17 reviews in the last 2 years.
Over all time Bridge Haven Care Home has 71 reviews.

Overall Experience
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Date Published
  • 71
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Reviewer Connection to Bridge Haven Care Home
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Total of 71, showing 41-60
Review from P B (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy and relieved to have found a care home for my Mum where residents are treated as the individuals they are. The extremely dedicated team, including carers, activity coordinators, kitchen, domestic and maintenance staff (alongside the management and administrative team) work really hard
to provide a home from home atmosphere. I am particularly impressed with the variety of activities and outings arranged which provide much-needed stimulation and interest for the residents.
Reply from Kim Drury, Home Manager at Bridge Haven Care HomeThank you for your kind comments. We all feel like one big family here at Bridge Haven and try our best to make everyone feel at home.
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Review from C B (Daughter of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so caring to the residents and all get on with the residents, family and friends that visit.
They are very helpful.
The kitchen staff are lovely and cook what they can for the individual residents where possible.
Reply from Kim Drury, Home Manager at Bridge Haven Care HomeThank you for the lovely comments about the home. I will pass these on to our staff.
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Review from Lester C (Husband of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Bridge Haven for my mother in law in 2010 after inspecting lots of others. Was very pleased with the service etc.
We searched other homes again when my wife needed residential care in 2017. Bridge Haven again came out as the best, hence my opinions listed below;


1. Dedication of staff.
2.

Staff appear to really enjoy their job.
3. Design and layout of the building.
4. Food of excellent quality and variations.
5. Never smells.
6. Lovely outdoor areas.
7. Often & regular entertainment.
8. A very bright, airy, welcoming and open plan aspect.
9. Family forum to involve residents families.
Reply from Frances Lake, Customer Support Officer at Bridge Haven Care HomeThank you for your positive feedback, we value all comments from residents and their family members. We are very proud of our staff and their dedication to those whose home they work in
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Review from Catherine C (Niece of Resident) published on 1 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Aunt was a demanding resident, resisting attempts at personal care. Despite this, the home did all they could to ensure her needs were met and her dignity retained.
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Review from Helen S (Granddaughter of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most caring home you could ever wish for. The staff genuinely care about the patients. It's always spotlessly clean. The food is of a high standard. The facilities are plentiful with a cinema, pub and tea rooms and the staff go above and beyond for all patients and their families.
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Review from J A (Daughter-in-law of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dear mother in law is very well looked after and in the only safe place. The staff are good at what they do but are often not supported by the use of agency staff who are often untrained.
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Review from William A (Friend of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are first class and work in a sometimes very difficult situation.
They are all friendly to visitors and residents alike.
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Review from Alan A (Son of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff work very hard and are motivated to help all the residents.
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Review from L T (Daughter of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at the home for the last two and a half years. She is happy and settled there. The staff are caring and seem genuinely fond of Mum.
I visit at least twice a week and always feel welcome. I go at various times and have no complaints.
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Review from E T (Son-in-law of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
To me the staff I come across, in particular, regular ones (not agency) have the residents well being at heart. Sometimes they become overwhelmed when multiple incidents occur.
Overall I am satisfied with the running of the home and feel my mother in law is safe, well fed and in the best possible place.
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Review from David N (Power of Attorney of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is modern, spacious, airy and spotlessly clean. It is well equipped. The bedroom is ensuite and is spacious, comfortable and has a view of the garden. The staff are first class, despite the difficulties. There is a friendly atmosphere and visitors are made to feel very welcome at any time.
When issues arise, the communication is good. We would like to see even more visiting activities and even better staff/patient ratio but appreciate the issues.
We would vehemently recommend Bridge Haven.
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Review from Shirley W (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home always clean. Staff always kind and understanding and attentive. Food excellent. Standard of care excellent. Always keep you informed of situations.
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Review from Sally W (Wife of Resident) published on 7 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy atmosphere.
Clean home.
Great, friendly staff.
Wonderful place.
Would highly recommend this wonderful place.
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Review from S C (Daughter of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is generally happy and well cared for. She is in a safe environment, it's always clean and warm. The staff work very hard to ensure the residents are well cared for.
The standard of food is excellent.
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Review from M F (Son of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff.
Clean.
Very caring.
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Review from Darren C (Son of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All seems to be going well currently. Food and care are very good.
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Review from C S (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and staff.
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Review from Kerry (Daughter of Resident) published on 17 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care facility is well kept. Activities are plentiful for the residents. Services are fantastic. Employees are wonderful and caring.
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Review from G C (Son of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bridge Haven provided a caring environment for my father as increasing frailty meant that he could no longer live at home. The staff were sensitive to his needs and made him welcome. They made sure that he kept up his appearance (for example by keeping him clean shaven). They also made family and other
visitors welcome. Activities have been scored lower as this was one area where more could be done but overall, we are grateful for the caring support provided.
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Review from J W (Daughter of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very first impression was wonderful, a friendly smile and very reassuring from staff members that my mum would be really looked after and when you are making this huge decision that means everything. Bridge Haven is small enough to feel like a family and all the staff are so kind and caring when
I leave Mum after visiting I am happy that all the staff really care. My mum has really thrived on the care at Bridge Haven and looks so much better and describes Bridge Haven as a five-star hotel. The food is particularly good. This has made a very difficult decision a lot easier to cope with.
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Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Bridge Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.592 for Bridge Haven Care Home is calculated as follows: ( (132 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 201 Ratings = 4.592
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Bridge Haven Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Emmanuel Armah

Job Title: Deputy Manager Joined: 2023

Deputy Manager at Bridge Haven

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