Bridge Haven Care Home

Very pleased with the care my mother received. Staff are very friendly and confident. The place was always clean and tidy, the food was very good, and the patients were always looked after well. Could not have asked for more for my mum during her final time with us.

Thanks for all you are doing for her.

All of my mother-in-law's needs are being met on a daily basis. All staff are very attentive to her moods and needs. Communication between staff, client and family are very good. Any issues are dealt with very quickly. We can phone at any time and nothing is ever too much trouble.

Mum has settled in very quickly and we are all happy at the care provided for her. The staff are lovely and there are lots of activities to keep Mum engaged. Overall, would recommend to anyone.

I have been very impressed with the care and attention Dad gets from most of the staff. The home appears clean and well-organised. He is very happy in Bridge Haven and appears more relaxed and content in this home.

The outstanding benefit of Bridge Haven Care Home is the amazing dedication, love and care that the staff show towards their residents. I am very relieved to know that my wife is receiving this level of attention in her hours of need.

Nothing is too much trouble.

It was lovely to be able to see my friend in a more relaxed setting following the restrictions of lockdown. She looked clean and happy. She has a good relationship with the staff who treat her with consideration and respect even though she can be difficult at times. It was a hot day, so she was provided with a cold drink. The staff were attentive, making sure that the residents drank the drinks provided. On the day I visited, the staff were good-humoured and efficient.

One suggestion is that name badges would be nice for all staff, so we can talk about them to Mum and know ‘the family’. Thank you.

I cannot praise too highly the care and attention that my wife has received since becoming a resident over 2 years ago. Whenever she has had any problems, they have been attended to in a most professional and compassionate manner. The way that they coped with the multitude of problems thrown at them by the pandemic deserves the highest praise. During this time they also managed to keep us fully informed of all that was happening. Many, many thanks.

The team at Bridge Haven has taken exceptional care of my mother since she moved there last summer. They are always kind and compassionate and take the time to ensure she has everything she needs, or just to chat with her. They have maintained the highest levels of safety throughout these difficult times, monitoring testing of all visitors and offering sensible solutions to the limitations forced on them by the Covid pandemic. The home is clean and beautifully maintained and offers a huge range of activities and support for its residents. It genuinely feels like a "home from home" environment.

Very caring and supportive to mum. The care home staff are always so welcoming and I greatly appreciate the support they have given me during this difficult period.

It has not been easy with the social distancing restrictions, but they have done their best to facilitate visits when allowed.

I have only rated the room ‘Good’ below as I have been unable to see inside yet because of the pandemic, but this is no reflection on the facilities.

The care and love that my mum received from all the staff at Bridge Haven was unprecedented. This wasn’t a care home, it was her home and the staff were her family. They made her laugh, smile and she was happy. They went out of their way to ensure that Mum was clean, safe, happy, well-fed, entertained and loved. Some of the care staff even visited Mum in hospital on their days off. Their care didn't only focus on her, but also on us and we miss them very much.

Absolutely excellent care in the last months of my mother's life. A lovely location.

The care my husband has received in Bridge Haven is second to none. He is always treated with respect and dignity. The staff interaction with the residents is always with humour, sympathy and caring. The meals are well planned, nutritious and beautifully presented. The cleanliness is superb as is the laundry service. Definitely 5 stars.

I am so happy and relieved to have found a care home for my Mum where residents are treated as the individuals they are. The extremely dedicated team, including carers, activity coordinators, kitchen, domestic and maintenance staff (alongside the management and administrative team) work really hard to provide a home from home atmosphere. I am particularly impressed with the variety of activities and outings arranged which provide much-needed stimulation and interest for the residents.

The kitchen staff are lovely and cook what they can for the individual residents where possible.

We searched other homes again when my wife needed residential care in 2017. Bridge Haven again came out as the best, hence my opinions listed below;

9. Family forum to involve residents families.

My Aunt was a demanding resident, resisting attempts at personal care. Despite this, the home did all they could to ensure her needs were met and her dignity retained.

The most caring home you could ever wish for. The staff genuinely care about the patients. It's always spotlessly clean. The food is of a high standard. The facilities are plentiful with a cinema, pub and tea rooms and the staff go above and beyond for all patients and their families.