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Bridge Haven Care Home

Conyngham Lane, Bridge, Canterbury, Kent CT4 5JX
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Bridge Haven Care Home, Canterbury
Bridge Haven Care Home, Canterbury
Bridge Haven Care Home, Canterbury

Bridge Haven Care Centre has a rural setting in the village of Bridge, close to the city of Canterbury in Kent. It provides care and support for older people living with dementia and strives to give them a new and exciting quality of life during their time at the home.

The home’s philosophy of care is to eradicate loneliness and boredom by promoting social interaction and engagement.

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Care Provided by Bridge Haven Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,270From £1,397
Residential Dementia CareFrom £1,270From £1,397

The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top-up fees are considered.

Contact Bridge Haven Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emmanuel Armah (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (22)

Bridge Haven Care Home Reviews (81)

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9.5

Bridge Haven Care Home has a Review Score of 9.5 (9.489) out of 10, based on 27 reviews in the last 2 years. Over all time Bridge Haven Care Home has 81 reviews.

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Showing 81 reviews matching selected criteria
Review from Brian M (Husband of Resident) published on 27 January 2023 Submitted via Website
Overall Experience

The outstanding benefit of Bridge Haven Care Home is the amazing dedication, love and care that the staff show towards their residents. I am very relieved to know that my wife is receiving this level of attention in her hours of need.

Reply from Lorna Berry, Receptionist at Bridge Haven Care Home

Thank you so much for your response. Many thanks.

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Review from Judy C (Daughter of Resident) published on 26 January 2023 Submitted via Website
Overall Experience
Relatives are fully informed.
Relatives meeting in January to discuss activities/care and all issues at the home. Made to feel welcome and involved in all aspects of loved ones' experience in the home.

Nothing is too much trouble.

Reply from Lorna Berry, Receptionist at Bridge Haven Care Home

Many thanks for your review. We are glad that your mum has settled so well.

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Review from Jackie S (Friend of Resident) published on 28 June 2022 Submitted via Postal Card
Overall Experience

It was lovely to be able to see my friend in a more relaxed setting following the restrictions of lockdown. She looked clean and happy. She has a good relationship with the staff who treat her with consideration and respect even though she can be difficult at times. It was a hot day, so she was provided with a cold drink. The staff were attentive, making sure that the residents drank the drinks provided. On the day I visited, the staff were good-humoured and efficient.

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Review from M G (Daughter of Resident) published on 29 March 2022 Submitted via Website
Overall Experience
My sister and I visited together for Mum’s 90th birthday. We were impressed that all staff were aware of the occasion and the personal knowledge, care and compassion shown for our mother, was lovely to see. She smiled and related to staff well, as she had done on many occasions. We saw her room for the first time and walked through. The home generally and her room were immaculate. Her bathroom was pristine. Her photos and pictures were nicely displayed, so she could see them. Staff were smiley, gentle and thoughtful, giving us time together, whilst being on hand, should we have needed them. It was a lovely occasion. Staff also show much empathy and understanding towards our situation and feelings, which is very much appreciated. Mum seems happy and it is often nice, when we come away, as staff come to get her, she smiles warmly at them. This is a comfort to us.

One suggestion is that name badges would be nice for all staff, so we can talk about them to Mum and know ‘the family’. Thank you.

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Review from Fred S (Husband of Resident) published on 10 February 2022 Submitted via Website
Overall Experience

I cannot praise too highly the care and attention that my wife has received since becoming a resident over 2 years ago. Whenever she has had any problems, they have been attended to in a most professional and compassionate manner. The way that they coped with the multitude of problems thrown at them by the pandemic deserves the highest praise. During this time they also managed to keep us fully informed of all that was happening. Many, many thanks.

Reply from Kim Saint, Home Manager at Bridge Haven Care Home

The staff team have worked to the best of their ability through these difficult times and will be supported by these kind words. Thank you.

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Review from M J (Daughter of Resident) published on 10 February 2022 Submitted via Website
Overall Experience

The team at Bridge Haven has taken exceptional care of my mother since she moved there last summer. They are always kind and compassionate and take the time to ensure she has everything she needs, or just to chat with her. They have maintained the highest levels of safety throughout these difficult times, monitoring testing of all visitors and offering sensible solutions to the limitations forced on them by the Covid pandemic. The home is clean and beautifully maintained and offers a huge range of activities and support for its residents. It genuinely feels like a "home from home" environment.

Reply from Kim Saint, Home Manager at Bridge Haven Care Home

We thank you for your kind words and we will continue to support everyone at Bridge Haven to remain safe as we can in these unprecedented times.

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Review from Claire B (Daughter of Resident) published on 1 July 2021 Submitted via Website
Overall Experience

Very caring and supportive to mum. The care home staff are always so welcoming and I greatly appreciate the support they have given me during this difficult period.

It has not been easy with the social distancing restrictions, but they have done their best to facilitate visits when allowed.

I have only rated the room ‘Good’ below as I have been unable to see inside yet because of the pandemic, but this is no reflection on the facilities.

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Review from Maureen C (Daughter of Resident) published on 11 November 2019 Submitted via Website
Overall Experience

The care and love that my mum received from all the staff at Bridge Haven was unprecedented. This wasn’t a care home, it was her home and the staff were her family. They made her laugh, smile and she was happy. They went out of their way to ensure that Mum was clean, safe, happy, well-fed, entertained and loved. Some of the care staff even visited Mum in hospital on their days off. Their care didn't only focus on her, but also on us and we miss them very much.

Reply from Kim Drury, Home Manager at Bridge Haven Care Home
Dear Maureen, thank you for your kind words. It was a pleasure to have supported Mum and her family while living at Bridge Haven. She had such an infectious smile and personality, she will always be remembered with a smile.

We would welcome you as a family to remain in touch with the home and a cuppa will always be here for you. Best wishes from all at Bridge Haven.

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Review from P G (Son of Resident) published on 11 September 2019 Submitted via Postal Card
Overall Experience

Absolutely excellent care in the last months of my mother's life. A lovely location.

Reply from Kim Drury, Home Manager at Bridge Haven Care Home

We were so happy to support your mum to enjoy the last few months of her life here at Bridge Haven.

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Review from Lorna H (Wife of Resident) published on 9 September 2019 Submitted via Postal Card
Overall Experience

The care my husband has received in Bridge Haven is second to none. He is always treated with respect and dignity. The staff interaction with the residents is always with humour, sympathy and caring. The meals are well planned, nutritious and beautifully presented. The cleanliness is superb as is the laundry service. Definitely 5 stars.

Reply from Thank you Lorna, Home Manager at Bridge Haven Care Home

Thank you, Lorna, for your comments about Bridge Haven. They will be shared with the staff.

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Review from P B (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card
Overall Experience

I am so happy and relieved to have found a care home for my Mum where residents are treated as the individuals they are. The extremely dedicated team, including carers, activity coordinators, kitchen, domestic and maintenance staff (alongside the management and administrative team) work really hard to provide a home from home atmosphere. I am particularly impressed with the variety of activities and outings arranged which provide much-needed stimulation and interest for the residents.

Reply from Kim Drury, Home Manager at Bridge Haven Care Home

Thank you for your kind comments. We all feel like one big family here at Bridge Haven and try our best to make everyone feel at home.

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Review from C B (Daughter of Resident) published on 4 July 2019 Submitted via Postal Card
Overall Experience
The staff are so caring to the residents and all get on with the residents, family and friends that visit.
They are very helpful.

The kitchen staff are lovely and cook what they can for the individual residents where possible.

Reply from Kim Drury, Home Manager at Bridge Haven Care Home

Thank you for the lovely comments about the home. I will pass these on to our staff.

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Review from Lester C (Husband of Resident) published on 14 March 2019 Submitted via Website
Overall Experience
I used Bridge Haven for my mother in law in 2010 after inspecting lots of others. Was very pleased with the service etc.

We searched other homes again when my wife needed residential care in 2017. Bridge Haven again came out as the best, hence my opinions listed below;

1. Dedication of staff.
2. Staff appear to really enjoy their job.
3. Design and layout of the building.
4. Food of excellent quality and variations.
5. Never smells.
6. Lovely outdoor areas.
7. Often & regular entertainment.
8. A very bright, airy, welcoming and open plan aspect.

9. Family forum to involve residents families.

Reply from Frances Lake, Customer Support Officer at Bridge Haven Care Home

Thank you for your positive feedback, we value all comments from residents and their family members. We are very proud of our staff and their dedication to those whose home they work in

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Review from Catherine C (Niece of Resident) published on 1 February 2019 Submitted via Postal Card
Overall Experience

My Aunt was a demanding resident, resisting attempts at personal care. Despite this, the home did all they could to ensure her needs were met and her dignity retained.

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Review from Helen S (Granddaughter of Resident) published on 14 January 2019 Submitted via Postal Card
Overall Experience

The most caring home you could ever wish for. The staff genuinely care about the patients. It's always spotlessly clean. The food is of a high standard. The facilities are plentiful with a cinema, pub and tea rooms and the staff go above and beyond for all patients and their families.

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Review from J A (Daughter-in-law of Resident) published on 11 January 2019 Submitted via Postal Card
Overall Experience

My dear mother in law is very well looked after and in the only safe place. The staff are good at what they do but are often not supported by the use of agency staff who are often untrained.

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Review from William A (Friend of Resident) published on 11 January 2019 Submitted via Postal Card
Overall Experience
The staff are first class and work in a sometimes very difficult situation.

They are all friendly to visitors and residents alike.

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Review from Alan A (Son of Resident) published on 11 January 2019 Submitted via Postal Card
Overall Experience

The staff work very hard and are motivated to help all the residents.

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Review from L T (Daughter of Resident) published on 11 January 2019 Submitted via Postal Card
Overall Experience
My mother has been at the home for the last two and a half years. She is happy and settled there. The staff are caring and seem genuinely fond of Mum.

I visit at least twice a week and always feel welcome. I go at various times and have no complaints.

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Review from E T (Son-in-law of Resident) published on 10 January 2019 Submitted via Postal Card
Overall Experience
To me the staff I come across, in particular, regular ones (not agency) have the residents well being at heart. Sometimes they become overwhelmed when multiple incidents occur.

Overall I am satisfied with the running of the home and feel my mother in law is safe, well fed and in the best possible place.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 March 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Meet the Team (1)

Emmanuel Armah
Emmanuel ArmahJob Title:Registered Home ManagerJoined: 2023

Registered Home Manager at Bridge Haven

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