Bridge Haven Care Home

Overall I am satisfied with the running of the home and feel my mother in law is safe, well fed and in the best possible place.

We would vehemently recommend Bridge Haven.

Home always clean. Staff always kind and understanding and attentive. Food excellent. Standard of care excellent. Always keep you informed of situations.

Would highly recommend this wonderful place.

The standard of food is excellent.

Very caring.

All seems to be going well currently. Food and care are very good.

Excellent care and staff.

Care facility is well kept. Activities are plentiful for the residents. Services are fantastic. Employees are wonderful and caring.

Bridge Haven provided a caring environment for my father as increasing frailty meant that he could no longer live at home. The staff were sensitive to his needs and made him welcome. They made sure that he kept up his appearance (for example by keeping him clean shaven). They also made family and other visitors welcome. Activities have been scored lower as this was one area where more could be done but overall, we are grateful for the caring support provided.

My very first impression was wonderful, a friendly smile and very reassuring from staff members that my mum would be really looked after and when you are making this huge decision that means everything. Bridge Haven is small enough to feel like a family and all the staff are so kind and caring when I leave Mum after visiting I am happy that all the staff really care. My mum has really thrived on the care at Bridge Haven and looks so much better and describes Bridge Haven as a five-star hotel. The food is particularly good. This has made a very difficult decision a lot easier to cope with.

Wonderful layout of building.

Good work by carers!

My friend is a resident. I visit her regularly. I am very impressed with the home. The staff are very friendly and very attentive to the resident's needs. My friend appears to be settled and quite happy most of the time.

A review of part of the activities needs looking into and part of management.

Whilst my wife has very poor communication skills, it is clear to me, she is in a safe and caring environment. I will be happy to place her on a long term permanent basis.

I have found this care home to be well run. The staff show care and consideration for the people in their charge. In my mother's case, she calls them her friends.

The room she sleeps in is perfectly adequate for her needs. We have spoken to other residents and they all say the food is good.

The home itself is clear with a modern appearance.

The ongoing care and support that my mother received from the care staff is first rate. The compassion and devotion shown is evident. We visit regularly and the rapport between mum and the staff is clear to see. Mum is in a very good environment and I am content that mum is cared for, A more personal understanding approach by management towards the staff would enhance the feel good factor in the home.

The building has a lovely warm and welcoming atmosphere with bright airy lounges, family and visitors can access kitchenettes to make hot/cold drinks although staff always offer, my father's room is well furnished and cleaned to the highest standard. A real "home from home" feeling with a cinema room and "snug" by way of bonus.

Carers are always helpful and attentive. They engage with the residents and the atmosphere is friendly and welcoming. There's always something going on and my dad loves it there. The food is good too and the rooms are spacious and nicely decorated. All in all, it is much nicer than other care homes I have visited and the complete opposite from the 'Gods waiting room' atmosphere in most care homes.