Bridge Haven Care Home

Conyngham Lane, Bridge, Canterbury CT4 5JX
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9.6 69 Reviews
  • Bridge Haven Care Home, Canterbury
Bridge Haven Care Centre has a rural setting in the village of Bridge, close to the city of Canterbury in Kent. It provides care and support for older people living with dementia and strives to give them a new and exciting quality of life during their time at the home.

The home’s philosophy of care is to eradicate loneliness and boredom by promoting social interaction and engagement.

Avante Care and Support understands the importance of a good environment for residents living with dementia. Bridge Haven's refurbishment means it offers two beautifully designed suites called Bluebell and Primrose.

Many of the rooms have an added luxury of patio doors leading out to the secure gardens surrounding Bridge Haven. The home boasts a number of open plan lounges and dining areas with a style and view to suit everyone.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1198
  • Self-Funded Residential Dementia Care: from £1198
  • RESPITE Self-Funded Residential Care: from £1317
  • RESPITE Self-Funded Residential Dementia Care: from £1317

The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top-up fees are considered.

These prices are only a guideline, please contact Bridge Haven Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Hodges (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Dependent of assessment of needs
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (22)

Bridge Haven Care Home Reviews (69)

9.6

Bridge Haven Care Home has a Review Score of 9.6 (9.643) out of 10, based on 13 reviews in the last 2 years.
Over all time Bridge Haven Care Home has 69 reviews.

Overall Experience
  • 52
  • 16
  • 1
  • 0
  • 0
Date Published
  • 69
  • 5
  • 13
  • 13
  • 56
Reviewer Connection to Bridge Haven Care Home
  • 28
  • 14
  • 6
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 69, showing 61-69
Review from S L (Friend of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is a resident. I visit her regularly. I am very impressed with the home. The staff are very friendly and very attentive to the resident's needs. My friend appears to be settled and quite happy most of the time.
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Review from A S (Partner of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A review of part of the activities needs looking into and part of management.
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Review from Gerald K (Wife of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During July 2017 my wife has spent three weeks on respite care. During this period, I have been very impressed with all aspects of the care she has received. She is happy and has enjoyed the various social arrangements.
Whilst my wife has very poor communication skills, it is clear to me, she is in
a safe and caring environment. I will be happy to place her on a long term permanent basis.
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Review from A B (Son of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found this care home to be well run. The staff show care and consideration for the people in their charge. In my mother's case, she calls them her friends.


The room she sleeps in is perfectly adequate for her needs. We have spoken to other residents and they all say the food is good.


The

home itself is clear with a modern appearance.
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Review from J M (Son of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The ongoing care and support that my mother received from the care staff is first rate. The compassion and devotion shown is evident. We visit regularly and the rapport between mum and the staff is clear to see. Mum is in a very good environment and I am content that mum is cared for, A more personal
understanding approach by management towards the staff would enhance the feel good factor in the home.
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Review from M (Daughter of Resident) published on 18 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The decision to place a loved family member into care is always going to be a difficult one but the staff at Bridge Haven allay concerns; compassionate, caring and kind they go out of their way to build relationships with their residents as well as looking after them.
The building has a lovely warm
and welcoming atmosphere with bright airy lounges, family and visitors can access kitchenettes to make hot/cold drinks although staff always offer, my father's room is well furnished and cleaned to the highest standard. A real "home from home" feeling with a cinema room and "snug" by way of bonus.
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Review from Fiona M (Daughter of Resident) published on 28 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are always helpful and attentive. They engage with the residents and the atmosphere is friendly and welcoming. There's always something going on and my dad loves it there. The food is good too and the rooms are spacious and nicely decorated. All in all, it is much nicer than other care homes
I have visited and the complete opposite from the 'Gods waiting room' atmosphere in most care homes.
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Review from Andrew (Son of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's care at the Haven has been really good. The staff are great, doing a very difficult, specialised job for which they are outrageously underpaid. Though this has regrettably resulted in many staff changes in the time my mother has been there, luckily there a core of extremely professional,
dedicated people who have provided the continuity that is vital to everyone's care.
You must invest more in training and appropriate pay for these marvellous people!
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Review from Katherine G (Daughter of Resident) published on 3 February 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
In general, I am happy with the care Mum receives and most of the staff are caring and helpful. There have been a couple of occasions when I have not been satisfied with the standard of care especially at the weekends when Mum has been left in bed, her pads not changed, neither has she been washed or
had anything to eat. This I feel is due to a shortage of staff which I find unacceptable. I also find that the staff do not always fill in the necessary information in the handover notes and I often have to repeat conversations several times to find out what is happening.
It is difficult to give an overall score to the questions below as it depends on what staff are on duty, some are much better than others.
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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Bridge Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.643 for Bridge Haven Care Home is calculated as follows: ( (108 Excellents x 5) + (38 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.643
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bridge Haven Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Emma Lock

Job Title: Registered Manager

Emma is the Registered Manager at Bridge Haven.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bridge Haven Care Home to verify any information. View our terms and conditions. Bridge Haven Care Home has an Enhanced Service - more info.