Riverdale Court care home, situated in Welling, in the London Borough of Bexley, is a care facility providing residential care for older people living with dementia.
Riverdale Court provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24 hour specialist person centred dementia care.
All of the bedrooms have bright modern en suite facilities with individual colour schemes to provide relaxation and a sense of well-being.
At the heart of Riverdale Court is its Philosophy of Care, where social interaction and engagement is encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.
Group: Avante Care & Support
Local Authority / Social Services: London Borough of Bexley Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 80 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 80
Rooms with ensuite WC: 80
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Visiting Health Professionals not to visit for appointments at meal times.
Latest Care Quality Commission* Report on Riverdale Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.4 (maximum of 10) for Riverdale Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Riverdale Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 4 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.419 for Riverdale Court is calculated as follows: ( (63 Excellents x 5) + (43 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 117 Ratings = 4.419
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4 Points relating to the number of positive Reviews for Riverdale Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 4 Reviews ÷ 16 Target = 0.250
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Riverdale Court has a Review Score of 8.4 (8.419) from 10 Reviews
Review submitted from a Website Submission by Denise C (Daughter of Resident) on Wednesday 31 January 2018. Relates to January 2018.
Why oh why when managers change, do they allow the new managers (of which there have been a few) to change everything again. We have just got used to the last lot of changes at this home and again, more changes! The last manager introduced some good things! One being the nail bar and I understand that is to be taken away. Every time you allow these changes to be made surely you realise that it upsets residents and staff, and staff leave... good staff! You have some fantastic staff which makes this home !!
I understand that everyone wants to put their mark on things but why change the things that are good. Perhaps the concentration should be on the things that are not right of which there are a few!! You are always losing good staff that work very hard to maintain this home. Or does that not matter? Another thing is why do the managers not mingle with the residents or relatives, it would be nice to see that instead of them being in their office most of the time.
How likely would you be to recommend Riverdale Court? Unlikely
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Review submitted from a Postal Card by Christine D (Daughter of Resident) on Monday 23 October 2017. Relates to October 2017.
I am more than happy with Riverdale Court, My mother has been cared for on a respite care package. The carers are very well trained and I cannot fault the care provided. The food and accommodation are excellent. The home is kept clean to a very high standard. My mother is suffering from advanced dementia and is not an easy person to care for. Well done to everyone at Riverdale Court.
How likely would you be to recommend Riverdale Court? Likely
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Review submitted from a Postal Card by H C (Daughter of Resident) on Thursday 12 October 2017. Relates to October 2017.
I am very pleased with the care my father has received since he moved in. Staff are friendly and helpful, the carers are patient and cheerful, giving him the support he needs. He has been encouraged to join in activities and enjoys trying things he has not done before!
How likely would you be to recommend Riverdale Court? Likely
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Review submitted from a Website Submission by Joyce R (Friend of Resident) on Wednesday 17 May 2017. Relates to May 2017.
I used to go to Church with one of the residents. I just had to tell the manager today how wonderful her staff are. I visit a few friends in Home's and you hear bad things so I think it is important to say how good the staff are here. They always welcome me and are so kind and outgoing. A real credit to my friend.
How likely would you be to recommend Riverdale Court? Extremely Likely
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Review submitted from a Website Submission by Terry B (Friend of Resident) on Wednesday 10 May 2017. Relates to April 2017.
We live nearby a lovely residential area. We visit the home and are invited to events which is very kind, they don't have to do that. The grandchildren love coming for the Easter Egg Hunt and the residents and staff are always cheery and welcoming. Staff always say hello when we see them.
How likely would you be to recommend Riverdale Court? Extremely Likely
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Review submitted from a Website Submission by Zelda W (Daughter-in-law of Resident) on Thursday 23 March 2017. Relates to March 2017.
This is how respite and care should be, a really good team of dedicated, caring and "can do" people providing high-quality support to people in an environment that are comfortable, safe, clean, very friendly and positive. If mum is happy, I'm happy.
How likely would you be to recommend Riverdale Court? Extremely Likely
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Review submitted from a Website Submission by Mary C (Daughter of Resident) on Wednesday 15 March 2017. Relates to March 2017.
My Father recently came in for respite. We were very anxious about it as it was the first time. The staff not only gave wonderful care to my dad but also supported us as a family.
We are so glad we chose Riverdale Court. The management were available to speak to me every day. Brilliant staff and managers.
How likely would you be to recommend Riverdale Court? Extremely Likely
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Review submitted from a Website Submission by Kim J (Daughter of Resident) on Friday 3 February 2017. Relates to February 2017.
The staff in Riverdale treat my mother with care and compassion. They are very friendly and helped me get through a very difficult time when mum was first admitted. I would highly recommend Riverdale as an excellent choice of care home particularly for someone with a dementia condition.
How likely would you be to recommend Riverdale Court? Extremely Likely
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Review submitted from a Website Submission by Jan H (Daughter of Resident) on Wednesday 1 February 2017. Relates to February 2017.
Very polite and supportive staff. My mother has language and memory problems and has been supported very well considering. I visit whenever I can and am made to feel welcome whatever the time. I had concerns over an agency staff who supported my mother by dressing her inappropriately - I raised this with staff and felt that I was heard. Very reassuring for the family.
How likely would you be to recommend Riverdale Court? Extremely Likely
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Review submitted from a Website Submission by Kelvin S (Son of Resident) on Wednesday 1 February 2017. Relates to February 2017.
Riverdale staff have shown to be kind, caring and respectful, my mother has responded to the care she receives and appears healthier than when she first arrived, although often confused, she does appear (and often says she feels) quite content.
How likely would you be to recommend Riverdale Court? Likely
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There are currently no Care Home Idol entrants who have performed at Riverdale Court