Riverdale Court

17 Dovedale Close, Welling DA16 3BU
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9.7 127 Reviews
  • Riverdale Court, Welling
Riverdale Court care home, situated in Welling, in the London Borough of Bexley, is a care facility providing residential care for older people living with dementia.

Riverdale Court provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour specialist person-centred dementia care.

All of the bedrooms have bright modern en suite facilities with individual colour schemes to provide relaxation and a sense of well-being.

At the heart of Riverdale Court is its Philosophy of Care, The Eden alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1823
  • Self-Funded Residential Dementia Care: from £1823
  • RESPITE Self-Funded Residential Care: from £2005
  • RESPITE Self-Funded Residential Dementia Care: from £2005

The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.

These prices are only a guideline, please contact Riverdale Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Eddie Hall (Deputy Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visiting Health Professionals not to visit for appointments at meal times.

Riverdale Court Reviews (127)

9.7

Riverdale Court has a Review Score of 9.7 (9.698) out of 10, based on 21 reviews in the last 2 years.
Over all time Riverdale Court has 127 reviews.

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Total of 127, showing 61-80
Review from M B (Daughter-in-law of Resident) published on 28 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved into Riverdale in late February. Both I and my husband are very pleased with the care and compassion the staff show towards all residents. The staff are very friendly and helpful. The rooms are very clean, spacious and homely. The activity team, work really hard and there is always
something going on. Due to the Covid-19 lockdown, we are unable to visit, but we know she is being well looked after and they will inform us if there is anything we need to know. We can also phone to talk to our Mum when we like, which gives us peace of mind.
Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you so much for the review from all the staff and management.
I will make sure to pass the feedback to our team.

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Review from Janet F (Daughter of Resident) published on 27 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Riverdale Court on Willow suite for four and a half years until she recently, sadly passed away.
The care that she was given was excellent and the staff were amazing.
The home is a very friendly and welcoming place and I am so glad that I chose for my mum to live here.
As
her needs changed, the staff went above and beyond to meet them and I felt as if they treated her like one of their own.
They were really supportive to me throughout her time at Riverdale and I can't thank them enough for what they did for Mum and for me.
Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you so much for your review and also for the cakes and cards you sent us. I will share the review with our team.
We are so sad to have lost Mary. She was very special to us and also thank you for always believing in us. You are very welcome to visit after the lockdown.

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Review from Danielle S (Granddaughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home has provided a second chance at life for my nan. She has spent the last ten to fifteen years quite isolated in her house, not wanting to go outside and mix with anyone, which was hard for us to watch. She had no interest in anything other than the TV. After she became quite frail she could
no longer look after herself and my mum could no longer help care for her due to her own health problems. We chose this home not knowing how she would cope after being so used to her own isolated routine. She has been there now five months and she is a completely different person! The staff at the care home have helped her to make friends, join in with activities of her interests and they have given her daily company and a friendly face to talk to. Plus she has around the clock care by some of the nicest, kindest carers we’ve met. She loves to sit out in the beautiful garden with her friends. She enjoys the activities and the food. The staff always tailor to her needs. They are amazing!
Reply from Nicolas Keemew, Manager at Riverdale Court

Hi Danielle, thank you so much for your feedback, I have shared this with the team.
It is nice to hear your feedback and also that your nan has settled well.

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Review from Imelda L (Daughter of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum has been a resident at Riverdale for nearly a year now. It was a hard and heartbreaking thing for us as a family to see, our beautiful mum deteriorating so much. However, all the staff at Riverdale made this transition for mum and the family so much easier because of all their professionalism
and care they have shown our mum. Nothing is too much for the staff, we know mum is in good hands especially now when we can’t see her. The ladies on Maple, especially two I can't mention, go above and beyond what they need to do, thank you all so much for keeping our lovely mum safe.
Reply from Nicolas Kee mew, G M at Riverdale Court

Thank you so much for your kind review, Imelda.
It is nice to hear from your experience as a daughter and that your mum has settled well.

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Review from Martyn G (Son of Resident) published on 16 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my Dad from another local residential care facility to Riverdale because at the time the fees we're tough to manage from the family estate, and notably, there were significant shortfalls in the care that constantly led to frustration and disappointment. After much research, we found Riverdale
Court in Welling. The positives a move back to Welling for my dad his home for 30 years, and secondly a care package that was not only more nursing driven but also priced more fairly we thought. We have been thrilled with Dad's progress since the move to Riverdale, he was not understandably the most positive gent with the onset of crippling arthritis and the lack of independence that has brought after several falls. The Riverdale team we have found to be dedicated to managing not only his main issues (arthritis, leg swelling due to lack of mobility) but also his working hard to keep his morale and contentment much higher than previous. Great experience and peace of mind for me his son.
Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you so much for your kind review. We hope you are enjoying your stay in the UK.

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Review from Susan H (Daughter of Resident) published on 12 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home and Mum’s room were always spotless and there was never an unpleasant smell. The atmosphere was one of a happy place to be and it had more like a family atmosphere than a care home. The carers were absolutely brilliant with Mum. She was the independent sort but they managed to balance respecting
her wishes with ensuring that she was properly looked after without causing her distress and anxiety and they always did this with kindness and respect, and there was very clear fondness between her and the staff. They were always available to discuss anything regarding her and her care and did so willingly and openly, consulting me and encouraging my input. When it came to the end of her life they showed huge compassion and kindness and fought her corner to ensure that she had appropriate palliative care as well as providing a lot of support to me in her final days. She and I could not have asked for more. They were just fantastic and I really do recommend Riverdale Court.
Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you so much, we will miss your mother and the family. Thank you for your kind words which means a lot to us.
I will pass to all the staff.

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Review from Nora E (Resident) assisted by family/friend published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although I'm hard of hearing and have poor eyesight, I try to join in all the activities. It would be hard to find a nicer place than this.
Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you Nora, for your feedback.
We appreciate your feedback and I will share with the team.

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Review from Roseballe B (Resident) assisted by family/friend published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am quite comfortable living here. The staff are very good and helpful.
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Review from R K (Resident) assisted by family/friend published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I haven't bee her very long (about one month) but I am quite happy. I enjoy reading my newspaper with a cup of tea and the people are very genuine.
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Review from D G (Daughter of Resident) published on 29 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Myself and my sister are very happy with the care home. The staff are friendly and always helpful. Our mum took a while to settle but she seems okay now. The activities are very good and the team work hard to entertain the residents. The carers work very hard too in meeting all residents needs and requests,
nothing is too much trouble for them.
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Review from J L (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a lovely atmosphere in the home.
The staff are so kind, patient and interact well with the residents.
Visitors are always welcomed.
The range of activities arranged; are also very good.
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Review from E L (Son of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Other than trivial day-to-day issues, I can't fault the quality of care and attention my mother is receiving. I am impressed with the obvious commitment of both staff and management to the health and happiness of the residents.
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Review from Valerie W (Daughter of Resident) published on 10 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Riverdale Court since early December 2019. She has dementia issues and also mobility issues. We as a family have found the staff at Riverdale to be extremely caring. My Mum can be very particular about her food sometimes and they go out of their way to remember ( and
make her coffee the way she likes it). The nursing care is also excellent and very professional. They also keep you updated as to any minor issues that may occur. She can also get her hair done and see a chiropodist when needed. We see the same friendly staff regularly and you can call in at any time, you are always welcome. It’s clean and tidy and her room is quite large. It’s easy for her to get around with her walker as well. I’m really pleased with her care and wouldn’t hesitate to recommend it to anyone. When I leave after visiting I know she is being well looked after and is warm and safe and that she is happy there.
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Review from B W (Son of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my mother gets at Riverdale Court. I visit her on a regular basis and she always greets me with a smile. I am confident that she is very happy and contented. All the staff that I speak to about her say she is a lovely lady and doesn't cause any problems. I would like to
thank the manager and the staff for their kindness and help they give my mother.
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Review from Alison A (Daughter of Resident) published on 14 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident here for approx 16 months. She was moved here as she had mobility issues due to a misdiagnosed blocked artery and also has dementia. This was a very hard decision to make. After looking at many care homes this was the one we kept returning to. We were so impressed with
the atmosphere and overall feel of the place. We have not been disappointed. The staff are kind and caring and treat mum with respect, dignity and they treat her like family. There is always something going on to keep the residents stimulated and active. Mum is much healthier now and has put on all the weight she had lost through not eating before she came here. We are always welcome at any time and always informed if there is anything we need to know. She loves it at Riverdale Court and is happy to call it home. We could not have made a better choice for her care and we know she is being looked after well, which puts our minds at ease. I would definitely recommend to people.
Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you so much for your kind feedback. I will share with my team.
We are very lucky to have your mother too as she helps us with the laundry daily and always speaks highly of Riverdale.
Many thanks again.

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Review from Diane S (Daughter of Resident) published on 8 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is excellent. My mother who is 94 has been there since November 2019 and it has certainly changed her outlook on life for the better she is very well looked after. The manager and all the staff are very caring and friendly and very approachable. Nothing is too much trouble for them. The
ensuite bedrooms are very spacious clean and comfortable as is the dining room and tv lounge and there are plenty of activities for the residents to do. My mother seems to be very happy there so cannot say anything negative about it.
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Review from C K (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, lovely staff.
Clean and tidy, good food and care of mum is excellent.
Couldn't ask for more.
Reply from Nicolas Keemew, Manager at Riverdale Court

Thank you so much for the feedback. Happy New Year.
I will share it with my team.

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Review from A C (Husband of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good three-star accommodation which is good value if paying the council rate of £600 per week. For residents with dementia, they wouldn't appreciate Five star standards anyway. With respect to residents like my wife who have varying degrees of dementia and incontinence. The general areas such as
corridors, dining room and tv lounge are kept very clean and when mishaps happen they are cleaned up quickly. Rooms are functional and comfortable with adequate storage space and are kept very clean, as is the toilet/shower facility in each room. The staff are very attentive to residents needs and always treat them with dignity. I visit my wife every evening and have no complaints. I can visit at any time and stay as long as I like.
Guests with children are always made welcome. The food is good and appreciated by residents who also have snacks and drinks supplied between meals and in the evenings. Entertainment and trips out are regularly laid on. Car parking facilities are excellent in front of the care home.
Reply from Frances Lake, Customer Support Officer at Riverdale Court

Thank you for your very positive feedback; we always aim to provide the best care and environment for our residents, who although they are living with dementia, are able to fully appreciate their surroundings and those who care for them.

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Review from Susan B (Daughter of Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first time mum has had respite care (stayed for two weeks) and Riverdale Court was perfect in every way. The staff are wonderful and she settled in straight away, participating in all the activities and she was so happy.
Mum will definitely return there for her next respite care.
A big
big thank you to all at Riverdale Court.
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Review from J S (Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The people are nice and friendly and I like the food.
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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Riverdale Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.698 for Riverdale Court is calculated as follows: ( (180 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.698
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverdale Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

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Solomon Ofori

Job Title: Deputy Manager Joined: 2022

Solomon has been working as a Senior Care Lead at Avante since 2022 and is known for his good work ethic and zest for learning. Solomon was promoted to Deputy Manager at Riverdale Court in July 2023.


Prior to joining Avante, Solomon worked in senior care roles at Nellsar Care and BUPA Care Homes at Priory Mews.


He started his career in Marketing and Customer Services and worked his way up to become a Marketing and Business Development Manager before moving to the world of social care where he completed an Advanced Apprenticeship in Adult Social Care.


Solomon has a number of qualifications under his belt, including a Diploma in Marketing, a Degree in Business Administration and a Master's in Healthcare Management from Anglia Ruskin University.


Solomon enjoys reading, writing and listening to music.

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Sid Vaghela

Job Title: Registered Home Manager Joined: 2025

Registered Home Manager

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