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Riverdale Court

17 Dovedale Close, Welling, London DA16 3BU
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Riverdale Court, Welling
Riverdale Court, Welling
Riverdale Court, Welling

Riverdale Court care home, situated in Welling, in the London Borough of Bexley, is a care facility providing residential care for older people living with dementia.

Riverdale Court provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour specialist...  

Care Provided by Riverdale Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,590From £1,749
Residential Dementia CareFrom £1,590From £1,749

The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.

Contact Riverdale Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Gerard Balo (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Visiting Health Professionals not to visit for appointments at meal times.

Riverdale Court Reviews (134)

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9.7

Riverdale Court has a Review Score of 9.7 (9.726) out of 10, based on 21 reviews in the last 2 years. Over all time Riverdale Court has 134 reviews.

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Showing 134 reviews matching selected criteria
Review from T P (Son-in-law of Resident) published on 18 June 2018 Submitted via Website
Overall Experience
My mother in law was a resident at Riverdale Court she had all the care that she needed but was passed on to nursing care but sadly passed on three weeks later.
How can people put down the care staff at Riverdale Court when they have done a fantastic job caring for my mother in law.
People do not know what the carers have to go through each day on a twelve-hour shift

I think they do a fantastic job in all aspects of there duty’s.

Reply from Nicholas Keemew, Manager at Riverdale Court

Many thanks for your review, I will pass it to the team. Sorry to hear about your mother-in-law. I am the new manager at Riverdale and I did not have a chance to meet her.

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Review from Zoe R (Daughter of Resident) published on 18 June 2018 Submitted via Website
Overall Experience

My Dad has been a resident with Avante for a number of years and at Riverdale for the past few. All of the staff go out of their way to ensure he is happy and well cared for. They not only ensure his physical needs are taken care of but they have taken time to get to know him and make his life happy.

I can honestly say during all this time we have never had a reason to complain about Dad’s care.

The home is welcoming to visitors, respectful of their residents and have first class carers. Thank you for giving my family peace of mind that he is safe and loved. It wasn’t an easy decision for Dad and the family when we were all looking for the best option for him to live, but we’ve never regretted choosing Riverdale.

Reply from Nicholas Keemew, Manager at Riverdale Court
Hi Zoe. Many thanks for your review. I will pass the message to the team.

We might have met before when you visited Riverdale Court. I am the new manager.

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Review from Carol N (Daughter of Resident) published on 7 June 2018 Submitted via Postal Card
Overall Experience

I am really happy with the care Dad receives. In my experience, all the staff treat Dad with dignity, respect and kindness. They all know Dad and take their time to talk to him and make him laugh. I never worry about how Dad is treated when we are not there with him. Dad's been a resident for quite a few years now and I feel lucky that we found this care home. I would happily recommend it to anyone.

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Review from Keith T (Brother of Resident) published on 29 May 2018 Submitted via Postal Card
Overall Experience

I am always made welcome. My brother is well cared for and is content here. I was concerned he would not settle. He is, I think happy and is in a good place. Car park could be bigger, but apart from this, all is well.

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Review from Trevor B (Husband of Resident) published on 22 May 2018 Submitted via Website
Overall Experience
A senior person required to control staff on the ward at all times.
A senior person required to delegate to the staff at meal times.
Access required for residents at meal times.
Greater supervision required for laundry staff. Labelled clothing goes missing or delivered to the wrong person.
Personal room key required to access their resident's room at all times (small deposit may be req for this). Ward master key is often missing.
WiFi access is a shambles, requires vast improvement.
Staff must at all times wear a visible name badge.
Parking for visitors needs improvement, staff and trainees must park elsewhere.
Showers and drainage in rooms need greater maintenance and finance. Constant drip from the shower, uncontrollable mixer valve, blocked shower room drainage, all adds to slip hazards.
Lunch/Dinner menu to be clearly displayed for residents visitors/relations.
The local policy of gifts to staff need vast improvement, at this time it goes straight to the office for allocation to who they think fit!

HQ needs to be more accessible.

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Review from Christine D (Daughter of Resident) published on 23 October 2017 Submitted via Postal Card
Overall Experience

I am more than happy with Riverdale Court, My mother has been cared for on a respite care package. The carers are very well trained and I cannot fault the care provided. The food and accommodation are excellent. The home is kept clean to a very high standard. My mother is suffering from advanced dementia and is not an easy person to care for. Well done to everyone at Riverdale Court.

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Review from H C (Daughter of Resident) published on 12 October 2017 Submitted via Postal Card
Overall Experience

I am very pleased with the care my father has received since he moved in. Staff are friendly and helpful, the carers are patient and cheerful, giving him the support he needs. He has been encouraged to join in activities and enjoys trying things he has not done before!

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Review from Joyce R (Friend of Resident) published on 18 May 2017 Submitted via Website
Overall Experience

I used to go to Church with one of the residents. I just had to tell the manager today how wonderful her staff are. I visit a few friends in Home's and you hear bad things so I think it is important to say how good the staff are here. They always welcome me and are so kind and outgoing. A real credit to my friend.

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No Rating
Review from Terry B (Friend of Resident) published on 11 May 2017 Submitted via Website
Overall Experience

We live nearby a lovely residential area. We visit the home and are invited to events which is very kind, they don't have to do that. The grandchildren love coming for the Easter Egg Hunt and the residents and staff are always cheery and welcoming. Staff always say hello when we see them.

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Review from Zelda W (Daughter-in-law of Resident) published on 28 March 2017 Submitted via Website
Overall Experience

This is how respite and care should be, a really good team of dedicated, caring and "can do" people providing high-quality support to people in an environment that are comfortable, safe, clean, very friendly and positive. If mum is happy, I'm happy.

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Review from Mary C (Daughter of Resident) published on 16 March 2017 Submitted via Website
Overall Experience
My Father recently came in for respite. We were very anxious about it as it was the first time. The staff not only gave wonderful care to my dad but also supported us as a family.

We are so glad we chose Riverdale Court. The management were available to speak to me every day. Brilliant staff and managers.

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Review from Kim J (Daughter of Resident) published on 3 February 2017 Submitted via Website
Overall Experience

The staff in Riverdale treat my mother with care and compassion. They are very friendly and helped me get through a very difficult time when mum was first admitted. I would highly recommend Riverdale as an excellent choice of care home particularly for someone with a dementia condition.

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Review from Kelvin S (Son of Resident) published on 2 February 2017 Submitted via Website
Overall Experience

Riverdale staff have shown to be kind, caring and respectful, my mother has responded to the care she receives and appears healthier than when she first arrived, although often confused, she does appear (and often says she feels) quite content.

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Review from Jan H (Daughter of Resident) published on 2 February 2017 Submitted via Website
Overall Experience

Very polite and supportive staff. My mother has language and memory problems and has been supported very well considering. I visit whenever I can and am made to feel welcome whatever the time. I had concerns over an agency staff who supported my mother by dressing her inappropriately - I raised this with staff and felt that I was heard. Very reassuring for the family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 August 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (1)

Gerard Balo
Gerard BaloJob Title:Registered Home ManagerJoined: 2026

Registered Home Manager of Riverdale Court

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