Northbourne Court

My sister and I placed our Mum at Northbourne Court and she was no longer capable of remaining at the assisted living facility she was at due to constant falls in December.

We were so pleased with the tremendous standard of care she received since day one. As Mum had dementia she was first placed on a Dementia ward but unfortunately the other residents condition was much more profound than hers which made socialising difficult. We raised this with the management and they agreed and within 24 hours she was relocated to Wordsworth ward which has been perfect. All the staff have been caring and attentive and the home is of a very good standard. It is always clean and the facilities are excellent.

During the eleven months Mum was there till her death she was happy and stimulated. We were consulted fully when Mums condition deteriorated and our wishes were all met.

We as a family could not had been happier with the care given at Northbourne Court.

Northbourne have been brilliant looking After Dad. He Died last Wednesday. Everyone in Dickens Ward was fantastic. However One Carer, Michael, was exceptional. He made my dads last few months so much easier. Please can you make Sure Michael is praised for All his Work

We have seen a huge improvement with mum (Sue) over the last few weeks. She seems much more alert, engaged and "with it". It is lovely to see her more settled and herself again. We are very pleased with the care and support she is receiving, and it is clear that she is benefitting from the environment and staff. I have marked four for room as I think it could benefit from a lick of paint. And Dickens Dining Room.

The care and attention Gary receives goes way and beyond. He is so happy here. I thank every one for looking after him so very well. 100% all staff and I meal all staff are so helpful friendly and I know Gary is in safe hands. Thank you soo very much

The leader did a lovely job and used everyones names when talking to the residents.

Went to visit a friend and found the home to be very relaxing. Very caring staff. Cleanliness is exceptional, and residents are looked after very well.

We are very happy with the care our mum receives and how she is treated with such care and dignity. They have truly got to know her and her needs and act accordingly.

The home is lovely, staff are approachable. Standard of care is very good.

The staff are attentive and caring, always ensuring dad is comfortable and well looked after. The home is clean and modern creating a pleasant environment with activities offered pleasant and engaging. As a family the home provides us with a safe and welcoming space to visit. Dad especially enjoys the food, we sometimes feel there could be more staff but this no way reflects on the excellent care provided which is outstanding.

The staff is very professional very caring. Always helpful.

We had a lovely afternoon and the lunch was perfect. It made an afternoon visit memorable and we both hope it will be repeated later next year (easter?).

I am so happy my wife (Christine) feels so content here and is being cared for all the staff are very courteous and show so much compassion. The xmas lunch was so well organised, compliments to all the staff involved, especially Deanne and the chef! Well done.

We came and had a lovely Christmas lunch with my mum at Northbourne care home with my mum. It was a really lovely afternoon and great ti spend a lovely day with mum at a special time. Thank you to Deanne and team for such a special afternoon.

On our visit we found the staff very friendly, and excellent, very helpful and made our visit a pleasure to be there, they could not do enough for us.

The resident had a birthday. All other residents were singing so there was a jolly atmosphere with all the staff available joining in.

Dad is happy here, the staff are always helpful, friendly and approachable.

Always welcome, clean, warm, tidy. Staff know residents and relatives and have good relationships with relatives and residents. Grandad appears very settled and content which is all we can ask for.

The staff at Northbourne are amazing work so hard. Very understanding of residents who can be challenging in their behaviours. I can't recommend them enough.

Over all only satisfactory. Would like to hear more please and thank you to residents. I strongly disagree with changing residents into night clothes at 4pm in the afternoon and then returning them to the lounge especially when visitors are present. I have worked as a night sister in a nursing home so have very high standards and expectations.

When visiting Northbourne Court last May 2025. I found all the staff very welcoming and caring. My partners mum was very happy and content. The home was clean and tidy. Thank you at (NBC) for provinding a safe enviroment and all the empathy you show to the residents.