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- Northbourne Court care home







Northbourne Court care home, located in the busy shopping area of Sidcup in the London area, is a care facility providing residential care for older people living with dementia.
Northbourne provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide...
Care Provided by Northbourne Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
The price(s) shown are provided by the care home. Contact Northbourne Court for full pricing details and T&Cs.
Contact Northbourne Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avante Care & Support
- Voluntary / Not for Profit Owned
Person in charge
- Paula Igwe-Chinwo (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (120)
Northbourne Court Reviews (95)
Northbourne Court has a Review Score of 9.5 (9.542) out of 10, based on 23 reviews in the last 2 years.
Over all time Northbourne Court has 95 reviews.
My mother has been a resident since November 2022 after a series of accidents, and she has improved both physically and mentally.
The staff on Shakespeare and Dickens Suites are kind and caring; this is the reason why my mother has improved and has settled within the home. She is a self-funder.
If my mother is self-funding for £6000 a month we do expect more.
So overall Northbourne Court Care Home needs to improve the lunchtime and teatime menu and provide soup for all for lunch and tea time, that's why I gave only 2 Stars as the food rating.
Staff very helpful, overall excellent service, most appreciated. Thank you very much.
The team were absolutely wonderful, so professional, caring, kind, understanding and practical.
The care they gave my mum was brilliant. They handled her with great care as she was in such pain when moved.
They liaised with the nurses regarding palliative care pain relief. They liaised with me and kept me up to date on the rare occasions I wasn't there.
They were extremely good to me and the family that were camped out at Mum's most of the time. One of the ladies arranged for a bed to be brought into mum's room for my brother who stayed overnight with her and was with her when she fell asleep. She arranged food for all of us. The deputies popped in to check on Mum and us. The senior care leads were fantastic, thank you, all and more. The carers are stars, all of them. Thank you to the manager and your excellent team.
My mum's care at Northbourne Court Care Home has been wonderful. The activities provided have been great, sing-a-longs, dancing, exercises and a visit to Greenwich. All the staff are friendly and helpful and my mum has had a great time here. We have always felt welcomed and the organisation of the buildings is great, although it is big, you soon get to know everybody.
I am very pleased with the overall care of my friend in Hardy suite. She is shown care and this shows back in how happy she is. Thank you.
Northbourne Court is truly a wonderful place. Today was so lively - Father's day - lots of families eating lunch together, all smiles and happiness. Staff are so amazing. A special shoutout to the activities team - fabulous planning for today. We have found all staff we have encountered to be attentive and understanding. We are so thankful dad is properly cared for, as obviously it was a huge worry at first, but now can see the genuine kindness staff show the residents. Very happy with it all.
On the day of my Mother's funeral, the senior carer came into work on her day off to shower and dress my Father and take him to my Mother's funeral. At the crematorium, the senior carer was assisted by two other senior carers. The three carers were an outstanding advert for Northbourne Court and should all be recognised for the care and compassion they showed at a very difficult time.
Went to Northbourne Court, and we had a lovely time at their coronation party. Everyone joined in and the carers made sure nobody was left out. The staff at Northbourne Court go above and beyond to make sure everyone feels at home in their care and the atmosphere is more like a family home. In short, a really nice place to be.
My father only entered care on 17/01/2023, it took three and a half weeks for his bedlinen to change, at which point I did it. I have put his picture on his door/a label on his toilet door. He was not changed every day and several times it has been over seven days since he was given a shower. His hearing aid has been lost. I do not feel the level of care that was promised is happening. The staff are lovely but there are not enough of them, always rushed off their feet. Two carers for fifteen people is not enough.
We are sorry to hear you are not satisfied with some of the services provided at Northbourne Court; we do everything we can to ensure we deliver the best care and service to our residents. We take every complaint very seriously and know the Home Manager at Northbourne Court is working with you to resolve the concerns that you’ve raised.
Thank you!
My husband has server dementia and has been a resident at Northbourne Court since September 2021. The staff of his unit have been extremely supportive, not only to my husband but also to me. They are always welcoming and caring and always do their very best to address his needs, and in doing so, they have built up a relationship with him. It is a great comfort to me to know that he is safe and comfortable at all times at Northbourne Court.
I have experience of Sheltered Schemes and care homes. This is the best I have seen. The fete on Saturday was excellent.
The staff of Northbourne Court are polite, caring, committed and friendly. I would certainly recommend this home to others. They provide everything required including laundry, meals and various types of entertainment which you can enjoy or prefer to relax in your choice of surrounding each day. There is a varied choice of meals. Also many thanks to the maintenance team for all the work they do.
Lovely staff. I visit 2 or 3 times a week. My sister seems quite happy. She doesn't think a lof of the food menu, not very hot she said. She loves the entertainment.
Thank you for your feedback about the lovely staff at Northbourne Court, we will ensure your comments are made known to our carers as it is good for them to know that they are appreciated. It is disappointing to hear the comment about the food and we will look into the cause of this and make adjustments to improve things.
The staff were very caring and kind, and nothing was too much trouble for them, especially the lead carers. The Jubilee entertainment was excellent and well organised. Despite being very busy, the staff always had time to chat and respond to my partner's needs. The food was limited in choice and often lukewarm - needing to be reheated in the microwaves - which was done willingly.
Not very happy with the cleanliness of his room or corridor. Doesn't look as the room has been swept for a few weeks or under the bed. Same crumbs around units and in between them for at least two weeks. Even wiped the tops of units down myself and the cloth was filthy - the floor is dirty in rooms and under the bed. Corridors need hoovering or sweeping and the room smells.
We are very disappointed to hear you were not happy with the condition of your relative’s room and the adjacent corridor on your recent visit. Please let me assure you we do our very best to ensure cleanliness and good hygiene within the home. Our cleaning rotas and systems are being thoroughly...
I have no doubt that the dementia care facilities at Northbourne Court are of a very high standard. My experience with the carers has been reassuring and they are all super helpful and friendly which really puts family members at ease. My only complaint is the level of communication that family members receive, particularly from receptionists who do not know any information about the residents or answers to procedural questions. This issue should be bridged with a liaison officer who has weekly or fortnightly calls with the residents family members to update them on the situation and the resident's health. I have called four times over the past week for an update and the receptionist has failed on all accounts to seek the answer. This is extremely disappointing, frustrating and to be frank she seems unbothered. The poor communication really portrays a bad image and lets Northbourne down. As a family, we currently feel disconnected.
My mother resided on 'Hardy' from August 20017 until she passed away on 7th January 2020. She had dementia and could be quite a task for the staff, especially at bath times etc. Close relative are distressed when they see the person they love greatly become so different. Your staff cared for her in such a way that it gave us (her son and daughter) great confidence and reassurance that she was as well and safe as was humanly possible. We can never thank you enough.
I think it is a wonderful home for my mother to make her forever home. The only thing I would like to see improved is the security. I see you have a five-star rating. I feel to make it a proper five-star, visitors should sign in and get a badge which will only allow you into the ward that your relative/friend is resident in. Other care homes use this system.
My mother has recently become a resident at Northbourne Court and I am so impressed with the care she is receiving from the caring, friendly staff. The family joined Mum for Christmas lunch at Northbourne Court, the chef, kitchen staff and every member of the team who organised it did an amazing job. They created a winter wonderland with a superb lunch and the warmest of welcomes. Northbourne Court is a gem of a care home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Northbourne Court.
Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)

Ruth Christie, Interim Home Manager - Northbourne Court
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