Northbourne Court

Harland Avenue, Sidcup DA15 7NU
Review Us
9.3 81 Reviews
  • Northbourne Court, Sidcup
Northbourne Court care home, located in the busy shopping area of Sidcup in the London area, is a care facility providing residential care for older people living with dementia.

Northbourne provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour specialist person-centred care.

Each suite has its own lounge and dining area overlooking the internal gardens or grounds. All of the bedrooms have en-suite facilities and each suite has its own colour scheme.

At the heart of Northbourne Court is its Philosophy of Care, The Eden alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.
Show Northbourne Court on the Map

Care Provided by Northbourne Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.

These prices are only a guideline, please contact Northbourne Court to find out the exact price for your requirements.

Contact Northbourne Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Northbourne Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Paula Igwe-Chinwo (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (120)

Northbourne Court Reviews (81)

9.3

Northbourne Court has a Review Score of 9.3 (9.314) out of 10, based on 15 reviews in the last 2 years.
Over all time Northbourne Court has 81 reviews.

Overall Experience
  • 47
  • 27
  • 3
  • 1
  • 3
Date Published
  • 81
  • 4
  • 5
  • 15
  • 66
Reviewer Connection to Northbourne Court
  • 37
  • 12
  • 9
  • 7
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 61-80
Review from Colin D (Son of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean residence with extremely nice and helpful staff, who work in a very difficult and I imagine a stressful environment. Mum is well cared for and I do not think that I could have found a better care home. The rooms, although small, are kept clean and Mum appears to be benefitting through being
here. As discussed with the staff, the security of her room needs to be improved, as other residents do wander in.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen T (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff were dedicated, especially in 2018/19.
At this current time, the caring team and managers are probably the best I have seen since my mother entered the home in April 2014. When there had been problems in the past, they have been resolved well.
My mother died on 18/01/19 and for the
previous week, my sister and I were at the home most of the time. The carers and team leaders were fantastic to us. The support we received was way beyond anything we ever expected. They made a traumatic experience more bearable. The assistant general manager was also great.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen P (Daughter of Resident) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in there for a year and a half now and I cannot fault it. It's very clean, Mums room is always clean and tidy and the staff are so lovely and caring. The activities are great, always something going on, singers, games, it's great. The canteen for the visitors is very nice.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan W (Sister of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We went to visit my brother and were extremely impressed by his welfare and accommodation. They had an entertainments couple who were very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from KJ J (Friend of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given by this home is excellent.
The staff are very caring and friendly and the management should be so proud of the whole team from the kitchen staff, receptionists, cleaners, carers through to the activities team and cafe staff.
The activities and entertainment provided are varied, fun
and memorable and residents are always encouraged to join in. For those unable to leave their rooms the activities are brought to them.


I cannot praise this home more highly.


Thank you to everyone.

Reply from Frances Lake, Customer Support Officer at Northbourne Court
Thank you for your positive feedback; we value all feedback as it helps to improve our services and we are very proud of all the staff who work in the residents' care home as comfortable, happy and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean D (Daughter of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Northbourne Court from April 2014 until January 2019 when she passed away. Most carers were wonderful, they treated her with respect and the standard of care was excellent. They called my mum grandma and treated her as if she was their own grandma. They were so kind and loving
towards her. Her end of life care was so wonderful and the support towards the family was so outstanding. All carers and management involved in the end of life care were amazing.
Reply from Frances Lake, Customer Support Officer at Northbourne Court
Thank you for your very positive feedback, although very sad to hear your Mum passed away. It is good to know that her end of life was the best our staff could make it for her, and for you. We are…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim C (Son-in-law of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Even though my father in law was only in the home for a short time, he was treated with the utmost care and consideration by all the staff. In his last days, they ensured that he was comfortable and it allowed his family to visit in a great environment. Thank you Northbourne Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter C (Son of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Northbourne Court at short notice after being discharged from hospital.
The staff were very welcoming and settled her in quickly making sure she had a meal.
Mum is treated with dignity, kindness and a lot of personal interaction. After just two months I feel that the staff are our
friends. Cannot recommend this home highly enough - nothing is too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Son of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at the above establishment in 2017. Since that time my family and sisters family have been very impressed at the facilities and service offered. Any difficulty or problem that occurs is rectified as soon as possible, and all medication given is at the prescribed time and
recorded efficiently. The staff are very kind, friendly and clearly enjoy their working environment. Overall - no issues at all.
Reply from Claire Evans, Home Manager at Northbourne Court
Thank you for taking the time to share your thoughts about Northbourne Court. I am pleased that the services that we provide have met your expectations.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy N (Daughter of Resident) published on 3 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Northbourne Court for nearly 4 years. Although I have always been quite satisfied with her care, there have been hitches along the way.
I want to point out that since a certain senior member of staff took over Bronte Suite, that she has made amazing changes. My mum
was never dressed as she didn't want to be. She is now coaxed to be dressed and go to the communal areas. The whole suite has been transformed with pretty hand cut flowers on the walls. The staff all seem very happy in a very challenging environment. My mother is always clean and tidy. The whole home always smells clean an fresh. Nothing seems to be too much trouble for the staff. Long may it continue.
Reply from Claire Evans, Home Manager at Northbourne Court
Thank you for your comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara G (Daughter of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident for 4 months in Northbourne Court. She is well looked after by kind and caring staff members. She has had a few minor health issues which were speedily identified and suitable medical advice sought.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P L (Daughter of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care home. My relative that has dementia is treated with the utmost care and dignity by management and staff, who are friendly and approachable at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley R (Daughter of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident here for the past eight months. She is very happy living here. We are encouraged to visit at any time. Most of the staff here are very caring to the resident's needs. Any concerns are dealt with immediately. I am very happy with the home. All my mother's needs are met.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G A (Daughter of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for about 7 weeks. I was worried about her coming here but she likes it here which has made me feel better. The staff are friendly and helpful and the food is good. Mum's room is large and kept clean. There are activities that you can participate in if you want to, but it's not
obligatory. The rooms are divided and have their own dining rooms and lounges. It is nice as all the residents get to know each other as they are in smaller groups. Mum has company and isn't lonely anymore.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ivor D (Son of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother became a resident at Northbourne Court she has received a very impressive standard of care in many respects. My entire family is very content with my mother's living environment.
Residents at Northbourne Court present many challenges but the staff deal with these challenges very well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sylvia J B (Wife of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my husband was allocated to Sidcup I wasn't happy as it was quite a journey for me but I was so impressed when I visited that I had to put him first. All the carers are so friendly, caring and his room is lovely. He has settled well and I know he is safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim P (Son of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Firstly let me state the people who actually care for my father are absolute saints. They are placed under enormous pressure through constant cost cutting and very poor wages. As my father's dependants, my sister and I have witnessed good person after good person leave to be replaced by well meaning
but less capable people.
The family cafe is constantly closed with no explanation and we have to constantly remind people about my father's basic requirements. We are private clients and have seen fees increase and service deteriorate. It's heartbreaking to see my father's condition get steadily worse and leave after a visit worrying about his care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue D (Daughter of Resident) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our dad came to Northbourne Court 4 years ago. We were delighted with the facilities and excellent care and attention he received. Lately, this has sadly changed with the introduction of a new manager and huge change. This has seen lots of good dedicated staff leaving - which is hugely disruptive to
my poor dad who suffers from dementia. Team leaders have been replaced with sub-standard "assistant managers". Cafe bar is rarely open now, as my dad is frail he could still get there for a change of scenery. We are private funders of his care. A year ago my comments below would all have been excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P L (Husband of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife, who suffers from advanced vascular dementia has been a resident for over four years. I previously looked after her for four years myself. I live in the local area and a regular visitor to the care home as I wish to have regular contact to my dear wife. I am satisfied that she is being well
cared for in a care home which is well run. I have good contact with the majority of the care workers and senior management with whom I can discuss any problems, should they arise. Continuity and recognition of their carers should be maintained. I am not in favour of moving staff around between suites! I and my family struggle with the loss of my wife to dementia but are happy that she is in the right home and environment best suited to her needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret L (Daughter of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Northbourne for 3 years and we couldn't wish for a better place for her. The home is clean and bright, with a lovely lounge, café and balcony and the rooms are comfortable. The staff are very friendly and very caring of mum - everyone always takes the time and makes a point of saying
'hello' and chatting with mum and her visitors. I always have complete confidence that mum is in the best place for her and receiving the best possible care. If you're looking for a place for your loved one, this is it!
Reply from Fiona Taylor, Care Manager at Northbourne Court
Thank you for your kind comments. We will pass your thanks and comments to the staff concerned.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for Northbourne Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.731 for Northbourne Court is calculated as follows: ( (140 Excellents x 5) + (23 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 175 Ratings = 4.731
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.583 Points relating to the number of positive Reviews for Northbourne Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 14 Positive Reviews ÷ 24 = 0.583
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Paula

Paula Igwe-Chinwo

Job Title: Home Manager Northbourne Court Joined: 2021

Paula Igwe-Chinwo, the Registered Manager of Northbourne Court, has worked in care for over 13 years, working with mental health, learning disability, autism, physical disability, stroke, dementia and nursing care. She has worked in residential care homes, nursing homes, stroke units a drug and alcohol rehabilitation centre, supported living, domiciliary care and a day centre.


Her qualifications are:


LLM, Masters in Law
LLB Law
Level 5 Diploma in Leadership and Management for Health and Social Care
Level 4 Diploma in Adult Care and Management


Paula is most proud of achieving her registration as a CQC Registered Manager; she believes the morale of care staff is paramount to achieving a quality service that will enhance the wellbeing of the person(s) being cared for. She has a particular interest in bringing active life into the environment of those living in care homes to ensure they have a fulfilling time whilst living in care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northbourne Court to verify any information. View our terms and conditions. Northbourne Court has an Enhanced Service - more info.