Northbourne Court

I think it is a wonderful home for my mother to make her forever home. The only thing I would like to see improved is the security. I see you have a five-star rating. I feel to make it a proper five-star, visitors should sign in and get a badge which will only allow you into the ward that your relative/friend is resident in. Other care homes use this system.

My mother has recently become a resident at Northbourne Court and I am so impressed with the care she is receiving from the caring, friendly staff. The family joined Mum for Christmas lunch at Northbourne Court, the chef, kitchen staff and every member of the team who organised it did an amazing job. They created a winter wonderland with a superb lunch and the warmest of welcomes. Northbourne Court is a gem of a care home.

My dad has been here since October 2018. He came in on respite care and stayed permanently. The staff here are caring, respectful and clearly happy in their work. They have built an excellent relationship with both my dad and us as a family. My dad is now receiving end of life care and we could not have asked for more for them with regards to Dad's care and their compassion towards us. Management, carers, cleaners and all staff are wonderful.

I'm confident he is safe and well looked after.

The Christmas meal on the first of December was really good and so was the service. All the staff are very friendly and I feel my husband is being well cared for. He enjoys the various activities.

Services since the housekeeper/service managers arrival have much improved. Today was a good example of initiatives she has included.

My mother was a resident of this care home for 5 1/2 years. I think that says it all but would like to say a thank you to all staff that looked after my mum. Unfortunately, I lost my mum in March after a long and hard battle with dementia.

As a family, we are consulted and informed of any events and changes in regards to my father and we all feel reassured that he is in good hands. The staff within the Chaucer ward are very kind, professional and incredibly;ly compassionate.

Great communication if anything is required for her.

If mum could be encouraged to take part in activities it would help to keep her mind active.

I have found Northbourne Court a very caring and helpful care home. My mum is so contented and feels at home and very safe. My brother and sister and me are very happy. Mum being 92 absolutely loves living there.

A celebration of Mother's Day - Sunday 31st March 2019. My wife, brother and I had a wonderful day yesterday to celebrate Mother's Day in the Piazza, Northbourne Court Sidcup. They had laid out the tables beautifully. The entertainer provided brilliant music before lunch for all the residents and some even got up and danced. The food was excellent. In all, we had a good time thanks to the hotel services manager, the activity coordinators, and the cafe bar assistant. Also the receptionist, who was on duty - what a wonderful team!

Northbourne Court organised a lunch to celebrate Mother's Day. I ate with my friend, a most enjoyable meal. The dining area looked pretty with pink napkins, each table was decorated with beautiful little teacups and saucer containing fresh flowers. The meal included wine and liqueurs. It was such a lovely idea to eat together on this special day. Once again, Northbourne has shown what a thoughtful and caring place this is. I congratulate the staff for producing an excellent meal.

Mum did not settle on arrival and was very agitated. The staff were very good and settled her, after telling us to wait in the Piazza. She is now happy here and eating and drinking well and joining in with activities.

The home laid on a Mothering Sunday lunch. The food and service were excellent. There was a very nice atmosphere. The tables were nicely decorated. It was good to spend the time with Mum. Thanks to everyone who was involved with the lunch.

My nan has been here for 2 years and it is the best thing my mum has done for her. Northbourne Court is a lovely place always clean and the staff are so nice and friendly. My son has been going up there since he was a week old he is now one and a half and we go there every Wednesday to see nan. He knows all the staff and it makes the residents day. The person who does the entertainment arranges everything from singers and animals which is great he puts a lot of work into this and everyone has a great time. I can't say enough good things about this place.

Very clean residence with extremely nice and helpful staff, who work in a very difficult and I imagine a stressful environment. Mum is well cared for and I do not think that I could have found a better care home. The rooms, although small, are kept clean and Mum appears to be benefitting through being here. As discussed with the staff, the security of her room needs to be improved, as other residents do wander in.

My mother died on 18/01/19 and for the previous week, my sister and I were at the home most of the time. The carers and team leaders were fantastic to us. The support we received was way beyond anything we ever expected. They made a traumatic experience more bearable. The assistant general manager was also great.

My mum has been in there for a year and a half now and I cannot fault it. It's very clean, Mums room is always clean and tidy and the staff are so lovely and caring. The activities are great, always something going on, singers, games, it's great. The canteen for the visitors is very nice.

We went to visit my brother and were extremely impressed by his welfare and accommodation. They had an entertainments couple who were very good.