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- Northbourne Court care home







Northbourne Court care home, located in the busy shopping area of Sidcup in the London area, is a care facility providing residential care for older people living with dementia.
Northbourne provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide...
Care Provided by Northbourne Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
The price(s) shown are provided by the care home. Contact Northbourne Court for full pricing details and T&Cs.
Contact Northbourne Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avante Care & Support
- Voluntary / Not for Profit Owned
Person in charge
- Paula Igwe-Chinwo (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (120)
Northbourne Court Reviews (95)
Northbourne Court has a Review Score of 9.5 (9.542) out of 10, based on 23 reviews in the last 2 years.
Over all time Northbourne Court has 95 reviews.
The carers certainly are care personified and the residents are encouraged to join in all the activities of which there are many. This obviously helps with their physical and mental health.
I am very pleased with the choice of this care home after a very hard decision we all have to make.
Well done Northbourne Court.
All the staff in my uncle's suite know him well, treat him with respect and you can see they care for him. They are always polite and make me feel welcome. We like that we can take him to the communal area by the lifts where it is peaceful and he can play the piano if he wants to. Due to not having teeth, he has to have pureed food which he isn't keen on but will eat when he is hungry.
Dad moved in just over two months ago and has settled in well. We have had a few teething problems which is to be expected, largely communication and expectations from us and staff. However, when raised they have been dealt with quickly. It is such a hard decision to make but I feel we have been well supported and reassured that Dad is being looked after.
I would like to place on record the care given to my wife during a very difficult time on Monday the 13th of May. The previous Friday, she started to lean very badly to the left, it was recommended that we should attend the local hospital unfortunately due to her extreme level of agitation, I felt this might be a mistake raising her anxiety levels to a non-manageable degree. The doctor agreed and recommended we try pain relief. The weekend went well, my wife was upright again, up until Monday afternoon when things went badly downhill. She was much worse and resisted any help from me, the two care staff at the time were regulars as my wife has got to know these staff members, she needed assistance walking and nobody else would do. In conclusion, my wife then had to go to hospital but with her level of agitation they could not send in the ambulance with one crew member so another ambulance had to be called. Thank you so much to the carers, now all is well.
My praise goes to the management and the staff of Nothbourne Court for being the best place for my Mother. The activities, food, and service are 5 stars. Thank you for all you do, my Mum's health has improved significantly, she is so active at the home. I have no concerns as my Mum feels safe living at Northbourne Court.
I cannot speak highly enough of the care she receives.
She is contented and well cared for by all of the staff.
When we visit the home is always clean and smells fresh.
We have always found the staff to be both attentive and helpful.
I visited the home very recently and what I saw was very impressive. My friend was well taken care of by the staff members who were nothing but nice and very approachable attending to all my friend's needs promptly. I saw a very comfortable environment and interesting activities at the piazza within the short moment I spent with my friend. Overall, I love the home.
When I came to the care home, I was a 7-stone man unable to walk without the aid of a Zimmer frame. Due to the brilliant care from all the staff members and the brilliant range of quality food, I am now a 12, sixty-something, fully fit man. Activity members would knock on my door, wait for me to waddle up to the pizza, get me seated and when the muscle started, get me up to dance, Zimmer and all. A brilliant 90-minute of daily entertainment. It made me realise that these people were not just carers. They really cared.
Putting mum into a care home 18 months ago was the scariest thing I have ever had to do due to the stigma attached to a lot of care homes. I have to say that Northbourne Court has been the best thing I could have done for Mum, she is now living a much better life than I could have imagined, she takes part in the many activities the home do, all the staff are so caring and attentive. It feels more like a luxury hotel than a care home, you can tell the staff know they are working in the resident's home and really do their best to make them feel like they are at home. My mum has Alzheimer’s and 18 months ago was so anxious being in her own home and I thought I had lost the ‘mum’ I know and love but now thanks to the brilliant care and support of the staff. Mum is now thriving.
Thank you to all of the staff.
There are some good staff here but also bad. I actually wonder why people that are uncaring want to work in an industry where it is all about caring for people. I am so sad that my Nan's life ended here. She deserved better care and attention. Luckily she had a loving family. Some residents don't have any family and are all alone. Please do your research before picking a care home. There are many review sites. Look at as many review sites as you can before you make a decision. We will all be old one day. Things really need to change in the care industry.
Since my mother has been at Northbourne Court, I have found her care exceptional. The staff are always caring, polite and friendly. The activities are very and very frequent. The summer fair was an amazing event, so inclusive, with great food, great entertainment, and so much fun for everyone.
Thank you.
Residents are treated horribly! Leaving them unattended for long periods of time, no hygiene given to the patients and they are forced to eat food that they don’t want. Staff don’t care about residents.
We appreciate your feedback. While we continuously strive to enhance our service, we must respectfully disagree with certain comments regarding the level of care provided to the resident and the events in question. As an ongoing investigation is underway, it would be imprudent for us to provide additional comments at this time, pending the outcome of the investigation.
Would not recommend it. They do not help feed, wash or care. They let them walk around naked while the workers are on their phones in the same room. There’s a lack of everything there if I could show photos I would. The food I wouldn’t even serve to my dog. It’s horrific.
We appreciate your feedback. While we continuously strive to enhance our service, we must respectfully disagree with certain comments regarding the level of care provided to the resident and the events in question. As an ongoing investigation is underway, it would be imprudent for us to provide additional comments at this time, pending the outcome of the investigation.
My mother has been a resident at Northbourne Court for over seven years. During that time I have found the staff to be very warm and caring and they have taken time to respond to my mother's needs. In my experience the standard of cleanliness and maintenance has been good and, on the whole, my mother has enjoyed her meals. During the last few months, my mother's needs have become more complex and staff have provided excellent care and kept me informed.
As usual Northbourne Court was very well kept and all the residents seem happy. The entertainment team do very well and all the facilities are very good. The only complaint we heard at any time was about the catering, especially as the main meals are not very hot when served.
My mum has been a resident for just over a year. Care was excellent initially and I really couldn't fault it. More recently this has slipped. We no longer see the same carers that were very familiar to my family and my mum. The carers that we do see are lovely, but there is not much interaction or consistency. I'm the main contact for my mum and I'm constantly having to chase for updates and information. Her legs and feet are in a poor state. Earlier in the year she fell and broke her hip and I have had to chase to ensure that there is follow up treatment as she was no longer able to bear any weight independently. Finally we had confirmation that she would be receiving physiotherapy but I haven't seen her walk since, as she is constantly in a wheel chair when out of her room. Lastly, her birthday was completely missed. Whilst it is not a huge issue, we have family overseas that like to see updates and I had to chase for this to happen. It was recognised a week later.
I am sorry to read that you have some concerns regarding your mother’s care at Northbourne Court. I would like to meet with you to discuss these concerns and work through the issues you have raised. I will be in contact to arrange a suitable meeting time with you.
Overall I am satisfied with the care my husband receives. I have recently purchased a wheelchair for his use, as there seems to be never enough for the residents who need one. I feel that Avante should be able to provide this facility.
Although I had to choose a month, this review relates to all months. I would like to say how happy my mum is at Northbourne Court. There are always loads of activities and she always enjoys taking part in them. The staff are very caring and have a great deal of empathy with the residents, they really are excellent.
When choosing a care home for my mother and after looking at a few, I felt Northbourne Court would best suit her needs due to the size and modern style of the home, along with its facilities and en-suite bedrooms. Mum has been there for 18 months now, and during that time, I have been very happy with the level of care she receives and how I am contacted immediately should there ever be a problem with regard to her health/needs.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Northbourne Court.
Awards / Recognitions (0)
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Accreditations
There are no accreditations posted yet for Northbourne Court.
Meet the Team (1)

Ruth Christie, Interim Home Manager - Northbourne Court
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