Northbourne Court

My mother was a resident at Northbourne Court from April 2014 until January 2019 when she passed away. Most carers were wonderful, they treated her with respect and the standard of care was excellent. They called my mum grandma and treated her as if she was their own grandma. They were so kind and loving towards her. Her end of life care was so wonderful and the support towards the family was so outstanding. All carers and management involved in the end of life care were amazing.

Even though my father in law was only in the home for a short time, he was treated with the utmost care and consideration by all the staff. In his last days, they ensured that he was comfortable and it allowed his family to visit in a great environment. Thank you Northbourne Court.

Mum is treated with dignity, kindness and a lot of personal interaction. After just two months I feel that the staff are our friends. Cannot recommend this home highly enough - nothing is too much trouble.

My mother became a resident at the above establishment in 2017. Since that time my family and sisters family have been very impressed at the facilities and service offered. Any difficulty or problem that occurs is rectified as soon as possible, and all medication given is at the prescribed time and recorded efficiently. The staff are very kind, friendly and clearly enjoy their working environment. Overall - no issues at all.

I want to point out that since a certain senior member of staff took over Bronte Suite, that she has made amazing changes. My mum was never dressed as she didn't want to be. She is now coaxed to be dressed and go to the communal areas. The whole suite has been transformed with pretty hand cut flowers on the walls. The staff all seem very happy in a very challenging environment. My mother is always clean and tidy. The whole home always smells clean an fresh. Nothing seems to be too much trouble for the staff. Long may it continue.

My mother has been resident for 4 months in Northbourne Court. She is well looked after by kind and caring staff members. She has had a few minor health issues which were speedily identified and suitable medical advice sought.

This is an excellent care home. My relative that has dementia is treated with the utmost care and dignity by management and staff, who are friendly and approachable at all times.

My mother has been a resident here for the past eight months. She is very happy living here. We are encouraged to visit at any time. Most of the staff here are very caring to the resident's needs. Any concerns are dealt with immediately. I am very happy with the home. All my mother's needs are met.

My mum has been here for about 7 weeks. I was worried about her coming here but she likes it here which has made me feel better. The staff are friendly and helpful and the food is good. Mum's room is large and kept clean. There are activities that you can participate in if you want to, but it's not obligatory. The rooms are divided and have their own dining rooms and lounges. It is nice as all the residents get to know each other as they are in smaller groups. Mum has company and isn't lonely anymore.

Residents at Northbourne Court present many challenges but the staff deal with these challenges very well.

When my husband was allocated to Sidcup I wasn't happy as it was quite a journey for me but I was so impressed when I visited that I had to put him first. All the carers are so friendly, caring and his room is lovely. He has settled well and I know he is safe.

The family cafe is constantly closed with no explanation and we have to constantly remind people about my father's basic requirements. We are private clients and have seen fees increase and service deteriorate. It's heartbreaking to see my father's condition get steadily worse and leave after a visit worrying about his care.

Our dad came to Northbourne Court 4 years ago. We were delighted with the facilities and excellent care and attention he received. Lately, this has sadly changed with the introduction of a new manager and huge change. This has seen lots of good dedicated staff leaving - which is hugely disruptive to my poor dad who suffers from dementia. Team leaders have been replaced with sub-standard "assistant managers". Cafe bar is rarely open now, as my dad is frail he could still get there for a change of scenery. We are private funders of his care. A year ago my comments below would all have been excellent.

My wife, who suffers from advanced vascular dementia has been a resident for over four years. I previously looked after her for four years myself. I live in the local area and a regular visitor to the care home as I wish to have regular contact to my dear wife. I am satisfied that she is being well cared for in a care home which is well run. I have good contact with the majority of the care workers and senior management with whom I can discuss any problems, should they arise. Continuity and recognition of their carers should be maintained. I am not in favour of moving staff around between suites! I and my family struggle with the loss of my wife to dementia but are happy that she is in the right home and environment best suited to her needs.

Mum has been at Northbourne for 3 years and we couldn't wish for a better place for her. The home is clean and bright, with a lovely lounge, café and balcony and the rooms are comfortable. The staff are very friendly and very caring of mum - everyone always takes the time and makes a point of saying 'hello' and chatting with mum and her visitors. I always have complete confidence that mum is in the best place for her and receiving the best possible care. If you're looking for a place for your loved one, this is it!

Rooms are spacious with en-suite showers. They have an area for relatives to sit & have a drink outside of the 8 suites. They allow pets to visit. There is no restrictions on visiting

Would highly recommend this home.