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- Northbourne Court care home







Northbourne Court care home, located in the busy shopping area of Sidcup in the London area, is a care facility providing residential care for older people living with dementia.
Northbourne provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide...
Care Provided by Northbourne Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
The price(s) shown are provided by the care home. Contact Northbourne Court for full pricing details and T&Cs.
Contact Northbourne Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avante Care & Support
- Voluntary / Not for Profit Owned
Person in charge
- Paula Igwe-Chinwo (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (120)
Northbourne Court Reviews (95)
Northbourne Court has a Review Score of 9.5 (9.542) out of 10, based on 23 reviews in the last 2 years.
Over all time Northbourne Court has 95 reviews.
Even though my father in law was only in the home for a short time, he was treated with the utmost care and consideration by all the staff. In his last days, they ensured that he was comfortable and it allowed his family to visit in a great environment. Thank you Northbourne Court.
The staff were very welcoming and settled her in quickly making sure she had a meal.
Mum is treated with dignity, kindness and a lot of personal interaction. After just two months I feel that the staff are our friends. Cannot recommend this home highly enough - nothing is too much trouble.
My mother became a resident at the above establishment in 2017. Since that time my family and sisters family have been very impressed at the facilities and service offered. Any difficulty or problem that occurs is rectified as soon as possible, and all medication given is at the prescribed time and recorded efficiently. The staff are very kind, friendly and clearly enjoy their working environment. Overall - no issues at all.
Thank you for taking the time to share your thoughts about Northbourne Court. I am pleased that the services that we provide have met your expectations.
I want to point out that since a certain senior member of staff took over Bronte Suite, that she has made amazing changes. My mum was never dressed as she didn't want to be. She is now coaxed to be dressed and go to the communal areas. The whole suite has been transformed with pretty hand cut flowers on the walls. The staff all seem very happy in a very challenging environment. My mother is always clean and tidy. The whole home always smells clean an fresh. Nothing seems to be too much trouble for the staff. Long may it continue.
Thank you for your comments.
My mother has been resident for 4 months in Northbourne Court. She is well looked after by kind and caring staff members. She has had a few minor health issues which were speedily identified and suitable medical advice sought.
This is an excellent care home. My relative that has dementia is treated with the utmost care and dignity by management and staff, who are friendly and approachable at all times.
My mother has been a resident here for the past eight months. She is very happy living here. We are encouraged to visit at any time. Most of the staff here are very caring to the resident's needs. Any concerns are dealt with immediately. I am very happy with the home. All my mother's needs are met.
My mum has been here for about 7 weeks. I was worried about her coming here but she likes it here which has made me feel better. The staff are friendly and helpful and the food is good. Mum's room is large and kept clean. There are activities that you can participate in if you want to, but it's not obligatory. The rooms are divided and have their own dining rooms and lounges. It is nice as all the residents get to know each other as they are in smaller groups. Mum has company and isn't lonely anymore.
Residents at Northbourne Court present many challenges but the staff deal with these challenges very well.
When my husband was allocated to Sidcup I wasn't happy as it was quite a journey for me but I was so impressed when I visited that I had to put him first. All the carers are so friendly, caring and his room is lovely. He has settled well and I know he is safe.
The family cafe is constantly closed with no explanation and we have to constantly remind people about my father's basic requirements. We are private clients and have seen fees increase and service deteriorate. It's heartbreaking to see my father's condition get steadily worse and leave after a visit worrying about his care.
Our dad came to Northbourne Court 4 years ago. We were delighted with the facilities and excellent care and attention he received. Lately, this has sadly changed with the introduction of a new manager and huge change. This has seen lots of good dedicated staff leaving - which is hugely disruptive to my poor dad who suffers from dementia. Team leaders have been replaced with sub-standard "assistant managers". Cafe bar is rarely open now, as my dad is frail he could still get there for a change of scenery. We are private funders of his care. A year ago my comments below would all have been excellent.
My wife, who suffers from advanced vascular dementia has been a resident for over four years. I previously looked after her for four years myself. I live in the local area and a regular visitor to the care home as I wish to have regular contact to my dear wife. I am satisfied that she is being well cared for in a care home which is well run. I have good contact with the majority of the care workers and senior management with whom I can discuss any problems, should they arise. Continuity and recognition of their carers should be maintained. I am not in favour of moving staff around between suites! I and my family struggle with the loss of my wife to dementia but are happy that she is in the right home and environment best suited to her needs.
Mum has been at Northbourne for 3 years and we couldn't wish for a better place for her. The home is clean and bright, with a lovely lounge, café and balcony and the rooms are comfortable. The staff are very friendly and very caring of mum - everyone always takes the time and makes a point of saying 'hello' and chatting with mum and her visitors. I always have complete confidence that mum is in the best place for her and receiving the best possible care. If you're looking for a place for your loved one, this is it!
Thank you for your kind comments. We will pass your thanks and comments to the staff concerned.
Now 6 months later although her health has deteriorated she is still happy there. A big weight off your shoulders when you know your loved ones are being looked after by caring staff.
Rooms are spacious with en-suite showers. They have an area for relatives to sit & have a drink outside of the 8 suites. They allow pets to visit. There is no restrictions on visiting
Only downfall is its a care home not a nursing home. So for residents who's health deteriorates & need nursing need to be moved.Would highly recommend this home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)

Ruth Christie, Interim Home Manager - Northbourne Court
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