Chaucer House Care Home

82 St Martin's Hill, Littlebourne Road, Canterbury CT1 1PS
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8.5 61 Reviews
  • Chaucer House Care Home, Canterbury
Chaucer House Care Home is a purpose-built facility. The luxury care home provides residential, nursing and dementia care for 60 residents. At Chaucer House, staff work to create a welcoming atmosphere and put the health and wellbeing of the residents at the heart of everything they do.

The modern design provides well equipped, bright lounges and en-suite bedrooms to support person-centred care in which residents enjoy activities and make friends with other residents and staff. At the heart of the home is their Philosophy of Care, the Eden Alternative, where staff encourage social interaction, engagement and work towards the eradication of loneliness and boredom.

All 60 ensuite bedrooms are decorated to a hotel standard, while residents also have access to a choice of lounges, a cafe, rooftop terrace and garden room, shop and beauty spa.
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Care Provided by Chaucer House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1470
  • Self-Funded Residential Dementia Care: from £1470
  • Self-Funded Nursing Care: from £2038
  • Self-Funded Nursing Dementia Care: from £2038
  • RESPITE Self-Funded Residential Care: from £1617
  • RESPITE Self-Funded Residential Dementia Care: from £1617
  • RESPITE Self-Funded Nursing Care: from £2217
  • RESPITE Self-Funded Nursing Dementia Care: from £2217

The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.

These prices are only a guideline, please contact Chaucer House Care Home to find out the exact price for your requirements.

Contact Chaucer House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chaucer House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Hannah De-Mesa (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking is available on site.

Chaucer House Care Home Reviews (61)

8.5

Chaucer House Care Home has a Review Score of 8.5 (8.493) out of 10, based on 13 reviews in the last 2 years.
Over all time Chaucer House Care Home has 61 reviews.

Overall Experience
  • 43
  • 11
  • 2
  • 1
  • 4
Date Published
  • 61
  • 4
  • 5
  • 13
  • 48
Reviewer Connection to Chaucer House Care Home
  • 19
  • 11
  • 10
  • 7
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
Total of 61, showing 61-61
Review from Julia F (Daughter of Resident) published on 5 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved in a month ago, needing full time nursing care after a very independent life. From the very first meeting with the manager mum was treated with warmth, dignity and respect, she was welcomed to the home and her choice of room as the bright, intelligent woman she is and has been treated as such
unfailingly by all staff members.
The nursing, care and catering staff have been excellent, always giving that bit of extra time and care. She has never once been patronised, she is looked after beautifully, she is always immaculately dressed and given her medication quickly and efficiently whenever it is needed. She has been invited to join in the groups and activities on on offer but not pushed to participate in anything she doesn't wish to.
The food is really beautifully cooked by an excellent and friendly chef, there is always a range of choices available. As family members we are welcome any time. This is a lovely newly built care home, immaculately clean and very nicely decorated. It has a modern approach very much in keeping with CQC standards and I fully expect it to get an excellent report on its first inspection. I am full of gratitude and heartfelt thanks to the wonderful staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.5 (8.493)

Overview of Review Score

The Review Score of 8.5 (8.493) out of 10 for Chaucer House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.660 for Chaucer House Care Home is calculated as follows: ( (43 Excellents x 5) + (60 Goods x 4) + (26 Satisfactorys x 3) + (3 Poors x 2) + (21 Very Poors x 1) ) ÷ 153 Ratings = 3.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.833 Points relating to the number of positive Reviews for Chaucer House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Anthony Lane

Job Title: Interim Home Manager Joined: 2025

Interim Home Manager

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chaucer House Care Home to verify any information. View our terms and conditions. Chaucer House Care Home has an Enhanced Service - more info.