






Chaucer House Care Home is a purpose-built facility. The luxury care home provides residential, nursing and dementia care for 60 residents. At Chaucer House, staff work to create a welcoming atmosphere and put the health and wellbeing of the residents at the heart of everything they do.
The modern design provides well equipped, bright lounges and en-suite bedrooms to support person-centred care in which residents enjoy activities and make friends...
Care Provided by Chaucer House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.
The price(s) shown are provided by the care home. Contact Chaucer House Care Home for full pricing details and T&Cs.
Contact Chaucer House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avante Care & Support
- Voluntary / Not for Profit Owned
Person in charge
- Johanna Coughlan (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Parking is available on site.
Chaucer House Care Home Reviews (69)
Chaucer House Care Home has a Review Score of 9.0 (9.005) out of 10, based on 14 reviews in the last 2 years.
Over all time Chaucer House Care Home has 69 reviews.
Since my family friend has arrived at Chaucer House he has been welcomed in with loving arms by all members of staff. They attend all his needs, respect his wishes and give him the best care I've seen. He thoroughly enjoys himself at Chaucer house, bedrooms are wonderfully designed, infect the whole building is! Staff are absolutely wonderful and inform me of his progress and what activities he's been joining in with. Chaucer House is a friendly and warm/loving home, I highly recommend it to anyone. The manager of Chaucer House is a warm and lovely kind lady, who welcomes anyone in, and has a great team working for her. Housekeepers/carers/nurses/admin/kitchen staff; are all very wonderful and should be very proud of themselves and the care that they deliver to each and every service user.
I recently reviewed this home. My husband was admitted for end of life care. He was there for three weeks and was treated with tender loving care by every member of staff. I was able to visit any time and was cared for equally well. I cannot speak highly enough of this home. My husband died in peace looking very comfortable. Those three weeks ensured I had total peace of mind and I could face his death with courage. I would recommend this home to anyone without any reservations. Losing a loved one is life changing and painful. The staff ensured that the pain was eased and my memories of those final days are peaceful and accepting. A huge vote of thanks to everyone involved!!
Professional at all times, family were considered and looked after, her needs were met. Well done to everyone in Chaucer House Care Home. Excellent service, excellent care. Many thanks.
My mother moved to Chaucer House on the day it opened in August 2015 and from then until her death in March 2016 she and our whole family were treated with warmth and skilled care. She has stayed in other care homes, but this was by far the best. A purpose-built building, skilled and kind staff and an approachable and knowledgeable manager were some of the features, which helped to make her last few months as good as they could be. The atmosphere in the home is warm and welcoming, with all staff, whatever their role, showing this same caring approach, modeled so well by the manager. Whenever I or my family visited the home we were met by smiling staff who greeted us and offered us a drink. Nothing was too much trouble.
The rooms are comfortable, warm and very well appointed. Today I had lunch and was served a delicious three course meal, worthy of any excellent restaurant.
I would recommend this home to any one with no reservations.
The doctor who visits is wonderful and empathises with the patient's needs.
I guess this all sounds too good to be true but it is exactly as I find it. It is just so wonderful to know that I can come home knowing my husband is having the very best care.
My husband moved to Chaucer House in October 15 from a residential care home as his needs now require nursing. He suffers from both severe dementia and physical limitations. He hadn't smiled in months, but as soon as he entered Chaucer House, he smiled and he is still smiling. It is a fantastic place and all care homes should be like this one.
My mother was moved to Chaucer House from another rehabilitation centre. The staff greeted her with kindness and compassion that could not be surpassed. Everyone came to see her in the first days of her admission and introduced themselves, from the manager to the head chef, maintenance and domestic team. We have a large family and we were all made to feel extremely welcome every time we visited. My mother was in a great deal of pain when she first arrived, the staff were so gentle and took time with her that we felt comfortable to leave her. She was treated with tremendous dignity and respect throughout her time at the home. Discharge planning was fantastic, we cannot recommend Chaucer House highly enough.
We were nervous about placing my parents in a brand new care home. It looked lovely, but I was concerned about the quality of care to both my parents who had very different needs. My Dad needs reassurance and care whilst staying with his lifelong companion and best friend. Chaucer House have excelled at reassuring me and proving that our choice of home was a good one. The care staff have all gone above and beyond to make my parents stay as comfortable as possible. They have kept me informed and included in all the decisions necessary. There will be difficult times ahead but I am reassured by their support to me and their care and love shown to my parents. Thanks to the manager and all the team
The nursing, care and catering staff have been excellent, always giving that bit of extra time and care. She has never once been patronised, she is looked after beautifully, she is always immaculately dressed and given her medication quickly and efficiently whenever it is needed. She has been invited to join in the groups and activities on on offer but not pushed to participate in anything she doesn't wish to.
The food is really beautifully cooked by an excellent and friendly chef, there is always a range of choices available. As family members we are welcome any time. This is a lovely newly built care home, immaculately clean and very nicely decorated. It has a modern approach very much in keeping with CQC standards and I fully expect it to get an excellent report on its first inspection. I am full of gratitude and heartfelt thanks to the wonderful staff team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 April 2026Inadequate
- CaringInadequate
- EffectiveInadequate
- ResponsiveInadequate
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Accreditations
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Meet the Team (1)

Johanna Coughlan, Interim Home Manager
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