Submit a Review for The Hazelwell Care Home
Oldfield Road, Heswall, Wirral, CH60 6SG
View Full Details of The Hazelwell Care HomeLatest Reviews for The Hazelwell Care Home
09 July 2025
Generally a very good experience over 3 weeks of respite with rooms, care, staff, and food being of top quality and expectations. The meal experience in ground floor dining room was sometimes disappointing as the company was often disinterested in making conversation. I have a suggestion on a separate suggestion form, which might be helpful. Also had a problem with laundry taking many days to reappear or sometimes missing altogether in spite of the best efforts of the staff to locate missing items.
24 June 2025
We had a lovely Sunday with live music and old timers show, we could see lovely old cars and relive so many memories. Every Saturday is a Chaturday with interesting information for visitors too. Well done!! I visit my Aunt every two months, coming from Germany. The staff is always very kind, super service, amazing carers.
18 June 2025
This is the third year of our parents experience of living at The Hazelwell. Staff are excellent and go above and beyond, they help sort a celebration for our dad's 97th Birthday he told the staff he was 21 again!
30 May 2025
The management and staff at Hazelwell are so helpful and caring. They give 110% to my mum. Mum is very happy and contented here and is well cared for. Thank you to everyone at Hazelwell for everything you do.
30 May 2025
We have been visiting a friend for 4 weeks and have found the staff to be friendly, courteous and helpful. I have observed the staff with residents and have noticed how calm they seem to be with them. My friend is well looked after and his needs are catered for. He is happy with his room and meals. It was lovely to be invited to a celebration of VE Day and participate in the activities. A lovely lunch was provided for residents and guests.
22 May 2025
I am so grateful to Hazelwell Care Home for giving my mum so much care, love, and stimulation over the last two years. Recently, Mum went out on a celebrity singer tribute and she blossomed in the moment she was captivated by the singer and we captured a priceless video of her. Forever grateful, huge shout out to all staff and entertainers who come in.
21 May 2025
Attended the VE Day Celebration. Excellent attendance by family and friends. Great atmosphere and also great food and entertainment.
03 April 2025
My brother,aged 81,with cerebral palsy and several complex needs,was a resident at Hazelwell for nearly two years.He sadly died ,in Feb, from an internal bleed. I,and the family,were so pleased that we found Hazelwell for him for his final years. The care he has had,both for his health and wellbeing,has been excellent. The Carers have been so good with him, providing care, support and friendship. Also,many activities which he has enjoyed - games,talks,music etc. The food has been excellent,lots of tea breaks,too,in between mealtimes! All the staff have been lovely-both to my brother,and always to me,and to family and friends, when we visited.We have been made to feel welcome and involved with staff and other residents. Hazelwell has a warm and homely atmosphere generally.I would recommend it to anyone who requires a secure and loving environment for a loved one.
12 March 2025
Very nice place, residents look well taken care off. The environment is welcoming, homely and very clean. Residents are engaged and active. I am very reassured to know my aunt is staying here. Staff is helpful and kind.
07 March 2025
The staff team and Management have been excellent with my mother and made her last days/weeks with end of life comfortable ensuring respect, care and consideration. I couldn't have asked for more, a home from home. The co-ordination of the team is commendable, especially in our time of need for all the family. I would not hesitate to recommend Hazelwell as a home for their care and compassion. Although a resident for a short time this made a world of difference in her last weeks. A very big heartfelt THANKYOU!
22 January 2025
Wonderful Christmas for all the residents. Plenty of activities and very inclusive. They look after my Mum so well. The staff are supportive and caring.
21 January 2025
Don't go here for nursing care. A very disappointing respite experience, poor care and inadequate staffing. Management had been reassuring in advance, confident that they could meet my relative's nursing needs, but the reality was very different. We had hoped for rehab support during respite, but a poor standard of nursing left her immobile, unable to even move in bed - and the nurses seemed to think this was fine. If it had not needed an ambulance to move her, she would have left after 2 days. She came out in much worse condition than she went in, had caught a UTI, and lost a lot of weight. The home's decisions around handling some acute symptoms seemed to surprise both paramedics and a GP. Care was often patronising, nursing seemed disorganised (e.g. missed meds until mum asked about them), and long waits (sometimes hours) for support were common. She wasn't offered any activities. On the plus side, a few of the care staff were friendly and competent. The Wi-Fi was fine.
16 January 2025
When my Aunt ( a widow with no children) needed more and more support with her dementia/Alzheimer's and the combined help of family and care workers wasn't enough, it was time to look at 24-hour care. We visited other homes but this one felt so inviting and offered everything she needed. After a respite visit, she was happy to move in full-time. She is sociable and thoroughly enjoys the activities programme. The staff are friendly, approachable, respectful and caring. The meals and wine are good and another opportunity to socialise. Auntie has lived in Hazelwell for over a year now and is very happy there which is hugely reassuring for us. In fact, her sister and myself only hope when our time comes that we will be able to spend our last days in Hazelwell too.
15 January 2025
Throughout the month of December, the Care Home team have been very busy with the organisation of events and there has been a full timetable. The residents have all been entertained by a number of visiting local groups and performances and the Care Home has been beautifully decorated for Christmas. There has been a warm and friendly Christmas atmosphere and the candlelit Christmas carols evening in particular, was a very special event. The Care Staff have had a lot of events that may have compromised their routines but they have all been wonderful. Also the December Saturday 'chat' groups have all been about Christmas traditions past and present and the residents have been able to chat about and share memories of past Christmases A lot of work and research goes into putting together the chatterday group meetings and they have been very successful throughout the year in bringing together residents to talk, to share their experiences and to reminisce.
14 January 2025
My dad was admitted in June 2024 for nursing care, initially for 3 weeks respite care during a house move. This then became permanent when his health deteriorated, a condition that the nursing team identified almost straight after admittance (after having at-home care for 6 months). We had no hesitation in making Hazelwell our permanent choice when the need became permanent. The standard of nursing care is excellent and the staff are all superb - including the support, management and kitchen staff. All are so supportive, friendly, respectful and compassionate. This means so much to us as Dad's family. For him. And for us. There is always someone on hand to attend his needs, day and night, which is very comforting for us. They are very proactive about introducing other medical professionals as and when they identify a need. We are all allowed to spend as much time as we want with Dad, day or night, even having Xmas dinner with him in his room. I cannot recommend Hazelwell enough.
14 January 2025
Caring staff. Good range of activities planned daily for Christmas period to include relatives. Staff always friendly and welcoming to relatives. Residents treated with kindness and respect. Downside is low staff numbers can mean residents left sitting in wheelchairs for extended periods of time which cause discomfort.
19 December 2024
Poor care and lack of dignity shown to our relative. Hazelwell states "Our elderly care services include Residential Care, Nursing Care, Dementia Care, Respite Care, and Palliative Care, and are always enhanced with a daily wellbeing programme tailored to our resident's interests and preferences so that each resident gets the care and support they deserve." At best Hazelwell provide residential and minimal nursing care. Inadequate staffing levels to provide proper care and support. If you requires nursing care, this is not the home for you.
07 June 2024
My mum was a resident at Hazelwell receiving end-of-life care. The staff are tremendous, always polite, always cheerful and nothing was ever too much trouble for them. The compassion and warmth shown to Mum's family during regular visits and at the end of her life was exceptional. The home is absolutely immaculately maintained and is a most friendly, welcoming place. I cannot recommend Hazelwell highly enough, they are what should be the benchmark of care/nursing homes.
21 May 2024
Our dad was cared for well with compassion and consideration.
25 April 2024
My mother passed away at The Hazelwell Care Home in March of this year. The care and compassion shown to my mum in the final stages of her life was exemplary. A similar level of care and support was shown to my mum's family that were present with her in the final stage of her life.
Latest Reviews for The Hazelwell Care Home
09 July 2025
Generally a very good experience over 3 weeks of respite with rooms, care, staff, and food being of top quality and expectations. The meal experience in ground floor dining room was sometimes disappointing as the company was often disinterested in making conversation. I have a suggestion on a separate suggestion form, which might be helpful. Also had a problem with laundry taking many days to reappear or sometimes missing altogether in spite of the best efforts of the staff to locate missing items.
24 June 2025
We had a lovely Sunday with live music and old timers show, we could see lovely old cars and relive so many memories. Every Saturday is a Chaturday with interesting information for visitors too. Well done!! I visit my Aunt every two months, coming from Germany. The staff is always very kind, super service, amazing carers.
18 June 2025
This is the third year of our parents experience of living at The Hazelwell. Staff are excellent and go above and beyond, they help sort a celebration for our dad's 97th Birthday he told the staff he was 21 again!
30 May 2025
The management and staff at Hazelwell are so helpful and caring. They give 110% to my mum. Mum is very happy and contented here and is well cared for. Thank you to everyone at Hazelwell for everything you do.
30 May 2025
We have been visiting a friend for 4 weeks and have found the staff to be friendly, courteous and helpful. I have observed the staff with residents and have noticed how calm they seem to be with them. My friend is well looked after and his needs are catered for. He is happy with his room and meals. It was lovely to be invited to a celebration of VE Day and participate in the activities. A lovely lunch was provided for residents and guests.
22 May 2025
I am so grateful to Hazelwell Care Home for giving my mum so much care, love, and stimulation over the last two years. Recently, Mum went out on a celebrity singer tribute and she blossomed in the moment she was captivated by the singer and we captured a priceless video of her. Forever grateful, huge shout out to all staff and entertainers who come in.
21 May 2025
Attended the VE Day Celebration. Excellent attendance by family and friends. Great atmosphere and also great food and entertainment.
03 April 2025
My brother,aged 81,with cerebral palsy and several complex needs,was a resident at Hazelwell for nearly two years.He sadly died ,in Feb, from an internal bleed. I,and the family,were so pleased that we found Hazelwell for him for his final years. The care he has had,both for his health and wellbeing,has been excellent. The Carers have been so good with him, providing care, support and friendship. Also,many activities which he has enjoyed - games,talks,music etc. The food has been excellent,lots of tea breaks,too,in between mealtimes! All the staff have been lovely-both to my brother,and always to me,and to family and friends, when we visited.We have been made to feel welcome and involved with staff and other residents. Hazelwell has a warm and homely atmosphere generally.I would recommend it to anyone who requires a secure and loving environment for a loved one.
12 March 2025
Very nice place, residents look well taken care off. The environment is welcoming, homely and very clean. Residents are engaged and active. I am very reassured to know my aunt is staying here. Staff is helpful and kind.
07 March 2025
The staff team and Management have been excellent with my mother and made her last days/weeks with end of life comfortable ensuring respect, care and consideration. I couldn't have asked for more, a home from home. The co-ordination of the team is commendable, especially in our time of need for all the family. I would not hesitate to recommend Hazelwell as a home for their care and compassion. Although a resident for a short time this made a world of difference in her last weeks. A very big heartfelt THANKYOU!
22 January 2025
Wonderful Christmas for all the residents. Plenty of activities and very inclusive. They look after my Mum so well. The staff are supportive and caring.
21 January 2025
Don't go here for nursing care. A very disappointing respite experience, poor care and inadequate staffing. Management had been reassuring in advance, confident that they could meet my relative's nursing needs, but the reality was very different. We had hoped for rehab support during respite, but a poor standard of nursing left her immobile, unable to even move in bed - and the nurses seemed to think this was fine. If it had not needed an ambulance to move her, she would have left after 2 days. She came out in much worse condition than she went in, had caught a UTI, and lost a lot of weight. The home's decisions around handling some acute symptoms seemed to surprise both paramedics and a GP. Care was often patronising, nursing seemed disorganised (e.g. missed meds until mum asked about them), and long waits (sometimes hours) for support were common. She wasn't offered any activities. On the plus side, a few of the care staff were friendly and competent. The Wi-Fi was fine.
16 January 2025
When my Aunt ( a widow with no children) needed more and more support with her dementia/Alzheimer's and the combined help of family and care workers wasn't enough, it was time to look at 24-hour care. We visited other homes but this one felt so inviting and offered everything she needed. After a respite visit, she was happy to move in full-time. She is sociable and thoroughly enjoys the activities programme. The staff are friendly, approachable, respectful and caring. The meals and wine are good and another opportunity to socialise. Auntie has lived in Hazelwell for over a year now and is very happy there which is hugely reassuring for us. In fact, her sister and myself only hope when our time comes that we will be able to spend our last days in Hazelwell too.
15 January 2025
Throughout the month of December, the Care Home team have been very busy with the organisation of events and there has been a full timetable. The residents have all been entertained by a number of visiting local groups and performances and the Care Home has been beautifully decorated for Christmas. There has been a warm and friendly Christmas atmosphere and the candlelit Christmas carols evening in particular, was a very special event. The Care Staff have had a lot of events that may have compromised their routines but they have all been wonderful. Also the December Saturday 'chat' groups have all been about Christmas traditions past and present and the residents have been able to chat about and share memories of past Christmases A lot of work and research goes into putting together the chatterday group meetings and they have been very successful throughout the year in bringing together residents to talk, to share their experiences and to reminisce.
14 January 2025
My dad was admitted in June 2024 for nursing care, initially for 3 weeks respite care during a house move. This then became permanent when his health deteriorated, a condition that the nursing team identified almost straight after admittance (after having at-home care for 6 months). We had no hesitation in making Hazelwell our permanent choice when the need became permanent. The standard of nursing care is excellent and the staff are all superb - including the support, management and kitchen staff. All are so supportive, friendly, respectful and compassionate. This means so much to us as Dad's family. For him. And for us. There is always someone on hand to attend his needs, day and night, which is very comforting for us. They are very proactive about introducing other medical professionals as and when they identify a need. We are all allowed to spend as much time as we want with Dad, day or night, even having Xmas dinner with him in his room. I cannot recommend Hazelwell enough.
14 January 2025
Caring staff. Good range of activities planned daily for Christmas period to include relatives. Staff always friendly and welcoming to relatives. Residents treated with kindness and respect. Downside is low staff numbers can mean residents left sitting in wheelchairs for extended periods of time which cause discomfort.
19 December 2024
Poor care and lack of dignity shown to our relative. Hazelwell states "Our elderly care services include Residential Care, Nursing Care, Dementia Care, Respite Care, and Palliative Care, and are always enhanced with a daily wellbeing programme tailored to our resident's interests and preferences so that each resident gets the care and support they deserve." At best Hazelwell provide residential and minimal nursing care. Inadequate staffing levels to provide proper care and support. If you requires nursing care, this is not the home for you.
07 June 2024
My mum was a resident at Hazelwell receiving end-of-life care. The staff are tremendous, always polite, always cheerful and nothing was ever too much trouble for them. The compassion and warmth shown to Mum's family during regular visits and at the end of her life was exceptional. The home is absolutely immaculately maintained and is a most friendly, welcoming place. I cannot recommend Hazelwell highly enough, they are what should be the benchmark of care/nursing homes.
21 May 2024
Our dad was cared for well with compassion and consideration.
25 April 2024
My mother passed away at The Hazelwell Care Home in March of this year. The care and compassion shown to my mum in the final stages of her life was exemplary. A similar level of care and support was shown to my mum's family that were present with her in the final stage of her life.