Hazelwell Care Home located in Heswall in the Wirral offers high-quality residential and nursing care to older people in modern, comfortable and luxurious surroundings.
Residents can enjoy a wide range of facilities in the 55 bedroomed home including: a salon, cinema, library and a terrace with stunning views of the River Dee.
With an experienced care team in place, flexible care plans can be tailored to meet individual needs.
Owner: Heswall Care Ltd
Person in charge: Liza Millington (Manager)
Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 55
Rooms with ensuite WC: 55
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Hazelwell Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for The Hazelwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for The Hazelwell Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.853 for The Hazelwell Care Home is calculated as follows: ( (164 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 190 Ratings = 4.853
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.455 Points relating to the number of positive Reviews for The Hazelwell Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 5 Reviews ÷ 11 Target = 0.455
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Hazelwell Care Home has a Review Score of 9.3 (9.308) from 16 Reviews
Review submitted from a Postal Card by E B (Friend of Resident) on Friday 10 November 2017. Relates to November 2017.
Having been failed with full-time care in the home, Hazelwell was our chosen place for a very vulnerable family friend.
The quality of service from all members from admin to carers and housekeeping is only a glimpse into this dedicated home for elderly people, wishing to be cared for with kindness and dignity at all times.
The food and service of such are of the best quality.
Visitors are made welcome along with children and family pets. Activities and cinema room plus outings made this an amazing home to spend your twilight years.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by C S (Friend of Resident) on Friday 10 November 2017. Relates to November 2017.
The Hazelwell offers a home from home experience. The staff are professional, caring, respectful and provide the resident with a new family.
I couldn't ask for more for the care of my aunt.
The staff treat us as friends and allow us to behave as if it was my aunt's house. The dog and children are allowed to visit and we can attend for lunches.
The place is truly remarkable and I hope that one day I will be in a position to stay myself for the next stage of my life.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by John J (Son of Resident) on Friday 29 September 2017. Relates to September 2017.
Mum stayed here for nine days whilst my sister (Mum's main carer) had a holiday.
We were very happy with all aspects of care and help given to Mum. I'd have no hesitation in recommending the above care home.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by John R (Resident) on Tuesday 29 August 2017. Relates to August 2017.
Having fallen and cracked my spine and ribs, I was treated in the hospital and then transferred into first class care at Hazelwell for 4.5 weeks. My private bedroom with full services, TV, Radio and storage for personal goods and after several days Helped by kind and caring staff to explore and use the facilities - library, cinema, tearooms, restaurant and sitting in the garden and my prepaid daily newspaper was delivered. The breakfast, lunch and dinner service was excellent as was the discreet personal health and hygiene services. My improved mobility was rewarded with local trips with staff, was my return home in the centre of Hazelwell.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by W G (Respite Resident) on Friday 4 August 2017. Relates to July 2017.
2 weeks recuperation after 10 days hospital for bowel surgery. I have very much appreciated the quiet and the ability to sleep after the noise in hospital. The home is comfortable, well maintained and apart from over crowding in the dining room, particularly at lunch time, very satisfactory. The plumbing is modern and rather confusing and should be explained to new residents.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by C M (Resident) on Thursday 13 April 2017. Relates to February 2017.
I've had major surgery and am in respite recovering well.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by Julie P (Daughter of Resident) on Monday 20 March 2017. Relates to March 2017.
Fabulous care and attention given to my 81 year old mum after a stay in hospital. The staff were very attentive and friendly and my mum loved staying there. The accommodation was excellent no complaints about anything.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by Rose P (Wife of Resident) on Monday 16 January 2017. Relates to January 2017.
My husband was admitted in December 2016 with terminal brain tumours, but only for two days respite. He deteriorated quickly and it was deemed in his best interest to remain until he passed away. The care my husband received involved administering medication, personal care, checking for complications, changing as my husband's condition changed. The professional staff dealt with all the medical changes throughout, taking the stress away from the family. Throughout the twelve days, the staff treated my husband with the utmost care and respect. They dealt with all the intimacies, emotional and practical aspects of my husband's illness with great thoughtfulness and professionalism and I cannot recommend them enough.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by LP (Niece of Resident) on Friday 13 January 2017. Relates to November 2016.
My Aunt was moved to The Hazelwell Care Home for end of life care. I cannot praise the staff enough, they were all excellent from receptionists, managers, catering and nursing. The kindness and thoughtfulness with which she received was amazing. The high standard of care at a most difficult and demanding stage was also extended to us, as her nearest relations, this was very much appreciated. My Aunt died peacefully on 2nd December. Thank you to all concerned with her care.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by S Q (Son of Resident) on Monday 12 December 2016. Relates to November 2016.
I can only give The Hazelwell five stars on every count.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by Derek D (Resident) on Wednesday 7 December 2016. Relates to November 2016.
I fully enjoyed my stay whilst my left knee recovered from its OP. Now following a fall I am back in the Home.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by K Z (Resident) on Wednesday 12 October 2016. Relates to October 2016.
I am very happy. Everyone has been excellent I will definitely want to come again. The staff are very polite and friendly. The food is excellent I have been very happy. Thank you.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by Lesley S (Daughter of Resident) on Wednesday 28 September 2016. Relates to September 2016.
Wonderful, everything I hoped from a care home and didn't think I would ever find. Staff went out of their way to make my mother's stay as pleasant as possible. The surroundings were wonderful.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by Pam H (Resident) on Friday 16 September 2016. Relates to September 2016.
I found the service provided to be excellent. I found all the staff without exception to be polite, helpful and very supportive.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by J F (Daughter of Resident) on Friday 16 September 2016. Relates to September 2016.
I looked at many homes when I was looking for a day care home for my mother and Hazelwell stood head and shoulders above the rest on all factors. I have had no reason to review my decision since she loves being here. The facilities and staff are fantastic. As a health professional of 40 years, this is the best care home I have ever seen.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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Review submitted from a Postal Card by Julie G (Daughter of Resident) on Thursday 8 September 2016. Relates to July 2016.
I cannot praise The Hazelwell Care Home highly enough. Everything about it is truly exceptional- the location, the quality of the building and furnishings/decor (in bedrooms and public rooms) the facilities, the cleanliness, the food and most importantly the staff. Since his move from another care home, my dad is so much happier. Dad needs a high level of care and support but absolutely nothing is too much trouble for any of the staff. Dad is treated with dignity and such kindness- he says he feels like he is being thoroughly spoilt each and every day! The staff work as a close knit team and nothing is too much trouble for any of them. They are obviously a happy team and this ethos pervades all aspects of The Hazelwell Care Home. I would recommend anyone looking for truly exceptional care for a loved one to visit The Hazelwell to see this very special place for themselves.
How likely would you be to recommend The Hazelwell Care Home? Extremely Likely
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April 2017
Recipient: The Hazelwell Care Home
Date: Saturday 01 Apr 2017
There are currently no Care Home Idol entrants who have performed at The Hazelwell Care Home