The Hazelwell Care Home

My dad was a resident for 13mths with a terminal diagnosis and was not expected to last as long as he did. We believe the medical care and opportunities to socialise in Hazelwell extended his life. He felt safe, engaged in many activities and his medical need identified and dealt with quickly, leading to a good quality end of life. The staff in Hazelwell care deeply, treating my dad with dignity and as an individual. Our family will be forever grateful- thank you.

While this well appointed home in an excellent location ticks all the boxes, the most important aspect is the staff. In our experience the staff are professional and caring, from the cleaners through to the management. It is a happy place. Apart from my wife currently a resident a close friend received end of life care last year. He was treated with compassion and dignity to the end which was some solace to his family. It is expensive but hard to find fault

I stayed at Hazelwell on respite care after a fall breaking my shoulder I have a neurological condition which impairs my balance and I now live on my own so having care whilst my shoulder healed was essential The location of hazelwell must be one of the best on the Wirral nestling on the edge of the dales My room overlooked the dales and the rivers Dee. The care I received from the carers to the cleaners the chef and the taxi service to appointments was first class ànd I will never forget them all Thank you Hazelwell.

From the moment I arrived at Hazelwell Care Home. I felt safe, secure and welcome. I received excellent care form all staff and I would happily return and to recommend the care home.

I am referring to the Hazelwell Care Home event and apologise for the delay. Everything was set up outside in warm weather but sadly there was flash storm and everything had to be moved inside! Chaos soon was calmed down and the programme continued. The atmosphere was positive and the afternoon ran very well despite being a little cramped. The attention from the staff was superb and they ensured everyone was safe and enjoying themselves. The food provided for refreshment was excellent as usual.

I am being extremely well looked after. I am being consulted about menus for meals, activities, and feel fully at home here. Despite being diagnosed terminal, I am in a happy place due to the general atmosphere and staff attention.

Generally a very good experience over 3 weeks of respite with rooms, care, staff, and food being of top quality and expectations. The meal experience in ground floor dining room was sometimes disappointing as the company was often disinterested in making conversation. I have a suggestion on a separate suggestion form, which might be helpful. Also had a problem with laundry taking many days to reappear or sometimes missing altogether in spite of the best efforts of the staff to locate missing items.

We had a lovely Sunday with live music and old timers show, we could see lovely old cars and relive so many memories. Every Saturday is a Chaturday with interesting information for visitors too. Well done!! I visit my Aunt every two months, coming from Germany. The staff is always very kind, super service, amazing carers.

The management and staff at Hazelwell are so helpful and caring. They give 110% to my mum. Mum is very happy and contented here and is well cared for. Thank you to everyone at Hazelwell for everything you do.

We have been visiting a friend for 4 weeks and have found the staff to be friendly, courteous and helpful. I have observed the staff with residents and have noticed how calm they seem to be with them. My friend is well looked after and his needs are catered for. He is happy with his room and meals. It was lovely to be invited to a celebration of VE Day and participate in the activities. A lovely lunch was provided for residents and guests.

a priceless video of her. Forever grateful, huge shout out to all staff and entertainers who come in.

Attended the VE Day Celebration. Excellent attendance by family and friends. Great atmosphere and also great food and entertainment.

Hazelwell has a warm and homely atmosphere generally.I would recommend it to anyone who requires a secure and loving environment for a loved one.

Residents are engaged and active. I am very reassured to know my aunt is staying here. Staff is helpful and kind.

A very big heartfelt THANKYOU!

Wonderful Christmas for all the residents. Plenty of activities and very inclusive. They look after my Mum so well. The staff are supportive and caring.

Don't go here for nursing care. A very disappointing respite experience, poor care and inadequate staffing. Management had been reassuring in advance, confident that they could meet my relative's nursing needs, but the reality was very different. We had hoped for rehab support during respite, but a poor standard of nursing left her immobile, unable to even move in bed - and the nurses seemed to think this was fine. If it had not needed an ambulance to move her, she would have left after 2 days. She came out in much worse condition than she went in, had caught a UTI, and lost a lot of weight. The home's decisions around handling some acute symptoms seemed to surprise both paramedics and a GP. Care was often patronising, nursing seemed disorganised (e.g. missed meds until mum asked about them), and long waits (sometimes hours) for support were common. She wasn't offered any activities. On the plus side, a few of the care staff were friendly and competent. The Wi-Fi was fine.

When my Aunt ( a widow with no children) needed more and more support with her dementia/Alzheimer's and the combined help of family and care workers wasn't enough, it was time to look at 24-hour care. We visited other homes but this one felt so inviting and offered everything she needed. After a respite visit, she was happy to move in full-time. She is sociable and thoroughly enjoys the activities programme. The staff are friendly, approachable, respectful and caring. The meals and wine are good and another opportunity to socialise. Auntie has lived in Hazelwell for over a year now and is very happy there which is hugely reassuring for us. In fact, her sister and myself only hope when our time comes that we will be able to spend our last days in Hazelwell too.

Also the December Saturday 'chat' groups have all been about Christmas traditions past and present and the residents have been able to chat about and share memories of past Christmases A lot of work and research goes into putting together the chatterday group meetings and they have been very successful throughout the year in bringing together residents to talk, to share their experiences and to reminisce.

My dad was admitted in June 2024 for nursing care, initially for 3 weeks respite care during a house move. This then became permanent when his health deteriorated, a condition that the nursing team identified almost straight after admittance (after having at-home care for 6 months). We had no hesitation in making Hazelwell our permanent choice when the need became permanent. The standard of nursing care is excellent and the staff are all superb - including the support, management and kitchen staff. All are so supportive, friendly, respectful and compassionate. This means so much to us as Dad's family. For him. And for us. There is always someone on hand to attend his needs, day and night, which is very comforting for us. They are very proactive about introducing other medical professionals as and when they identify a need. We are all allowed to spend as much time as we want with Dad, day or night, even having Xmas dinner with him in his room. I cannot recommend Hazelwell enough.