What types of Care is The Hazelwell Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Hazelwell Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hazelwell Care Home to the centre of Wirral?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

The Hazelwell Care Home, Oldfield Road, Heswall, Wirral, Merseyside CH60 6SG

Review from Norman S (Respite Resident) published on 9 July 2025
Submitted via Postal Card • Report

Overall Experience

Generally a very good experience over 3 weeks of respite with rooms, care, staff, and food being of top quality and expectations. The meal experience in ground floor dining room was sometimes disappointing as the company was often disinterested in making conversation. I have a suggestion on a separate

suggestion form, which might be helpful. Also had a problem with laundry taking many days to reappear or sometimes missing altogether in spite of the best efforts of the staff to locate missing items.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write a review of your experience and for your suggestions, which I have received via our Suggestions Box which is placed in reception. I will take time to review the suggestions and make appropriate changes which I hope will enhance our dining experience. If you would like to discuss any of these things any further please do get in touch at the care home and we can work together to make sure we resolve these for you.

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Review from Simona C (Niece of Resident) published on 24 June 2025
Submitted via Postal Card • Report

Overall Experience

We had a lovely Sunday with live music and old timers show, we could see lovely old cars and relive so many memories. Every Saturday is a Chaturday with interesting information for visitors too. Well done!! I visit my Aunt every two months, coming from Germany. The staff is always very kind, super service,

amazing carers.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write such a lovely review. Our team work hard to make sure we have a varied and interesting entertainment package to offer and it is assuring to know you have seen that in action. I know your aunt looks forward to your visits so it is great that you got to spend some nice times with her and make new memories. I will be sure to pass on your kind words to our staff.

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Review from D L (Son of Resident) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience

This is the third year of our parents experience of living at The Hazelwell. Staff are excellent and go above and beyond, they help sort a celebration for our dad's 97th Birthday he told the staff he was 21 again!

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you so much for taking the time to write a review for our service. I am delighted that you and your parents continue to enjoy the home and we look forward to celebrating many more milestones with you all. I will pass on your kind words to our dedicated team who will be happy to hear your comments.

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Review from J F (Daughter of Resident) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience

The management and staff at Hazelwell are so helpful and caring. They give 110% to my mum. Mum is very happy and contented here and is well cared for. Thank you to everyone at Hazelwell for everything you do.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write a lovely review of our service. I will make sure the staff are aware of your kind words and I am very pleased to hear that your mum is very happy at The Hazelwell.

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Review from Maureen S (Friend of Resident) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience

We have been visiting a friend for 4 weeks and have found the staff to be friendly, courteous and helpful. I have observed the staff with residents and have noticed how calm they seem to be with them. My friend is well looked after and his needs are catered for. He is happy with his room and meals.

It was lovely to be invited to a celebration of VE Day and participate in the activities. A lovely lunch was provided for residents and guests.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write a review of our service. We are delighted to know that your friend feels well looked after and that his needs are catered for. I will be sure to pass on your kind words to our dedicated team who will be pleased to know their work does not go unnoticed.

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Review from H O (Daughter of Resident) published on 22 May 2025
Submitted via Postal Card • Report

Overall Experience

I am so grateful to Hazelwell Care Home for giving my mum so much care, love, and stimulation over the last two years. Recently, Mum went out on a celebrity singer tribute and she blossomed in the moment she was captivated by the singer and we captured
a priceless video of her. Forever grateful,

huge shout out to all staff and entertainers who come in.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to submit your review, and for your kind words. I will make sure the staff are aware of your review. We try and make the best of each day for our residents and to see residents light up when we get it right is so rewarding for everyone at the home. We are all delighted that you were able to capture that moment with mum and I am proud to have helped you both create new memories together.

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Review from K C (Daughter-in-law of Resident) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience

Attended the VE Day Celebration. Excellent attendance by family and friends. Great atmosphere and also great food and entertainment.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to review our service. We always try and put on special events as well as making sure the day to day care at the home is of a high standard.

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Review from Rosalind S (Sister of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience

My brother,aged 81,with cerebral palsy and several complex needs,was a resident at Hazelwell for nearly two years.He sadly died ,in Feb, from an internal bleed.
I,and the family,were so pleased that we found Hazelwell for him for his final years.
The care he has had,both for his health and wellbeing,has

been excellent.
The Carers have been so good with him, providing care, support and friendship. Also,many activities which he has enjoyed - games,talks,music etc.
The food has been excellent,lots of tea breaks,too,in between mealtimes!
All the staff have been lovely-both to my brother,and always to me,and to family and friends, when we visited.We have been made to feel welcome and involved with staff and other residents.
Hazelwell has a warm and homely atmosphere generally.I would recommend it to anyone who requires a secure and loving environment for a loved one.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for your kind words and for the opportunity to meet and look after your brother. At The Hazelwell we aim to provide the best care to everyone we meet and it is assuring to know that you feel your brother received that. Our activities team work hard to ensure everyone gets chance to enjoy their days, and our caring and dedicated care team always try and provide the best care. We pride ourselves on our food and I am glad that you feel it was of a high standard. I will make sure our staff are aware of your comments as I know this will give them reassurance that they do a great job

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Review from B C (Niece of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience

Very nice place, residents look well taken care off. The environment is welcoming, homely and very clean.
Residents are engaged and active. I am very reassured to know my aunt is staying here. Staff is helpful and kind.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to review our service. We are delighted to hear that you are reassured to know your aunt is staying with us. I will pass on your kind words to our staff team who will be glad to know you value their input and support.

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Review from Carole L (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience

The staff team and Management have been excellent with my mother and made her last days/weeks with end of life comfortable ensuring respect, care and consideration. I couldn't have asked for more, a home from home. The co-ordination of the team is commendable, especially in our time of need for all

the family. I would not hesitate to recommend Hazelwell as a home for their care and compassion. Although a resident for a short time this made a world of difference in her last weeks.
A very big heartfelt THANKYOU!

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write a review of our service and for your kind words. We pride ourselves on providing compassionate and respectful care and I am pleased to hear that you experienced this with mum during her stay with us. I will make sure our team are aware of your comments as I am sure they will also be pleased to know they have provided good care to you and your mum.

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Review from E F (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience

Wonderful Christmas for all the residents. Plenty of activities and very inclusive. They look after my Mum so well. The staff are supportive and caring.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to review our service. I will make sure our staff are aware of your comments and that our activities team continues to provide a varied and entertaining programme of activities for our residents.

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Review from Laura J (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience

Don't go here for nursing care. A very disappointing respite experience, poor care and inadequate staffing. Management had been reassuring in advance, confident that they could meet my relative's nursing needs, but the reality was very different. We had hoped for rehab support during respite, but a

poor standard of nursing left her immobile, unable to even move in bed - and the nurses seemed to think this was fine. If it had not needed an ambulance to move her, she would have left after 2 days. She came out in much worse condition than she went in, had caught a UTI, and lost a lot of weight. The home's decisions around handling some acute symptoms seemed to surprise both paramedics and a GP. Care was often patronising, nursing seemed disorganised (e.g. missed meds until mum asked about them), and long waits (sometimes hours) for support were common. She wasn't offered any activities. On the plus side, a few of the care staff were friendly and competent. The Wi-Fi was fine.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write a review. The support, care and lifestyle we provide to our residents is our primary focus and I am sorry that you feel the care your relative received did not meet your expectations. Our staffing, care plans, dining, activities programme and close working partnerships with healthcare professionals are closed monitored to ensure that we maintain our person-centred approach to care and our residents needs are met in an appropriate timely actions are taken. Should you wish to discuss any of the points you have raised please do not hesitate to get in touch.

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Review from Julie Q (Niece of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience

When my Aunt ( a widow with no children) needed more and more support with her dementia/Alzheimer's and the combined help of family and care workers wasn't enough, it was time to look at 24-hour care. We visited other homes but this one felt so inviting and offered everything she needed. After a respite

visit, she was happy to move in full-time. She is sociable and thoroughly enjoys the activities programme. The staff are friendly, approachable, respectful and caring. The meals and wine are good and another opportunity to socialise. Auntie has lived in Hazelwell for over a year now and is very happy there which is hugely reassuring for us. In fact, her sister and myself only hope when our time comes that we will be able to spend our last days in Hazelwell too.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write a review of our service and for your positive words, which I will make sure our staff are aware of. I am so glad that your auntie is with us and that she enjoyed her respite stay so much that she wanted to move in permanently, she has become a big part of the community at The Hazelwell. We will also welcome you and your sister as residents when you want to come in but for now you and your family are always welcome as visitors to the home.

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Review from R S (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience

Throughout the month of December, the Care Home team have been very busy with the organisation of events and there has been a full timetable. The residents have all been entertained by a number of visiting local groups and performances and the Care Home has been beautifully decorated for Christmas.

There has been a warm and friendly Christmas atmosphere and the candlelit Christmas carols evening in particular, was a very special event. The Care Staff have had a lot of events that may have compromised their routines but they have all been wonderful.
Also the December Saturday 'chat' groups have all been about Christmas traditions past and present and the residents have been able to chat about and share memories of past Christmases A lot of work and research goes into putting together the chatterday group meetings and they have been very successful throughout the year in bringing together residents to talk, to share their experiences and to reminisce.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to write a review for our service. I will make sure our staff know about your comments. I am delighted that you and your loved one has enjoyed our Christmas programme and also our regular Saturday chats. You will have noticed we have added to our activities team in 2025 and hope that the activities programme continues to be enjoyable for everyone. We are always open to suggestions for any more activities or events that any of our residents would like to enjoy, so if you have any ideas then please feel free to share them with us.

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Review from Jill J (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience

My dad was admitted in June 2024 for nursing care, initially for 3 weeks respite care during a house move. This then became permanent when his health deteriorated, a condition that the nursing team identified almost straight after admittance (after having at-home care for 6 months). We had no hesitation

in making Hazelwell our permanent choice when the need became permanent. The standard of nursing care is excellent and the staff are all superb - including the support, management and kitchen staff. All are so supportive, friendly, respectful and compassionate. This means so much to us as Dad's family. For him. And for us. There is always someone on hand to attend his needs, day and night, which is very comforting for us. They are very proactive about introducing other medical professionals as and when they identify a need. We are all allowed to spend as much time as we want with Dad, day or night, even having Xmas dinner with him in his room. I cannot recommend Hazelwell enough.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to review our service, and for your positive thoughts which I will ensure are passed on to our team. I am delighted that you have had a positive experience with us and that we have been able to provide you with peace of mind that your loved one is being looked after

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Review from L J (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience

Caring staff. Good range of activities planned daily for Christmas period to include relatives. Staff always friendly and welcoming to relatives. Residents treated with kindness and respect.
Downside is low staff numbers can mean residents left sitting in wheelchairs for extended periods of time which

cause discomfort.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for your review of The Hazelwell and your praise of the kindness of our staff. Our team of care staff are hard-working and dedicated to providing high-quality care to our residents and I will make sure they are aware of your kind words. Each week the leadership team at the home publish an analysis of our staffing levels which is posted on the resident/relatives notice board on the ground floor. This consistently shows that the home has been staffed substantially higher than what would be considered a minimum staffing level. If you would like to discuss this further, though, then our team are always happy to discuss how the home is staffed and how we calculate the staffing required.

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Review from Richard R (Son of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience

Poor care and lack of dignity shown to our relative. Hazelwell states "Our elderly care services include Residential Care, Nursing Care, Dementia Care, Respite Care, and Palliative Care, and are always enhanced with a daily wellbeing programme tailored to our resident's interests and preferences so

that each resident gets the care and support they deserve." At best Hazelwell provide residential and minimal nursing care. Inadequate staffing levels to provide proper care and support. If you requires nursing care, this is not the home for you.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for your review and I assure you that the care of our residents is our top priority, and we have systems in place to ensure that we have the correct ratios of staff to our resident's dependency to ensure that we can provide the very best care for the care categories we are registered for. We work alongside our community and regulatory colleagues to ensure that the residents' best interests and medical needs are being met and unfortunately this does sometimes result in other alternatives having to be looked into which are fully consulted with all parties to make ensure the best outcomes for the resident.

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Review from James H (Son of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience

My mum was a resident at Hazelwell receiving end-of-life care. The staff are tremendous, always polite, always cheerful and nothing was ever too much trouble for them. The compassion and warmth shown to Mum's family during regular visits and at the end of her life was exceptional.
The home is absolutely

immaculately maintained and is a most friendly, welcoming place.
I cannot recommend Hazelwell highly enough, they are what should be the benchmark of care/nursing homes.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to review our care home and for your kind words. We pride ourselves on the care that we provide and we are fortunate to have such lovely surroundings to do it in. I will make sure the staff at the home are shown your comments and I know they will be pleased to know that they have provided a great service.

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Review from David D (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience

Our dad was cared for well with compassion and consideration.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to review our care home. We are pleased that you felt your dad was well cared for and I will make sure the staff at the home are aware of your feedback.

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Review from C C (Son of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience

My mother passed away at The Hazelwell Care Home in March of this year.
The care and compassion shown to my mum in the final stages of her life was exemplary. A similar level of care and support was shown to my mum's family that were present with her in the final stage of her life.

Reply from Simon Paul, Manager at The Hazelwell Care Home

Thank you for taking the time to review our care home and for such a positive review. We pride ourselves in being able to offer the very best care to all of our residents and their loved ones and the care we give to people at the end of their lives is very important to us. I am glad we were able to give a positive experience in a difficult time and I will make sure the staff are made aware of your comments.

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