I cannot praise The Hazelwell Care Home highly enough. Everything about it is truly exceptional
Julie G (Daughter of Resident)
The Hazelwell Care Home is beautiful, like a 5-star hotel, extremely clean and welcoming
Karen M (Niece of Resident)
From the day my mother became a resident, I and my family have felt it to be her home.
J D (Daughter of Resident)
These prices are only a guideline, please contact The Hazelwell Care Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
The Hazelwell Care Home has a Review Score of 9.5 (9.519) out of 10, based on 26 reviews in the last 2 years.
Over all time The Hazelwell Care Home has 94 reviews.
5.0 out of 5
Thank you so much for taking the time to write a review of your experience as a resident at The Hazelwell. We are delighted that you feel you are in a happy place and I will make sure our staff are advised of your kind words
4.0 out of 5
Thank you for taking the time to write a review of your experience and for your suggestions, which I have received via our Suggestions Box which is placed in reception. I will take time to review the suggestions and make appropriate changes which I hope will enhance our dining experience. If you would like to discuss any of these things any further please do get in touch at the care home and we can work together to make sure we resolve these for you.
5.0 out of 5
Thank you for taking the time to write such a lovely review. Our team work hard to make sure we have a varied and interesting entertainment package to offer and it is assuring to know you have seen that in action. I know your aunt looks forward to your visits so it is great that you got to spend some nice times with her and make new memories. I will be sure to pass on your kind words to our staff.
5.0 out of 5
Thank you so much for taking the time to write a review for our service. I am delighted that you and your parents continue to enjoy the home and we look forward to celebrating many more milestones with you all. I will pass on your kind words to our dedicated team who will be happy to hear your comments.
5.0 out of 5
Thank you for taking the time to write a lovely review of our service. I will make sure the staff are aware of your kind words and I am very pleased to hear that your mum is very happy at The Hazelwell.
5.0 out of 5
Thank you for taking the time to write a review of our service. We are delighted to know that your friend feels well looked after and that his needs are catered for. I will be sure to pass on your kind words to our dedicated team who will be pleased to know their work does not go unnoticed.
5.0 out of 5
Thank you for taking the time to submit your review, and for your kind words. I will make sure the staff are aware of your review. We try and make the best of each day for our residents and to see residents light up when we get it right is so rewarding for everyone at the home. We are all delighted that you were able to capture that moment with mum and I am proud to have helped you both create new memories together.
5.0 out of 5
Thank you for taking the time to review our service. We always try and put on special events as well as making sure the day to day care at the home is of a high standard.
5.0 out of 5
Thank you for your kind words and for the opportunity to meet and look after your brother. At The Hazelwell we aim to provide the best care to everyone we meet and it is assuring to know that you feel your brother received that. Our activities team work hard to ensure everyone gets chance to enjoy their days, and our caring and dedicated care team always try and provide the best care. We pride ourselves on our food and I am glad that you feel it was of a high standard. I will make sure our staff are aware of your comments as I know this will give them reassurance that they do a great job
5.0 out of 5
Thank you for taking the time to review our service. We are delighted to hear that you are reassured to know your aunt is staying with us. I will pass on your kind words to our staff team who will be glad to know you value their input and support.
5.0 out of 5
Thank you for taking the time to write a review of our service and for your kind words. We pride ourselves on providing compassionate and respectful care and I am pleased to hear that you experienced this with mum during her stay with us. I will make sure our team are aware of your comments as I am sure they will also be pleased to know they have provided good care to you and your mum.
4.0 out of 5
Thank you for taking the time to review our service. I will make sure our staff are aware of your comments and that our activities team continues to provide a varied and entertaining programme of activities for our residents.
1.0 out of 5
Thank you for taking the time to write a review. The support, care and lifestyle we provide to our residents is our primary focus and I am sorry that you feel the care your relative received did not meet your expectations. Our staffing, care plans, dining, activities programme and close working partnerships with healthcare professionals are closed monitored to ensure that we maintain our person-centred approach to care and our residents needs are met in an appropriate timely actions are taken. Should you wish to discuss any of the points you have raised please do not hesitate to get in touch.
5.0 out of 5
Thank you for taking the time to write a review of our service and for your positive words, which I will make sure our staff are aware of. I am so glad that your auntie is with us and that she enjoyed her respite stay so much that she wanted to move in permanently, she has become a big part of the community at The Hazelwell. We will also welcome you and your sister as residents when you want to come in but for now you and your family are always welcome as visitors to the home.
5.0 out of 5
Thank you for taking the time to write a review for our service. I will make sure our staff know about your comments. I am delighted that you and your loved one has enjoyed our Christmas programme and also our regular Saturday chats. You will have noticed we have added to our activities team in 2025 and hope that the activities programme continues to be enjoyable for everyone. We are always open to suggestions for any more activities or events that any of our residents would like to enjoy, so if you have any ideas then please feel free to share them with us.
5.0 out of 5
Thank you for taking the time to review our service, and for your positive thoughts which I will ensure are passed on to our team. I am delighted that you have had a positive experience with us and that we have been able to provide you with peace of mind that your loved one is being looked after
4.0 out of 5
Thank you for your review of The Hazelwell and your praise of the kindness of our staff. Our team of care staff are hard-working and dedicated to providing high-quality care to our residents and I will make sure they are aware of your kind words. Each week the leadership team at the home publish an analysis of our staffing levels which is posted on the resident/relatives notice board on the ground floor. This consistently shows that the home has been staffed substantially higher than what would be considered a minimum staffing level. If you would like to discuss this further, though, then our team are always happy to discuss how the home is staffed and how we calculate the staffing required.
1.0 out of 5
Thank you for your review and I assure you that the care of our residents is our top priority, and we have systems in place to ensure that we have the correct ratios of staff to our resident's dependency to ensure that we can provide the very best care for the care categories we are registered for. We work alongside our community and regulatory colleagues to ensure that the residents' best interests and medical needs are being met and unfortunately this does sometimes result in other alternatives having to be looked into which are fully consulted with all parties to make ensure the best outcomes for the resident.
5.0 out of 5
Thank you for taking the time to review our care home and for your kind words. We pride ourselves on the care that we provide and we are fortunate to have such lovely surroundings to do it in. I will make sure the staff at the home are shown your comments and I know they will be pleased to know that they have provided a great service.
4.0 out of 5
Thank you for taking the time to review our care home. We are pleased that you felt your dad was well cared for and I will make sure the staff at the home are aware of your feedback.
The Review Score of 9.5 (9.519) out of 10 for The Hazelwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.
Simon is the Home Manager at the Hazelwell Care Home and brings a wealth of experience having worked in healthcare for over twenty years having started as a Care Assistant in a nursing home. He then completed his nurse training and has worked across a variety of settings within the NHS for around 15 years; from surgical wards to intensive care, via theatre and then as a nurse specialist.
He then returned to care homes in 2019 and held roles of Deputy Manager and Home Manager before joining The Hazelwell. Simon is most passionate about delivering high-quality care whilst ensuring that the residents have an environment that is both homely and welcoming for their friends and families.
Theo is an enthusiastic and dedicated Acting Clinical Lead who has recently re-joined the team at The Hazelwell after a period of time working in a large care home in Liverpool.
Having started his nursing home career at The Hazelwell, Theo was keen to return to the home in a senior capacity and help shape the development of the home.
Kiya is our Home Administrator and is the point of contact for all administrative tasks at the home.
She joined the home with a wealth of experience in business admin and started as our receptionist before being promoted within the home to Home Admin.
Helen has been with The Hazelwell since 2017, Helen works as a Senior Care Assistant and the Home Trainer role. Helen is responsible for inducting new team members into The Hazelwell and ensuring our team are trained and competent. Helen can be relied on to implement new training sessions and the staff really enjoy her training. During her spare time, Helen loves to spend time with her family and relaxing.
Graham has been our maintenance manager since 2016, Graham is responsible for all the maintenance within the home, ensuring our compliance and maintaining our lovely home for our residents. Graham goes over and above to make a difference to our residents’ homecoming on his days off and getting called out during the evening if things need fixing. Graham enjoys when he does have days off to get away in his caravan.
I have been a chef for over 25 years, I started out as a trainee chef in a large hotel in the lake district working my way up to head chef and running the kitchen for 10 years before relocating to the Wirral where I worked at the devon doorway for 6 years working my way up to head chef for the last 12 months.
In my spare time, I enjoy spending time with my wife and young daughter and I also enjoy fishing and walking!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hazelwell Care Home to verify any information. View our terms and conditions. The Hazelwell Care Home has an Enhanced Service - more info.
