The Hazelwell Care Home

Oldfield Road, Heswall, Wirral CH60 6SG
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9.5 93 Reviews
  • The Hazelwell Care Home, Wirral
Hazelwell Care Home located in Heswall in the Wirral offers high-quality residential and nursing care to older people in modern, comfortable and luxurious surroundings.

Residents can enjoy a wide range of facilities in the 55 bedroomed home including: a salon, cinema, library and a terrace with stunning views of the River Dee.

With an experienced care team in place, flexible care plans can be tailored to meet individual needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1722
  • RESPITE Self-Funded Residential Dementia Care: from £1722
  • RESPITE Self-Funded Nursing Care: from £1722

These prices are only a guideline, please contact The Hazelwell Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Simon Paul (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (55)
  • Single Rooms with ensuite Wet Room (55)

The Hazelwell Care Home Reviews (93)

Total of 93, showing 61-80
9.5

The Hazelwell Care Home has a Review Score of 9.5 (9.500) out of 10, based on 25 reviews in the last 2 years. Over all time The Hazelwell Care Home has 93 reviews.

Overall Experience

  • 74
  • 15
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  • 3

Date Published

93
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Review from Sue O (Niece of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at Hazelwell for a few months now. He has settled in well and considers Hazelwell to be his home. The nurses, care staff, catering, laundry, activities, cleaning staff, continue to treat him with care, respect and dignity. His needs and choices are met, he is listened to
and included in his care decisions. As a family, we are supported and kept informed as to any changes in my uncle's health and his care. We appreciate all that everyone at Hazelwell does to ensure my uncle's care and happiness.

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Review from Robert C (Husband of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very calm atmosphere. Room was a bit small for visitors but light and airy.

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Review from John O (Next of Kin) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Speaking as someone who has assessed nursing homes and worked as a doctor for over 30 years, I feel compelled to send a note. The standard of this home is exceptionally high. For a start, I don't care how expensive a home looks, if there is an initial smell, beware. This place smells like a hotel which
reflects well not only on the cleaners and ancillary staff but also on the nurses as it shows their commitment to issues of incontinence. The facilities are fantastic reflecting a wish to mirror resident's needs rather than imposing some patriarchal attitude to what someone may feel they need. The staff all care and I was proud to see the standard of my nursing colleagues reflecting both their professionalism and also their compassion. The rest of the staff also uphold similar standards. Where else would a chef be so concerned over the nutritional needs of a resident that they offer to cook anything they want? Finally, the ultimate from a doctor. If I needed a home, this would be the one.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

Thank you for your lovely comments. The whole team are proud of what we achieve at The Hazelwell.

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Review from S H (Friend of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly care home. The staff can't do enough for you. The environment is very clean and tidy. Lovely atmosphere. Residents are very happy and well cared for. Visitors are welcomed any time. Staff, although busy, still have time for a chat with the residents.

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Review from L R (Sister of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleasant, friendly home from home. Staff really go out of their way to please the residents and the visitors. We really enjoy visiting.

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Review from A J (Son of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hazelwell for approximately 18 months and has been well cared for during this time. All the staff treat the residents with care and attention and this was particularly evident to me during the final days of my mother's life. There was genuine emotion coupled with professionalism
during her final weeks and a real sense of teamwork.

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Review from C J (Daughter-in-law of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law lived here for 18 months and was cared for very well and encouraged to retain her independence. However, in her last week of life when we were constantly in the home, we realised quite how caring and professional all the staff are. They could not have been more kind and helpful, both
to her and to us. They all had her best wishes at heart and we came to see what a happy family atmosphere there is there.

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Review from H J (Son of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 18 months and receives excellent care from all the staff. Unfortunately, she became terminally ill and passed away last week. During the vigil, the staff were excellent in their caring for my mother and emotional support for the family. My mother couldn't have had better
care. The staff were dedicated to their roles.

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Review from Lorna G (Friend of Resident) published on 3 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Having visited my friends 97-year-old mother on at least five occasions at different times of the day, during her two-week stay, I am rather disappointed with the lack of attention to the individual buzzer service. Each time I visited the buzzers and phones went unanswered for very long periods. I phoned
myself on four occasions only to be cut off twice and unanswered twice having left it to ring for thirty-five times!! This is an expensive home who should be providing enough staff to respond to the residents who require attention. They do provide plenty of activities and the food standard seemed good but the individual attention, in my opinion, was poor in many ways. The staff did seem friendly. I went there one afternoon and no-one had been in to make her bed, another of her visitors did it for her, not acceptable. I have only given satisfactory in some cases as I can't give a definite, honest answer....little things being neglected, maybe because of the lack of staff on duty.

Reply from Kathryn McGuinness, Home Manager at The Hazelwell Care Home

I was not aware of these issues, so unfortunately not able to investigate them at the time. We have introduced a new cordless phone system so that the seniors and nurses have a phone on them at all times. This issue has also been raised with staff to make sure they are aware of the importance of answering calls. We do have enough staff, this is always a priority however, there are occasions when we are let down by last-minute sickness or the agencies not being able to cover. We also have times when one of our residents is unwell and their care is the priority. I am glad the activities and food where good this is important to us. As you can see from our reviews in general we get it right most of the time, and I am sorry on this occasion we did not meet expectations.

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Review from M W (Wife of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere is always friendly and the staff are friendly and welcoming.
The meals are varied and good and are served either in the room or in the dining room. Everyone seems prepared to go the extra mile to make it a home from home.

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Review from Tim D (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been here for almost 2 years and he has been happy and comfortable here.


The staff are interested in him as a person, and as a result, he is not only cared for he has gained a whole new extended family.

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Review from Liz L (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted from hospital as a nursing resident following an infection that would not go away. She has been looked after with great sympathy and attention. The staff could not have been more caring or more helpful to her family. She has been made extremely comfortable and has wanted for nothing.
We are extremely grateful to The Hazelwell for all you have done.

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Review from Maureen E (Respite Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first visit to a nursing home and it has made me feel so much better being looked after by your lovely and kind staff.

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Review from J C (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, management and facilities are good. Management and staff are very approachable and the needs of the residents are very important to everyone.

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Review from J L (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has only been here a short while I cannot fault the kindness and care the staff have shown both to her and our family.
So happy we chose The Hazelwell for mum.

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Review from Susan C (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to The Hazelwell following a stay in hospital. She has received outstanding care where all needs are met with great care, kindness and compassion in comfortable and attractive surroundings. The staff are gentle and kind and all go the extra mile when needed. I am full of praise and would
not hesitate in recommending The Hazelwell for residential or nursing care.

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Review from Nick C (Son of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You could not wish for a more genuine, caring and befitting place for your loved ones.
My father was there for 3 months following a horrendous 3-month ordeal in hospital.
During his stay, he regained his thirst for life, made many friends and completely defied the hospital by making sound medical
progress.
We definitely intend to use Hazelwell for respite in the future.

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Review from E B (Friend of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been failed with full-time care in the home, Hazelwell was our chosen place for a very vulnerable family friend.
The quality of service from all members from admin to carers and housekeeping is only a glimpse into this dedicated home for elderly people, wishing to be cared for with kindness
and dignity at all times.
The food and service of such are of the best quality.
Visitors are made welcome along with children and family pets. Activities and cinema room plus outings made this an amazing home to spend your twilight years.

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Review from C S (Friend of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hazelwell offers a home from home experience. The staff are professional, caring, respectful and provide the resident with a new family.
I couldn't ask for more for the care of my aunt.
The staff treat us as friends and allow us to behave as if it was my aunt's house. The dog and children are
allowed to visit and we can attend for lunches.
The place is truly remarkable and I hope that one day I will be in a position to stay myself for the next stage of my life.

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Review from John J (Son of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed here for nine days whilst my sister (Mum's main carer) had a holiday.
We were very happy with all aspects of care and help given to Mum. I'd have no hesitation in recommending the above care home.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for The Hazelwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for The Hazelwell Care Home is calculated as follows: ( (208 Excellents x 5) + (56 Goods x 4) + (19 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 298 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hazelwell Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 18 Aug 2025

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.

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Awards / Recognitions (1)

Meet the Team (6)

Simon

Simon Paul

Job Title: Home Manager

Joined: 2022

Simon is the Home Manager at the Hazelwell Care Home and brings a wealth of experience having worked in healthcare for over twenty years having started as a Care Assistant in a nursing home. He then completed his nurse training and has worked across a variety of settings within the NHS for around 15 years; from surgical wards to intensive care, via theatre and then as a nurse specialist.


He then returned to care homes in 2019 and held roles of Deputy Manager and Home Manager before joining The Hazelwell. Simon is most passionate about delivering high-quality care whilst ensuring that the residents have an environment that is both homely and welcoming for their friends and families.

Theo

Theo Anum

Job Title: Clinical Lead

Joined: 2023

Theo is an enthusiastic and dedicated Acting Clinical Lead who has recently re-joined the team at The Hazelwell after a period of time working in a large care home in Liverpool.


Having started his nursing home career at The Hazelwell, Theo was keen to return to the home in a senior capacity and help shape the development of the home.

Kiya

Kiya Malcolm

Job Title: Home Aministrator

Joined: 2022

Kiya is our Home Administrator and is the point of contact for all administrative tasks at the home.


She joined the home with a wealth of experience in business admin and started as our receptionist before being promoted within the home to Home Admin.

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Helen Barrington

Job Title: Home Trainer and Senior Care Assistant

Joined: 2017

Helen has been with The Hazelwell since 2017, Helen works as a Senior Care Assistant and the Home Trainer role. Helen is responsible for inducting new team members into The Hazelwell and ensuring our team are trained and competent. Helen can be relied on to implement new training sessions and the staff really enjoy her training. During her spare time, Helen loves to spend time with her family and relaxing.

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Graham Clarke

Job Title: Maintenance Manager

Joined: 2016

Graham has been our maintenance manager since 2016, Graham is responsible for all the maintenance within the home, ensuring our compliance and maintaining our lovely home for our residents. Graham goes over and above to make a difference to our residents’ homecoming on his days off and getting called out during the evening if things need fixing. Graham enjoys when he does have days off to get away in his caravan.

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Marc Maksymiw

Job Title: Head Chef

Joined: 2022

I have been a chef for over 25 years, I started out as a trainee chef in a large hotel in the lake district working my way up to head chef and running the kitchen for 10 years before relocating to the Wirral where I worked at the devon doorway for 6 years working my way up to head chef for the last 12 months.


In my spare time, I enjoy spending time with my wife and young daughter and I also enjoy fishing and walking!

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