The Hazelwell Care Home

From the day my mother became a resident, I and my family have felt it to be her home. She had Alzheimer's but the staff always made her laugh and smile. They were our extended family. They also made sure my father was spoilt when we went too. Unfortunately, my mother passed on 8th April 20202 but again they could not do enough, even with the current restrictions.

I could not have been more pleasantly surprised with the standard of care I received and the quality of the facilities. The rooms were more than adequate even with my electric wheelchair. The food was of an exceptional standard throughout the whole week of my stay. The diligence of all the staff was exceptional both those involved with my nursing needs and those running the establishment.

Very good staff, warm, kind and caring. The office staff are very helpful, also the catering staff. A good place, full of kindness and respect for the residents.

My mother was a resident at Hazelwell for almost two years. She received excellent care and attention throughout, and especially in her last few days. All the staff, without exception, were wonderful. They became like her second family and she loved them, I also received great support from them. I will be ever grateful that we chose Hazelwell for my mother. I would happily recommend the home to others - each resident is treated with dignity.

The care he receives is second to none and I am always welcomed by your very caring and pleasant staff.

My uncle has been a resident at Hazelwell for a few months now. He has settled in well and considers Hazelwell to be his home. The nurses, care staff, catering, laundry, activities, cleaning staff, continue to treat him with care, respect and dignity. His needs and choices are met, he is listened to and included in his care decisions. As a family, we are supported and kept informed as to any changes in my uncle's health and his care. We appreciate all that everyone at Hazelwell does to ensure my uncle's care and happiness.

Very calm atmosphere. Room was a bit small for visitors but light and airy.

Speaking as someone who has assessed nursing homes and worked as a doctor for over 30 years, I feel compelled to send a note. The standard of this home is exceptionally high. For a start, I don't care how expensive a home looks, if there is an initial smell, beware. This place smells like a hotel which reflects well not only on the cleaners and ancillary staff but also on the nurses as it shows their commitment to issues of incontinence. The facilities are fantastic reflecting a wish to mirror resident's needs rather than imposing some patriarchal attitude to what someone may feel they need. The staff all care and I was proud to see the standard of my nursing colleagues reflecting both their professionalism and also their compassion. The rest of the staff also uphold similar standards. Where else would a chef be so concerned over the nutritional needs of a resident that they offer to cook anything they want? Finally, the ultimate from a doctor. If I needed a home, this would be the one.

Really friendly care home. The staff can't do enough for you. The environment is very clean and tidy. Lovely atmosphere. Residents are very happy and well cared for. Visitors are welcomed any time. Staff, although busy, still have time for a chat with the residents.

Really pleasant, friendly home from home. Staff really go out of their way to please the residents and the visitors. We really enjoy visiting.

My mother has been at Hazelwell for approximately 18 months and has been well cared for during this time. All the staff treat the residents with care and attention and this was particularly evident to me during the final days of my mother's life. There was genuine emotion coupled with professionalism during her final weeks and a real sense of teamwork.

My mother-in-law lived here for 18 months and was cared for very well and encouraged to retain her independence. However, in her last week of life when we were constantly in the home, we realised quite how caring and professional all the staff are. They could not have been more kind and helpful, both to her and to us. They all had her best wishes at heart and we came to see what a happy family atmosphere there is there.

My mother has been a resident for 18 months and receives excellent care from all the staff. Unfortunately, she became terminally ill and passed away last week. During the vigil, the staff were excellent in their caring for my mother and emotional support for the family. My mother couldn't have had better care. The staff were dedicated to their roles.

Having visited my friends 97-year-old mother on at least five occasions at different times of the day, during her two-week stay, I am rather disappointed with the lack of attention to the individual buzzer service. Each time I visited the buzzers and phones went unanswered for very long periods. I phoned myself on four occasions only to be cut off twice and unanswered twice having left it to ring for thirty-five times!! This is an expensive home who should be providing enough staff to respond to the residents who require attention. They do provide plenty of activities and the food standard seemed good but the individual attention, in my opinion, was poor in many ways. The staff did seem friendly. I went there one afternoon and no-one had been in to make her bed, another of her visitors did it for her, not acceptable. I have only given satisfactory in some cases as I can't give a definite, honest answer....little things being neglected, maybe because of the lack of staff on duty.

The meals are varied and good and are served either in the room or in the dining room. Everyone seems prepared to go the extra mile to make it a home from home.

Dad has been here for almost 2 years and he has been happy and comfortable here.

The staff are interested in him as a person, and as a result, he is not only cared for he has gained a whole new extended family.

Mum was admitted from hospital as a nursing resident following an infection that would not go away. She has been looked after with great sympathy and attention. The staff could not have been more caring or more helpful to her family. She has been made extremely comfortable and has wanted for nothing. We are extremely grateful to The Hazelwell for all you have done.

This is my first visit to a nursing home and it has made me feel so much better being looked after by your lovely and kind staff.

The staff, management and facilities are good. Management and staff are very approachable and the needs of the residents are very important to everyone.

So happy we chose The Hazelwell for mum.