
I cannot praise The Hazelwell Care Home highly enough. Everything about it is truly exceptionalJulie G(Daughter of Resident/Service User)

The Hazelwell Care Home is beautiful, like a 5-star hotel, extremely clean and welcomingKaren M(Niece of Resident/Service User)

From the day my mother became a resident, I and my family have felt it to be her home.J D(Daughter of Resident/Service User)

I cannot praise The Hazelwell Care Home highly enough. Everything about it is truly exceptionalJulie G(Daughter of Resident/Service User)

The Hazelwell Care Home is beautiful, like a 5-star hotel, extremely clean and welcomingKaren M(Niece of Resident/Service User)

From the day my mother became a resident, I and my family have felt it to be her home.J D(Daughter of Resident/Service User)

Hazelwell Care Home located in Heswall in the Wirral offers high-quality residential and nursing care to older people in modern, comfortable and luxurious surroundings.
Residents can enjoy a wide range of facilities in the 55 bedroomed home including: a salon, cinema, library and a terrace with stunning views of the River Dee.
With an experienced care team in place, flexible care plans can be tailored to meet individual needs.
Care Provided by The Hazelwell Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Hazelwell Care Home for full pricing details and T&Cs.
Contact The Hazelwell Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Joanna Hunt (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (55)
The Hazelwell Care Home Reviews (97)
The Hazelwell Care Home has a Review Score of 9.5 (9.505) out of 10, based on 21 reviews in the last 2 years.
Over all time The Hazelwell Care Home has 97 reviews.
My mum came to Hazelwell Care Home for nursing care. I am so incredibly grateful for the kindness that was shown both to my mum and also to myself and the whole family. She received wonderful compassionate nursing care. The home is like a beautiful hotel with many different sitting rooms and lovely bedrooms, a lovely restaurant and daily activities. We had searched for a while and this exceeded expectations.
Thank you for your review and your kind words. It was a pleasure to look after your mum and everyone involved in her care were proud to be able to provide the last part of her life, particularly that we were able to bring Mum and Dad back together at that time. Our residents' families are just as important to us as our residents and we aim to make sure we look after the whole family equally.
The staff at The Hazelwell Care Home cared for my father for the last three weeks of his life. His first week was difficult but then he got used to being there and the staff got used to him - there were quite a few agency staff. The nurses and carers were outstanding, ensuring he was comfortable and given lots of support. The carers and well-being staff were also really supportive and kind to the family at this difficult time.
Many thanks for your review. The Hazelwell has amazing, kind and compassionate staff and I thank you for identifying the team are outstanding - we are very proud of them. We have also recruited more kind, caring and compassionate staff to join the team at the Hazelwell. I will pass your kind comments on to the team.
My Grandad has been in The Hazelwell Care Home now for a good few months. On his arrival, the management and care staff team were very friendly, and welcoming and went above and beyond to make sure my grandad felt safe and comfortable and that I and my family were reassured. The manager and care staff team have been very consistent and knowledgeable about my grandad's health conditions and the care required to suit his specific needs. Communication with my family and other health professionals has been excellent. I have found the management very professional and approachable should I have any concerns I need to air. The whole staff team are very friendly and I can leave my grandad, knowing he will have had lots of activities to engage in, food that he has thoroughly enjoyed, a beautifully clean room and a lot of caring people around him. Thank you so much to all of you for all that you do! I will be forever grateful.
Many thanks for your review. I am so happy that you and the family are really happy with the care that Grandad receives, he is well thought of by all our care team. It has been an absolute pleasure to have supported you all. Here at the Hazelwell, we strive to provide excellent care and it's wonderful that you have acknowledged this. I will pass your kind comments on to the team.
I've been visiting my friend at The Hazelwell and have always found the staff and management to be very attentive. My friend is very happy at The Hazelwell. The home is like a hotel. Thank you for all you do.
Many thanks for your kind review of the Hazelwell. We pride ourselves on the service we provide. I am so glad your friend is very happy living at the Hazelwell. It is an absolute pleasure caring for him. I will pass your comments on to the team.
We are very unhappy with my friend's care. We still have no contract after seven months. She has not been out of bed for four weeks, initially because of a broken leg, but now because the hoist batteries are not recharging. The staff are leaving because they are unhappy with the management, as I am. Requests to speak to the manager are almost always not followed through. Her nursing allowance has still not been processed after seven months.
Mum joined The Hazelwell Care Home about 3 weeks ago and the experience has been amazing. The initial meetings and discussions were handled with professionalism and compassion, but above all with a caring, friendly approach. The Hazelwell Team welcomed us all as a family and the move into her new home was seamless. We were encouraged by the thoroughness of the team, ensuring that her health needs were immediately met, the efficiency in transferring her registered doctor's surgery and that she had the smoothest transition to her new life as possible. She has quickly settled and has embraced all the facilities and activities provided by the home, including the on-site hair salon, nail bar and chiropodist! She regularly tells me how lovely all the staff are and that they are always kind, polite and happy to have fun too! For our family, we are delighted with the care and attention Mum receives and are grateful to everyone at her home. Thank you to the whole team for looking after our wonderful Mum.
Many thanks for your kind review of our amazing home, which we are all very proud of. It has been an absolute pleasure to welcome Mum and her family into the Hazelwell. I am so glad she's enjoying all the activities and facilities that we offer, it's lovely to see her improving day by day. I will pass your comments on to the team.
The Hazelwell Care Home is beautiful, like a 5-star hotel, extremely clean and welcoming. All the staff are very attentive and caring towards the residents and relatives. I would highly recommend.
Many thanks for your lovely review of our amazing home. We are all very proud of the service we provide to our residents and I am really pleased you have taken the time to write a review. I will pass your comments on to the team.
I am very happy with the care given to my Mum at Hazelwell. She has been a resident for nearly a year. The staff are genuinely kind, caring and respectful towards the residents and myself. They respond to her changing needs appropriately and keep in touch with me. My mum seems happy to be there which is a very important factor for me.
Thank you for taking the time to review our home. It is an absolute pleasure to care for Mum. I'm so glad that Mum is happy being at the Hazelwell, I know the team think the world of her, and I am so happy that you find the team to be informative and caring, I will pass your comments on to the team.
The staff were all very kind to my mum. She was well looked after, and her respite stay gave her the confidence to go back home. The home was very clean and secure. Although there was an outbreak of Covid during Mum's stay, I was still allowed in, which I really appreciated.
It was an absolute pleasure caring for Mum whilst she was at the Hazelwell, we are so glad that she has regained her confidence to go back home again. We really appreciate your feedback. At the Hazelwell, we strive for excellent care and I'm so glad you found the team to be caring and that Mum was well cared for. I will pass your comments on to the team.
I am generally satisfied with the care afforded to my father. Such is made more difficult than usual because he does not wish to mix with others. The staff are informative and friendly. My father likes and gets along very well with his carers.
We, at The Hazelwell, are so glad that you are satisfied with the care provided for father and you acknowledge the difficulties as Father chooses not to mix with others and does not wish to join in the varied activity programmes or some of the facilities we have on offer here at the Hazelwell. I am...
Thank you so much for the care and dignity you gave my mother in the last weeks of her life. It gave our family comfort to know she was cared for so well.
Thank you for your kind words about the team at The Hazelwell Care Home. It's good to hear that during her final days, the team did their very best to care for your mother. Our deepest sympathies to you and all your family.
I have to say the professionalism of everyone at Hazelwell made the process much more bearable. They look after my mum so well, and she has improved after suffering a stroke at the age of 90.
I am amazed at how well my mum has adapted to her situation after being so independent, and I can only put this down to the wonderful staff who care for her so well.
I have given a review based on my experiences with the way my mum is treated there and what she has told me, so it's an excellent all-round from us.
Thank you so much.
Thank you for your lovely review. We do appreciate this as staff have been working very hard during the pandemic. Your mum is well thought of by all staff, and it is great to see the improvement in her and her looking so well.
My uncle was living here for just under four years before he passed away.
He could be awkward and uncooperative at times, but the staff accepted all of his eccentricities and handled him with kindness, care and respect to such a degree that he felt he was part of the family. I live in Kent and could not get to see him that often, so was greatly relieved by the way he was looked after.
The home itself has excellent facilities, is so comfortable and accommodating that he felt as if he was in a hotel.
I would like to thank all the staff for the kindness and care they gave him in his later years and would highly recommend the home.
Thank you so much for your lovely review of our home. Your uncle was a big part of the Hazelwell family, and we are proud to have made him feel that way. It has been a privilege to look after him and also to get to know your family during your visits. He and all your family will truly be missed....
As a relative living 5plus hours away from the home, I cannot express my gratitude to all the staff at the home, who naturally and willingly took on the role of extended family.
The staff at the home are incredibly caring and thoughtful and always understood what my uncle really loved and needed, plus embraced his small eccentricities. This was a huge comfort.
They all even gave him the "guard of honour", when he finally left the home (he was a war hero) and chose fitting music. He would have been absolutely delighted as all his friends/Hazelwell family were there to say goodbye.
I would highly recommend the home. It's all about people at the end of the day, and I couldn't recommend them highly enough.
Thank you for the lovely review. Your uncle was well thought of by us all here at The Hazelwell. We will all miss him. He was a gentleman and well-loved by us all.
Excellent staff and facilities. I was always confident my aunt was in the right place. Especially appreciated the warmth and kindness of the management and activities staff alongside that of the direct carers.
Thank you for your lovely comments. Our staff have been working extremely hard during the pandemic and your review is appreciated. Your Aunt was well thought of here at The Hazelwell.
My father was fast-tracked, CHC funded, for end of life care. We rang Hazelwood on Monday and he was admitted Tuesday. He received excellent care and nothing was too much trouble. The staff are amazing and Dad said how grateful he was to be here. He was very happy here which made a very difficult time a little easier for us as a family.
We really appreciate the time you have taken to complete this lovely review at such a sad time for you and your whole family. Our staff take great care and respect when providing support for all our residents and their loved ones. And we are particularly proud of the incredible work they do each...
A high quality professional caring service has been provided by Hazelwell Care Home. My husband has received excellent palliative care, and my family are extremely grateful for the support and compassion from all the staff.
Thank you for your kind words about the team at The Hazelwell. It's good to hear that during his final days, the team did their very best to care for both your husband, yourself and your family. Our deepest sympathies to you all.
So far, my mum has been a resident for 9-months, with and without nursing. We have found the staff to be professional and caring. Through a very difficult time for the nation, Hazelwell has dealt with matters in the best way possible. They have supported my family whenever they could. As a family, we are very pleased Mum is a resident at Hazelwell.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My father frequently cites the kindness and humorous good nature of the staff who care for him during their frequent visits into his room. He also appreciates, their willingness to let him assist with some poetry and musical activities in the home, something he values to enjoy a sense of purpose despite his great age.
Even with the huge challenge and mandatory social distancing for Covid-19, my father remains in good spirits and healthy, aware of the great effort all the staff are making to keep him safe.
We really appreciate the time you have taken to complete this positive review. Our staff take great care and respect when providing support for all our residents and their loved ones. We are particularly proud of the incredible work they do on a daily basis while we work through COVID-19. We all...
From the day my mother became a resident, I and my family have felt it to be her home. She had Alzheimer's but the staff always made her laugh and smile. They were our extended family. They also made sure my father was spoilt when we went too. Unfortunately, my mother passed on 8th April 20202 but again they could not do enough, even with the current restrictions.
The whole Hazelwell team wish to thank you for the privilege of looking after mum and also spoiling dad. They are both sadly missed. Thank you so much for your lovely comments and we will keep in touch.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 31 July 2026Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.
News (0) & Events (0)
There are no news items for The Hazelwell Care Home.
There are no upcoming events for The Hazelwell Care Home.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: The Hazelwell Care Home
Accreditations
There are no accreditations posted yet for The Hazelwell Care Home.
Meet the Team (5)

Joanna joined the team at The Hazelwell in February 2022. Joanna is a registered general nurse with over 30 years of experience, mainly in the care of the elderly sector. Joanna is passionate about providing high-quality and person-centred care to our residents at The Hazelwell. Joanna has a level 5 diploma in health and social care- leadership and management. Joanna has had vast experience in managing care homes and leading a team in providing excellent care to her residents. For relaxing, Joanna enjoys walking her border collie along the Wirral coastline. Joanna’s mission has always been to make a difference in her residents’ lives.

Kiya is our Home Administrator and is the point of contact for all administrative tasks at the home.
She joined the home with a wealth of experience in business admin and started as our receptionist before being promoted within the home to Home Admin.

Helen has been with The Hazelwell since 2017. She works as a Senior Care Assistant and a Home Trainer. Helen is responsible for inducting new team members into The Hazelwell and ensuring our team is trained and competent. Helen can be relied on to implement new training sessions, and the staff really enjoy her training. During her spare time, Helen loves to spend time with her family and relax.

Graham has been our maintenance manager since 2016. He is responsible for all the maintenance within the home, ensuring our compliance and maintaining our lovely home for our residents. Graham goes over and above and beyond to make a difference to our residents’ homecoming on his days off and gets called out during the evening if things need fixing. Graham enjoys when he does have days off to get away in his caravan.

I have been a chef for over 25 years. I started out as a trainee chef in a large hotel in the Lake District, working my way up to head chef and running the kitchen for 10 years before relocating to the Wirral, where I worked at the Devon Doorway for 6 years, working my way up to head chef for the last 12 months.
In my spare time, I enjoy spending time with my wife and young daughter, and I also enjoy fishing and walking!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hazelwell Care Home to verify any information. View our terms and conditions. The Hazelwell Care Home has an Enhanced Service -more info.