The Hazelwell Care Home

Oldfield Road, Heswall, Wirral CH60 6SG
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9.5 93 Reviews
  • The Hazelwell Care Home, Wirral
Hazelwell Care Home located in Heswall in the Wirral offers high-quality residential and nursing care to older people in modern, comfortable and luxurious surroundings.

Residents can enjoy a wide range of facilities in the 55 bedroomed home including: a salon, cinema, library and a terrace with stunning views of the River Dee.

With an experienced care team in place, flexible care plans can be tailored to meet individual needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1722
  • RESPITE Self-Funded Residential Dementia Care: from £1722
  • RESPITE Self-Funded Nursing Care: from £1722

These prices are only a guideline, please contact The Hazelwell Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Simon Paul (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (55)
  • Single Rooms with ensuite Wet Room (55)

The Hazelwell Care Home Reviews (93)

Total of 93, showing 41-60
9.5

The Hazelwell Care Home has a Review Score of 9.5 (9.500) out of 10, based on 25 reviews in the last 2 years. Over all time The Hazelwell Care Home has 93 reviews.

Overall Experience

  • 74
  • 15
  • 1
  • 0
  • 3

Date Published

93
10
17
25
68

Review from Christine S (Next of Kin) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

We are very unhappy with my friend's care. We still have no contract after seven months. She has not been out of bed for four weeks, initially because of a broken leg, but now because the hoist batteries are not recharging. The staff are leaving because they are unhappy with the management, as I am.
Requests to speak to the manager are almost always not followed through. Her nursing allowance has still not been processed after seven months.

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Review from James W (Son of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined The Hazelwell Care Home about 3 weeks ago and the experience has been amazing. The initial meetings and discussions were handled with professionalism and compassion, but above all with a caring, friendly approach. The Hazelwell Team welcomed us all as a family and the move into her new home
was seamless. We were encouraged by the thoroughness of the team, ensuring that her health needs were immediately met, the efficiency in transferring her registered doctor's surgery and that she had the smoothest transition to her new life as possible. She has quickly settled and has embraced all the facilities and activities provided by the home, including the on-site hair salon, nail bar and chiropodist! She regularly tells me how lovely all the staff are and that they are always kind, polite and happy to have fun too! For our family, we are delighted with the care and attention Mum receives and are grateful to everyone at her home. Thank you to the whole team for looking after our wonderful Mum.

Reply from Philip Evans, Manager at The Hazelwell Care Home

Many thanks for your kind review of our amazing home, which we are all very proud of. It has been an absolute pleasure to welcome Mum and her family into the Hazelwell. I am so glad she's enjoying all the activities and facilities that we offer, it's lovely to see her improving day by day. I will pass your comments on to the team.

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Review from Karen M (Niece of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hazelwell Care Home is beautiful, like a 5-star hotel, extremely clean and welcoming. All the staff are very attentive and caring towards the residents and relatives. I would highly recommend.

Reply from Philip Evans, Manager at The Hazelwell Care Home

Many thanks for your lovely review of our amazing home. We are all very proud of the service we provide to our residents and I am really pleased you have taken the time to write a review. I will pass your comments on to the team.

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Review from Christina B (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care given to my Mum at Hazelwell. She has been a resident for nearly a year. The staff are genuinely kind, caring and respectful towards the residents and myself. They respond to her changing needs appropriately and keep in touch with me. My mum seems happy to be there which
is a very important factor for me.

Reply from Philip Evans, Manager at The Hazelwell Care Home

Thank you for taking the time to review our home. It is an absolute pleasure to care for Mum. I'm so glad that Mum is happy being at the Hazelwell, I know the team think the world of her, and I am so happy that you find the team to be informative and caring, I will pass your comments on to the team.

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Review from G B (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were all very kind to my mum. She was well looked after, and her respite stay gave her the confidence to go back home. The home was very clean and secure. Although there was an outbreak of Covid during Mum's stay, I was still allowed in, which I really appreciated.

Reply from Philip Evans, Manager at The Hazelwell Care Home

It was an absolute pleasure caring for Mum whilst she was at the Hazelwell, we are so glad that she has regained her confidence to go back home again. We really appreciate your feedback. At the Hazelwell, we strive for excellent care and I'm so glad you found the team to be caring and that Mum was well cared for. I will pass your comments on to the team.

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Review from A H (Son of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally satisfied with the care afforded to my father. Such is made more difficult than usual because he does not wish to mix with others. The staff are informative and friendly. My father likes and gets along very well with his carers.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

We, at The Hazelwell, are so glad that you are satisfied with the care provided for father and you acknowledge the difficulties as Father chooses not to mix with others and does not wish to join in the varied activity programmes or some of the facilities we have on offer here at the Hazelwell. I am so pleased to hear that you find the team informative and friendly and that Father gets on well with his carers. I echo what the team say about Father and that it is an absolute pleasure to care for him. Many thanks for your review.

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Review from Lynda T (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the care and dignity you gave my mother in the last weeks of her life. It gave our family comfort to know she was cared for so well.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

Thank you for your kind words about the team at The Hazelwell Care Home. It's good to hear that during her final days, the team did their very best to care for your mother. Our deepest sympathies to you and all your family.

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Review from Desmond J (Son of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like everyone else who is faced with the upset of placing a loved one in care,
I have to say the professionalism of everyone at Hazelwell made the process much more bearable. They look after my mum so well, and she has improved after suffering a stroke at the age of 90.
I am amazed at how well my
mum has adapted to her situation after being so independent, and I can only put this down to the wonderful staff who care for her so well.
I have given a review based on my experiences with the way my mum is treated there and what she has told me, so it's an excellent all-round from us.
Thank you so much.

Reply from sue alexander, manager at The Hazelwell Care Home

Thank you for your lovely review. We do appreciate this as staff have been working very hard during the pandemic. Your mum is well thought of by all staff, and it is great to see the improvement in her and her looking so well.

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Review from Ian B (Nephew of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was living here for just under four years before he passed away.


He could be awkward and uncooperative at times, but the staff accepted all of his eccentricities and handled him with kindness, care and respect to such a degree that he felt he was part of the family. I live in Kent and could

not get to see him that often, so was greatly relieved by the way he was looked after.


The home itself has excellent facilities, is so comfortable and accommodating that he felt as if he was in a hotel.


I would like to thank all the staff for the kindness and care they gave him in his later years and would highly recommend the home.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

Thank you so much for your lovely review of our home. Your uncle was a big part of the Hazelwell family, and we are proud to have made him feel that way. It has been a privilege to look after him and also to get to know your family during your visits. He and all your family will truly be missed. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times.

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Review from Kim T (Niece of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in the Hazelwell for almost 4-years. Sadly he very recently passed away.
As a relative living 5plus hours away from the home, I cannot express my gratitude to all the staff at the home, who naturally and willingly took on the role of extended family.
The staff at the home are incredibly
caring and thoughtful and always understood what my uncle really loved and needed, plus embraced his small eccentricities. This was a huge comfort.
They all even gave him the "guard of honour", when he finally left the home (he was a war hero) and chose fitting music. He would have been absolutely delighted as all his friends/Hazelwell family were there to say goodbye.
I would highly recommend the home. It's all about people at the end of the day, and I couldn't recommend them highly enough.

Reply from sue alexander, manager at The Hazelwell Care Home

Thank you for the lovely review. Your uncle was well thought of by us all here at The Hazelwell. We will all miss him. He was a gentleman and well-loved by us all.

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Review from David S (Nephew of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and facilities. I was always confident my aunt was in the right place. Especially appreciated the warmth and kindness of the management and activities staff alongside that of the direct carers.

Reply from Sue Alexander, Manager at The Hazelwell Care Home

Thank you for your lovely comments. Our staff have been working extremely hard during the pandemic and your review is appreciated. Your Aunt was well thought of here at The Hazelwell.

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Review from A M (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was fast-tracked, CHC funded, for end of life care. We rang Hazelwood on Monday and he was admitted Tuesday. He received excellent care and nothing was too much trouble. The staff are amazing and Dad said how grateful he was to be here. He was very happy here which made a very difficult time
a little easier for us as a family.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

We really appreciate the time you have taken to complete this lovely review at such a sad time for you and your whole family. Our staff take great care and respect when providing support for all our residents and their loved ones. And we are particularly proud of the incredible work they do each and every day while we work through COVID-19. I will ensure all the team at The Hazelwell are aware of your positive feedback. Thank you.

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Review from J M (Wife of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A high quality professional caring service has been provided by Hazelwell Care Home. My husband has received excellent palliative care, and my family are extremely grateful for the support and compassion from all the staff.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

Thank you for your kind words about the team at The Hazelwell. It's good to hear that during his final days, the team did their very best to care for both your husband, yourself and your family. Our deepest sympathies to you all.

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Review from D R (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, my mum has been a resident for 9-months, with and without nursing. We have found the staff to be professional and caring. Through a very difficult time for the nation, Hazelwell has dealt with matters in the best way possible. They have supported my family whenever they could. As a family, we
are very pleased Mum is a resident at Hazelwell.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jacqueline H (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at the Hazelwell Care Home for about three years and what has been most reassuring for myself (daughter) and my husband is that he has remained psychologically positive during this time. The last thing anyone would want for a beloved parent is to believe that they feel
unhappy or neglected during their last precious years of life and so it has been a great comfort to us that my father remains content and hopes to be able to stay in the Hazelwell Home.
My father frequently cites the kindness and humorous good nature of the staff who care for him during their frequent visits into his room. He also appreciates, their willingness to let him assist with some poetry and musical activities in the home, something he values to enjoy a sense of purpose despite his great age.
Even with the huge challenge and mandatory social distancing for Covid-19, my father remains in good spirits and healthy, aware of the great effort all the staff are making to keep him safe.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

We really appreciate the time you have taken to complete this positive review. Our staff take great care and respect when providing support for all our residents and their loved ones. We are particularly proud of the incredible work they do on a daily basis while we work through COVID-19. We all enjoy your father's commitment to our activities programme and this all adds to the varied life at the Hazelwell.

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Review from J D (Daughter of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mother became a resident, I and my family have felt it to be her home. She had Alzheimer's but the staff always made her laugh and smile. They were our extended family. They also made sure my father was spoilt when we went too. Unfortunately, my mother passed on 8th April 20202 but again
they could not do enough, even with the current restrictions.

Reply from Karen Woollam, Client Liaison Manager at The Hazelwell Care Home

The whole Hazelwell team wish to thank you for the privilege of looking after mum and also spoiling dad. They are both sadly missed. Thank you so much for your lovely comments and we will keep in touch.

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Review from Martin H (Respite Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have been more pleasantly surprised with the standard of care I received and the quality of the facilities. The rooms were more than adequate even with my electric wheelchair. The food was of an exceptional standard throughout the whole week of my stay. The diligence of all the staff was
exceptional both those involved with my nursing needs and those running the establishment.

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Review from B D (Friend of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, warm, kind and caring. The office staff are very helpful, also the catering staff. A good place, full of kindness and respect for the residents.

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Review from D B (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Hazelwell for almost two years. She received excellent care and attention throughout, and especially in her last few days. All the staff, without exception, were wonderful. They became like her second family and she loved them, I also received great support from them. I will
be ever grateful that we chose Hazelwell for my mother. I would happily recommend the home to others - each resident is treated with dignity.

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Review from J M (Friend of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my friend, a client of Hazelwell Care Home, who suffers from Motor Neurone Disease.
The care he receives is second to none and I am always welcomed by your very caring and pleasant staff.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for The Hazelwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for The Hazelwell Care Home is calculated as follows: ( (208 Excellents x 5) + (56 Goods x 4) + (19 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 298 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hazelwell Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 18 Aug 2025

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.

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Awards / Recognitions (1)

Meet the Team (6)

Simon

Simon Paul

Job Title: Home Manager

Joined: 2022

Simon is the Home Manager at the Hazelwell Care Home and brings a wealth of experience having worked in healthcare for over twenty years having started as a Care Assistant in a nursing home. He then completed his nurse training and has worked across a variety of settings within the NHS for around 15 years; from surgical wards to intensive care, via theatre and then as a nurse specialist.


He then returned to care homes in 2019 and held roles of Deputy Manager and Home Manager before joining The Hazelwell. Simon is most passionate about delivering high-quality care whilst ensuring that the residents have an environment that is both homely and welcoming for their friends and families.

Theo

Theo Anum

Job Title: Clinical Lead

Joined: 2023

Theo is an enthusiastic and dedicated Acting Clinical Lead who has recently re-joined the team at The Hazelwell after a period of time working in a large care home in Liverpool.


Having started his nursing home career at The Hazelwell, Theo was keen to return to the home in a senior capacity and help shape the development of the home.

Kiya

Kiya Malcolm

Job Title: Home Aministrator

Joined: 2022

Kiya is our Home Administrator and is the point of contact for all administrative tasks at the home.


She joined the home with a wealth of experience in business admin and started as our receptionist before being promoted within the home to Home Admin.

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Helen Barrington

Job Title: Home Trainer and Senior Care Assistant

Joined: 2017

Helen has been with The Hazelwell since 2017, Helen works as a Senior Care Assistant and the Home Trainer role. Helen is responsible for inducting new team members into The Hazelwell and ensuring our team are trained and competent. Helen can be relied on to implement new training sessions and the staff really enjoy her training. During her spare time, Helen loves to spend time with her family and relaxing.

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Graham Clarke

Job Title: Maintenance Manager

Joined: 2016

Graham has been our maintenance manager since 2016, Graham is responsible for all the maintenance within the home, ensuring our compliance and maintaining our lovely home for our residents. Graham goes over and above to make a difference to our residents’ homecoming on his days off and getting called out during the evening if things need fixing. Graham enjoys when he does have days off to get away in his caravan.

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Marc Maksymiw

Job Title: Head Chef

Joined: 2022

I have been a chef for over 25 years, I started out as a trainee chef in a large hotel in the lake district working my way up to head chef and running the kitchen for 10 years before relocating to the Wirral where I worked at the devon doorway for 6 years working my way up to head chef for the last 12 months.


In my spare time, I enjoy spending time with my wife and young daughter and I also enjoy fishing and walking!

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