
I cannot praise The Hazelwell Care Home highly enough. Everything about it is truly exceptionalJulie G(Daughter of Resident/Service User)

The Hazelwell Care Home is beautiful, like a 5-star hotel, extremely clean and welcomingKaren M(Niece of Resident/Service User)

From the day my mother became a resident, I and my family have felt it to be her home.J D(Daughter of Resident/Service User)

I cannot praise The Hazelwell Care Home highly enough. Everything about it is truly exceptionalJulie G(Daughter of Resident/Service User)

The Hazelwell Care Home is beautiful, like a 5-star hotel, extremely clean and welcomingKaren M(Niece of Resident/Service User)

From the day my mother became a resident, I and my family have felt it to be her home.J D(Daughter of Resident/Service User)

Hazelwell Care Home located in Heswall in the Wirral offers high-quality residential and nursing care to older people in modern, comfortable and luxurious surroundings.
Residents can enjoy a wide range of facilities in the 55 bedroomed home including: a salon, cinema, library and a terrace with stunning views of the River Dee.
With an experienced care team in place, flexible care plans can be tailored to meet individual needs.
Care Provided by The Hazelwell Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Hazelwell Care Home for full pricing details and T&Cs.
Contact The Hazelwell Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Joanna Hunt (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (55)
The Hazelwell Care Home Reviews (97)
The Hazelwell Care Home has a Review Score of 9.5 (9.505) out of 10, based on 21 reviews in the last 2 years.
Over all time The Hazelwell Care Home has 97 reviews.
Poor care and lack of dignity shown to our relative. Hazelwell states "Our elderly care services include Residential Care, Nursing Care, Dementia Care, Respite Care, and Palliative Care, and are always enhanced with a daily wellbeing programme tailored to our resident's interests and preferences so that each resident gets the care and support they deserve." At best Hazelwell provide residential and minimal nursing care. Inadequate staffing levels to provide proper care and support. If you requires nursing care, this is not the home for you.
Thank you for your review and I assure you that the care of our residents is our top priority, and we have systems in place to ensure that we have the correct ratios of staff to our resident's dependency to ensure that we can provide the very best care for the care categories we are registered for....
The home is absolutely immaculately maintained and is a most friendly, welcoming place.
I cannot recommend Hazelwell highly enough, they are what should be the benchmark of care/nursing homes.
Thank you for taking the time to review our care home and for your kind words. We pride ourselves on the care that we provide and we are fortunate to have such lovely surroundings to do it in. I will make sure the staff at the home are shown your comments and I know they will be pleased to know that they have provided a great service.
Our dad was cared for well with compassion and consideration.
Thank you for taking the time to review our care home. We are pleased that you felt your dad was well cared for and I will make sure the staff at the home are aware of your feedback.
The care and compassion shown to my mum in the final stages of her life was exemplary. A similar level of care and support was shown to my mum's family that were present with her in the final stage of her life.
Thank you for taking the time to review our care home and for such a positive review. We pride ourselves in being able to offer the very best care to all of our residents and their loved ones and the care we give to people at the end of their lives is very important to us. I am glad we were able to...
Dad went to Hazelwell for 3 weeks of respite in November 2023, he was determined to come out, but the respite served its purpose - we wanted him to realise that care homes aren’t the terrible places that he had in his mind, therefore when - after Christmas his dementia deteriorated substantially, he wasn’t fearful about returning to Hazelwell on a permanent basis. He was fairly immobile by now, and was using walking aids, so this did restrict his movement around the home that he found rather frustrating having been a very active man. From January to April of this year, he was looked after with the utmost kindness and respect. The management team are extremely approachable and are quick to respond to queries or concerns that we - as relatives may have. There are too many people to name individually, but every single staff member at Hazwellwell plays their part without exception. Sadly Dad passed and we couldn’t have asked for a better place for him to live out his last months. Thank you.
Thank you for taking the time to write this review and for your kind words about our hard-working and dedicated team. We are proud that we have been able to offer this care for your dad and I will make sure the team know about your positive feedback.
After my mother passed away, my sister and I 'inherited' a 97-year-old grandmother who was fiercely independent. She had had previous respite stays at two other local care homes but really didn't like the experiences. As such, my sister and I struggled trying to convince her that as her frailty increased, having extra support immediately on hand was a positive step. Following a hospital admission, Gran took a three-week respite stay at The Hazelwell Care Home and never left. The staff were great, care for Gran first-class and she never stopped saying how good the food was. Visitors were made to feel so very welcome and I could speak to the care staff 24 hours a day with any concerns over Gran's health. Gran was reluctant to join in with some of the activity sessions but we caught her having a jolly giggle in them on quite a few occasions. I can't speak highly enough of how good the year of Gran's stay was for her, from care, food, entertainment, privacy, respect and communication.
Thank you for taking the time to write a detailed review with such kind words. It can be a daunting experience, deciding to live in a care home, especially when previous experiences haven't always been positive. I am glad that we were able to make Gran feel welcome and I know she enjoyed some of our activities more than others! I will make sure the staff are made aware of your kind comments.
Thank you!
Thank you for taking the time to write such a lovely review and for your kind words. I will make sure the staff are aware of your comments. We wish you and your family all the very best.
My father spent ten months at The Hazelwell Care Home and clearly enjoyed the experience and he considered it comparable to a luxury hotel. Dad’s room had views of Wales and outdoor spaces were available on each floor, which he made full use of. He also took full advantage of the numerous activities and events and of course, the wonderful food. The staff were very supportive to both my father and the wider family as his illness progressed; we are very grateful for their care.
Thank you for taking the time to write such a lovely review of our service. I will make sure the staff are all aware of your comments and the positive experiences your father enjoyed.
Excellent.
Thank you for taking the time to send a review of our service and we are delighted that you had a pleasant stay with us. I will make sure the staff at the home are aware of the five-star review you have left and I know they will be glad to receive your feedback.
Superior staff training and ability to translate into a high standard of patient care by all members of the care team. The management team is to be congratulated for achieving a welcoming experience for service users from different backgrounds. As a recent service user, I can report interaction with a good activities programme including involvement in local activities.
Thank you for your kind review and words. I will make sure our staff are aware of your kind review as they will be pleased to hear you are happy with the service.
Such a lovely care home, all the staff have been very friendly and helpful on each visit. On my most recent visit, the chef agreed that I could have dinner with my friend in the celebration room, the food was lovely we both enjoyed it (compliments to the chef). I'm happy to see my friend is well cared for here.
Thank you for taking the time to write your review of our care home and for your kind words. We are delighted that you have enjoyed visiting your friend and that you feel your friend is well cared for at The Hazelwell. We look forward to welcoming you to the home again and I will make sure the staff get to hear your comments.
My wife and I were invited to join the residents of The Hazelwell Care Home in a Coronation celebration on the day after the event. We were warmly welcomed and invited to partake in an amazing spread of food and to have a drink. It was all excellent. For three hours we were entertained by a pianist and then by a musician and singer, singing period-related songs for the gathering. There was a voluntary raffle and the prizes were flowers to grace any room. In all, we had a most enjoyable and memorable time.
Thank you for taking the time to write your review. I am delighted that you enjoyed your time with us at The Hazelwell and would like to extend an invitation to any future events at the home. We look forward to seeing you again soon!
Having been here 12 weeks, the first 3 as special care after several weeks in hospital after a fall. Having lived alone for 29 years since my wife died, I have decided to become a permanent resident here. I am now 94 (in June). The Hazelwell Care Home is a caring home, both for its residents and its staff.
Thank you so much for taking the time to review our care home. We are all delighted that you have decided to remain as a permanent resident with us and we know you will continue to play an important part in our vibrant community here at The Hazelwell. I will make sure the staff receive your kind words.
Staff are always welcoming and helpful and lots of activities are provided. The coronation day party was one such example where everybody had great fun.
Thank you for your kind comments. We pride ourselves on making sure The Hazelwell is a lively, enjoyable place for our residents to live and their loved ones to visit. We really enjoy welcoming the community into the home and special events give us the perfect opportunity to do so.
The celebration room and lounge make special occasions feel as though you've been out somewhere and returned home.
Any chance of improving the mobile phone connection? (I release the ridge is the problem!).
Mobile phone signal is an ongoing issue in this part of The Wirral, but we have a strong WIFI signal in the home that you are always welcome to sign into...
My parents recently moved into The Hazelwell Care Home and have settled in very well, thanks to the caring and professional staff. On Sunday we enjoyed a great family occasion in the celebration room. The meal was really lovely and the twelve of us were able to enjoy teas and coffee in the very comfortable lounge afterwards. I would like to thank the manager, chef and all the staff who went out of their way to make this a really special day for our family. We all had a fantastic time.
Thank you for taking the time to write a review of The Hazelwell. I am pleased to hear that your parents have settled well into the home and that you were able to enjoy an event with them. We pride ourselves on making everyone feel welcome at The Hazelwell and I will make sure the staff at the home see your feedback.
I have been visiting my family for two months and felt warm and welcome from the very first visit. Today, twelve of us gathered for lunch in the celebration room for a diamond wedding anniversary for my sister-in-law's sister and her husband. After a celebratory prosecco in their room, we were escorted to lunch by two staff - delicious tomato soup, roast beef and trimmings and an eton mess and coffee. Next, to the lounge for more coffee and a chat. We had a wonderful time and it enabled our resident relatives to enjoy a very special family occasion. I can't speak highly enough of all at The Hazelwell Care Home for their care and attention to residents and visitors.
Thank you for taking the time to write a review and I am pleased that we have been able to make you feel welcome and included in the community here at The Hazelwell. Our staff work hard to make sure everyone feels part of the family and that visitors to residents here are welcome and I will make sure they get this feedback.
The care and commitment from all of the team from nursing/care staff to admin staff is exceptional.
I will be looking forward to visiting again over the summer months.
Thank you so much for your review. So nice to hear how well your grandmother has settled in. The staff will welcome your kind words and we will ensure they receive this feedback you've kindly taken the time to give.
she has come on leaps and bounds. It gives myself and the rest of our family peace of mind, to know she's happy and cared for. Thank you to the manager and all staff.
Thank you for your review and your kind words. We aim to provide high-quality care at The Hazelwell, to match our beautiful surroundings. It is vital to us that our resident's relatives and loved ones feel confident in the care that we give. It is really important to us that we give that peace of mind and I hope that continues to grow as your mum continues to make new memories at The Hazelwell.
We were made to feel as though we were part of the community rather than just visiting our relative.
The home is gorgeous and feels more like a hotel than a care home. We can't recommend it enough.
Thank you for your review and kind words. At The Hazelwell, we pride ourselves on creating a sense of community among our residents and their loved ones. Our care staff work very hard to make sure everyone feels part of that community and ensure that we meet everyone's needs. We are very fortunate to work in such beautiful surroundings, and I'm glad that you would recommend us to other people.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 31 July 2026Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.
News (0) & Events (0)
There are no news items for The Hazelwell Care Home.
There are no upcoming events for The Hazelwell Care Home.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: The Hazelwell Care Home
Accreditations
There are no accreditations posted yet for The Hazelwell Care Home.
Meet the Team (5)

Joanna joined the team at The Hazelwell in February 2022. Joanna is a registered general nurse with over 30 years of experience, mainly in the care of the elderly sector. Joanna is passionate about providing high-quality and person-centred care to our residents at The Hazelwell. Joanna has a level 5 diploma in health and social care- leadership and management. Joanna has had vast experience in managing care homes and leading a team in providing excellent care to her residents. For relaxing, Joanna enjoys walking her border collie along the Wirral coastline. Joanna’s mission has always been to make a difference in her residents’ lives.

Kiya is our Home Administrator and is the point of contact for all administrative tasks at the home.
She joined the home with a wealth of experience in business admin and started as our receptionist before being promoted within the home to Home Admin.

Helen has been with The Hazelwell since 2017. She works as a Senior Care Assistant and a Home Trainer. Helen is responsible for inducting new team members into The Hazelwell and ensuring our team is trained and competent. Helen can be relied on to implement new training sessions, and the staff really enjoy her training. During her spare time, Helen loves to spend time with her family and relax.

Graham has been our maintenance manager since 2016. He is responsible for all the maintenance within the home, ensuring our compliance and maintaining our lovely home for our residents. Graham goes over and above and beyond to make a difference to our residents’ homecoming on his days off and gets called out during the evening if things need fixing. Graham enjoys when he does have days off to get away in his caravan.

I have been a chef for over 25 years. I started out as a trainee chef in a large hotel in the Lake District, working my way up to head chef and running the kitchen for 10 years before relocating to the Wirral, where I worked at the Devon Doorway for 6 years, working my way up to head chef for the last 12 months.
In my spare time, I enjoy spending time with my wife and young daughter, and I also enjoy fishing and walking!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hazelwell Care Home to verify any information. View our terms and conditions. The Hazelwell Care Home has an Enhanced Service -more info.