
I cannot praise The Hazelwell Care Home highly enough. Everything about it is truly exceptionalJulie G(Daughter of Resident/Service User)

The Hazelwell Care Home is beautiful, like a 5-star hotel, extremely clean and welcomingKaren M(Niece of Resident/Service User)

From the day my mother became a resident, I and my family have felt it to be her home.J D(Daughter of Resident/Service User)

I cannot praise The Hazelwell Care Home highly enough. Everything about it is truly exceptionalJulie G(Daughter of Resident/Service User)

The Hazelwell Care Home is beautiful, like a 5-star hotel, extremely clean and welcomingKaren M(Niece of Resident/Service User)

From the day my mother became a resident, I and my family have felt it to be her home.J D(Daughter of Resident/Service User)

Hazelwell Care Home located in Heswall in the Wirral offers high-quality residential and nursing care to older people in modern, comfortable and luxurious surroundings.
Residents can enjoy a wide range of facilities in the 55 bedroomed home including: a salon, cinema, library and a terrace with stunning views of the River Dee.
With an experienced care team in place, flexible care plans can be tailored to meet individual needs.
Care Provided by The Hazelwell Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Hazelwell Care Home for full pricing details and T&Cs.
Contact The Hazelwell Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Joanna Hunt (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (55)
The Hazelwell Care Home Reviews (97)
The Hazelwell Care Home has a Review Score of 9.5 (9.505) out of 10, based on 21 reviews in the last 2 years.
Over all time The Hazelwell Care Home has 97 reviews.
My father was there for 3 months following a horrendous 3-month ordeal in hospital.
During his stay, he regained his thirst for life, made many friends and completely defied the hospital by making sound medical progress.
We definitely intend to use Hazelwell for respite in the future.
The quality of service from all members from admin to carers and housekeeping is only a glimpse into this dedicated home for elderly people, wishing to be cared for with kindness and dignity at all times.
The food and service of such are of the best quality.
Visitors are made welcome along with children and family pets. Activities and cinema room plus outings made this an amazing home to spend your twilight years.
I couldn't ask for more for the care of my aunt.
The staff treat us as friends and allow us to behave as if it was my aunt's house. The dog and children are allowed to visit and we can attend for lunches.
The place is truly remarkable and I hope that one day I will be in a position to stay myself for the next stage of my life.
We were very happy with all aspects of care and help given to Mum. I'd have no hesitation in recommending the above care home.
Having fallen and cracked my spine and ribs, I was treated in the hospital and then transferred into first class care at Hazelwell for 4.5 weeks. My private bedroom with full services, TV, Radio and storage for personal goods and after several days Helped by kind and caring staff to explore and use the facilities - library, cinema, tearooms, restaurant and sitting in the garden and my prepaid daily newspaper was delivered. The breakfast, lunch and dinner service was excellent as was the discreet personal health and hygiene services. My improved mobility was rewarded with local trips with staff, was my return home in the centre of Hazelwell.
2 weeks recuperation after 10 days hospital for bowel surgery. I have very much appreciated the quiet and the ability to sleep after the noise in hospital. The home is comfortable, well maintained and apart from over crowding in the dining room, particularly at lunch time, very satisfactory. The plumbing is modern and rather confusing and should be explained to new residents.
I've had major surgery and am in respite recovering well.
Fabulous care and attention given to my 81 year old mum after a stay in hospital. The staff were very attentive and friendly and my mum loved staying there. The accommodation was excellent no complaints about anything.
My husband was admitted in December 2016 with terminal brain tumours, but only for two days respite. He deteriorated quickly and it was deemed in his best interest to remain until he passed away. The care my husband received involved administering medication, personal care, checking for complications, changing as my husband's condition changed. The professional staff dealt with all the medical changes throughout, taking the stress away from the family. Throughout the twelve days, the staff treated my husband with the utmost care and respect. They dealt with all the intimacies, emotional and practical aspects of my husband's illness with great thoughtfulness and professionalism and I cannot recommend them enough.
My Aunt was moved to The Hazelwell Care Home for end of life care. I cannot praise the staff enough, they were all excellent from receptionists, managers, catering and nursing. The kindness and thoughtfulness with which she received was amazing. The high standard of care at a most difficult and demanding stage was also extended to us, as her nearest relations, this was very much appreciated. My Aunt died peacefully on 2nd December. Thank you to all concerned with her care.
I can only give The Hazelwell five stars on every count.
I fully enjoyed my stay whilst my left knee recovered from its OP. Now following a fall I am back in the Home.
I am very happy. Everyone has been excellent I will definitely want to come again. The staff are very polite and friendly. The food is excellent I have been very happy. Thank you.
Wonderful, everything I hoped from a care home and didn't think I would ever find. Staff went out of their way to make my mother's stay as pleasant as possible. The surroundings were wonderful.
I found the service provided to be excellent. I found all the staff without exception to be polite, helpful and very supportive.
I looked at many homes when I was looking for a day care home for my mother and Hazelwell stood head and shoulders above the rest on all factors. I have had no reason to review my decision since she loves being here. The facilities and staff are fantastic. As a health professional of 40 years, this is the best care home I have ever seen.
I cannot praise The Hazelwell Care Home highly enough. Everything about it is truly exceptional- the location, the quality of the building and furnishings/decor (in bedrooms and public rooms) the facilities, the cleanliness, the food and most importantly the staff. Since his move from another care home, my dad is so much happier. Dad needs a high level of care and support but absolutely nothing is too much trouble for any of the staff. Dad is treated with dignity and such kindness- he says he feels like he is being thoroughly spoilt each and every day! The staff work as a close knit team and nothing is too much trouble for any of them. They are obviously a happy team and this ethos pervades all aspects of The Hazelwell Care Home. I would recommend anyone looking for truly exceptional care for a loved one to visit The Hazelwell to see this very special place for themselves.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 31 July 2026Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.
News (0) & Events (0)
There are no news items for The Hazelwell Care Home.
There are no upcoming events for The Hazelwell Care Home.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: The Hazelwell Care Home
Accreditations
There are no accreditations posted yet for The Hazelwell Care Home.
Meet the Team (5)

Joanna joined the team at The Hazelwell in February 2022. Joanna is a registered general nurse with over 30 years of experience, mainly in the care of the elderly sector. Joanna is passionate about providing high-quality and person-centred care to our residents at The Hazelwell. Joanna has a level 5 diploma in health and social care- leadership and management. Joanna has had vast experience in managing care homes and leading a team in providing excellent care to her residents. For relaxing, Joanna enjoys walking her border collie along the Wirral coastline. Joanna’s mission has always been to make a difference in her residents’ lives.

Kiya is our Home Administrator and is the point of contact for all administrative tasks at the home.
She joined the home with a wealth of experience in business admin and started as our receptionist before being promoted within the home to Home Admin.

Helen has been with The Hazelwell since 2017. She works as a Senior Care Assistant and a Home Trainer. Helen is responsible for inducting new team members into The Hazelwell and ensuring our team is trained and competent. Helen can be relied on to implement new training sessions, and the staff really enjoy her training. During her spare time, Helen loves to spend time with her family and relax.

Graham has been our maintenance manager since 2016. He is responsible for all the maintenance within the home, ensuring our compliance and maintaining our lovely home for our residents. Graham goes over and above and beyond to make a difference to our residents’ homecoming on his days off and gets called out during the evening if things need fixing. Graham enjoys when he does have days off to get away in his caravan.

I have been a chef for over 25 years. I started out as a trainee chef in a large hotel in the Lake District, working my way up to head chef and running the kitchen for 10 years before relocating to the Wirral, where I worked at the Devon Doorway for 6 years, working my way up to head chef for the last 12 months.
In my spare time, I enjoy spending time with my wife and young daughter, and I also enjoy fishing and walking!
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