The Hazelwell Care Home

Oldfield Road, Heswall, Wirral CH60 6SG
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9.5 93 Reviews
  • The Hazelwell Care Home, Wirral
Hazelwell Care Home located in Heswall in the Wirral offers high-quality residential and nursing care to older people in modern, comfortable and luxurious surroundings.

Residents can enjoy a wide range of facilities in the 55 bedroomed home including: a salon, cinema, library and a terrace with stunning views of the River Dee.

With an experienced care team in place, flexible care plans can be tailored to meet individual needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1722
  • RESPITE Self-Funded Residential Dementia Care: from £1722
  • RESPITE Self-Funded Nursing Care: from £1722

These prices are only a guideline, please contact The Hazelwell Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Simon Paul (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (55)
  • Single Rooms with ensuite Wet Room (55)

The Hazelwell Care Home Reviews (93)

Total of 93, showing 81-93
9.5

The Hazelwell Care Home has a Review Score of 9.5 (9.500) out of 10, based on 25 reviews in the last 2 years. Over all time The Hazelwell Care Home has 93 reviews.

Overall Experience

  • 74
  • 15
  • 1
  • 0
  • 3

Date Published

93
10
17
25
68

Review from John R (Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having fallen and cracked my spine and ribs, I was treated in the hospital and then transferred into first class care at Hazelwell for 4.5 weeks. My private bedroom with full services, TV, Radio and storage for personal goods and after several days Helped by kind and caring staff to explore and use
the facilities - library, cinema, tearooms, restaurant and sitting in the garden and my prepaid daily newspaper was delivered. The breakfast, lunch and dinner service was excellent as was the discreet personal health and hygiene services. My improved mobility was rewarded with local trips with staff, was my return home in the centre of Hazelwell.

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Review from W G (Respite Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

2 weeks recuperation after 10 days hospital for bowel surgery. I have very much appreciated the quiet and the ability to sleep after the noise in hospital. The home is comfortable, well maintained and apart from over crowding in the dining room, particularly at lunch time, very satisfactory. The
plumbing is modern and rather confusing and should be explained to new residents.

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Review from C M (Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had major surgery and am in respite recovering well.

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Review from Julie P (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care and attention given to my 81 year old mum after a stay in hospital. The staff were very attentive and friendly and my mum loved staying there. The accommodation was excellent no complaints about anything.

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Review from Rose P (Wife of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted in December 2016 with terminal brain tumours, but only for two days respite. He deteriorated quickly and it was deemed in his best interest to remain until he passed away. The care my husband received involved administering medication, personal care, checking for complications,
changing as my husband's condition changed. The professional staff dealt with all the medical changes throughout, taking the stress away from the family. Throughout the twelve days, the staff treated my husband with the utmost care and respect. They dealt with all the intimacies, emotional and practical aspects of my husband's illness with great thoughtfulness and professionalism and I cannot recommend them enough.

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Review from LP (Niece of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was moved to The Hazelwell Care Home for end of life care. I cannot praise the staff enough, they were all excellent from receptionists, managers, catering and nursing. The kindness and thoughtfulness with which she received was amazing. The high standard of care at a most difficult and demanding
stage was also extended to us, as her nearest relations, this was very much appreciated. My Aunt died peacefully on 2nd December. Thank you to all concerned with her care.

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Review from S Q (Son of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only give The Hazelwell five stars on every count.

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Review from Derek D (Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I fully enjoyed my stay whilst my left knee recovered from its OP. Now following a fall I am back in the Home.

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Review from K Z (Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy. Everyone has been excellent I will definitely want to come again. The staff are very polite and friendly. The food is excellent I have been very happy. Thank you.

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Review from Lesley S (Daughter of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, everything I hoped from a care home and didn't think I would ever find. Staff went out of their way to make my mother's stay as pleasant as possible. The surroundings were wonderful.

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Review from Pam H (Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the service provided to be excellent. I found all the staff without exception to be polite, helpful and very supportive.

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Review from J F (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at many homes when I was looking for a day care home for my mother and Hazelwell stood head and shoulders above the rest on all factors. I have had no reason to review my decision since she loves being here. The facilities and staff are fantastic. As a health professional of 40 years, this
is the best care home I have ever seen.

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Review from Julie G (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise The Hazelwell Care Home highly enough. Everything about it is truly exceptional- the location, the quality of the building and furnishings/decor (in bedrooms and public rooms) the facilities, the cleanliness, the food and most importantly the staff. Since his move from another care home,
my dad is so much happier. Dad needs a high level of care and support but absolutely nothing is too much trouble for any of the staff. Dad is treated with dignity and such kindness- he says he feels like he is being thoroughly spoilt each and every day! The staff work as a close knit team and nothing is too much trouble for any of them. They are obviously a happy team and this ethos pervades all aspects of The Hazelwell Care Home. I would recommend anyone looking for truly exceptional care for a loved one to visit The Hazelwell to see this very special place for themselves.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for The Hazelwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for The Hazelwell Care Home is calculated as follows: ( (208 Excellents x 5) + (56 Goods x 4) + (19 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 298 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hazelwell Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 18 Aug 2025

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.

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Awards / Recognitions (1)

Meet the Team (6)

Simon

Simon Paul

Job Title: Home Manager

Joined: 2022

Simon is the Home Manager at the Hazelwell Care Home and brings a wealth of experience having worked in healthcare for over twenty years having started as a Care Assistant in a nursing home. He then completed his nurse training and has worked across a variety of settings within the NHS for around 15 years; from surgical wards to intensive care, via theatre and then as a nurse specialist.


He then returned to care homes in 2019 and held roles of Deputy Manager and Home Manager before joining The Hazelwell. Simon is most passionate about delivering high-quality care whilst ensuring that the residents have an environment that is both homely and welcoming for their friends and families.

Theo

Theo Anum

Job Title: Clinical Lead

Joined: 2023

Theo is an enthusiastic and dedicated Acting Clinical Lead who has recently re-joined the team at The Hazelwell after a period of time working in a large care home in Liverpool.


Having started his nursing home career at The Hazelwell, Theo was keen to return to the home in a senior capacity and help shape the development of the home.

Kiya

Kiya Malcolm

Job Title: Home Aministrator

Joined: 2022

Kiya is our Home Administrator and is the point of contact for all administrative tasks at the home.


She joined the home with a wealth of experience in business admin and started as our receptionist before being promoted within the home to Home Admin.

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Helen Barrington

Job Title: Home Trainer and Senior Care Assistant

Joined: 2017

Helen has been with The Hazelwell since 2017, Helen works as a Senior Care Assistant and the Home Trainer role. Helen is responsible for inducting new team members into The Hazelwell and ensuring our team are trained and competent. Helen can be relied on to implement new training sessions and the staff really enjoy her training. During her spare time, Helen loves to spend time with her family and relaxing.

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Graham Clarke

Job Title: Maintenance Manager

Joined: 2016

Graham has been our maintenance manager since 2016, Graham is responsible for all the maintenance within the home, ensuring our compliance and maintaining our lovely home for our residents. Graham goes over and above to make a difference to our residents’ homecoming on his days off and getting called out during the evening if things need fixing. Graham enjoys when he does have days off to get away in his caravan.

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Marc Maksymiw

Job Title: Head Chef

Joined: 2022

I have been a chef for over 25 years, I started out as a trainee chef in a large hotel in the lake district working my way up to head chef and running the kitchen for 10 years before relocating to the Wirral where I worked at the devon doorway for 6 years working my way up to head chef for the last 12 months.


In my spare time, I enjoy spending time with my wife and young daughter and I also enjoy fishing and walking!

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