Submit a Review for Fernhill House Care Home
Grange Lane, Fernhill Heath, Worcester, WR3 7UR
View full details of Fernhill House Care HomeLatest Reviews for Fernhill House Care Home
30 January 2026
I couldn't have asked for a better start to my step dads time at Fernhill House. The staff have been absolutely brilliant in welcoming him and making him feel at home. They also make us (our family) feel at home and welcome, they are such lovely people. In fact, this is the biggest thing that stands
out to me and my family, the team at Fernhill House go above and beyond in making us feel like we belong there too which is such a lovely feeling and it allows us to spend as much quality time with my step dad as we can. My step dad has been so happy in his first couple of weeks there. He really enjoys the time that the staff spend with him, they are always checking in with him and seeing if he is OK or needs anything, sometimes just stopping for a quick check in and chat which he really appreciates. For the times he likes to be quiet, he has the flexibility to go off into several fantastic different spaces (Bistro, Cinema, Lounges) or to his lovely room. It's a wonderful home, Thank you!
24 January 2026
My husband moved into Fernhill House last week. We had been dreading him having to leave our home on a permanent basis (as I had reached a point where I was struggling both emotionally and physically to care for him at home). We needn't have worried. On the day of the move The Care Manager came to
pick my husband up from home and we were greeted with the warmest of welcomes by all of the staff. Right from the start it has felt like "Home from Home". The nursing and care staff have taken time out to get to know my husband's likes and dislikes and have treated him with the utmost dignity and kindness. Family is the most important thing to my husband and it was lovely at the weekend when our family came to have afternoon tea with us and then we spent a couple of hours in one of the beautiful lounges with the grandchildren playing board games. It really is a "Home from Home".
16 January 2026
When you enter Fernhill House you are reassured by caring staff and happy residents. Regular, varied and fun activities are on offer daily: staff have tried and tested events but constantly look for new ways to keep residents involved. Mum has particularly enjoyed the live music on offer. Moreover
the level of care and genuine interaction with the residents is lovely to watch. Visiting regularly I am always moved by the dedication and kindness by all staff, whether carers, housekeepers, chefs, maintenance or admin. : all are friendly and caring. They all help mum with respect, gentleness and laughter. There is plenty of space for residents to participate in activities or, if they choose, to sit quietly. Mum's wing was recently renovated and it's just beautiful. She loves sitting by the 'fire' in the refurbished lounge. Mum settled in really quickly and whenever I call in I find her content and enjoying herself - it's truly a delightful home.
05 November 2025
Fernhill House encompasses all that is good about care for the older generation; we are so very glad that we chose this beautiful place for our relative. The love and devotion shown to them by every single member of the team at Fernhill gives us absolute peace of mind which is crucial. From the
moment you walk through the doors, you're greeted and welcomed like old friends, always offered the most beautifully-presented refreshments and generally treated like you are arriving into the bosom of a family home. There are always activities on offer for the residents to take part in, but the vibe always remains relaxed and serene for those who prefer a gentler pace. All of the residents receive a huge amount of one-to-one time from the entire team, not just the wonderful carers.....the kitchen team, for example, take time to learn what will best tempt residents' tastebuds in order to surprise and delight them. Medical care is exceptional yet discreet, allowing absolute dignity.
23 October 2024
Fernhill House, complete peace of mind.
The kindness shown by the staff towards Mum and the wish to put residents at the heart of their decision-making has been key in the ease in which Mum has moved from home care to full-time residency. Fernhill House has been so positive.
The staff have cared
for Mum with real kindness, from my point of view, the customer relations manager/team really went above and beyond to accommodate us, to which we are very grateful.
The facilities reflect that of a luxurious hotel. We very much appreciate how they were so welcoming to family and friends visiting.
All her medical needs are expertly handled, keeping the family updated with kind and thoughtful words. For anyone wanting a family member to be cared for and treated with kindness and dignity, I can't express how lovely Fernhill is and would be a lovely place to go to.
23 October 2024
I cannot praise Fernhill House highly enough. They have gone the extra mile to ensure my mother's first month with them has been amazing. All the staff have been very caring and absolutely nothing is too much trouble for them. I have visited Mum every 2/3 days at varying times and can fault nothing.
Am delighted that such a traumatic time has been so marvellous for us all.
23 October 2024
Sadly, my husband only spent 8 days in this wonderful home. Aged 90, he had previously spent nearly 3 months of trauma, in and out of hospital with a period of home care in between. He was in a bad way, with multiple conditions, but the care he was given here was exemplary. His constant, worried
frown disappeared, as he relaxed knowing he was safe and being well cared for. He passed away peacefully, with dignity. Not only that, but the care and attention given to me and the rest of the family was way beyond the call of duty. We were only sorry that he didn't recover enough to enjoy the facilities and activities on offer. An excellent experience, at a difficult time!
23 October 2024
My father attended for a 2-week respite, 3 days before he was due to go back home he said he wanted to stay. The home is a lovely place, it's clean and cosy. The staff and residents are always smiling. The home is surrounded by love, you can feel and see the staff really care for the residents it's
not just a job to them. The residents are fully supported by their individual needs. I can't fault the place. My father is so happy there.
23 October 2024
My mother has recently moved into Fernhill Heath Care Home. Both her, & the whole family have received such a lovely warm welcome from every single member of the staff there.
My mother has settled in really well thanks to the support, warmth & care that she receives. Nothing is too much trouble for
the staff & relatives are regularly updated on my mother's care.
The home is immaculately clean & facilities offered are outstanding.
02 February 2024
Going to Fernhill House is like being wrapped in a cosy blanket. From the moment you are greeted at the door you feel completely loved and cosseted. The total family care made it so special. Thank you to everyone!
11 December 2023
I have been coming to Fernhill House Care Home for seven months, twice a week. I have been visiting my friend and enjoying the entertainment and the fabulous company of staff and residents.
Fernhill House is like a home from home, it's very clean, cosy and full of laughter and fun.
My friend have
been very well looked after and I have felt very happy that she is always safe here and always happy.
Definitely the best care home in Worcestershire.
07 December 2023
My dear friend was suddenly taken seriously ill and after a short, traumatic stay in A & E she returned to Fernhill House.
This was such a great relief, as the care she received was outstanding and she was surrounded by love until she died peacefully.
Her life at Fernhill for the past six months
has been full of fun, which outweighed the loss of independent living. Her other very close friend and I were cared for too by the wonderful staff. They are very special people!
06 December 2023
My nan has recently returned from a two-week respite stay at Fernhill House, following a period in hospital. The home is lovely and lots is going on. She enjoyed being pampered and she was able to get her confidence back before going home.
The customer relations manager really went above and
beyond to accommodate us, to which we are very grateful.
06 December 2023
The positive and purposeful cohesive environment made the residents we supported very happy. Although suffering from Alzheimer’s and vascular dementia and failing sight, she became the ‘life and soul of the party’ entering into all activities with gusto. Her general well-being improved and the
progress of dementia slowed. Unfortunately, a sudden illness resulted in accessing the emergency services of the hospital. Effective liaison between the hospital and home resulted in perfect end-of-life care being provided in the nursing wing of the home. There was huge empathy and compassion and the resident had a dignified and perfect death. The quality of care throughout the time our friend entered the home to the time of her death has been exceptional.
17 October 2023
When my mother-in-law came to Fernhill House Care Home for respite care to bridge the gap between hospital discharge and returning to her own home, the team at Fernhill made the whole process smooth and simple. They factored in every little detail, from making sure her favourite puddings were on the
menu to catering for us to visit one afternoon for a ploughman’s lunch. The care staff were incredible and went above and beyond to the point of giving my daughter a tub of ice cream the night my mother-in-law was discharged to Fernhill late from hospital. The facilities reflect that of a luxurious hotel. It gave us complete peace of mind knowing that for a brief period, our vulnerable relative was safe and comfortable whilst we made alternative arrangements for her move back home. She was treated with the utmost respect and dignity at all times, not to mention how patient they were with her when she was struggling to adjust to her situation. For that, we, as a family, are extremely grateful.
13 October 2023
My mother recently went to Fernhill House for 2 weeks respite, she was a little nervous as she has never done this before. However, all the staff and residents were so welcoming she settled in straight away. She thrived on the outstanding care received, the excellent food and range of activities
available to her. She is already looking forward to the opportunity of staying at Fernhill House again.
12 September 2023
I just wanted to drop a review to say a huge thank you to Fernhill House Care Home for looking after my mum before she passed. They helped prolong my mum's life and gave my children the opportunity to know her better and I will be eternally grateful for them for that. All the staff are incredible
but I have to single out two members of staff, in particular, for being there for Mum with all her needs and keeping me and my family updated with kind and thoughtful words. For anyone wanting a family member to be cared for and treated with kindness and dignity, I can't express how lovely Fernhill is and would be a lovely place to go to.
25 August 2023
Many, many thanks to the excellent team at Fernhill for their outstanding, professional care combined with treating my mother with dignity and respect. It was very good to know that she was so well looked after. She is very fond of Fernhill. We very much appreciate how they were so welcoming to
family and friends visiting.
22 June 2023
Thank you to the staff for looking after me and everyone.
I think that living here must be like living in Buckingham Palace.
08 February 2023
My mother has been under the care of Fernhill for a complete year now... through many management changes and under the time of the pandemic. We switched her status from "respite" over the Christmas period of 2021 to full-time resident. Fernhill's ability to create a "home" of dignity and
professional elder care with cheerfulness and positivity has been a true gift to our family. We all live very far away from the home, so we depend on everything that Fernhill House provides... whether that be immediate care for Mother or helping us understand and accept the inevitable sad stage of decline in the journey of dementia.
Latest Reviews for Fernhill House Care Home
30 January 2026
I couldn't have asked for a better start to my step dads time at Fernhill House. The staff have been absolutely brilliant in welcoming him and making him feel at home. They also make us (our family) feel at home and welcome, they are such lovely people. In fact, this is the biggest thing that stands
out to me and my family, the team at Fernhill House go above and beyond in making us feel like we belong there too which is such a lovely feeling and it allows us to spend as much quality time with my step dad as we can. My step dad has been so happy in his first couple of weeks there. He really enjoys the time that the staff spend with him, they are always checking in with him and seeing if he is OK or needs anything, sometimes just stopping for a quick check in and chat which he really appreciates. For the times he likes to be quiet, he has the flexibility to go off into several fantastic different spaces (Bistro, Cinema, Lounges) or to his lovely room. It's a wonderful home, Thank you!
24 January 2026
My husband moved into Fernhill House last week. We had been dreading him having to leave our home on a permanent basis (as I had reached a point where I was struggling both emotionally and physically to care for him at home). We needn't have worried. On the day of the move The Care Manager came to
pick my husband up from home and we were greeted with the warmest of welcomes by all of the staff. Right from the start it has felt like "Home from Home". The nursing and care staff have taken time out to get to know my husband's likes and dislikes and have treated him with the utmost dignity and kindness. Family is the most important thing to my husband and it was lovely at the weekend when our family came to have afternoon tea with us and then we spent a couple of hours in one of the beautiful lounges with the grandchildren playing board games. It really is a "Home from Home".
16 January 2026
When you enter Fernhill House you are reassured by caring staff and happy residents. Regular, varied and fun activities are on offer daily: staff have tried and tested events but constantly look for new ways to keep residents involved. Mum has particularly enjoyed the live music on offer. Moreover
the level of care and genuine interaction with the residents is lovely to watch. Visiting regularly I am always moved by the dedication and kindness by all staff, whether carers, housekeepers, chefs, maintenance or admin. : all are friendly and caring. They all help mum with respect, gentleness and laughter. There is plenty of space for residents to participate in activities or, if they choose, to sit quietly. Mum's wing was recently renovated and it's just beautiful. She loves sitting by the 'fire' in the refurbished lounge. Mum settled in really quickly and whenever I call in I find her content and enjoying herself - it's truly a delightful home.
05 November 2025
Fernhill House encompasses all that is good about care for the older generation; we are so very glad that we chose this beautiful place for our relative. The love and devotion shown to them by every single member of the team at Fernhill gives us absolute peace of mind which is crucial. From the
moment you walk through the doors, you're greeted and welcomed like old friends, always offered the most beautifully-presented refreshments and generally treated like you are arriving into the bosom of a family home. There are always activities on offer for the residents to take part in, but the vibe always remains relaxed and serene for those who prefer a gentler pace. All of the residents receive a huge amount of one-to-one time from the entire team, not just the wonderful carers.....the kitchen team, for example, take time to learn what will best tempt residents' tastebuds in order to surprise and delight them. Medical care is exceptional yet discreet, allowing absolute dignity.
23 October 2024
Fernhill House, complete peace of mind.
The kindness shown by the staff towards Mum and the wish to put residents at the heart of their decision-making has been key in the ease in which Mum has moved from home care to full-time residency. Fernhill House has been so positive.
The staff have cared
for Mum with real kindness, from my point of view, the customer relations manager/team really went above and beyond to accommodate us, to which we are very grateful.
The facilities reflect that of a luxurious hotel. We very much appreciate how they were so welcoming to family and friends visiting.
All her medical needs are expertly handled, keeping the family updated with kind and thoughtful words. For anyone wanting a family member to be cared for and treated with kindness and dignity, I can't express how lovely Fernhill is and would be a lovely place to go to.
23 October 2024
I cannot praise Fernhill House highly enough. They have gone the extra mile to ensure my mother's first month with them has been amazing. All the staff have been very caring and absolutely nothing is too much trouble for them. I have visited Mum every 2/3 days at varying times and can fault nothing.
Am delighted that such a traumatic time has been so marvellous for us all.
23 October 2024
Sadly, my husband only spent 8 days in this wonderful home. Aged 90, he had previously spent nearly 3 months of trauma, in and out of hospital with a period of home care in between. He was in a bad way, with multiple conditions, but the care he was given here was exemplary. His constant, worried
frown disappeared, as he relaxed knowing he was safe and being well cared for. He passed away peacefully, with dignity. Not only that, but the care and attention given to me and the rest of the family was way beyond the call of duty. We were only sorry that he didn't recover enough to enjoy the facilities and activities on offer. An excellent experience, at a difficult time!
23 October 2024
My father attended for a 2-week respite, 3 days before he was due to go back home he said he wanted to stay. The home is a lovely place, it's clean and cosy. The staff and residents are always smiling. The home is surrounded by love, you can feel and see the staff really care for the residents it's
not just a job to them. The residents are fully supported by their individual needs. I can't fault the place. My father is so happy there.
23 October 2024
My mother has recently moved into Fernhill Heath Care Home. Both her, & the whole family have received such a lovely warm welcome from every single member of the staff there.
My mother has settled in really well thanks to the support, warmth & care that she receives. Nothing is too much trouble for
the staff & relatives are regularly updated on my mother's care.
The home is immaculately clean & facilities offered are outstanding.
02 February 2024
Going to Fernhill House is like being wrapped in a cosy blanket. From the moment you are greeted at the door you feel completely loved and cosseted. The total family care made it so special. Thank you to everyone!
11 December 2023
I have been coming to Fernhill House Care Home for seven months, twice a week. I have been visiting my friend and enjoying the entertainment and the fabulous company of staff and residents.
Fernhill House is like a home from home, it's very clean, cosy and full of laughter and fun.
My friend have
been very well looked after and I have felt very happy that she is always safe here and always happy.
Definitely the best care home in Worcestershire.
07 December 2023
My dear friend was suddenly taken seriously ill and after a short, traumatic stay in A & E she returned to Fernhill House.
This was such a great relief, as the care she received was outstanding and she was surrounded by love until she died peacefully.
Her life at Fernhill for the past six months
has been full of fun, which outweighed the loss of independent living. Her other very close friend and I were cared for too by the wonderful staff. They are very special people!
06 December 2023
My nan has recently returned from a two-week respite stay at Fernhill House, following a period in hospital. The home is lovely and lots is going on. She enjoyed being pampered and she was able to get her confidence back before going home.
The customer relations manager really went above and
beyond to accommodate us, to which we are very grateful.
06 December 2023
The positive and purposeful cohesive environment made the residents we supported very happy. Although suffering from Alzheimer’s and vascular dementia and failing sight, she became the ‘life and soul of the party’ entering into all activities with gusto. Her general well-being improved and the
progress of dementia slowed. Unfortunately, a sudden illness resulted in accessing the emergency services of the hospital. Effective liaison between the hospital and home resulted in perfect end-of-life care being provided in the nursing wing of the home. There was huge empathy and compassion and the resident had a dignified and perfect death. The quality of care throughout the time our friend entered the home to the time of her death has been exceptional.
17 October 2023
When my mother-in-law came to Fernhill House Care Home for respite care to bridge the gap between hospital discharge and returning to her own home, the team at Fernhill made the whole process smooth and simple. They factored in every little detail, from making sure her favourite puddings were on the
menu to catering for us to visit one afternoon for a ploughman’s lunch. The care staff were incredible and went above and beyond to the point of giving my daughter a tub of ice cream the night my mother-in-law was discharged to Fernhill late from hospital. The facilities reflect that of a luxurious hotel. It gave us complete peace of mind knowing that for a brief period, our vulnerable relative was safe and comfortable whilst we made alternative arrangements for her move back home. She was treated with the utmost respect and dignity at all times, not to mention how patient they were with her when she was struggling to adjust to her situation. For that, we, as a family, are extremely grateful.
13 October 2023
My mother recently went to Fernhill House for 2 weeks respite, she was a little nervous as she has never done this before. However, all the staff and residents were so welcoming she settled in straight away. She thrived on the outstanding care received, the excellent food and range of activities
available to her. She is already looking forward to the opportunity of staying at Fernhill House again.
12 September 2023
I just wanted to drop a review to say a huge thank you to Fernhill House Care Home for looking after my mum before she passed. They helped prolong my mum's life and gave my children the opportunity to know her better and I will be eternally grateful for them for that. All the staff are incredible
but I have to single out two members of staff, in particular, for being there for Mum with all her needs and keeping me and my family updated with kind and thoughtful words. For anyone wanting a family member to be cared for and treated with kindness and dignity, I can't express how lovely Fernhill is and would be a lovely place to go to.
25 August 2023
Many, many thanks to the excellent team at Fernhill for their outstanding, professional care combined with treating my mother with dignity and respect. It was very good to know that she was so well looked after. She is very fond of Fernhill. We very much appreciate how they were so welcoming to
family and friends visiting.
22 June 2023
Thank you to the staff for looking after me and everyone.
I think that living here must be like living in Buckingham Palace.
08 February 2023
My mother has been under the care of Fernhill for a complete year now... through many management changes and under the time of the pandemic. We switched her status from "respite" over the Christmas period of 2021 to full-time resident. Fernhill's ability to create a "home" of dignity and
professional elder care with cheerfulness and positivity has been a true gift to our family. We all live very far away from the home, so we depend on everything that Fernhill House provides... whether that be immediate care for Mother or helping us understand and accept the inevitable sad stage of decline in the journey of dementia.