Fernhill House Care Home

Grange Lane, Fernhill Heath, Worcester WR3 7UR
Review Us
9.9 77 Reviews
  • Fernhill House Care Home, Worcester
Fernhill House is part of the award-winning Berkley Care Group of luxury care homes.

With over 20 years’ experience in caring for older people, the home is proud to offer the highest standard of residential, nursing and specialist dementia care in a warm and welcoming environment.

Fernhill House provides residents with an engaging setting to socialise, dine, enjoy favourite activities, trips out & events and explore the beautifully landscaped gardens. The home has a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Fernhill House offers all-inclusive fee to include; 24 hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.
Show Fernhill House Care Home on the Map

Care Provided by Fernhill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

This is an all-inclusive fee to include; 24 hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, barber, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrew McIntyre (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Come and experience Fernhill House and get a real feel for the place and imagine living here in a tranquil, luxurious home.


    The home would love to show visitors and family around. Call in advance or just turn up on the doorstep, either way, a warm welcome awaits.

Parking

  • Parking onsite

Fernhill House Care Home Reviews (77)

9.9

Fernhill House Care Home has a Review Score of 9.9 (9.909) out of 10, based on 12 reviews in the last 2 years.
Over all time Fernhill House Care Home has 77 reviews.

Overall Experience
  • 72
  • 3
  • 1
  • 1
  • 0
Date Published
  • 77
  • 0
  • 5
  • 12
  • 65
Reviewer Connection to Fernhill House Care Home
  • 27
  • 10
  • 9
  • 7
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 77, showing 1-20
Review from Mac C (Son of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fernhill House, complete peace of mind.
The kindness shown by the staff towards Mum and the wish to put residents at the heart of their decision-making has been key in the ease in which Mum has moved from home care to full-time residency. Fernhill House has been so positive.
The staff have cared
for Mum with real kindness, from my point of view, the customer relations manager/team really went above and beyond to accommodate us, to which we are very grateful.
The facilities reflect that of a luxurious hotel. We very much appreciate how they were so welcoming to family and friends visiting.
All her medical needs are expertly handled, keeping the family updated with kind and thoughtful words. For anyone wanting a family member to be cared for and treated with kindness and dignity, I can't express how lovely Fernhill is and would be a lovely place to go to.
Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home

Thank you for taking the time to write such a thoughtful review! I look forward to sharing it with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clare S (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Fernhill House highly enough. They have gone the extra mile to ensure my mother's first month with them has been amazing. All the staff have been very caring and absolutely nothing is too much trouble for them. I have visited Mum every 2/3 days at varying times and can fault nothing.
Am delighted that such a traumatic time has been so marvellous for us all.
Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home

Thank you for taking the time to write such a lovely review. I look forward to sharing it with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean V (Wife of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, my husband only spent 8 days in this wonderful home. Aged 90, he had previously spent nearly 3 months of trauma, in and out of hospital with a period of home care in between. He was in a bad way, with multiple conditions, but the care he was given here was exemplary. His constant, worried frown
disappeared, as he relaxed knowing he was safe and being well cared for. He passed away peacefully, with dignity. Not only that, but the care and attention given to me and the rest of the family was way beyond the call of duty. We were only sorry that he didn't recover enough to enjoy the facilities and activities on offer. An excellent experience, at a difficult time!
Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home

Thank you for taking the time to write such a heartfelt review. It was an honour to welcome you and your family into Fernhill, even if only for a short time. I look forward to sharing your kind words with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen B (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father attended for a 2-week respite, 3 days before he was due to go back home he said he wanted to stay. The home is a lovely place, it's clean and cosy. The staff and residents are always smiling. The home is surrounded by love, you can feel and see the staff really care for the residents it's
not just a job to them. The residents are fully supported by their individual needs. I can't fault the place. My father is so happy there.
Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home

We are delighted that your father is so happy here! Thank you for taking the time to leave us such a lovely review. I look forward to sharing this with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Catherine A (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently moved into Fernhill Heath Care Home. Both her, & the whole family have received such a lovely warm welcome from every single member of the staff there.
My mother has settled in really well thanks to the support, warmth & care that she receives. Nothing is too much trouble for
the staff & relatives are regularly updated on my mother's care.
The home is immaculately clean & facilities offered are outstanding.
Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home

Thank you for taking the time to leave this lovely review. I will pass your kind words on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan N (Respite Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Going to Fernhill House is like being wrapped in a cosy blanket. From the moment you are greeted at the door you feel completely loved and cosseted. The total family care made it so special. Thank you to everyone!
Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home

Thank you so much for your really kind words. We will share this with our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel M (Friend of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming to Fernhill House Care Home for seven months, twice a week. I have been visiting my friend and enjoying the entertainment and the fabulous company of staff and residents.
Fernhill House is like a home from home, it's very clean, cosy and full of laughter and fun.
My friend have
been very well looked after and I have felt very happy that she is always safe here and always happy.
Definitely the best care home in Worcestershire.
Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home

Thank you so much for this lovely review, Rachel. We are thrilled that you enjoy the entertainment and find Fernhill a home from home! Thank you for your kind words, we really do appreciate it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann G (Friend of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend was suddenly taken seriously ill and after a short, traumatic stay in A & E she returned to Fernhill House.
This was such a great relief, as the care she received was outstanding and she was surrounded by love until she died peacefully.
Her life at Fernhill for the past six months has
been full of fun, which outweighed the loss of independent living. Her other very close friend and I were cared for too by the wonderful staff. They are very special people!
Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to write this review. Your kind words have been shared with the team. We are so sorry about the loss of your friend and we are thinking of you during this difficult time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hannah H (Granddaughter of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has recently returned from a two-week respite stay at Fernhill House, following a period in hospital. The home is lovely and lots is going on. She enjoyed being pampered and she was able to get her confidence back before going home.
The customer relations manager really went above and beyond
to accommodate us, to which we are very grateful.
Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to write this lovely review. We hope your Nan has settled back into her own home. We are so thrilled the team could support your Nan and your family with a speedy admission into Fernhill House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz D (Power of Attorney of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The positive and purposeful cohesive environment made the residents we supported very happy. Although suffering from Alzheimer’s and vascular dementia and failing sight, she became the ‘life and soul of the party’ entering into all activities with gusto. Her general well-being improved and the progress
of dementia slowed. Unfortunately, a sudden illness resulted in accessing the emergency services of the hospital. Effective liaison between the hospital and home resulted in perfect end-of-life care being provided in the nursing wing of the home. There was huge empathy and compassion and the resident had a dignified and perfect death. The quality of care throughout the time our friend entered the home to the time of her death has been exceptional.
Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home

Thank you so much for your kind words. We were honoured to care for your friend through her End of Life stage. This will be shared with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amy L (Daughter-in-law of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother-in-law came to Fernhill House Care Home for respite care to bridge the gap between hospital discharge and returning to her own home, the team at Fernhill made the whole process smooth and simple. They factored in every little detail, from making sure her favourite puddings were on the
menu to catering for us to visit one afternoon for a ploughman’s lunch. The care staff were incredible and went above and beyond to the point of giving my daughter a tub of ice cream the night my mother-in-law was discharged to Fernhill late from hospital. The facilities reflect that of a luxurious hotel. It gave us complete peace of mind knowing that for a brief period, our vulnerable relative was safe and comfortable whilst we made alternative arrangements for her move back home. She was treated with the utmost respect and dignity at all times, not to mention how patient they were with her when she was struggling to adjust to her situation. For that, we, as a family, are extremely grateful.
Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home

Amy, thank you so much for taking the time to write this lovely review, your kind words have been shared with the team. It was a pleasure to have your mother-in-law with us and we hope she has settled back at home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison R (Daughter of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently went to Fernhill House for 2 weeks respite, she was a little nervous as she has never done this before. However, all the staff and residents were so welcoming she settled in straight away. She thrived on the outstanding care received, the excellent food and range of activities available
to her. She is already looking forward to the opportunity of staying at Fernhill House again.
Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home

Thank you so much for this lovely review Alison! We are so pleased that your Mother enjoyed her stay and we look forward to welcoming her back soon. She is always welcome to join us for lunch or a cup of tea.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James S (Son of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to drop a review to say a huge thank you to Fernhill House Care Home for looking after my mum before she passed. They helped prolong my mum's life and gave my children the opportunity to know her better and I will be eternally grateful for them for that. All the staff are incredible but
I have to single out two members of staff, in particular, for being there for Mum with all her needs and keeping me and my family updated with kind and thoughtful words. For anyone wanting a family member to be cared for and treated with kindness and dignity, I can't express how lovely Fernhill is and would be a lovely place to go to.
Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to write this lovely review. Your kind words have been shared with the team. Please keep in touch and your father is more than welcome to join us for lunch anytime.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim M (Son of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many, many thanks to the excellent team at Fernhill for their outstanding, professional care combined with treating my mother with dignity and respect. It was very good to know that she was so well looked after. She is very fond of Fernhill. We very much appreciate how they were so welcoming to family
and friends visiting.
Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home

Thank you so much for taking the time to write this lovely review. We are so thrilled that your mother enjoyed her stay. She is welcome to pop in for a cup of tea anytime!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from j F (Daughter of Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The kindness shown by the staff towards Mum and the wish to put residents at the heart of their decision making have been key in making Mum’s stay at Fernhill House so positive. The home is full of life and fun and it is a joy to watch. Have found the teams responsive and keen to address any issues
as they arise. So very grateful to the teams. An exceptional home.
Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home

Thank you so much for taking the time to write this lovely review. Your kinds words mean so much to the team here at Fernhill House, we really do appreciate it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W B (Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to the staff for looking after me and everyone.
I think that living here must be like living in Buckingham Palace.
Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home

Thank you so much for taking the time to write this lovely review. We are thrilled that you enjoy living here and you think Fernhill House is like Buckingham Palace!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L H (Daughter of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been under the care of Fernhill for a complete year now... through many management changes and under the time of the pandemic. We switched her status from "respite" over the Christmas period of 2021 to full-time resident. Fernhill's ability to create a "home" of dignity and professional
elder care with cheerfulness and positivity has been a true gift to our family. We all live very far away from the home, so we depend on everything that Fernhill House provides... whether that be immediate care for Mother or helping us understand and accept the inevitable sad stage of decline in the journey of dementia.
Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home

Thank you so much for your response. I really appreciate your feedback and I will cascade it to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicci G (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was only at Fernhill for the final month of her life when she was approaching her end. She received outstanding care and kindness throughout from all of the staff, and her family will always be grateful.
Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home

Thank you for taking the time to leave this lovely review. Your kind words have been shared with the team. Thinking of all of you during this difficult time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison B (Daughter of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fernhill House was the perfect choice of care home for my mum nearly five years ago when she first moved in. She felt as if she was staying in a luxury hotel and enjoyed a glass of sherry with her friends before lunch, loved the singing on a Sunday morning and always loved the meals. As she has grown
frailer, both mentally and physically, she has always been content and has even recently told me how lovely everyone is and that she has nice neighbours. The staff have cared for Mum with real kindness and maintained her dignity throughout. They have also been very supportive and kind to family members.
Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home

I would like to thank you for your lovely feedback. I will feed this back to our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael S (Power of Attorney of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Until the day she passed away, My wife, Val's mother was a resident at Fernhill house. As POA, I looked after her affairs. The family cannot thank the staff at the home enough. It would be unfair to name individuals. But everyone from the management team, the office staff, receptionists, nursing staff,
carers, chefs, and housekeeping, hope I haven't missed anyone, were all caring, sympathetic and so supportive. They all contributed to Mum feeling loved, nothing was ever too much effort to make her days so comfortable. The family cannot thank the home enough.
Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home

Thank you so much for taking the time to write this lovely review, we really do appreciate it. We will ensure this is shared with our team and departments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Fernhill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Fernhill House Care Home is calculated as follows: ( (143 Excellents x 5) ) ÷ 143 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.909 Points relating to the number of positive Reviews for Fernhill House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (14)

Meet the Team (4)

Drew

Drew Gallagher

Job Title: General Manager Joined: 2022

My Name is Drew and I am the General Manager here at Fernhill House.


I have over 14 years of experience in managing residential and nursing Homes from 22 to 128 bedrooms.
I am delighted to welcome you to our fabulous home, set in beautiful surroundings with extensive grounds for all to enjoy. We offer residential, nursing and specialist dementia care in a warm and welcoming environment.
Fernhill House offers residents an all-inclusive exceptional package to include 24-hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.
We have an amazing team ethos along with our residents that we see as our extended family.


Residents are able to live a meaningful and independent life and all aspects of our offering are person-centred.
I pride myself on understanding and being part of the Fernhill Team and I have a hands-on approach to management.


Success is all about teamwork. If colleagues are happy, then residents will be happy, so I’m looking forward to making Fernhill a home where the team is positive and motivated and everyone loves what they do.

I look forward to seeing you at Fernhill House soon!

Frankie

Frankie Edwards

Job Title: Customer Relations Manager Joined: 2020

Hello, I’m Frankie.


I have worked at Fernhill House for over five years.


I am the first point of contact for all enquiries and admissions.


I also look after social media, marketing, community events & engagement.


Follow us on our Facebook page to see what the residents get up to!


My favourite part of my job is getting to know the resident and their families.


Fernhill House really is a beautiful home, I’d be delighted to show you around.


At Fernhill House, we understand that choosing the right care home is a difficult and emotional decision. We also appreciate that there will be many questions and concerns.


I am available to answer any queries you may have, not just about our home but also about funding and the process of finding a care home in general.

Please do not hesitate to contact me directly if I can be of any assistance.

Becky

Becky Richards

Job Title: Dementia Care Manager Joined: 2018

Hello, I’m Becky


I have worked at Fernhill House for over 7 years.


I have worked in care for almost 15 years.


My favourite part of my job is getting to know all the residents and gaining additional grandparents!
I am the first point of contact for all residents who require dementia care.


I enjoy meeting residents before they move in, then I love to help them settle into the home.


I lead the teams on the Clover Suite here at Fernhill House.

Victoria

Victoria Key

Job Title: Hospitality Manager Joined: 2020

Hello, my name is Victoria.


I have been with Fernhill House for five years.


I enjoy every day here as there is always something exciting going on.


I and the whole housekeeping team keep the home looking beautiful!


We love getting to know the residents and assisting them with their housekeeping requirements.


That could involve mending an item of clothing, tidying their wardrobes as well as taking care of their laundry.


I love spending time with each and every resident and helping them to make sure they get the best out of every day whether that is mending favourite items of clothing, tidying wardrobes or even just sitting and chatting with them.


Myself and the whole housekeeping team are committed to making Fernhill House the best place to live and enjoy every moment.

Frequently Asked Questions about Fernhill House Care Home

What types of Care is Fernhill House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fernhill House Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Fernhill House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fernhill House Care Home to the centre of Worcester?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernhill House Care Home to verify any information. View our terms and conditions. Fernhill House Care Home has an Enhanced Service - more info.