Fernhill House Care Home

My mom was moved to this home recently, the care she is now receiving is amazing. All of the team are so caring and helpful and all do it with lovely smiles. The activities are fabulous. Not seen my mom so happy for a long time - thank you. And it all starts at the front door.

As I live in Belgium I really want to be sure Dad is happy! I can see he is in fine form! When me and my family come from Belgium we are all made very welcome! Home from home! Lovely lunch and nothing is too much to ask. Dad is probably not the easiest of people but I'm sure all the staff are very patient with him. Beautiful place, very well kept! Clean and very well organised. Glad to see he is making friends! Thanks for everything.

All staff are very caring indeed and all residents are treated with the utmost respect and nothing is too much trouble if you have any queries.

All of the staff have been understanding through the initial difficult settling in period. We are very impressed with them.

My nan has been moved back to Fernhill House after having a not so nice experience at another care home. Having previously stayed here on respite she is very happy to be back. All of the staff are very friendly and caring. Her spirits are high again after being back here for 2 weeks now. Thank you very much for looking after her so well.

I have thoroughly enjoyed my stay here with all the care and attention. The staff are extremely friendly and welcoming.

This was my first visit to Fernhill to see my grandmother and I was really impressed. The staff were very friendly and always made the effort to say hello. They clearly knew her really well and seemed really caring! Fernhill was beautifully decorated and I loved the outside spaces. The rooms and communal areas were really cosy with lots of thoughtful touches. My grandmother is very happy there and I thought it was a lovely, lovely place. Thank you for taking such good care of her!

All the staff, from receptionists through carers, nurses, catering staff and maintenance personnel are so friendly and welcoming. The home itself has been really thoughtfully designed and decorated. It feels more like a hotel than a care home.

It is 5-star quality. Conveniently situated on the outskirts of Worcester and only about 3 miles from the M5 motorway Junction 6. Staff and management all very helpful and courteous. If in your price range, I strongly recommend a visit to the home.

The whole experience of Fernhill House was 5 star. The entire staff are very welcoming, interested in the residents. it is very clean and very well laid out. There are interesting activities to join in with.

This is a very warm and welcoming nursing home. There are lots going on for residents in-house, and transport is provided for them if they want to go out and do their own thing. The home also organises appointments and transports residents to them, so that really helps families when it comes to hospitals, doctors, dentists etc. Staff are friendly and accommodating. They respond quickly to residents' needs. We all live a distance away, and the fact that everything is included for us is a huge bonus for us as a family. It means we can spend time with our Mum when we visit instead of cooking and shopping for ourselves. There are several communal areas, so there is room to spread out when there are several families visiting relatives at the same time. The atmosphere is happy and busy, but there is enough space to find peace and rest when it is needed by residents and visitors alike.

They all thoroughly enjoyed themselves. They've also invited us to use one of the lounges for our bereavement group, it has a baby grand piano which meant we could have a wonderful carol service just before Christmas.

The establishment is a high specification, warm, clean, smells nice.

Keep up the good work!!

I was very impressed with the design/philosophy of Fernhill House Care Home and the objective of making it a comfortable home from home. Not like a conventional residential facility for the elderly. Excellent accommodation and service levels.

Fabulous home with wonderful, friendly staff and management. Everyone at the home works so very hard to meet my Dad's needs, who has dementia and has settled really well. The Oscar night was a triumph and was enjoyed by all. My family celebrated dad's birthday in September which we all enjoyed. Roast lunch was lovely along with an amazing Birthday cake compliments to the chef and kitchen staff, the food is always first class.

What an absolutely superb care home. The facilities are excellent, the staff welcoming and the food and hospitality second to none. I would highly recommend to anyone seeking exemplary care for family or friends.

It is a pleasure to visit - you can't say that about many care homes. When you enter, the place smells good and looks good. This is how all homes should be - older people need to be able to live as they were accustomed.

The only downside is that at the moment there are few residents because it is so new. It feels somewhat empty and there is a lack of activities for Mum. She was used to a weekly keep fit class, quizzes and musical entertainment. I do understand that this is not easy with so few residents and I look forward to the time when more rooms are occupied!

I visited Fernhill in July 2017. It exceeded my expectations of a Care Home for those wishing to enjoy living with exemplary care being offered in a beautiful setting. I stayed for lunch, which was of a very high standard with a range of options. I'm a few years away yet, but I know where I'd like to enjoy my later years.

I visited Fernhill House in July to see my friend. What an amazing home and nothing is too much trouble for anyone. I would love to move in myself - with a view of the lovely gardens. I will definitely recommend to all my friends and family. I was too late to book in to see Gervase Phinn - but what a treat for those who live here.