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Fernhill House Care Home

Grange Lane, Fernhill Heath, Worcester, Worcestershire WR3 7UR
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A lovely location and building that feels like a smart boutique hotelGreg P(Son of Resident/Service User)
Fernhill House Care Home, Worcester
We couldn't have wished for a more caring place for him to spend his last days. Thank you!Jan M(Daughter of Resident/Service User)
Fernhill House Care Home, Worcester
Mom has put weight on because the food is fabulousJacqui G(Daughter of Resident/Service User)
Fernhill House Care Home, Worcester

Fernhill House is part of the award-winning Berkley Care Group of luxury care homes.

With over 20 years’ experience in caring for older people, the home is proud to offer the highest standard of residential, nursing and specialist dementia care in a warm and welcoming environment.

Fernhill House provides residents with an engaging setting to socialise, dine, enjoy favourite activities, trips out & events and explore the beautifully landscaped gardens. The home...  

Care Provided by Fernhill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,845N/A

This is an all-inclusive fee to include; 24 hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, barber, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.

Contact Fernhill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Drew Gallagher (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Come and experience Fernhill House and get a real feel for the place and imagine living here in a tranquil, luxurious home. The home would love to show visitors and family around. Call in advance or just turn up on the doorstep, either way, a warm welcome awaits.

Parking

  • Parking onsite

Fernhill House Care Home Reviews (80)

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9.4

Fernhill House Care Home has a Review Score of 9.4 (9.382) out of 10, based on 9 reviews in the last 2 years. Over all time Fernhill House Care Home has 80 reviews.

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Review from Janet G (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card
Overall Experience

As I live in Belgium I really want to be sure Dad is happy! I can see he is in fine form! When me and my family come from Belgium we are all made very welcome! Home from home! Lovely lunch and nothing is too much to ask. Dad is probably not the easiest of people but I'm sure all the staff are very patient with him. Beautiful place, very well kept! Clean and very well organised. Glad to see he is making friends! Thanks for everything.

Reply from Mike Dearn, Home Manager at Fernhill House Care Home
Dear Janet, thank you for taking the time to review Fernhill House. The team are always very pleased to read such compliments.
Regards,
Mike Dearn

Home Manager

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Review from Helen T (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card
Overall Experience

All staff are very caring indeed and all residents are treated with the utmost respect and nothing is too much trouble if you have any queries.

Reply from Mike Dearn, Home Manager at Fernhill House Care Home
Dear Helen,

Thank you for your kind words. I will pass your comments on to the Fernhill team.

Regards,
Mike Dearn

Home Manager

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Review from C T (Niece of Resident) published on 20 September 2018 Submitted via Postal Card
Overall Experience
The home is beautifully furnished but not necessarily practical, eg. shower controls behind the seat, push flush, not a lever on the toilet.
The staff are very caring and have always been approachable and very helpful.
There is a wide choice of food and drink and visitors are always made very welcome.

All of the staff have been understanding through the initial difficult settling in period. We are very impressed with them.

Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Thank you for taking the time to review Fernhill House. Feedback is very important to us as we are continually looking to improve and you make some excellent points.

Regards,

Home Manager

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Review from Abi G (Granddaughter of Resident) published on 31 July 2018 Submitted via Postal Card
Overall Experience

My nan has been moved back to Fernhill House after having a not so nice experience at another care home. Having previously stayed here on respite she is very happy to be back. All of the staff are very friendly and caring. Her spirits are high again after being back here for 2 weeks now. Thank you very much for looking after her so well.

Reply from Mike Dearn, Home Manager at Fernhill House Care Home
Dear Abi, Thank you for taking the time to write such a wonderful review of our home. I will pass your kind words on to the team.
Regards,

Home Manager

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Review from Rose W (Resident / Service User) published on 21 June 2018 Submitted via Postal Card
Overall Experience

I have thoroughly enjoyed my stay here with all the care and attention. The staff are extremely friendly and welcoming.

Reply from Mike Dearn, Home Manager at Fernhill House Care Home
Dear Rose,

Thank you for taking the time to write such a wonderful review of our home. Our team will be delighted to read your kind words and hearing how much you enjoyed your stay with us.

Kind Regards

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Review from Polly B (Granddaughter of Resident) published on 22 March 2018 Submitted via Postal Card
Overall Experience

This was my first visit to Fernhill to see my grandmother and I was really impressed. The staff were very friendly and always made the effort to say hello. They clearly knew her really well and seemed really caring! Fernhill was beautifully decorated and I loved the outside spaces. The rooms and communal areas were really cosy with lots of thoughtful touches. My grandmother is very happy there and I thought it was a lovely, lovely place. Thank you for taking such good care of her!

Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear Polly, thank you for writing such a positive review of our home, it is very much appreciated. Regards.

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Review from Tess W (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card
Overall Experience

All the staff, from receptionists through carers, nurses, catering staff and maintenance personnel are so friendly and welcoming. The home itself has been really thoughtfully designed and decorated. It feels more like a hotel than a care home.

Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear Tess, many thanks for taking the time to write such a lovely review, it is much appreciated. Kind Regards.

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Review from Geoff N (Friend of Resident) published on 7 March 2018 Submitted via Postal Card
Overall Experience
This is one of the best care homes I have seen.

It is 5-star quality. Conveniently situated on the outskirts of Worcester and only about 3 miles from the M5 motorway Junction 6. Staff and management all very helpful and courteous. If in your price range, I strongly recommend a visit to the home.

Reply from Mike Dearn, Home Manager at Fernhill House Care Home
Hi Geoff,

Many thanks for taking the time to post such a lovely review of our home. It is greatly appreciated by the team here at Fernhill House.

Regards,

Mike Dearn, Home Manager.

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Review from K T (Resident / Service User) published on 6 March 2018 Submitted via Postal Card
Overall Experience

The whole experience of Fernhill House was 5 star. The entire staff are very welcoming, interested in the residents. it is very clean and very well laid out. There are interesting activities to join in with.

Reply from Mike Dearn, Home Manager at Fernhill House Care Home
Hi Karen, many thanks for your kind words regarding our lovely home, they are much appreciated. I will pass on your comments to the team who will be very pleased.
Regards,

Mike Dearn, Home Manager.

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Review from Joann R (Daughter of Resident) published on 20 February 2018 Submitted via Website
Overall Experience

This is a very warm and welcoming nursing home. There are lots going on for residents in-house, and transport is provided for them if they want to go out and do their own thing. The home also organises appointments and transports residents to them, so that really helps families when it comes to hospitals, doctors, dentists etc. Staff are friendly and accommodating. They respond quickly to residents' needs. We all live a distance away, and the fact that everything is included for us is a huge bonus for us as a family. It means we can spend time with our Mum when we visit instead of cooking and shopping for ourselves. There are several communal areas, so there is room to spread out when there are several families visiting relatives at the same time. The atmosphere is happy and busy, but there is enough space to find peace and rest when it is needed by residents and visitors alike.

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Review from Jo M (Regular Volunteer) published on 29 January 2018 Submitted via Postal Card
Overall Experience
I've been very impressed with the care shown by the staff at Fernhill House. They are attentive and gentle. As the local vicar we have found the home very welcoming.
At Christmas, they invited local people who live alone for Christmas dinner with a programme of activities.

They all thoroughly enjoyed themselves. They've also invited us to use one of the lounges for our bereavement group, it has a baby grand piano which meant we could have a wonderful carol service just before Christmas.

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Review from Leigh A (Friend of Resident) published on 15 January 2018 Submitted via Postal Card
Overall Experience
Staff are very welcoming, person centred.

The establishment is a high specification, warm, clean, smells nice.

Reply from steve oakes, Director at Fernhill House Care Home

Thank you for your very positive review, we are very proud of our Fernhill team

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Review from Rob W (Resident / Service User) published on 15 January 2018 Submitted via Postal Card
Overall Experience
What a lovely place. Very welcoming, staff providing a very relaxed atmosphere.

Keep up the good work!!

Reply from steve oakes, Director at Fernhill House Care Home

Thank you for your kind words, we hope you enjoy all that Fernhill has to offer

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Review from James O (Son of Resident) published on 20 December 2017 Submitted via Postal Card
Overall Experience

I was very impressed with the design/philosophy of Fernhill House Care Home and the objective of making it a comfortable home from home. Not like a conventional residential facility for the elderly. Excellent accommodation and service levels.

Reply from Peta Mandleberg, Home Manager at Fernhill House Care Home

Thank you very much for your kind review James. I will pass your comments on to the staff.

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Review from Jackie B (Daughter of Resident) published on 13 October 2017 Submitted via Website
Overall Experience

Fabulous home with wonderful, friendly staff and management. Everyone at the home works so very hard to meet my Dad's needs, who has dementia and has settled really well. The Oscar night was a triumph and was enjoyed by all. My family celebrated dad's birthday in September which we all enjoyed. Roast lunch was lovely along with an amazing Birthday cake compliments to the chef and kitchen staff, the food is always first class.

Reply from Peta Mandleberg, Home Manager at Fernhill House Care Home

Thank you so much Jackie, your comments are really appreciated by all our team!

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Review from H R W (Friend of Resident) published on 10 October 2017 Submitted via Website
Overall Experience

What an absolutely superb care home. The facilities are excellent, the staff welcoming and the food and hospitality second to none. I would highly recommend to anyone seeking exemplary care for family or friends.

Reply from Peta Mandleberg, Manager at Fernhill House Care Home

Thank you very much for your lovely feedback. It means so much to our team.

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Review from Christine L (Daughter of Resident) published on 11 September 2017 Submitted via Website
Overall Experience
My mother's needs could not be met by the home where she was previously and so she came to Fernhill House Care Home.
I have seen a marked change in her. She is brighter, cleaner and happier. She is extremely well-fed and her daily sherry is much enjoyed too!
She loves her daily jacuzzi or shower and she is clean and her hair is always tidy.
Staff are professional, kind and patient - nothing seems to be too much trouble for them.

It is a pleasure to visit - you can't say that about many care homes. When you enter, the place smells good and looks good. This is how all homes should be - older people need to be able to live as they were accustomed.

The only downside is that at the moment there are few residents because it is so new. It feels somewhat empty and there is a lack of activities for Mum. She was used to a weekly keep fit class, quizzes and musical entertainment. I do understand that this is not easy with so few residents and I look forward to the time when more rooms are occupied!

Reply from Peta Mandleberg, Home Manager at Fernhill House Care Home
Hi Christine,

Thank you so much for your lovely review. Our team love to hear positive feedback. I know we spoke this morning but just to confirm, you probably missed our lovely keep fit volunteer from mum's move-in to the time of review. Our volunteer does an exercise class once a fortnight. We...  

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Review from Lee D (Friend of Resident) published on 2 August 2017 Submitted via Website
Overall Experience

I visited Fernhill in July 2017. It exceeded my expectations of a Care Home for those wishing to enjoy living with exemplary care being offered in a beautiful setting. I stayed for lunch, which was of a very high standard with a range of options. I'm a few years away yet, but I know where I'd like to enjoy my later years.

Reply from Peta Mandleberg, Manager at Fernhill House Care Home

Thank you very much for your review, Lee. Your feedback means a lot to our team!

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Review from Joan D (Friend of Resident) published on 2 August 2017 Submitted via Website
Overall Experience

I visited Fernhill House in July to see my friend. What an amazing home and nothing is too much trouble for anyone. I would love to move in myself - with a view of the lovely gardens. I will definitely recommend to all my friends and family. I was too late to book in to see Gervase Phinn - but what a treat for those who live here.

Reply from Peta Mandleberg, Manager at Fernhill House Care Home

Thank you so much, Joan. It is a pity you were not able to see Gervase, he was so popular we may have to invite him again!

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Review from Barry F (Friend of Resident) published on 11 July 2017 Submitted via Website
Overall Experience
Fabulous facilities, excellent staff who always interact and engage with the residents.
Food and accommodation is also 5*, nothing is too much trouble for anyone at Fernhill House.

The few weeks I have been visiting (2 or 3 times per week), without doubt, I have seen that the residents care is outstanding, it is a wonderful and safe place. 10/10.

Reply from Peta Mandleberg, Home Manager at Fernhill House Care Home

Thank you so much Barry for your lovely feedback. Everyone here works very hard to provide excellent service

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 January 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 02 Jun 2026

    Care, Reimagined at Fernhill House At Berkley Care Group, Care, Reimagined is more than a phrase. It reflects our commitment to continually evolve the environments we create so that residents...

  • 13 May 2025

    Residents, staff and the local community came together to celebrate 8 years of Fernhill House Care Home! The day started off with intergenerational activities and party games as the residents...

  • 13 May 2025

    We’re proud to announce Andrew McIntyre from Fernhill House Care Home as the winner of this year’s Leader of the Year Award at the B:Celebrated Awards. These awards are a...

Upcoming Events

There are no upcoming events for Fernhill House Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Fernhill House Care Home.

Meet the Team (2)

Drew Gallagher
Drew GallagherJob Title:General ManagerJoined: 2022

Hello, my name is Drew, and I am the General Manager here at Fernhill House.

I have over 16 years of experience managing residential and nursing homes, and I am truly delighted to welcome you to our home. Fernhill House is set in beautiful surroundings with extensive grounds for everyone to enjoy, but what really makes it special is the life and warmth that our residents bring to it every day.

Life at Fernhill is all about comfort, connection, and joy. Imagine starting your day with a cup of tea in the Bistro, enjoying a stroll through our gardens, or taking part in a creative activity with friends. Perhaps later you’ll visit our screening room for a classic film or a favourite show, or join one of our lifestyle programmes or trips out in the minibus. Every detail, from 24-hour care to all meals and beverages, hair, beauty and chiropody, private physiotherapy, and daily laundry service, is designed to make life as enjoyable and worry-free as possible for our residents—and their families.

Our residents are at the heart of everything we do, and we see them as part of our extended family. I’m passionate about being hands-on and working alongside our amazing team because I know that when our staff feel happy, valued, and motivated, it creates a home full of warmth, laughter, and care.

At Fernhill, we want every resident to live a meaningful and independent life, surrounded by people who care deeply about their well-being. I hope that when you walk through our doors, you immediately feel the kindness, energy, and dedication that make Fernhill House truly feel like home.

I very much look forward to welcoming you soon, showing you around, and sharing the heart of life here at Fernhill House

Becky Richards
Becky RichardsJob Title:Deputy ManagerJoined: 2018

Hi, I’m Becky, and I’m the Deputy Manager here at Fernhill House.

I’ve had the privilege of being part of the Fernhill family for the past eight years, starting as a care assistant and growing into my current role. Over that time, I’ve learned that every resident has a story to tell, and getting to know them—their past, their passions, and the little things that make them smile—is the most rewarding part of my work.

Throughout the day, I’m alongside our amazing team, making sure every resident’s individual needs and preferences are met, whether it’s offering a little extra support, celebrating a small achievement, or simply being there to listen. These personal connections are what make Fernhill House feel like a true home, not just a care facility.

By the afternoon, our residents might be enjoying a trip out in the minibus, taking part in a lifestyle programme, or catching up with friends over tea. Even the smallest moments—sharing stories, a hand to hold, or a smile in passing—are what make the day meaningful.

Being part of this team, helping residents live with independence, dignity, and happiness, is an honour. Every day is full of connection, care, and warmth, and seeing residents thrive is what inspires me to give my very best. Fernhill House is more than a home—it’s a place where stories are shared, memories are made, and people truly feel valued.

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