Fernhill House Care Home

Grange Lane, Fernhill Heath, Worcester WR3 7UR
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9.9 77 Reviews
  • Fernhill House Care Home, Worcester
Fernhill House is part of the award-winning Berkley Care Group of luxury care homes.

With over 20 years’ experience in caring for older people, the home is proud to offer the highest standard of residential, nursing and specialist dementia care in a warm and welcoming environment.

Fernhill House provides residents with an engaging setting to socialise, dine, enjoy favourite activities, trips out & events and explore the beautifully landscaped gardens. The home has a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Fernhill House offers all-inclusive fee to include; 24 hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.
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Care Provided by Fernhill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

This is an all-inclusive fee to include; 24 hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, barber, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrew McIntyre (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Come and experience Fernhill House and get a real feel for the place and imagine living here in a tranquil, luxurious home.


    The home would love to show visitors and family around. Call in advance or just turn up on the doorstep, either way, a warm welcome awaits.

Parking

  • Parking onsite

Fernhill House Care Home Reviews (77)

9.9

Fernhill House Care Home has a Review Score of 9.9 (9.909) out of 10, based on 12 reviews in the last 2 years.
Over all time Fernhill House Care Home has 77 reviews.

Overall Experience
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  • 3
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Date Published
  • 77
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  • 5
  • 12
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Reviewer Connection to Fernhill House Care Home
  • 27
  • 10
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  • 4
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  • 1
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Total of 77, showing 61-77
Review from Abi G (Granddaughter of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been moved back to Fernhill House after having a not so nice experience at another care home. Having previously stayed here on respite she is very happy to be back. All of the staff are very friendly and caring. Her spirits are high again after being back here for 2 weeks now. Thank you very
much for looking after her so well.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear Abi, Thank you for taking the time to write such a wonderful review of our home. I will pass your kind words on to the team.
Regards,
Home Manager

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Review from Rose W (Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have thoroughly enjoyed my stay here with all the care and attention. The staff are extremely friendly and welcoming.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear Rose,
Thank you for taking the time to write such a wonderful review of our home. Our team will be delighted to read your kind words and hearing how much you enjoyed your stay with us.


Kind Regards

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Review from Polly B (Granddaughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first visit to Fernhill to see my grandmother and I was really impressed. The staff were very friendly and always made the effort to say hello. They clearly knew her really well and seemed really caring! Fernhill was beautifully decorated and I loved the outside spaces. The rooms and communal
areas were really cosy with lots of thoughtful touches. My grandmother is very happy there and I thought it was a lovely, lovely place. Thank you for taking such good care of her!
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear Polly, thank you for writing such a positive review of our home, it is very much appreciated. Regards.

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Review from Tess W (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff, from receptionists through carers, nurses, catering staff and maintenance personnel are so friendly and welcoming. The home itself has been really thoughtfully designed and decorated. It feels more like a hotel than a care home.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear Tess, many thanks for taking the time to write such a lovely review, it is much appreciated. Kind Regards.

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Review from Geoff N (Friend of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is one of the best care homes I have seen.
It is 5-star quality. Conveniently situated on the outskirts of Worcester and only about 3 miles from the M5 motorway Junction 6. Staff and management all very helpful and courteous. If in your price range, I strongly recommend a visit to the home.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Hi Geoff,
Many thanks for taking the time to post such a lovely review of our home. It is greatly appreciated by the team here at Fernhill House.


Regards,
Mike Dearn, Home Manager.

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Review from K T (Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole experience of Fernhill House was 5 star. The entire staff are very welcoming, interested in the residents. it is very clean and very well laid out. There are interesting activities to join in with.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Hi Karen, many thanks for your kind words regarding our lovely home, they are much appreciated. I will pass on your comments to the team who will be very pleased.
Regards,
Mike Dearn, Home Manager.

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Review from Joann R (Daughter of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very warm and welcoming nursing home. There are lots going on for residents in-house, and transport is provided for them if they want to go out and do their own thing. The home also organises appointments and transports residents to them, so that really helps families when it comes to hospitals,
doctors, dentists etc. Staff are friendly and accommodating. They respond quickly to residents' needs. We all live a distance away, and the fact that everything is included for us is a huge bonus for us as a family. It means we can spend time with our Mum when we visit instead of cooking and shopping for ourselves. There are several communal areas, so there is room to spread out when there are several families visiting relatives at the same time. The atmosphere is happy and busy, but there is enough space to find peace and rest when it is needed by residents and visitors alike.
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Review from Jo M (Regular Volunteer) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been very impressed with the care shown by the staff at Fernhill House. They are attentive and gentle. As the local vicar we have found the home very welcoming.
At Christmas, they invited local people who live alone for Christmas dinner with a programme of activities.
They all thoroughly enjoyed
themselves. They've also invited us to use one of the lounges for our bereavement group, it has a baby grand piano which meant we could have a wonderful carol service just before Christmas.
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Review from Leigh A (Friend of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very welcoming, person centred.
The establishment is a high specification, warm, clean, smells nice.
Reply from steve oakes, Director at Fernhill House Care Home

Thank you for your very positive review, we are very proud of our Fernhill team

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Review from Rob W (Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely place. Very welcoming, staff providing a very relaxed atmosphere.
Keep up the good work!!
Reply from steve oakes, Director at Fernhill House Care Home

Thank you for your kind words, we hope you enjoy all that Fernhill has to offer

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Review from James O (Son of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the design/philosophy of Fernhill House Care Home and the objective of making it a comfortable home from home. Not like a conventional residential facility for the elderly. Excellent accommodation and service levels.
Reply from Peta Mandleberg, Home Manager at Fernhill House Care Home

Thank you very much for your kind review James. I will pass your comments on to the staff.

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Review from Jackie B (Daughter of Resident) published on 13 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous home with wonderful, friendly staff and management. Everyone at the home works so very hard to meet my Dad's needs, who has dementia and has settled really well. The Oscar night was a triumph and was enjoyed by all. My family celebrated dad's birthday in September which we all enjoyed. Roast
lunch was lovely along with an amazing Birthday cake compliments to the chef and kitchen staff, the food is always first class.
Reply from Peta Mandleberg, Home Manager at Fernhill House Care Home

Thank you so much Jackie, your comments are really appreciated by all our team!

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Review from H R W (Friend of Resident) published on 10 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an absolutely superb care home. The facilities are excellent, the staff welcoming and the food and hospitality second to none. I would highly recommend to anyone seeking exemplary care for family or friends.
Reply from Peta Mandleberg, Manager at Fernhill House Care Home

Thank you very much for your lovely feedback. It means so much to our team.

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Review from Christine L (Daughter of Resident) published on 11 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's needs could not be met by the home where she was previously and so she came to Fernhill House Care Home.
I have seen a marked change in her. She is brighter, cleaner and happier. She is extremely well-fed and her daily sherry is much enjoyed too!
She loves her daily jacuzzi or shower and
she is clean and her hair is always tidy.
Staff are professional, kind and patient - nothing seems to be too much trouble for them.
It is a pleasure to visit - you can't say that about many care homes. When you enter, the place smells good and looks good. This is how all homes should be - older people need to be able to live as they were accustomed.


The only downside is that at the moment there are few residents because it is so new. It feels somewhat empty and there is a lack of activities for Mum. She was used to a weekly keep fit class, quizzes and musical entertainment. I do understand that this is not easy with so few residents and I look forward to the time when more rooms are occupied!

Reply from Peta Mandleberg, Home Manager at Fernhill House Care Home

Hi Christine,
Thank you so much for your lovely review. Our team love to hear positive feedback. I know we spoke this morning but just to confirm, you probably missed our lovely keep fit volunteer from mum's move-in to the time of review. Our volunteer does an exercise class once a fortnight. We have our therapist who has just returned from holiday who is in for 3 hours every Tuesday afternoon to do reiki, massage and sound therapy which is a very holistic approach. We also have a fantastic keep fit lady starting with us every Monday afternoon who will do keep-fit for a range of mobility. We do have a wide range of musical entertainment from external musicians and our team also do karaoke and sing-alongs. We will look at quizzes now your mum has moved in and enjoys them - we like our activity programme to be resident led. I hope you can come to our residents and family meeting on the 14th to contribute more suggestions that we can try, to gauge what is liked or otherwise.

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Review from Joan D (Friend of Resident) published on 2 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Fernhill House in July to see my friend. What an amazing home and nothing is too much trouble for anyone. I would love to move in myself - with a view of the lovely gardens. I will definitely recommend to all my friends and family. I was too late to book in to see Gervase Phinn - but what
a treat for those who live here.
Reply from Peta Mandleberg, Manager at Fernhill House Care Home

Thank you so much, Joan. It is a pity you were not able to see Gervase, he was so popular we may have to invite him again!

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Review from Lee D (Friend of Resident) published on 2 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Fernhill in July 2017. It exceeded my expectations of a Care Home for those wishing to enjoy living with exemplary care being offered in a beautiful setting. I stayed for lunch, which was of a very high standard with a range of options. I'm a few years away yet, but I know where I'd like to
enjoy my later years.
Reply from Peta Mandleberg, Manager at Fernhill House Care Home

Thank you very much for your review, Lee. Your feedback means a lot to our team!

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Review from Barry F (Friend of Resident) published on 11 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous facilities, excellent staff who always interact and engage with the residents.
Food and accommodation is also 5*, nothing is too much trouble for anyone at Fernhill House.
The few weeks I have been visiting (2 or 3 times per week), without doubt, I have seen that the residents care is outstanding,
it is a wonderful and safe place. 10/10.
Reply from Peta Mandleberg, Home Manager at Fernhill House Care Home

Thank you so much Barry for your lovely feedback. Everyone here works very hard to provide excellent service

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Fernhill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Fernhill House Care Home is calculated as follows: ( (143 Excellents x 5) ) ÷ 143 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.909 Points relating to the number of positive Reviews for Fernhill House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (4)

Drew

Drew Gallagher

Job Title: General Manager Joined: 2022

My Name is Drew and I am the General Manager here at Fernhill House.


I have over 14 years of experience in managing residential and nursing Homes from 22 to 128 bedrooms.
I am delighted to welcome you to our fabulous home, set in beautiful surroundings with extensive grounds for all to enjoy. We offer residential, nursing and specialist dementia care in a warm and welcoming environment.
Fernhill House offers residents an all-inclusive exceptional package to include 24-hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.
We have an amazing team ethos along with our residents that we see as our extended family.


Residents are able to live a meaningful and independent life and all aspects of our offering are person-centred.
I pride myself on understanding and being part of the Fernhill Team and I have a hands-on approach to management.


Success is all about teamwork. If colleagues are happy, then residents will be happy, so I’m looking forward to making Fernhill a home where the team is positive and motivated and everyone loves what they do.

I look forward to seeing you at Fernhill House soon!

Frankie

Frankie Edwards

Job Title: Customer Relations Manager Joined: 2020

Hello, I’m Frankie.


I have worked at Fernhill House for over five years.


I am the first point of contact for all enquiries and admissions.


I also look after social media, marketing, community events & engagement.


Follow us on our Facebook page to see what the residents get up to!


My favourite part of my job is getting to know the resident and their families.


Fernhill House really is a beautiful home, I’d be delighted to show you around.


At Fernhill House, we understand that choosing the right care home is a difficult and emotional decision. We also appreciate that there will be many questions and concerns.


I am available to answer any queries you may have, not just about our home but also about funding and the process of finding a care home in general.

Please do not hesitate to contact me directly if I can be of any assistance.

Becky

Becky Richards

Job Title: Dementia Care Manager Joined: 2018

Hello, I’m Becky


I have worked at Fernhill House for over 7 years.


I have worked in care for almost 15 years.


My favourite part of my job is getting to know all the residents and gaining additional grandparents!
I am the first point of contact for all residents who require dementia care.


I enjoy meeting residents before they move in, then I love to help them settle into the home.


I lead the teams on the Clover Suite here at Fernhill House.

Victoria

Victoria Key

Job Title: Hospitality Manager Joined: 2020

Hello, my name is Victoria.


I have been with Fernhill House for five years.


I enjoy every day here as there is always something exciting going on.


I and the whole housekeeping team keep the home looking beautiful!


We love getting to know the residents and assisting them with their housekeeping requirements.


That could involve mending an item of clothing, tidying their wardrobes as well as taking care of their laundry.


I love spending time with each and every resident and helping them to make sure they get the best out of every day whether that is mending favourite items of clothing, tidying wardrobes or even just sitting and chatting with them.


Myself and the whole housekeeping team are committed to making Fernhill House the best place to live and enjoy every moment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernhill House Care Home to verify any information. View our terms and conditions. Fernhill House Care Home has an Enhanced Service - more info.