Fernhill House Care Home

Grange Lane, Fernhill Heath, Worcester WR3 7UR
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9.9 77 Reviews
  • Fernhill House Care Home, Worcester
Fernhill House is part of the award-winning Berkley Care Group of luxury care homes.

With over 20 years’ experience in caring for older people, the home is proud to offer the highest standard of residential, nursing and specialist dementia care in a warm and welcoming environment.

Fernhill House provides residents with an engaging setting to socialise, dine, enjoy favourite activities, trips out & events and explore the beautifully landscaped gardens. The home has a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Fernhill House offers all-inclusive fee to include; 24 hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.
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Care Provided by Fernhill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

This is an all-inclusive fee to include; 24 hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, barber, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrew McIntyre (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Come and experience Fernhill House and get a real feel for the place and imagine living here in a tranquil, luxurious home.


    The home would love to show visitors and family around. Call in advance or just turn up on the doorstep, either way, a warm welcome awaits.

Parking

  • Parking onsite

Fernhill House Care Home Reviews (77)

9.9

Fernhill House Care Home has a Review Score of 9.9 (9.909) out of 10, based on 12 reviews in the last 2 years.
Over all time Fernhill House Care Home has 77 reviews.

Overall Experience
  • 72
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Date Published
  • 77
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  • 5
  • 12
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Reviewer Connection to Fernhill House Care Home
  • 27
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Total of 77, showing 41-60
Review from Shirley M (Daughter of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father had been settled in Fernhill House for the first 6 weeks but after that things seemed to change. He has Alzheimer's and dementia and likes to wander as well as needing constant reminders to use the toilet. We were then advised he could not stay there and within a week, with little consultation
(I accept it is difficult because of COVID) he was moved out. They advertise as a dementia placement but we as a family feel that they could not cope with our father.
Reply from Angie Ryan, Home Manager at Fernhill House Care Home

Thank you for taking the time to provide detailed feedback on your father's stay at Fernhill House Care Home.
It was lovely to have welcomed your father to join us for an agreed short term stay.
Throughout his time with us, I know our specialist and highly knowledgeable Dementia care team were both sensitive and dedicated to ensure he was able to enjoy his time with us to the fullest, however being able to meet people’s needs is crucial to ensure that everyone that lives with us receives the very best person-centred care that they deserve.
We do hope that your father has settled well and is comfortable in his new permanent home.
Thank you again for your feedback, I am grateful to be able to reply.
With very best regards, Angie.

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Review from Krystyna M (Friend of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we were looking for a dementia care home for a very dear friend near to where we live, we visited quite a number of homes in the area. The first impression when entering a care home is always important as there are plenty that as soon as you enter you cannot wait to leave, but if you are a visitor
and walk into Fernhill House, the atmosphere is fabulous with a lot of attention to detail for residents as well as visitors. The dementia wing on the first floor is just as welcoming. My friend spent just over one year as she passed away this week but she had a fabulous room and ensuite. Food was excellent and we also dined with her on occasion. Staff are very caring and attentive to all issues. Throughout this Covid 19 crisis the home was locked down well in advance and we were kept informed about her daily care via a portal on the website. We have no hesitation in recommending this fabulous place and thank the staff for looking after my friend and allowing me to be with her at the end.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to leave this lovely review. Our thoughts are with you during this difficult time. x

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Review from J B (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’re so pleased for our mum to be at Fernhill House, it’s such a lovely place. The staff are so lovely and the dedication to the residents is second to none. Everyone has been very accommodating and very helpful. During COVID-19 the online gateway has been a wonderful tool for us to see how Mum has
been getting on, we are so grateful to have this information at our fingertips. It gives us a great sense of comfort and reassurance. As well as being a beautiful place, it’s clear to see the residents are at the heart of what they do. We can’t thank them enough for their support.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you so much for your lovely review. Your kind words mean so much to the team. We are so pleased that you have found the relative gateway comforting and reassuring during this difficult time.

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Review from James G (Grandson of Resident) published on 27 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 87 year old grandmother has Alzheimer's and has been a resident at Fernhill House since last summer. The care and attention she receives at Fernhill house is exceptional. The staff are very attentive and sensitive to her needs and I think my family would agree with me that we have absolutely no regrets
choosing Fernhill House to care for our grandmother. We recently had a lunch at Fernhill House with my grandmother to celebrate my wedding as she was not able to travel to be with us on the day itself. It was a super occasion made very special by the wonderful staff and a memory which I shall cherish for the rest of my life. Thank you!
Reply from Angie Ryan, Home Manager at Fernhill House Care Home

Thank you so much for your lovely comments - your grandmother is a delight to look after and we can't wait until we can see you all again!

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Review from Derek G (Son of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited a range of care homes in the area and even tried one of them for a month's respite care, but in the end moved my mother, who is currently 87, into Fernhill House in the summer of 2019 and have never had reason to regret doing that.
Mum has Alzheimer's but is alert and fully mobile and
used to a very active life. Other care homes provide a safe space for residents but lack the staff to devote one-to-one time to provide stimulating activities to fill the day.
Fernhill House does have enough staff to do that; who are kind and gentle with the residents, but know just how to interact in the best way for each person.
Fernhill House also attracts volunteers, like the "wonderful Scotsman" who comes in once or twice a week to play the piano to residents for hours, and the therapy dog and handler who visit and let residents pet the dog. The newly-purpose-built building is furnished to the highest standard and warmly welcomes family and friends to visit residents.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to write this lovely review Derek. Your kind words really do mean a lot and your feedback has been shared with the team.

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Review from J T (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent, always polite, caring and extremely loving. Dad couldn't wish to be in better hands. Any concerns are always dealt with efficiently and promptly. I am kept fully informed of Dad's care needs. Staff will give of their time and have gone over and beyond during a recent bereavement,
making sure that Dad had all the time to grieve, but also making sure that he is supported.
Reply from Angie Ryan, Home Manager at Fernhill House Care Home

Thank you for taking the time to leave us this lovely review. Your kind words will be shared with the team - it means a lot to us all.

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Review from H C (Daughter of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 87-year-old mother has been living in the dementia community for six months, previously living independently at home, with carers support. The staff have all helped her to settle and take part in the full life offered by Fernhill House. She is very happy and wonderfully cared for physically, medically
and emotionally as required. All staff are friendly and caring to mum and her visitors. Her physical surroundings in Fernhill House are excellent and well maintained. We are very pleased indeed with our experience at Fernhill House. Thank you.
Reply from Angie Ryan, Home Manager at Fernhill House Care Home

Thank you so much for the lovely review...we are so happy with how mum has settled in and that you are pleased with her care.

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Review from Chris H (Son-in-law of Resident) published on 16 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved to Fernhill in November 2019, after spending a month in another care home nearby which she hated. My wife and I were determined to move her to a care home that was of a much higher standard and had food that she actually liked. When we first visited Fernhill it was like entering
a 5-star hotel, the staff were extremely friendly and helpful and we were shown around all the rooms and fabulous facilities. We were very impressed and she moved in.
Anyway, that was over a year ago now and we have been completely happy that she moved to Fernhill and she is really happy there. The care staff are wonderful to her, the management are first class and the activities done on a daily basis really occupy and entertain my mother-in-law who was really quite lonely living on her own before her health forced her to move into care.
We highly recommend the home to anyone who wants their loved ones to be happy and well looked after.
Reply from Angie Ryan, Home Manager at Fernhill House Care Home

Thank you for your lovely comments Chris - it's a pleasure to have you all as part of our Fernhill family.

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Review from R S (Husband of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff across all grades could not be kinder. It is like a 4-star hotel.
Reply from Angie Ryan, Home Manager at Fernhill House Care Home

Thank you for your lovely review, it's a pleasure to care for your wife and you are both very much a part of our Fernhill family.

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Review from Julie C (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most amazing, caring team.
My father was sadly there for too short a time, for palliative care. The whole family were treated as clients with utmost respect and kindness. No one could ever ask for a more peaceful, caring end to life or support for the family too.
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Review from Liz M (Daughter of Resident) published on 19 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff go over and above on their care for the residents - care for the whole person, not just physical needs. They have had a wish tree where residents can ‘wish for’ something outside the usual activities. My mother wished to go back to China where she’d lived and visited. That’s obviously not
possible so China came to Fernhill House where 2 members of staff organised Chinese food to be bought in AND a Chinese dragon to entertain all the residents! It was amazing!! Thank you to everyone. She was thrilled!
Reply from Angie Ryan, Home Manager at Fernhill House Care Home

Thank you so much for the lovely review - we were thrilled to be able to make this wish come true and your mother's surprised reaction made it all worthwhile.

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Review from K D (Son of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we were able to relax knowing that our relative was sp well cared for. The staff are happy and obliging, patient beyond belief and really keen to get to know each resident.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Thank you for such a wonderful review of Fernhill House. Feedback is important to us as we are always striving to improve upon the service which we provide to our residents and their family and friends. To receive such a positive review is very pleasing for the whole team.


Regards,
Mike Dearn
Home Manager

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Review from L H (Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was really good. Staff and management were excellent. I really enjoyed my time here and feel much better for my stay.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear Lilian,
It was a pleasure to meet you and we are all delighted you enjoyed your stay with us. Please drop by for coffee and cake when you have time.
Regards.

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Review from A H (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has not experienced respite care before and was very nervous. She ended up really enjoying her stay and left feeling much more refreshed. I wouldn't hesitate to recommend.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear Alison,
Thank you for sending in such a wonderful review of our home. Feedback from residents and their family members is invaluable to us and to receive such positive comments is very pleasing.
Regards,
Home Manager

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Review from Mike R (Respite Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to Fernhill House after a hip operation for 2 weeks. It was excellent. All staff were great, friendly and happy. Great management team. The best thing I have done in years. Cannot praise them enough.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear Mike,
Thank you for taking the time to write such a positive review of Fernhill House. I will pass on your comments to our team. Hope the recovery is going well!


Regards,


Mike Dearn
Home Manager

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Review from David C (Son of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, attention to detail and concern for the overall well being of their residents is nothing short of exemplary. This starts with senior management and cascades through the rest of the staff. I cannot recommend this care home more highly.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear David,
Many thanks for your kind words about Fernhill House and our dedicated team. It is always good to receive comments from someone close to the home.


Regards,


Mike Dearn
Home Manager.

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Review from Susie C (Daughter of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom was moved to this home recently, the care she is now receiving is amazing. All of the team are so caring and helpful and all do it with lovely smiles. The activities are fabulous. Not seen my mom so happy for a long time - thank you. And it all starts at the front door.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear Susie,
What a lovely review of our home, thank you. The team at Fernhill are very committed to providing excellent care and they will be so pleased to read your review.
Thanks again,
Regards

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Review from Janet G (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I live in Belgium I really want to be sure Dad is happy! I can see he is in fine form! When me and my family come from Belgium we are all made very welcome! Home from home! Lovely lunch and nothing is too much to ask. Dad is probably not the easiest of people but I'm sure all the staff are very patient
with him. Beautiful place, very well kept! Clean and very well organised. Glad to see he is making friends! Thanks for everything.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear Janet, thank you for taking the time to review Fernhill House. The team are always very pleased to read such compliments.
Regards,
Mike Dearn
Home Manager

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Review from Helen T (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very caring indeed and all residents are treated with the utmost respect and nothing is too much trouble if you have any queries.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Dear Helen,
Thank you for your kind words. I will pass your comments on to the Fernhill team.


Regards,
Mike Dearn
Home Manager

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Review from C T (Niece of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is beautifully furnished but not necessarily practical, eg. shower controls behind the seat, push flush, not a lever on the toilet.
The staff are very caring and have always been approachable and very helpful.
There is a wide choice of food and drink and visitors are always made very welcome.
All
of the staff have been understanding through the initial difficult settling in period. We are very impressed with them.
Reply from Mike Dearn, Home Manager at Fernhill House Care Home

Thank you for taking the time to review Fernhill House. Feedback is very important to us as we are continually looking to improve and you make some excellent points.


Regards,
Home Manager

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Fernhill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Fernhill House Care Home is calculated as follows: ( (143 Excellents x 5) ) ÷ 143 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.909 Points relating to the number of positive Reviews for Fernhill House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (4)

Drew

Drew Gallagher

Job Title: General Manager Joined: 2022

My Name is Drew and I am the General Manager here at Fernhill House.


I have over 14 years of experience in managing residential and nursing Homes from 22 to 128 bedrooms.
I am delighted to welcome you to our fabulous home, set in beautiful surroundings with extensive grounds for all to enjoy. We offer residential, nursing and specialist dementia care in a warm and welcoming environment.
Fernhill House offers residents an all-inclusive exceptional package to include 24-hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.
We have an amazing team ethos along with our residents that we see as our extended family.


Residents are able to live a meaningful and independent life and all aspects of our offering are person-centred.
I pride myself on understanding and being part of the Fernhill Team and I have a hands-on approach to management.


Success is all about teamwork. If colleagues are happy, then residents will be happy, so I’m looking forward to making Fernhill a home where the team is positive and motivated and everyone loves what they do.

I look forward to seeing you at Fernhill House soon!

Frankie

Frankie Edwards

Job Title: Customer Relations Manager Joined: 2020

Hello, I’m Frankie.


I have worked at Fernhill House for over five years.


I am the first point of contact for all enquiries and admissions.


I also look after social media, marketing, community events & engagement.


Follow us on our Facebook page to see what the residents get up to!


My favourite part of my job is getting to know the resident and their families.


Fernhill House really is a beautiful home, I’d be delighted to show you around.


At Fernhill House, we understand that choosing the right care home is a difficult and emotional decision. We also appreciate that there will be many questions and concerns.


I am available to answer any queries you may have, not just about our home but also about funding and the process of finding a care home in general.

Please do not hesitate to contact me directly if I can be of any assistance.

Becky

Becky Richards

Job Title: Dementia Care Manager Joined: 2018

Hello, I’m Becky


I have worked at Fernhill House for over 7 years.


I have worked in care for almost 15 years.


My favourite part of my job is getting to know all the residents and gaining additional grandparents!
I am the first point of contact for all residents who require dementia care.


I enjoy meeting residents before they move in, then I love to help them settle into the home.


I lead the teams on the Clover Suite here at Fernhill House.

Victoria

Victoria Key

Job Title: Hospitality Manager Joined: 2020

Hello, my name is Victoria.


I have been with Fernhill House for five years.


I enjoy every day here as there is always something exciting going on.


I and the whole housekeeping team keep the home looking beautiful!


We love getting to know the residents and assisting them with their housekeeping requirements.


That could involve mending an item of clothing, tidying their wardrobes as well as taking care of their laundry.


I love spending time with each and every resident and helping them to make sure they get the best out of every day whether that is mending favourite items of clothing, tidying wardrobes or even just sitting and chatting with them.


Myself and the whole housekeeping team are committed to making Fernhill House the best place to live and enjoy every moment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernhill House Care Home to verify any information. View our terms and conditions. Fernhill House Care Home has an Enhanced Service - more info.