Fernhill House Care Home

My mother has been under the care of Fernhill for a complete year now... through many management changes and under the time of the pandemic. We switched her status from "respite" over the Christmas period of 2021 to full-time resident. Fernhill's ability to create a "home" of dignity and professional elder care with cheerfulness and positivity has been a true gift to our family. We all live very far away from the home, so we depend on everything that Fernhill House provides... whether that be immediate care for Mother or helping us understand and accept the inevitable sad stage of decline in the journey of dementia.

Our mother was only at Fernhill for the final month of her life when she was approaching her end. She received outstanding care and kindness throughout from all of the staff, and her family will always be grateful.

Fernhill House was the perfect choice of care home for my mum nearly five years ago when she first moved in. She felt as if she was staying in a luxury hotel and enjoyed a glass of sherry with her friends before lunch, loved the singing on a Sunday morning and always loved the meals. As she has grown frailer, both mentally and physically, she has always been content and has even recently told me how lovely everyone is and that she has nice neighbours. The staff have cared for Mum with real kindness and maintained her dignity throughout. They have also been very supportive and kind to family members.

Until the day she passed away, My wife, Val's mother was a resident at Fernhill house. As POA, I looked after her affairs. The family cannot thank the staff at the home enough. It would be unfair to name individuals. But everyone from the management team, the office staff, receptionists, nursing staff, carers, chefs, and housekeeping, hope I haven't missed anyone, were all caring, sympathetic and so supportive. They all contributed to Mum feeling loved, nothing was ever too much effort to make her days so comfortable. The family cannot thank the home enough.

When we visited her the reception we received from the team was excellent, and always very welcoming. The home is immaculate. As a funeral director, I have visited many nursing homes, and Fernhill is definitely one of the best. Thank you for taking such great care of my wonderful aunt in her final months.

On my arrival, I was greeted politely and cheerfully, shown to where my friend was and offered refreshments. Nothing was too much trouble. All staff are friendly and approachable, working hard in a clean and tidy environment.

You were all fantastic staff and so kind to us when she passed away.

My husband was reluctant to come to Fernhill House but the two weeks respite has been a success. He loved the shower room, much better than at home! Everyone has been friendly and helpful and I have enjoyed some lovely meals as a visitor. Thank you to everyone at Fernhill House.

My husband's mum went to Fernhill House Care Home for respite while we moved home. We have to say Fernhill House was outstanding in every way, very tastefully decorated and furnished throughout, very clean, all staff were very attentive and took great care of Mum, so much so, she requested to go and stay again when we go away. Mum loved all of her meals, 3-courses, every meal time served with whatever drink you wanted from water, pop even wine. We joined Mum for Sunday lunch during her stay, we had a little family dining area, and the food was excellent. Mum also enjoyed going to the cinema room there as well a film every afternoon with the sweets and popcorn cart in there. Mum rang very excitedly one evening to tell us what a lovely day she had as someone took some birds of prey in and they put a glove on her hand, and they flew straight onto her hand, then she finished her day with a gin and tonic at the bar, which they have there. We have nothing but praise for Fernhill House - everyone does an amazing job.

The friendly, professional team have been looking after my mother for over a year now, and I can honestly say it’s a huge relief she is being cared for so well. Although confused with her deteriorating Alzheimer’s condition, emotionally she seems happy and content as the team keep her safe and entertained.

There is a website which allows us to see live updates of what mom is doing and eating etc. Which makes us feel constantly connected.

I cannot thank the staff at Fernhill House enough for all they do for my mother-in-law. For her birthday this month, we had a wonderful family lunch, with fizz and cake and everyone made her day really special. The home is immaculate, and the food is delicious. The staff are caring, compassionate and professional. Thank you!

My husband went into Fernhill House Care Home after a fall at home, the in hospital for four weeks. The hospital; advised nursing home care (as I am 80). My daughter and I reviewed this beautiful home and decided it was best. It was the right decision. My husband has the best loving care until he passed away. I can't recommend it high enough. Thank you Fernhill House Care Home.

I've been a resident for 18 months. I'm settled and very happy here.

My mother-in-law who lives with us, went into Fernhill House Care Home for a period of respite in March 2022 while my husband and I were away. My mother-in-law gets very anxious when she is taken out of her normal environment. The staff could not have been any more welcoming and could not have made her feel any more comfortable. The attention my mother-in-law received relived any feelings of anxiety. When we fetched her, all the staff came out to say goodbye and invited her to pop in and have a coffee. The facilities lend themselves to feel like you in a hotel and not a care home. My mother-in-law remarked, that it was like being on a holiday herself. My mother-in-law would definitely like to go back to Fernhill House Care Home the next time my husband and I go away.

We found Fernhill House for my Dad who was in hospital for 4 weeks, with dementia and very poor mobility. The day before he was transferred my Mum and I went to see Dad's room and took some of his familiar things, including some books of his interests. The day he arrived the staff sat with him, talking about the books and made him feel very comfortable after his traumatic 4-week hospital stay.

The staff did everything they could to ensure Dad was comfortable and content, encouraged him to eat and drink (and take his medication), and even wrapped him up in blankets to take him outside in a wheelchair for the Christmas event so he could see Santa and meet the alpacas. They even took him into the 'pub' for lunch a couple of times to encourage him to eat.

Sadly Dad passed away after only 12 days, but from the moment he arrived at Fernhill House, he was more relaxed and settled. We couldn't have wished for a more caring place for him to spend his last days. Thank you!

Basic care needs are not being met for my grandmother. Dirty nails and teeth and every time we visit either her glasses, hearing aids, or both are not available so she cannot communicate with her family. This week my brother visited from Dublin with her great-grandchildren. They had not even considered charging her hearing aids to make sure her visit was fulfilling and her glasses were still lost. This is the fifth time of asking and no responses from the care home are given. The appearance of the home is very pleasant but the basics are overlooked. Nobody seems to care.

Sadly my Dad was discharged from hospital into Fernhill House, for end-of-life care, following a severe stroke. He was only at Fernhill House for a short time, but I cannot fault the care he received and the compassion that all the staff showed for him, myself and my family. This was a very difficult time for all concerned but I felt reassured that Dad was in the best possible place at this time. Thanks to all concerned.

Thank you to all the staff at Fernhill who cared for my mother during her long stay. You have always been so compassionate and caring. You made Mum feel truly at home and happy under difficult circumstances. Thank you.

Excellent care. Professional. Impressed with high levels of provision. During mum's stay, we were so happy with her care and attention she received was incredible. She enjoyed the food, entertainment and company provided by the care home during the lockdown. Staff assisted mum using Facetime and facilitated phone calls to her family. We were greatly reassured that Mum was in a fantastic caring professional place. Her room was lovely and she was always content when we spoke to her.