Fernhill House Care Home

Grange Lane, Fernhill Heath, Worcester WR3 7UR
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9.9 77 Reviews
  • Fernhill House Care Home, Worcester
Fernhill House is part of the award-winning Berkley Care Group of luxury care homes.

With over 20 years’ experience in caring for older people, the home is proud to offer the highest standard of residential, nursing and specialist dementia care in a warm and welcoming environment.

Fernhill House provides residents with an engaging setting to socialise, dine, enjoy favourite activities, trips out & events and explore the beautifully landscaped gardens. The home has a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Fernhill House offers all-inclusive fee to include; 24 hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.
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Care Provided by Fernhill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

This is an all-inclusive fee to include; 24 hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, barber, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrew McIntyre (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Come and experience Fernhill House and get a real feel for the place and imagine living here in a tranquil, luxurious home.


    The home would love to show visitors and family around. Call in advance or just turn up on the doorstep, either way, a warm welcome awaits.

Parking

  • Parking onsite

Fernhill House Care Home Reviews (77)

9.9

Fernhill House Care Home has a Review Score of 9.9 (9.909) out of 10, based on 12 reviews in the last 2 years.
Over all time Fernhill House Care Home has 77 reviews.

Overall Experience
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  • 3
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Date Published
  • 77
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  • 5
  • 12
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Reviewer Connection to Fernhill House Care Home
  • 27
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Total of 77, showing 21-40
Review from Simon T (Nephew of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was a resident here for several months and thoroughly enjoyed her stay until her death. Her room was lovely with a calming feel yet bright and roomy.
When we visited her the reception we received from the team was excellent, and always very welcoming. The home is immaculate. As a funeral director,
I have visited many nursing homes, and Fernhill is definitely one of the best. Thank you for taking such great care of my wonderful aunt in her final months.
Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to leave this lovely review. We are so thrilled that your aunt enjoyed her time with us here at Fernhill House. Your kind words have been shared with the team.

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Review from Susan G (Friend of Resident) published on 30 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my arrival, I was greeted politely and cheerfully, shown to where my friend was and offered refreshments. Nothing was too much trouble. All staff are friendly and approachable, working hard in a clean and tidy environment.
Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to write this lovely review. We are so pleased that you enjoyed your lunch with your friend and we hope to welcome you back to Fernhill House soon!

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Review from Becky M (Great-Niece of Resident) published on 11 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for all you did to help my elderly aunt. Your care was amazing in the 6 months she resided with you. She was able to enjoy her life in the safety and comfort of your home.
You were all fantastic staff and so kind to us when she passed away.
Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home

Thank you for taking the time to write this lovely review. We are so pleased that your Great Aunt enjoyed her time here at Fernhill House. We are so sorry for your loss.

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Review from H H (Wife of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was reluctant to come to Fernhill House but the two weeks respite has been a success. He loved the shower room, much better than at home! Everyone has been friendly and helpful and I have enjoyed some lovely meals as a visitor. Thank you to everyone at Fernhill House.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you for taking the time to leave this review. We are so thrilled that your husband enjoyed his stay. We hope to welcome you both back to Fernhill House soon.

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Review from Colette H (Daughter-in-law of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband's mum went to Fernhill House Care Home for respite while we moved home. We have to say Fernhill House was outstanding in every way, very tastefully decorated and furnished throughout, very clean, all staff were very attentive and took great care of Mum, so much so, she requested to go and
stay again when we go away. Mum loved all of her meals, 3-courses, every meal time served with whatever drink you wanted from water, pop even wine. We joined Mum for Sunday lunch during her stay, we had a little family dining area, and the food was excellent. Mum also enjoyed going to the cinema room there as well a film every afternoon with the sweets and popcorn cart in there. Mum rang very excitedly one evening to tell us what a lovely day she had as someone took some birds of prey in and they put a glove on her hand, and they flew straight onto her hand, then she finished her day with a gin and tonic at the bar, which they have there. We have nothing but praise for Fernhill House - everyone does an amazing job.
Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to write this lovely review; it really does mean so much to the team.
Seeing your mother-in-law with Henry the Owl on her arm was such a heartwarming moment for us all!
We are so thrilled that your mother-in-law enjoyed her stay with us, and we cannot wait to welcome her back soon.

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Review from Greg P (Son of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely location and building that feels like a smart boutique hotel. For my mum I think it’s like being on holiday.
The friendly, professional team have been looking after my mother for over a year now, and I can honestly say it’s a huge relief she is being cared for so well. Although confused with
her deteriorating Alzheimer’s condition, emotionally she seems happy and content as the team keep her safe and entertained.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you for taking the time to write this lovely review, we really do appreciate it. Your Mother settled in so well and we are delighted that she is a resident here at Fernhill House.

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Review from Jacqui G (Daughter of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Fernhill House Worcestershire for the past 4 years.
Although it is extremely sad for my sister and I to watch our mother deteriorate with the awful dementia.
We could not wish for her to be in a better place.
We feel comfortable that she is being well looked after
and the mental stimulation and entertainment provided is excellent. Mom has put weight on because the food is fabulous. The decor and cleanliness is superb.
There is a website which allows us to see live updates of what mom is doing and eating etc. Which makes us feel constantly connected.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you for your kind words, we will share your review with the whole team here at Fernhill House. We are pleased that the relative gateway ensures that you feel connected and we are so thrilled that you find the stimulation, entertainment, food and care to be excellent!

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Review from Elizabeth N (Daughter-in-law of Resident) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Fernhill House enough for all they do for my mother-in-law. For her birthday this month, we had a wonderful family lunch, with fizz and cake and everyone made her day really special. The home is immaculate, and the food is delicious. The staff are caring, compassionate and
professional. Thank you!
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to leave this lovely review, you kind words have been shared with the team. We are so thrilled that you enjoyed your Mother-in-Law's Birthday lunch.

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Review from Evelyn A (Wife of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into Fernhill House Care Home after a fall at home, the in hospital for four weeks. The hospital; advised nursing home care (as I am 80). My daughter and I reviewed this beautiful home and decided it was best. It was the right decision. My husband has the best loving care until he passed
away. I can't recommend it high enough. Thank you Fernhill House Care Home.
Reply from Mawson Chipchase, General Manager at Fernhill House Care Home

Thank you for your kind words. It was a real pleasure to meet you and care for your husband.

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Review from Crillian R (Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been a resident for 18 months. I'm settled and very happy here.
Reply from Mawson Chipchase, General Manager at Fernhill House Care Home

It is a pleasure to have you staying with us - thank you.

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Review from O F (Daughter-in-law of Resident) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law who lives with us, went into Fernhill House Care Home for a period of respite in March 2022 while my husband and I were away. My mother-in-law gets very anxious when she is taken out of her normal environment. The staff could not have been any more welcoming and could not have made
her feel any more comfortable. The attention my mother-in-law received relived any feelings of anxiety. When we fetched her, all the staff came out to say goodbye and invited her to pop in and have a coffee. The facilities lend themselves to feel like you in a hotel and not a care home. My mother-in-law remarked, that it was like being on a holiday herself. My mother-in-law would definitely like to go back to Fernhill House Care Home the next time my husband and I go away.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to leave this lovely review. We are so thrilled that your mother-in-law enjoyed her stay with us and we look forward to welcoming her back soon!

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Review from Jan M (Daughter of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found Fernhill House for my Dad who was in hospital for 4 weeks, with dementia and very poor mobility. The day before he was transferred my Mum and I went to see Dad's room and took some of his familiar things, including some books of his interests. The day he arrived the staff sat with him, talking
about the books and made him feel very comfortable after his traumatic 4-week hospital stay.


The staff did everything they could to ensure Dad was comfortable and content, encouraged him to eat and drink (and take his medication), and even wrapped him up in blankets to take him outside in a wheelchair for the Christmas event so he could see Santa and meet the alpacas. They even took him into the 'pub' for lunch a couple of times to encourage him to eat.


Sadly Dad passed away after only 12 days, but from the moment he arrived at Fernhill House, he was more relaxed and settled. We couldn't have wished for a more caring place for him to spend his last days. Thank you!

Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to write this lovely review, Jan. Your kind words have been shared with the team. Thoughts are with you and your family during this difficult time.

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Review from Benjamin J (Grandson of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Basic care needs are not being met for my grandmother. Dirty nails and teeth and every time we visit either her glasses, hearing aids, or both are not available so she cannot communicate with her family. This week my brother visited from Dublin with her great-grandchildren. They had not even considered
charging her hearing aids to make sure her visit was fulfilling and her glasses were still lost. This is the fifth time of asking and no responses from the care home are given. The appearance of the home is very pleasant but the basics are overlooked. Nobody seems to care.
Reply from Pamela Brown, Head of Clinical & Operations - Majesticare at Fernhill House Care Home

Thank you for taking the time to write. I am grateful for your feedback and would like to take this opportunity to apologise that you felt standards were not up to your expectation. Please be assured that all feedback is held in the highest regard and with the utmost importance.
Contact with immediate family members has been ongoing, which has resulted in positive communication taking place and the issues of concern have been discussed in detail and addressed accordingly, with the exception of one item of equipment which is currently being sourced.


Our new General Manager and highly experienced Memory Care lead are working closely with your family members to ensure that they receive the very best, unique care and enjoy the rich and fulfilling lifestyle Fernhill House has always been known for.


Thank you again for providing the above, please do not hesitate to contact myself or Fernhill House's new General Manager at any point.


Kind regards

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Review from Sue W (Daughter of Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my Dad was discharged from hospital into Fernhill House, for end-of-life care, following a severe stroke. He was only at Fernhill House for a short time, but I cannot fault the care he received and the compassion that all the staff showed for him, myself and my family. This was a very difficult
time for all concerned but I felt reassured that Dad was in the best possible place at this time. Thanks to all concerned.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to write this lovely review, Sue. Your kind words will mean so much to the rest of the team.
Hope you and the rest of the family are well.

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Review from Matt J (Son of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Fernhill who cared for my mother during her long stay. You have always been so compassionate and caring. You made Mum feel truly at home and happy under difficult circumstances. Thank you.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to leave this review. We are so thrilled to hear that your Mother felt at home and happy. Your comments have been shared with the whole team here at Fernhill House.

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Review from Rachel L (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care. Professional. Impressed with high levels of provision. During mum's stay, we were so happy with her care and attention she received was incredible. She enjoyed the food, entertainment and company provided by the care home during the lockdown. Staff assisted mum using Facetime and facilitated
phone calls to her family. We were greatly reassured that Mum was in a fantastic caring professional place. Her room was lovely and she was always content when we spoke to her.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you so much for this lovely review. We are so pleased to hear that you felt reassured and that the team provided excellent care. Your kind words have been shared with the whole team.

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Review from Louisa W (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fernhill is a wonderful setting, the facilities are excellent, all is very new and everything is in very good condition. The food is first class, the restaurant and bistro are lovely. Bedrooms are immaculate, and the ancillary services, hairdressing, nails and cinema are all like a top-end hotel. However,
the best thing at Fernhill is the wonderful, caring, professional and dedicated staff. They cared so beautifully for our mother in the 18 months she was at Fernhill. She was treated magnificently and no one could have been kinder. We are so grateful, and always will be. She was cared for so well during her last months, by both the care staff and the medical team. The dignity of her death, and the love surrounding her, was all due to these wonderful people and we owe them a huge debt of gratitude. The excellent precautions and diligence regarding Covid-19 kept it well at bay, and I can only commend the staff and management team for their professionalism in this awful matter.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you, Louisa, for taking the time to leave this lovely review. Your kind words mean so much and your comments have been shared with the rest of the team. We hope that you and the rest of the family are keeping well. x

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Review from L W (Granddaughter of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely grateful for the wonderful care that my Nan received during her short stay (3.5 months) at Fernhill House. I honestly believe there is nowhere else I would have preferred her to be. In addition to the dedicated care and support given to Nan, the staff we very attentive and supportive
to all of our family too. It really is such a beautiful care home with a fantastic team within it.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to leave this lovely review. Your kind words mean such a lot and they have been shared with the team.

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Review from R P (Resident) assisted by family/friend published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to thank everyone at Fernhill House for looking after me so well during my recent time in respite there. I found all the staff very kind; sensitive to my needs and concerned for my wellbeing. I was treated with dignity and respect. I also enjoyed my vegetarian meals. A big thank you and I look
forward to my next visit.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to leave this lovely review. We are thrilled that you enjoyed your stay with us and we cannot wait to welcome you back to Fernhill House soon.

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Review from M P (Wife of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to thank everyone for looking after my husband so well during his recent stay for respite. It meant a great deal to me knowing he was well settled, very much appreciated, and he liked the staff and enjoyed his vegetarian meals. When I visited, he was always in good spirits and cheerful and well
cared for. Thank you also for being so supportive to me. All much appreciated.
Reply from Frankie Brennan, Customer Relations Manager at Fernhill House Care Home

Thank you so much for taking the time to leave this lovely review. Your kind words have been shared with the team and we cannot wait to welcome you back to Fernhill House very soon.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Fernhill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Fernhill House Care Home is calculated as follows: ( (143 Excellents x 5) ) ÷ 143 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.909 Points relating to the number of positive Reviews for Fernhill House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (4)

Drew

Drew Gallagher

Job Title: General Manager Joined: 2022

My Name is Drew and I am the General Manager here at Fernhill House.


I have over 14 years of experience in managing residential and nursing Homes from 22 to 128 bedrooms.
I am delighted to welcome you to our fabulous home, set in beautiful surroundings with extensive grounds for all to enjoy. We offer residential, nursing and specialist dementia care in a warm and welcoming environment.
Fernhill House offers residents an all-inclusive exceptional package to include 24-hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.
We have an amazing team ethos along with our residents that we see as our extended family.


Residents are able to live a meaningful and independent life and all aspects of our offering are person-centred.
I pride myself on understanding and being part of the Fernhill Team and I have a hands-on approach to management.


Success is all about teamwork. If colleagues are happy, then residents will be happy, so I’m looking forward to making Fernhill a home where the team is positive and motivated and everyone loves what they do.

I look forward to seeing you at Fernhill House soon!

Frankie

Frankie Edwards

Job Title: Customer Relations Manager Joined: 2020

Hello, I’m Frankie.


I have worked at Fernhill House for over five years.


I am the first point of contact for all enquiries and admissions.


I also look after social media, marketing, community events & engagement.


Follow us on our Facebook page to see what the residents get up to!


My favourite part of my job is getting to know the resident and their families.


Fernhill House really is a beautiful home, I’d be delighted to show you around.


At Fernhill House, we understand that choosing the right care home is a difficult and emotional decision. We also appreciate that there will be many questions and concerns.


I am available to answer any queries you may have, not just about our home but also about funding and the process of finding a care home in general.

Please do not hesitate to contact me directly if I can be of any assistance.

Becky

Becky Richards

Job Title: Dementia Care Manager Joined: 2018

Hello, I’m Becky


I have worked at Fernhill House for over 7 years.


I have worked in care for almost 15 years.


My favourite part of my job is getting to know all the residents and gaining additional grandparents!
I am the first point of contact for all residents who require dementia care.


I enjoy meeting residents before they move in, then I love to help them settle into the home.


I lead the teams on the Clover Suite here at Fernhill House.

Victoria

Victoria Key

Job Title: Hospitality Manager Joined: 2020

Hello, my name is Victoria.


I have been with Fernhill House for five years.


I enjoy every day here as there is always something exciting going on.


I and the whole housekeeping team keep the home looking beautiful!


We love getting to know the residents and assisting them with their housekeeping requirements.


That could involve mending an item of clothing, tidying their wardrobes as well as taking care of their laundry.


I love spending time with each and every resident and helping them to make sure they get the best out of every day whether that is mending favourite items of clothing, tidying wardrobes or even just sitting and chatting with them.


Myself and the whole housekeeping team are committed to making Fernhill House the best place to live and enjoy every moment.

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