Submit a Review for Belong Newcastle-under-Lyme
Lower Street, Newcastle-under-Lyme, ST5 2RS
View Full Details of Belong Newcastle-under-LymeLatest Reviews for Belong Newcastle-under-Lyme
27 August 2025
I only have great things to say about Belong, the staff, the facilities, the standard of care - all 5 star. My Mum lived on her own and broke her leg and wrist, when she came out of hospital we moved her into the Belong care home for respite and she was taken care of very well. Every person who I've encountered there (from cafe to care staff and management), everyone has been lovely and caring. We've now moved my Mum into an assisted living apartment and I feel very confident to know that she's in a safe space where she can still be independent and social. I wish we'd known about Belong sooner.
15 July 2025
My mum reached the point of being unable to cope at home despite our efforts as a family to provide support, she required 24 hour support. As soon as we visited Belong it felt right, the atmosphere is of a home not an institution. The team at Belong were amazing making the admission process swift and seamless. Mum has now spent 6 months in Belong and she has settled in far better than we were hoping. The care staff on her household are fantastic ensuring mum receives the assistance required in an environment that is friendly and inclusive. Mum has started to refer to Belong as home, something we never expected given her initial reluctance to accept she needed to move into residential care. Mum is now looking much healthier than before she moved in and her mobility has improved thanks to the physio work put in by the Belong team. I cannot recommend Belong enough, absolutely first class support and most important they really do care!
15 July 2025
Exceptional Care That Feels Like Family My mum has been cared for in this beautiful home with a level of love and dedication that goes far beyond what we ever could have hoped for. The carers aren't just staff - they're a second family. Every single person seems to genuinely care for her, showing patience, compassion, and attentiveness in everything they do. The environment itself is just as special: warm, welcoming, and truly feels like a home. From the moment we arrive, we're never treated as outsiders. We're always welcomed with open arms, and it's clear we've been embraced as part of their extended family. They are consistently responsive not just to Mum's needs, but to ours too - always there with a listening ear, or a reassuring word. Their kindness and professionalism are unmatched, and their commitment goes far above and beyond expectations. We are endlessly grateful to each and every carer. They deserve all the thanks and credit in the world for what they do.
11 July 2025
Staff are extremely friendly, kind and caring. No issue is too small to attend to. My Mum couldn't be better cared for and is very happy at Belong. She has made new friends, who she enjoys spending time and doing activities with.
11 July 2025
I have found Belong (Newcastle under Lyme) to be an excellent provider of care. The people with whom I have been involved appear knowledgeable and caring. I feel quite relaxed when leaving my wife in their care.
31 January 2025
We were undecided as to whether my uncle needed a full-time care placement or whether he was still able to stay at home with carers attending on a regular basis throughout the day. We visited a couple of homes prior to going to visit Belong and the difference between the facilities was as clear as night and day. Belong has a lovely, family feel to it, the staff are all extremely lovely and have made my uncle feel welcome. We initially booked him in for a four-week respite stay and he has settled in so well, both he and I felt that he was better off staying in there full-time. The way the houses are set up is ideal, there is familiarity for dementia sufferers and the staff are always the same, meaning both the residents and the staff get to know each other well which is extremely helpful. A big shout out to all the team in Friarswood House for making my uncle feel so welcome. Instead of feeling like a care home, it feels like a home where care is given.
20 January 2025
My dad, who has dementia and is currently bedridden, is staying in Belong for an initial period two-month respite care. We'd reached a crisis point at home as we were unable to meet Dad's needs in between carer visits. The manager and the staff at Belong couldn't have been more helpful in supporting Dad's move into Belong. The household set-up with twelve residents seems to work really well and the staff are really caring. Dad has put on weight and is generally looking much healthier. We have been able to visit Dad whenever we want to, are always welcomed and can see how well Dad is being cared for. It's very difficult watching those you love managing deteriorating health conditions but is reassuring having confidence in the staff and set-up at Belong. I would have no hesitation recommending Belong for continuing care for my dad or for anyone else.
24 October 2024
At the age of 93, our dad was unable to live unassisted at home and now requires 24-hour care, lots of complex problems, lung cancer, dementia, eyesight etc. From the start of his journey, the Belong staff in Newcastle have been unbelievable, my initial consultation with their front-of-house manager went a long way to ease any concerns I had about Dad living in a care home. Meeting the care staff that will have day-to-day contact reinforced that this is the right place for Dad. After only a week Dad has settled down in his new surroundings, the care staff have been fantastic, as my dad is prone to collapsing they give him the one-to-one care he requires and encourage Dad to interact, seeing Dad looking well (considering his condition), happy & safe takes a lot of the strain from the family. I can log on to the relatives gateway, which is a bonus for me to have this sort of access. I would highly recommend Belong Newcastle to anyone looking for a first-class care/nursing home.
22 July 2024
My dad had been suffering from worsening dementia and in June 2024 we needed to sort out some respite for him whilst his carer went away. We settled on Belong in Newcastle. It was only a short travelling time from us, had been very friendly when we visited and ran a system of 'households' whereby each one had approx 12 residents, of mixed needs, centred around their own kitchen, dining and living area. My dad settled in well for the three weeks respite with us being able to drop in any time of day we wanted and always finding him well cared for and the staff friendly. Unfortunately at the end of his stay, he took a turn and became very unwell. After a 2 day hospital stay he was placed onto an end of life pathway. We asked that he come back to Belong who were very accommodating. His last days at Belong were brilliant. The compassion and care staff showed us and my dad were incredible. He died with his dignity, pain-free with family around him and staff that truly cared. Highly recommend.
12 July 2024
The best move I ever made. Food good, bistro good, also service.
09 July 2024
I cannot speak too highly of the premises or the experienced, knowledgeable, patient and very helpful staff (all of them).
05 July 2024
My mum and dad live here, they love it, it's a brilliant place. I wish they had come to live here sooner. It's peace of mind for us knowing they are safe and well looked after here. They've made loads of friends and the bistro staff are so nice and treat my mum and dad like family. I would highly recommend anyone to live here.
03 July 2024
I live in the apartments with my wife. I feel very well supported by the staff. The member of staff on reception helped when my wife was taken poorly last month and sat with us while we waited for an ambulance. Bistro staff are fab. The experience and heritage gallery coordinator and the activities team are marvellous, we are lucky to be living here.
18 June 2024
The staff are excellent and the care they give my husband and the other residents in Pooldam is first-class. I am so grateful for all they do.
14 May 2024
My dad started at Belong Newcastle on the experience days - that then turned into respite and eventually he moved into the Guildhall House for the last 6 months of his life. The staff are amazing, not one single complaint, he was treated with care and dignity - he thought he was in a hotel for the whole of his stay here. The cleanliness is second to none and the food is 5 stars. We feel as a family, we were very lucky to have this care home on our doorstep.
25 April 2024
Overall, my experience is good but we need more staff, especially in the mornings when there is a lot to do. The staff are very nice and helpful but they are very busy.
18 December 2023
Our mother is currently enjoying a respite stay at Belong. As a family we are delighted with how well our mother has settled and the care that she is receiving. The staff have been amazing and it has been a great relief to see our mother smiling again and looking so well. Lots of activities are available and our mother has been included in many lovely events that she has been able to recall to us. Belong provides a unique family atmosphere and now our mother is requesting to remain there because she says she has made many friends and that the staff are all so kind to her! This is testament to the efficient management team and dedicated staff members.
23 November 2023
My mum, during October, attended the experience day, every day for two weeks. She enjoyed every moment and we are thanking staff for their kindness and support.
27 October 2023
My mum resides at Guildhall in Belong Newcastle-under-Lyme. Mum has been here since October 2022. My dad, sister and I are very happy with Mum’s care for such an awful illness - Lewy Body Dementia. The staff at Guildhall look after my mum with respect and dignity. They try and calm my mum down when she gets anxious. We feel confident that all my mum’s needs are met, and we can relax knowing that mum is cared for 24/7.
20 October 2023
All staff treat Dad with such dignity. They allow Dad to wander when he wants to. They comfort and humour and when he is anxious, support him or give him space, depending on what he needs at the time. The staff are second to none, I couldn't criticise them.
Latest Reviews for Belong Newcastle-under-Lyme
27 August 2025
I only have great things to say about Belong, the staff, the facilities, the standard of care - all 5 star. My Mum lived on her own and broke her leg and wrist, when she came out of hospital we moved her into the Belong care home for respite and she was taken care of very well. Every person who I've encountered there (from cafe to care staff and management), everyone has been lovely and caring. We've now moved my Mum into an assisted living apartment and I feel very confident to know that she's in a safe space where she can still be independent and social. I wish we'd known about Belong sooner.
15 July 2025
My mum reached the point of being unable to cope at home despite our efforts as a family to provide support, she required 24 hour support. As soon as we visited Belong it felt right, the atmosphere is of a home not an institution. The team at Belong were amazing making the admission process swift and seamless. Mum has now spent 6 months in Belong and she has settled in far better than we were hoping. The care staff on her household are fantastic ensuring mum receives the assistance required in an environment that is friendly and inclusive. Mum has started to refer to Belong as home, something we never expected given her initial reluctance to accept she needed to move into residential care. Mum is now looking much healthier than before she moved in and her mobility has improved thanks to the physio work put in by the Belong team. I cannot recommend Belong enough, absolutely first class support and most important they really do care!
15 July 2025
Exceptional Care That Feels Like Family My mum has been cared for in this beautiful home with a level of love and dedication that goes far beyond what we ever could have hoped for. The carers aren't just staff - they're a second family. Every single person seems to genuinely care for her, showing patience, compassion, and attentiveness in everything they do. The environment itself is just as special: warm, welcoming, and truly feels like a home. From the moment we arrive, we're never treated as outsiders. We're always welcomed with open arms, and it's clear we've been embraced as part of their extended family. They are consistently responsive not just to Mum's needs, but to ours too - always there with a listening ear, or a reassuring word. Their kindness and professionalism are unmatched, and their commitment goes far above and beyond expectations. We are endlessly grateful to each and every carer. They deserve all the thanks and credit in the world for what they do.
11 July 2025
Staff are extremely friendly, kind and caring. No issue is too small to attend to. My Mum couldn't be better cared for and is very happy at Belong. She has made new friends, who she enjoys spending time and doing activities with.
11 July 2025
I have found Belong (Newcastle under Lyme) to be an excellent provider of care. The people with whom I have been involved appear knowledgeable and caring. I feel quite relaxed when leaving my wife in their care.
31 January 2025
We were undecided as to whether my uncle needed a full-time care placement or whether he was still able to stay at home with carers attending on a regular basis throughout the day. We visited a couple of homes prior to going to visit Belong and the difference between the facilities was as clear as night and day. Belong has a lovely, family feel to it, the staff are all extremely lovely and have made my uncle feel welcome. We initially booked him in for a four-week respite stay and he has settled in so well, both he and I felt that he was better off staying in there full-time. The way the houses are set up is ideal, there is familiarity for dementia sufferers and the staff are always the same, meaning both the residents and the staff get to know each other well which is extremely helpful. A big shout out to all the team in Friarswood House for making my uncle feel so welcome. Instead of feeling like a care home, it feels like a home where care is given.
20 January 2025
My dad, who has dementia and is currently bedridden, is staying in Belong for an initial period two-month respite care. We'd reached a crisis point at home as we were unable to meet Dad's needs in between carer visits. The manager and the staff at Belong couldn't have been more helpful in supporting Dad's move into Belong. The household set-up with twelve residents seems to work really well and the staff are really caring. Dad has put on weight and is generally looking much healthier. We have been able to visit Dad whenever we want to, are always welcomed and can see how well Dad is being cared for. It's very difficult watching those you love managing deteriorating health conditions but is reassuring having confidence in the staff and set-up at Belong. I would have no hesitation recommending Belong for continuing care for my dad or for anyone else.
24 October 2024
At the age of 93, our dad was unable to live unassisted at home and now requires 24-hour care, lots of complex problems, lung cancer, dementia, eyesight etc. From the start of his journey, the Belong staff in Newcastle have been unbelievable, my initial consultation with their front-of-house manager went a long way to ease any concerns I had about Dad living in a care home. Meeting the care staff that will have day-to-day contact reinforced that this is the right place for Dad. After only a week Dad has settled down in his new surroundings, the care staff have been fantastic, as my dad is prone to collapsing they give him the one-to-one care he requires and encourage Dad to interact, seeing Dad looking well (considering his condition), happy & safe takes a lot of the strain from the family. I can log on to the relatives gateway, which is a bonus for me to have this sort of access. I would highly recommend Belong Newcastle to anyone looking for a first-class care/nursing home.
22 July 2024
My dad had been suffering from worsening dementia and in June 2024 we needed to sort out some respite for him whilst his carer went away. We settled on Belong in Newcastle. It was only a short travelling time from us, had been very friendly when we visited and ran a system of 'households' whereby each one had approx 12 residents, of mixed needs, centred around their own kitchen, dining and living area. My dad settled in well for the three weeks respite with us being able to drop in any time of day we wanted and always finding him well cared for and the staff friendly. Unfortunately at the end of his stay, he took a turn and became very unwell. After a 2 day hospital stay he was placed onto an end of life pathway. We asked that he come back to Belong who were very accommodating. His last days at Belong were brilliant. The compassion and care staff showed us and my dad were incredible. He died with his dignity, pain-free with family around him and staff that truly cared. Highly recommend.
12 July 2024
The best move I ever made. Food good, bistro good, also service.
09 July 2024
I cannot speak too highly of the premises or the experienced, knowledgeable, patient and very helpful staff (all of them).
05 July 2024
My mum and dad live here, they love it, it's a brilliant place. I wish they had come to live here sooner. It's peace of mind for us knowing they are safe and well looked after here. They've made loads of friends and the bistro staff are so nice and treat my mum and dad like family. I would highly recommend anyone to live here.
03 July 2024
I live in the apartments with my wife. I feel very well supported by the staff. The member of staff on reception helped when my wife was taken poorly last month and sat with us while we waited for an ambulance. Bistro staff are fab. The experience and heritage gallery coordinator and the activities team are marvellous, we are lucky to be living here.
18 June 2024
The staff are excellent and the care they give my husband and the other residents in Pooldam is first-class. I am so grateful for all they do.
14 May 2024
My dad started at Belong Newcastle on the experience days - that then turned into respite and eventually he moved into the Guildhall House for the last 6 months of his life. The staff are amazing, not one single complaint, he was treated with care and dignity - he thought he was in a hotel for the whole of his stay here. The cleanliness is second to none and the food is 5 stars. We feel as a family, we were very lucky to have this care home on our doorstep.
25 April 2024
Overall, my experience is good but we need more staff, especially in the mornings when there is a lot to do. The staff are very nice and helpful but they are very busy.
18 December 2023
Our mother is currently enjoying a respite stay at Belong. As a family we are delighted with how well our mother has settled and the care that she is receiving. The staff have been amazing and it has been a great relief to see our mother smiling again and looking so well. Lots of activities are available and our mother has been included in many lovely events that she has been able to recall to us. Belong provides a unique family atmosphere and now our mother is requesting to remain there because she says she has made many friends and that the staff are all so kind to her! This is testament to the efficient management team and dedicated staff members.
23 November 2023
My mum, during October, attended the experience day, every day for two weeks. She enjoyed every moment and we are thanking staff for their kindness and support.
27 October 2023
My mum resides at Guildhall in Belong Newcastle-under-Lyme. Mum has been here since October 2022. My dad, sister and I are very happy with Mum’s care for such an awful illness - Lewy Body Dementia. The staff at Guildhall look after my mum with respect and dignity. They try and calm my mum down when she gets anxious. We feel confident that all my mum’s needs are met, and we can relax knowing that mum is cared for 24/7.
20 October 2023
All staff treat Dad with such dignity. They allow Dad to wander when he wants to. They comfort and humour and when he is anxious, support him or give him space, depending on what he needs at the time. The staff are second to none, I couldn't criticise them.