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Belong Newcastle-under-Lyme

Lower Street, Newcastle-under-Lyme, Staffordshire ST5 2RS
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Belong Newcastle-under-Lyme, Newcastle-under-Lyme
Belong Newcastle-under-Lyme, Newcastle-under-Lyme
Belong Newcastle-under-Lyme, Newcastle-under-Lyme

Belong Newcastle-under-Lyme provides 24-hour nursing and dementia care facilities for 72 residents in six households and 28 apartments for independent living, along with a range of community facilities.

It boasts an extensive village centre including bistro, exercise studio and therapy room and also a unique Heritage Gallery housed in the historic Grade II listed building that has been distinguished throughout the years as Samuel Bell's Pottery, The Old Pomona Inn and...  

Care Provided by Belong Newcastle-under-Lyme

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,630 - £1,780£1,640 - £1,880
Residential Dementia Care£1,630 - £1,780£1,730 - £1,880
Nursing Care£1,630 - £1,780£1,730 - £1,880
Nursing Dementia Care£1,630 - £1,780£1,729 - £1,880

See key facts and pricing information on our website.

Contact Belong Newcastle-under-Lyme to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Josephine Mollison(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (74)

Visiting

  • Enjoying a central location in the town, Belong Newcastle-under-Lyme is located opposite St Giles’ church on the site of the former Samuel Bell’s pottery, later to become the iconic Maxims nightclub. The restored grade II listed building is now home to the Belong Heritage Gallery, placing the village firmly on the town’s heritage trail in its own right. It houses Samuel Bell’s Tea Room, a recreation of the Old Pomona Trail, a timeline and children’s trail, reminiscence lounge and a range of exhibition spaces.

Parking

  • On site parking available.

Belong Newcastle-under-Lyme Reviews (81)

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9.9

Belong Newcastle-under-Lyme has a Review Score of 9.9 (9.901) out of 10, based on 19 reviews in the last 2 years. Over all time Belong Newcastle-under-Lyme has 81 reviews.

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Showing 81 reviews matching selected criteria
Review from Sue T (Daughter of Resident) published on 27 July 2026 Submitted via Website
Overall Experience
This review is long overdue, but we want to thank Belong Newcastle-under-Lyme for the truly exceptional end-of-life care they gave our dad. He spent a year there in 2025, unable to walk and living with dementia, and the kindness shown to him - and to us - was amazing.
In those final days at Friaswood, we felt completely held and supported. We genuinely felt we belonged there alongside Dad. Nothing was ever too much trouble, and the staff's compassion and proactive care continued right through Dad's last moments and beyond.

Losing a family member is always painful, but the way the team guided us through that time was exceptional, and we will always be grateful.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. Our team will be so touched by your heartfelt words and it will mean a great deal to...  

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Review from Gordon H (Son of Resident) published on 13 July 2026 Submitted via Website
Overall Experience
The team continue to look after my mother incredibly well. As her condition deteriorates, they adjust and adapt the support to the needs as they evolve.
While the practice support is great, it is the concern and compassion shown by the team that really stands out. They genuinely care for the welfare and wellbeing of the clients.

I can't thank them enough

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit such wonderful feedback. It is a privilege to support your mum and we greatly appreciate your kind comments. We aim to maintain high standards at Belong Newcastle-under-Lyme; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team.

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Review from Pauline B (Friend of Resident) published on 8 July 2026 Submitted via Postal Card
Overall Experience
I regularly visit my friend. Carol in the appartments and another Carol in the other side. The staff this week as always, were friendly and helpful. I came at a time of a staff member was awarded a monthly nomination and all the staff seemed very happy.

Whenever I visit there is a lovely caring atmosphere.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to share your lovely review. We're delighted to hear that you always receive such a warm welcome from our team when visiting your friends. It's wonderful to know that our friendly and caring atmosphere shines through, and we're especially pleased that you...  

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Review from Jan A (Daughter-in-law of Resident) published on 8 June 2026 Submitted via Website
Overall Experience
This may not be easy to read but it is so important that when a resident dies the family are supported and cared for ,if this is what they'd like.

My mother-in-law died in her sleep so we weren't there to say goodbye but we came to Belong on hearing this sad news. And we were looked after so well. One member of staff told us about the two days since we'd seen her, made us mugs of tea and waited with us until the funeral director came. We felt held and comforted and I want to thank Belong for this.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to share such moving feedback. It was a privilege to support your mother-in-law, and we are pleased to know that we were able to provide some comfort and support during such a difficult time for your family. Your kind words will mean a great deal to our village...  

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Review from Robert E (Son of Resident) published on 5 June 2026 Submitted via Website
Overall Experience

My Mum was only with you for 3 Weeks but the level of care recieved surpassed all of our expectations. She was extremely happy and well looked after as were we. The front of house team were always very helpful and accommodating with one member in particular standing out with their kindness and empathy and the team in Ironmarket were so kind and caring and my Mum struck up a real friendship with one of the carers in particular who I must say made the whole experience a lot easier for us all. I would strongly recommend here for anyone as it made our last 3 weeks comfortable and we cannot thank you all enough. Many thanks once again and Take Care.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit such wonderful feedback. It was a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from David M (Son of Resident) published on 23 February 2026 Submitted via Website
Overall Experience

My mother was in the Belong Care Home at Newcastle under Lyme for 4 years. During that time her nursing care was first class and far far better than she ever got in the nearby hospital which I consider was just neglectful. The staff at the home also ensured medication was taken, food eaten, drink taken and personal cleansing carried out. They were always friendly and accommodating. I'm glad my Mother was in Belong's care and not another care home.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. We are touched by your kind words which are valued by all the team. We aim to maintain high standards at Belong Newcastle under Lyme and we are delighted to hear this has been your experience.

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Review from J L (Daughter of Resident) published on 20 February 2026 Submitted via Postal Card
Overall Experience

The staff at Hempstalls have been wonderful in looking after our mother. Their love, care and consideration towards her have been amazing and she was settled, happy, safe and secure.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong has been a good one. Thanks again for choosing Belong Newcastle-under-Lyme.

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Review from Jeff F (Husband of Resident) published on 14 January 2026 Submitted via Postal Card
Overall Experience

I cannot speak highly enough of the care and pleasure Sue and George, carers, provide for my wife, who has Alzheimers. I was at the end of my tether when somebody told me of Belong in Newcastle, less than 10 minutes from our home. It has been a life saver to know she's safe and it gives me a much valued break.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to provide this lovely feedback. We are delighted to know that you so are happy with the care provided and that the dedication of our village team is making a difference.

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Review from Tracy G (Daughter of Resident) published on 14 January 2026 Submitted via Website
Overall Experience

I cannot say anything bad about this place , I lost my mum before Xmas after a 6 week stay in hospital , my dad was also admitted to hospital 4 weeks after my mum was , there was no way my dad could go back to their marital home , he'd broken his hip and we nearly lost him too , but he pulled through , I enquired at Belong and from the minute we viewed the place to my dad being accepted for a room on Pooldam Household the whole experience went smoothly , the staff from management to domestics and everyone in between has really made it so much easier for us as a family to sleep at night knowing that my dad is going to be well and truly cared for , I can't recommend this place enough

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you so much for this lovely review! It is a privilege to have your dad staying with us at Belong Newcastle-under-Lyme and to know that he is well cared for and the family are reassured. The teams will be thrilled with this feedback.

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Review from Steve D (Son of Resident) published on 3 November 2025 Submitted via Postal Card
Overall Experience
Carers have been great with my father, even through we all realise he can be difficult!

The room is a great size, and the home itself is the best one in the area.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide this kind feedback. It means a great deal to the team here and we are so pleased to hear you are happy with our care and facilities at Belong Newcastle-under-Lyme.

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Review from Alan P (Son of Resident) published on 27 October 2025 Submitted via Website
Overall Experience

Mum went into a household in Belong when she reached the stage of being unable to manage at home. She remained there for over two years until she died. Anyone who has dealt with finding a suitable care home for a loved one will know how stressful it can be. Nowhere is perfect but Belong is so much better than any other care home I've had experience of (and that is many). All the staff are exceptionally well trained but they create a family environment and are totally dedicated, caring and loving. Mum could not have been happier anywhere and was loved and cared for by all the staff, from managers and team leaders to other care professionals and domestic workers, all of whom contributed to creating a loving and caring environment. As a relative I was treated in a similar way, always welcome and part of the extended family. The end of life care given to mum was exceptional and could not have been better. I will never forget the care showed to mum and myself during her time there.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy and so well cared for, during her time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.

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Review from David B (Son of Resident) published on 9 October 2025 Submitted via Website
Overall Experience

My family has had a wonderful experience with Belong. Both my Mum and Dad have benefited greatly from the care provided here. My Mum has stayed in the Pooldam household and in her apartment, and she has been so happy, comfortable, and safe. The 24-hour support, kindness, and professionalism of the staff have given us incredible peace of mind. Thank you to everyone for the outstanding care you provide.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for leaving such a kind review of Belong Newcastle-under-Lyme. We are delighted to hear your experience with us has been a good one. I will be pleased to share your lovely feedback with the entire Pooldam Team.

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Review from Shereen S (Daughter of Resident) published on 27 August 2025 Submitted via Website
Overall Experience
I only have great things to say about Belong, the staff, the facilities, the standard of care - all 5 star.

My Mum lived on her own and broke her leg and wrist, when she came out of hospital we moved her into the Belong care home for respite and she was taken care of very well. Every person who I've encountered there (from cafe to care staff and management), everyone has been lovely and caring. We've now moved my Mum into an assisted living apartment and I feel very confident to know that she's in a safe space where she can still be independent and social. I wish we'd known about Belong sooner.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for such lovely feedback. We are overjoyed to hear your mum is so happy with us and received such great care. We are also delighted that has now permanently joined our Belong family. I will make sure your review is passed on to the team.

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Review from M D (Son of Resident) published on 15 July 2025 Submitted via Website
Overall Experience

My mum reached the point of being unable to cope at home despite our efforts as a family to provide support, she required 24 hour support. As soon as we visited Belong it felt right, the atmosphere is of a home not an institution. The team at Belong were amazing making the admission process swift and seamless. Mum has now spent 6 months in Belong and she has settled in far better than we were hoping. The care staff on her household are fantastic ensuring mum receives the assistance required in an environment that is friendly and inclusive. Mum has started to refer to Belong as home, something we never expected given her initial reluctance to accept she needed to move into residential care. Mum is now looking much healthier than before she moved in and her mobility has improved thanks to the physio work put in by the Belong team. I cannot recommend Belong enough, absolutely first class support and most important they really do care!

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit such wonderful feedback. We are so delighted to hear this has been your experience and that your Mum is doing so well with us and feels that she is at home now. I will make sure your kind words are passed to the village teams.

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Review from Liz A (Daughter of Resident) published on 15 July 2025 Submitted via Website
Overall Experience
Exceptional Care That Feels Like Family
My mum has been cared for in this beautiful home with a level of love and dedication that goes far beyond what we ever could have hoped for. The carers aren't just staff - they're a second family. Every single person seems to genuinely care for her, showing patience, compassion, and attentiveness in everything they do.
The environment itself is just as special: warm, welcoming, and truly feels like a home. From the moment we arrive, we're never treated as outsiders. We're always welcomed with open arms, and it's clear we've been embraced as part of their extended family.
They are consistently responsive not just to Mum's needs, but to ours too - always there with a listening ear, or a reassuring word. Their kindness and professionalism are unmatched, and their commitment goes far above and beyond expectations.

We are endlessly grateful to each and every carer. They deserve all the thanks and credit in the world for what they do.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you so much for this lovely review! It is a privilege to have your Mum staying with us at Belong Newcastle-under-Lyme and the teams will be thrilled with this feedback. We are so happy to know that you all feel a part of our Belong family.

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Review from F W (Daughter of Resident) published on 11 July 2025 Submitted via Website
Overall Experience

Staff are extremely friendly, kind and caring. No issue is too small to attend to. My Mum couldn't be better cared for and is very happy at Belong. She has made new friends, who she enjoys spending time and doing activities with.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for such lovely feedback. We are overjoyed to hear your Mum is happy with us, well cared for and settled. I will make sure your review is passed on to the entire village team.

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Review from R L (Husband of Resident) published on 11 July 2025 Submitted via Website
Overall Experience
I have found Belong (Newcastle under Lyme) to be an excellent provider of care.

The people with whom I have been involved appear knowledgeable and caring. I feel quite relaxed when leaving my wife in their care.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide this great feedback. It means a great deal to all the team at Belong Newcastle-under-Lyme and we are so pleased to hear you are happy with the care provided for your wife. It's a pleasure to have her with us, as a part of our Belong family.

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Review from John A (Nephew of Resident) published on 31 January 2025 Submitted via Website
Overall Experience
We were undecided as to whether my uncle needed a full-time care placement or whether he was still able to stay at home with carers attending on a regular basis throughout the day. We visited a couple of homes prior to going to visit Belong and the difference between the facilities was as clear as night and day. Belong has a lovely, family feel to it, the staff are all extremely lovely and have made my uncle feel welcome. We initially booked him in for a four-week respite stay and he has settled in so well, both he and I felt that he was better off staying in there full-time. The way the houses are set up is ideal, there is familiarity for dementia sufferers and the staff are always the same, meaning both the residents and the staff get to know each other well which is extremely helpful. A big shout out to all the team in Friarswood House for making my uncle feel so welcome.

Instead of feeling like a care home, it feels like a home where care is given.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for such lovely feedback. We are overjoyed to hear your uncle is happy with us and we are thrilled to have him join our Belong family. I will make sure your review is passed on to the entire Friarswood House team.

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Review from John S (Son of Resident) published on 24 October 2024 Submitted via Website
Overall Experience

At the age of 93, our dad was unable to live unassisted at home and now requires 24-hour care, lots of complex problems, lung cancer, dementia, eyesight etc. From the start of his journey, the Belong staff in Newcastle have been unbelievable, my initial consultation with their front-of-house manager went a long way to ease any concerns I had about Dad living in a care home. Meeting the care staff that will have day-to-day contact reinforced that this is the right place for Dad. After only a week Dad has settled down in his new surroundings, the care staff have been fantastic, as my dad is prone to collapsing they give him the one-to-one care he requires and encourage Dad to interact, seeing Dad looking well (considering his condition), happy & safe takes a lot of the strain from the family. I can log on to the relatives gateway, which is a bonus for me to have this sort of access. I would highly recommend Belong Newcastle to anyone looking for a first-class care/nursing home.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Newcastle-under-Lyme; we are so delighted to hear this has been your experience and that your dad is receiving the vital care and attention that he needs. I will make sure your kind words are passed to the village team.

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Review from M N (Son of Resident) published on 22 July 2024 Submitted via Website
Overall Experience

My dad had been suffering from worsening dementia and in June 2024 we needed to sort out some respite for him whilst his carer went away. We settled on Belong in Newcastle. It was only a short travelling time from us, had been very friendly when we visited and ran a system of 'households' whereby each one had approx 12 residents, of mixed needs, centred around their own kitchen, dining and living area. My dad settled in well for the three weeks respite with us being able to drop in any time of day we wanted and always finding him well cared for and the staff friendly. Unfortunately at the end of his stay, he took a turn and became very unwell. After a 2 day hospital stay he was placed onto an end of life pathway. We asked that he come back to Belong who were very accommodating. His last days at Belong were brilliant. The compassion and care staff showed us and my dad were incredible. He died with his dignity, pain-free with family around him and staff that truly cared. Highly recommend.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 March 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (25) & Events (0)

News
  • 29 Jul 2026

    Belong at Home, the dementia specialist home care service from Belong Villages, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home...

  • 21 Jul 2026

    Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...

  • 20 Jul 2026

    Colleagues across Belong villages are celebrating recognition at the prestigious Palliative and End of Life Care Awards 2026. Organised by Care Talk magazine, the awards recognise the individuals and teams...

Upcoming Events

There are no upcoming events for Belong Newcastle-under-Lyme.

Awards / Recognitions (17)

  • 30 Jan 2026Recipient: Belong Ltd
  • 30 Jun 2022Recipient: Belong Ltd
  • 17 Aug 2021Recipient: Belong Ltd

Meet the Team (5)

Josephine Mollison
Josephine MollisonJob Title:General Manager

Josephine started her career at working at our Belong Crewe village. Her expertise in leadership and mentoring meant she quickly developed to the role of Senior Support Worker and then Lead Senior Support worker.

Her passion for caring and support for people living with Dementia, resulted in her contribution to the village's success in achieving the rating of ‘Outstanding’ by the Care Quality Commission.

Josephine has supported at various Belong villages, in Lead Support roles, over the past couple of years before being appointed to the role of Support Manager at Belong Newcastle-under-Lyme, before transferring to Belong Warrington in 2022.

She holds a Level 5 qualification in Leadership and Management in Health and Social Care and was also awarded the Dementia Champion Award at Belong's 2020 Champion Awards ceremony.

Josephine strives to continue to champion person-centred care, high standards of quality care, and positive wellbeing.

Lisa Wild
Lisa WildJob Title:Support Manager

Lisa was previously the Lead Senior Support Worker, joining the organisation with a wealth of skills and knowledge acquired during her career in domiciliary care.

Demonstrating Belong’s values in her work, as well as a full understanding of the regulatory elements of the role, Lisa was promoted to the Assistant Support Manager position and has successfully completed her level 5 diploma to support her in the next stage of her Belong journey.

Tracey Boulton
Tracey BoultonJob Title:Front of House Manager

Following twenty-eight years working in the Education and Training Sector, with qualifications including Leadership Management and Mental Health in the Workplace, Tracey brings her considerable operational skills and experience to this crucial role in the village.

Emma Palin
Emma PalinJob Title:Experience & Heritage Gallery Coordinator

Emma leads the village’s programme of activities, both for residents and members of the wider community, including customers visiting the village on Experience Days.

She has a great track record organising the events and activities programmes at the village, as well as extensive experience working with heritage partners in the

wider community.

Jane Furze
Jane FurzeJob Title:Belong at Home Team Leader

Detail to follow.

Frequently Asked Questions about Belong Newcastle-under-Lyme

What types of Care is Belong Newcastle-under-Lyme registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Belong Newcastle-under-Lyme have?

There are 74 Single Rooms.

What are the Facilities & Services at Belong Newcastle-under-Lyme?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Belong Newcastle-under-Lyme to the centre of Newcastle-under-Lyme?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belong Newcastle-under-Lyme to verify any information. View our terms and conditions. Belong Newcastle-under-Lyme has an Enhanced Service -more info.