Belong Newcastle-under-Lyme

Lower Street, Newcastle-under-Lyme ST5 2RS
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9.9 72 Reviews
  • Belong Newcastle-under-Lyme, Newcastle-under-Lyme
Belong Newcastle-under-Lyme provides 24-hour nursing and dementia care facilities for 72 residents in six households and 28 apartments for independent living, along with a range of community facilities.

It boasts an extensive village centre including bistro, exercise studio and therapy room and also a unique Heritage Gallery housed in the historic Grade II listed building that has been distinguished throughout the years as Samuel Bell's Pottery, The Old Pomona Inn and most recently the iconic Maxims nightclub, which closed in 2006.

The gallery is integrated within the village centre and links the past and present through shared memories, experiences and reminiscence and forms the base for Belong's Experience Days service, specialist day care for older people.

Featuring Samuel Bell's tea room, a recreated Old Pomona Inn with licensed bar, a reminiscence room, craft and activities room and hair salon with nail bar, the gallery offers a range of activities and opportunities for people to engage with local heritage.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1540 – £1690
  • Self-Funded Residential Dementia Care: £1540 – £1690
  • Self-Funded Nursing Care: £1540 – £1690
  • Self-Funded Nursing Dementia Care: £1540 – £1690
  • RESPITE Self-Funded Residential Care: £1640 – £1790
  • RESPITE Self-Funded Residential Dementia Care: £1640 – £1790
  • RESPITE Self-Funded Nursing Care: £1640 – £1790
  • RESPITE Self-Funded Nursing Dementia Care: £1640 – £1790

See key facts and pricing information on our website.

These prices are only a guideline, please contact Belong Newcastle-under-Lyme to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lisa Wild (General Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Enjoying a central location in the town, Belong Newcastle-under-Lyme is located opposite St Giles’ church on the site of the former Samuel Bell’s pottery, later to become the iconic Maxims nightclub. The restored grade II listed building is now home to the Belong Heritage Gallery, placing the village firmly on the town’s heritage trail in its own right. It houses Samuel Bell’s Tea Room, a recreation of the Old Pomona Trail, a timeline and children’s trail, reminiscence lounge and a range of exhibition spaces.

Parking

  • On site parking available.

Belong Newcastle-under-Lyme Reviews (72)

9.9

Belong Newcastle-under-Lyme has a Review Score of 9.9 (9.874) out of 10, based on 21 reviews in the last 2 years.
Over all time Belong Newcastle-under-Lyme has 72 reviews.

Overall Experience
  • 58
  • 12
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Date Published
  • 72
  • 5
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  • 21
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Reviewer Connection to Belong Newcastle-under-Lyme
  • 31
  • 10
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  • 4
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  • 3
  • 2
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  • 1
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Total of 72, showing 61-72
Review from I H (Wife of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a resident in Brampton Household and has a lovely pleasant ensuite bedroom adjacent to the lounge/dining room with a view onto an enclosed garden. He enjoys the various activities and interaction with other residents and staff.
The care provided is outstanding, particularly during the
current Covid-19 pandemic. The dedicated staff work tirelessly and compassionately to give excellent care in very difficult unprecedented circumstances. It is a great comfort to myself and my family to know that my husband has such wonderful care and is made to feel so happy and contented.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide this lovely feedback, which is valued by all the team. We are delighted to hear that your husband’s experience at Belong Newcastle-under-Lyme has been so positive, and trust that it will continue to be so. Thank you for choosing Belong Newcastle-under-Lyme.

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Review from Lynda B (Daughter of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father only had a short stay at Belong, but both he and I quickly felt part of a family.
The warmth and care were outstanding. He had a beautiful room, overlooking the garden and his own ensuite. I also liked the community approach of the home. You can have your lunch in the cafe on site and even
join a church service once a month.
Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme. We are so touched by your kind words, and will aim to keep our services to such high standards. Thank you for choosing Belong Newcastle.

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Review from S H (Wife of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Husband into the household (care home) following broken pelvis. Management arranged for me to join my husband for meals and entertainment. We played memory games and sang songs. There was always a jigsaw on the go plus a range of books to read, knitted lap "play" items for Alzheimer residents to "play"
with. In house meals with the opportunity for residents to help with preparation of them under supervision. Nice garden to wander about in. Poor parking for residents and family.
Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme. We aim to maintain high standards at Belong; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team. Thank you for choosing Belong Newcastle-under-Lyme.

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Review from J P (Friend of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I have visited my friend at Belong I have been most impressed with the professionalism of the staff. They are always very polite and welcoming. I can tell my friend is safe and feels comfortable in his surroundings. Whenever we have taken my friend for tea and cakes it has always been delicious.
Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for your positive feedback on the support provided by Belong Newcastle-under-Lyme. We do our best to understand every customer and it is a pleasure to have your friend living with us. Thank you for supporting Belong Newcastle-under-Lyme.

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Review from C W (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When Belong first opened the facility, was OK, despite the cost as peace of mind was provided for my parents. I wanted my Dad to be supported as he looked after my Mum who has Alzheimer's. This is his only opportunity to socialise and get support, which is why we wanted them to move here. However, all
extra activities must be paid for. Dine at 6 has become a bit of a joke as, despite you providing a healthy well-balanced course, The Bistro does not support this. I come every week and I know it is now very poorly managed.
Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme and for bringing these matters to my attention. I am extremely disappointed to hear that you have not had a satisfactory experience and would like to assure you that I will be investigating your feedback further to review areas for improvement.

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Review from A B (Son of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident in Belong Newcastle-under-Lyme from June 2019 until she sadly passed away earlier this month. I just wanted to take this opportunity to thank you and your team for the wonderful experience she received whilst in your care. Every member of staff who came into contact with my
mother was attentive and caring and felt more like friends and family to her. They truly are wonderful ambassadors for your company, and they helped to ensure, not only that my mother's last days were comfortable and dignified, but also that the experience for us, her family, was also as painless as possible. As a family, we can never thank them enough for everything they did. This week we also held the wake at Belong (it seemed only fitting to hold it at her home!) Please express our gratitude and thanks to the new catering manager and his team for all the hard work and effort they put into making the day the send-off my mother bothy wanted and deserved. The attention to detail was outstanding, and the food nothing short of superb, despite all the strange requests we made regarding particularly party food, and also accommodating different dietary needs. The catering manager was there from early that morning personally checking every detail and was still there when we finally left at 6pm but despite this nothing felt like it was too much trouble him. Please pass on our thanks to everyone at Belong Newcastle-under-Lyme for all the help, support and kindness they showed from the moment we first started visiting homes, up until the final moments this week. I can honestly say that they will all be remembered with great fondness, and this really does include everyone from the manager through to all the staff at Belong Newcastle-under-Lyme, the nursing team in the village, the catering manager and his team and even the team on the front desk. Everyone is truly professional whilst still maintaining the personal touch, and I cannot think of any place better for my mother end her days.
Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit such wonderful feedback of Belong Newcastle-under-Lyme. Please accept our condolences; it was a privilege to care for your mother and we are pleased to know she was happy during her time here. I will make sure your review is passed on to the village teams. It means a great deal to our staff to know that this is appreciated. Thank you for choosing Belong Newcastle-under-Lyme.

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Review from Liz C (Wife of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in respite care since December 2018 as I had a major operation. He has been very well cared for and find all staff very helpful, despite having communication difficulties due to right side stroke in 2015.
Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle Under Lyme. The staff teams work hard to ensure we deliver high standards of care and we are delighted that this has been your experience. Thank you for choosing Belong Newcastle Under Lyme.

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Review from Carol B (Daughter of Resident) published on 15 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to make one of the most difficult decisions we as a family have ever had to make following a burst at mums bungalow. My sister contacted Belong and spoke to the receptionist, she was so helpful caring and empathetic, a visit was arranged. This place was far beyond our wildest expectations, there
is everything you could ever wish for, it’s not like a care home at all it’s like home from home with many extras. The change in our mum has been significant, she participates in all the activities, too many to mention. The staff are always so helpful. The food provided is well prepared and mum loves it and is eating so much better, she had her hair done in the hair salon and it’s the best cut she’s had in a long long time. To sum this place up in a few words exceptional, outstanding, superior care, trusted care, well done to all involved. We can’t thank you enough thank you so much a very grateful relative.
Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to post this incredibly moving review of Belong Newcastle Under Lyme. It was a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Newcastle Under Lyme.

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Review from J B (Daughter-in-law of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care my mum-in-law is getting at Belong Newcastle-under-Lyme. The staff are amazing and the information they provide is excellent. We can look online at mum's day, activities and photos, mood, care summary, care stats.
They take amazing care of her and she's encouraged to take
part. It's not one of those places where they sit around sleeping all the time. It's very family friendly. We can go eat with her, make our own cuppa and sit and chat with residents. She is settling in very well.
Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to review Belong Newcastle-under-Lyme. We do our best to understand every customer and it's a pleasure to have your mum-in-law living with us. We are delighted to know that you are finding the Person Centred Software a useful way of keeping informed about your relatives activities and we will be sure to share your feedback with the team. Thank you for choosing Belong Newcastle-under-Lyme.

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Review from Michael O (Son of Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Belong Newcastle-under-Lyme is the third residential home Mum has lived in and the best. She is treated with the utmost dignity and respect at all times by everyone she encounters. I quote Mum directly " I love it here, I feel like I am living again". She is never ignored. Her needs are always attended
to promptly. The food is excellent and the facilities are amazing, meeting as many people's needs as I can imagine. If I ever need to be in a care home I want to be in a Belong care home.
Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme. We are delighted to hear that your mum is happy and settled here. I will ensure your kind words are shared with members of the team. Thank you for choosing Belong Newcastle.

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Review from Rosemary F (Wife of Resident) assisted by family/friend published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very happy with the care and support. The layout of the home is excellent, being new and purpose built. The rooms are all en suite, nicely decorated and bright, all the rooms on the ground floor look out onto gardens. The staff are excellent, very caring, nothing too much trouble. Meals are
cooked in the home and individual needs met without being too formal. The home has got a lot busier over the last 6 months and maybe a review of staffing levels would be appropriate. There is still an issue with the laundry.
Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to review Belong Newcastle-under-Lyme. We are pleased to hear that you are overall happy with your experience and I will contact you directly to address the issues you have raised regarding staffing and the laundry. Thank you for choosing Belong Newcastle.

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Review from David H (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was only a resident for a very short period before sadly and suddenly passed away. However, Belong Newcastle-under-Lyme is a fabulous facility with 5* management and staff. The best of the best!
Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme. Please accept our condolences; it was a privilege to care for your father and we are pleased to know he was happy during his time here. Thank you for choosing Belong Newcastle-under-Lyme.

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Belong Newcastle-under-Lyme is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Belong Newcastle-under-Lyme is calculated as follows: ( (221 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 247 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Belong Newcastle-under-Lyme is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (5)

Josephine

Josephine Mollison

Job Title: General Manager

Josephine started her career at working at our Belong Crewe village. Her expertise in leadership and mentoring meant she quickly developed to the role of Senior Support Worker and then Lead Senior Support worker.


Her passion for caring and support for people living with Dementia, resulted in her contribution to the village's success in achieving the rating of ‘Outstanding’ by the Care Quality Commission.


Josephine has supported at various Belong villages, in Lead Support roles, over the past couple of years before being appointed to the role of Support Manager at Belong Newcastle-under-Lyme, before transferring to Belong Warrington in 2022.


She holds a Level 5 qualification in Leadership and Management in Health and Social Care and was also awarded the Dementia Champion Award at Belong's 2020 Champion Awards ceremony.


Josephine strives to continue to champion person-centred care, high standards of quality care, and positive wellbeing.

Lisa

Lisa Wild

Job Title: Support Manager

Lisa was previously the Lead Senior Support Worker, joining the organisation with a wealth of skills and knowledge acquired during her career in domiciliary care.


Demonstrating Belong’s values in her work, as well as a full understanding of the regulatory elements of the role, Lisa was promoted to the Assistant Support Manager position and has successfully completed her level 5 diploma to support her in the next stage of her Belong journey.

Tracey

Tracey Boulton

Job Title: Front of House Manager

Following twenty-eight years working in the Education and Training Sector, with qualifications including Leadership Management and Mental Health in the Workplace, Tracey brings her considerable operational skills and experience to this crucial role in the village.

Emma

Emma Palin

Job Title: Experience & Heritage Gallery Coordinator

Emma leads the village’s programme of activities, both for residents and members of the wider community, including customers visiting the village on Experience Days.


She has a great track record organising the events and activities programmes at the village, as well as extensive experience working with heritage partners in the
wider community.

Jane

Jane Furze

Job Title: Belong at Home Team Leader

Detail to follow.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belong Newcastle-under-Lyme to verify any information. View our terms and conditions. Belong Newcastle-under-Lyme has an Enhanced Service - more info.