Belong Newcastle-under-Lyme

Lower Street, Newcastle-under-Lyme ST5 2RS
Review Us
9.9 72 Reviews
  • Belong Newcastle-under-Lyme, Newcastle-under-Lyme
Belong Newcastle-under-Lyme provides 24-hour nursing and dementia care facilities for 72 residents in six households and 28 apartments for independent living, along with a range of community facilities.

It boasts an extensive village centre including bistro, exercise studio and therapy room and also a unique Heritage Gallery housed in the historic Grade II listed building that has been distinguished throughout the years as Samuel Bell's Pottery, The Old Pomona Inn and most recently the iconic Maxims nightclub, which closed in 2006.

The gallery is integrated within the village centre and links the past and present through shared memories, experiences and reminiscence and forms the base for Belong's Experience Days service, specialist day care for older people.

Featuring Samuel Bell's tea room, a recreated Old Pomona Inn with licensed bar, a reminiscence room, craft and activities room and hair salon with nail bar, the gallery offers a range of activities and opportunities for people to engage with local heritage.
Show Belong Newcastle-under-Lyme on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1540 – £1690
  • Self-Funded Residential Dementia Care: £1540 – £1690
  • Self-Funded Nursing Care: £1540 – £1690
  • Self-Funded Nursing Dementia Care: £1540 – £1690
  • RESPITE Self-Funded Residential Care: £1640 – £1790
  • RESPITE Self-Funded Residential Dementia Care: £1640 – £1790
  • RESPITE Self-Funded Nursing Care: £1640 – £1790
  • RESPITE Self-Funded Nursing Dementia Care: £1640 – £1790

See key facts and pricing information on our website.

These prices are only a guideline, please contact Belong Newcastle-under-Lyme to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lisa Wild (General Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Enjoying a central location in the town, Belong Newcastle-under-Lyme is located opposite St Giles’ church on the site of the former Samuel Bell’s pottery, later to become the iconic Maxims nightclub. The restored grade II listed building is now home to the Belong Heritage Gallery, placing the village firmly on the town’s heritage trail in its own right. It houses Samuel Bell’s Tea Room, a recreation of the Old Pomona Trail, a timeline and children’s trail, reminiscence lounge and a range of exhibition spaces.

Parking

  • On site parking available.

Belong Newcastle-under-Lyme Reviews (72)

9.9

Belong Newcastle-under-Lyme has a Review Score of 9.9 (9.874) out of 10, based on 21 reviews in the last 2 years.
Over all time Belong Newcastle-under-Lyme has 72 reviews.

Overall Experience
  • 58
  • 12
  • 1
  • 1
  • 0
Date Published
  • 72
  • 5
  • 8
  • 21
  • 51
Reviewer Connection to Belong Newcastle-under-Lyme
  • 31
  • 10
  • 10
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 72, showing 21-40
Review from Simon B (Nephew of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, having the multi-services that Belong Newcastle-under-Lyme has to offer when you feel like you have no support, has had the most positive impact on not just my uncle, but the family as a whole. After receiving a diagnosis of Alzheimer's, what followed was a loss of independence (driving
licence revoked) and a lack of ability to understand the 'fuzzy head' that is now a daily experience. From day 1, Belong initiated its at-home service for transportation to and from the village where the experience day team provided the most meaningful activities for 3 days a week. The benefit was outstanding, and the person-centred approach to my uncle when 'going to work' was far and above what we expected. He now lives in Pooldam with all his new friends, refuses to go home and we have never seen this level of engagement in over a year. Belong Newcastle is the most family-orientated facility that has exceeded all expectations and we're so pleased with the service that we have received.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your uncle and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village, Belong at Home and Experience day teams to read your lovely comments and I will ensure they are shared with everyone. Thanks again for choosing Belong Newcastle-under-Lyme.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher C (Brother of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the facilities here very comprehensive. There are always activities and participation available. The staff are very caring, eager to help and there is a lot of interaction between staff and visitors. The catering is also a plus. I have eaten there on a few visits and found the food very tasty
and the catering staff very attentive.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here especially that the team are caring and eager to help and we are so pleased also to hear you are happy with the food and Bistro team at Belong Newcastle-under-Lyme.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela D (Daughter of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my sister looked at a lot of care homes for Mum and Belong ticked all of the boxes. All of the staff are lovely, and the facilities are brilliant. When Mum is having a good day she absolutely loves going to the games room and having a dance and playing darts and doing jigsaws. She also likes
to go to the Bistro for a cappuccino and a cake.
Well done Belong you are all doing such an amazing job.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. We are delighted to hear that your experience of Belong Newcastle-under-Lyme has been so positive. We are so pleased you think the team are doing an amazing job. Thank you for choosing Belong Newcastle-under-Lyme.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline B (Friend of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I regularly visit a friend in the dementia part. She has been there since December. Her well-being has really improved. She was going down bank on her house. She is now clean and cheerful.
When I visit the staff are so friendly and helpful.
I also visit a friend who lives in a flat and I have coffee
with her. The coffee and food are great. They also celebrate fundraising days well. Always has a great atmosphere.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. It is a privilege to care for your friend and we are delighted to hear that your experience of Belong Newcastle-under-Lyme is so positive. We are very pleased you find the village atmosphere great and the team friendly and helpful.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beth S (Granddaughter of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this home enough, my grandad is on Guildhall, and the staff are amazing they go above and beyond for him and he has settled in so well. They have made him feel at home and since moving here I have seen an improvement in his mood.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for your lovely feedback on the support provided at Belong Newcastle-under-Lyme. We do our best to understand every customer and it is a pleasure to have your grandad living with us. We are delighted that he feels at home. Thank you for choosing Belong Newcastle-under-Lyme.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jack C (Grandson of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say I'm delighted and happy my grandad is in such a friendly and welcoming establishment. I cannot thank the staff enough for what they've done and I would recommend anyone in need of 24-hour care assistance to come here.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. It is a privilege to care for your grandad and we are delighted to hear that your experience of Belong Newcastle-under-Lyme has been so positive.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David B (Son of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to my dad was absolutely incredible. Amazing staff at Belong and wonderful people.
Also the support and advice regarding my mum who also has dementia. I now have much peace of mind knowing my mum is safe and most importantly very happy.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village and experience day teams to read your comments and I will ensure they are shared with everyone. Thanks again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanne B (Granddaughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan receives excellent care and attention from the staff at Belong village. They understand her individual needs and know when she needs help or prompting. We have complete faith in the care that my nan receives.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your relative’s experience at Belong Newcastle-under-Lyme has been so positive, and trust that it will continue to be so.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D T (Friend of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Would recommend to others with reservations:-


- Communication between the provider and outside agencies and
friends/relatives 'poor'
- No hot water in washbasins/showers in some of the households without
wasting litres of cold water in order to achieve tepid water (a long-standing

issue of regularly employed staff, but no improvement).
- A reliance on agency staff who do not have the skill set to deal with immobile
residents (brief training not obviously given)
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to post this review, all feedback is taken extremely seriously. We will be in touch with you directly to explore your experience of communication with the village and ways of improving this. We deeply regret that we do at times have occasion to use agency workers and we are working hard to eliminate this through a number of proactive recruitment campaigns. Our goal is to ensure we are fully recruited with our own fully trained team and this is a key priority.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrea H (Daughter of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From enquiring about the experience days for my Dad to him attending the experience days one a week I have found the management and all the staff very friendly, helpful and efficient in all aspects. Nothing is too much trouble and my Dad is enjoying his time at the centre.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. Our Experience Day team will be most touched to read this. We are delighted to hear that your Dad's experience of Belong is so positive. We are particularly delighted that you have found everyone helpful and friendly.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judy C (Wife of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband attends the activity days and although unsettled at first, he seems to enjoy going now. So much so that l was able to book him in for a week's respite without him making a fuss. The rooms are exceptionally good and the staff very friendly. He enjoys the food there, especially the puddings.
One very small niggle is getting through on the telephone, but l assume everything is ok or they would have rung me.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our experience day team will be delighted to hear that your husband is settled and happy. We appreciate your feedback regarding call response times and we will investigate this further with our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W P (Resident) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best home in Britain.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village teams to know that this is appreciated and that you think we are the best home in Britain!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Daughter of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident of Belong Newcastle-under-Lyme for just 6-weeks. We visited before the outbreak of the pandemic; he was very impressed, "just like a hotel" he said. It was 2-years until he was able to move from domiciliary care in the community into his final home. Covid restrictions have
now been lifted, and the home and its broader community facilities will be open to all in time for the Jubilee. My dad has settled well and says it couldn't be better; he says he is well looked after and cared for. He loves his room and the outside space, and he spends most of his day in the communal area. I think the staff here got the balance right, encouraging his independence and recognising his needs to help with personal care and remembering things. I really like the ethos of Belong. Its households and their relationship to the local community. The site is celebrated as a landmark in the history of the Potteries with Heritage Lottery to provide a new community facility.
Well done, Belong, and all your staff for providing such a good service in hard times.
When my time comes, I hope there is a Belong for me.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme. We are so touched by your kind words and will aim to keep our services to such high standards. We are delighted your dad is settled and happy, and you find him well looked after and cared for. Thank you for choosing Belong Newcastle.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from O C (Wife of Resident) published on 20 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care on the day care to be excellent and the staff very helpful.
The activities are great for the older person.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our day care service a valuable way of helping to support your husband and that you find the care and activities to be excellent. Thanks again for choosing Belong Newcastle-under-Lyme; it’s a pleasure to have your husband with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline S (Daughter of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident on Hempstalls Household where she has a lovely, bright, comfortable room. The open plan living area is fantastic: no residents need ever be on their own and there are often activities which everyone is encouraged to take part in. Nutritious, freshly cooked meals are prepared
on the household. Everything is well organised, enabling residents to live in a warm, calm environment. My mum is looked after by a professional team of extremely kind and compassionate staff. In such difficult times with lockdowns, it has been such a comfort knowing that Mum is receiving such excellent care.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for such lovely feedback. We are overjoyed to hear your mum is happy with us and enjoying our services and receiving such excellent care. I will make sure your review is passed on to the village and Experience day teams.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Val M (Daughter of Resident) published on 29 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last year my Dad moved into Pool Dam household, having lived in an independent living apartment there since 2018. With the difficulties of covid lockdowns and health and care requirements, he was welcomed into the family that is Belong households. He made friends and was lovingly encouraged to take
part in anything going on. Sometimes he just wanted the peace and quiet of his own room and that was fine. Someone would pop in with a cup of tea and say hello. All his medical needs were dealt with and I knew he was being well cared for because the access to medical professionals was better than anything I could do. The physio encouraged him to use the cycle machines and he loved it and it was great for his strength and mobility. He passed away in September after a short illness and the care he received was amazing. Staff went out of their way to be with him and provide anything to make him comfortable. They obviously cared deeply for him and I can’t thank them enough.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme. It was our privilege to know and to support your Dad. The team will be touched to read your lovely feedback. Our thoughts are with you and your family at this difficult time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet K (Daughter of Resident) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident in the Pool Dam Household of Belong Newcastle from June 2020 until 21st September 2021, the day he passed away. He had the most amazing care during that period, a difficult time during the pandemic. During the last week of his life, he was given the most wonderful care, and
his passing was as good as it could possibly have been. Not only did the staff care for him, but they also took care of us, making sure that we had as much support as they could give us. Moving there was the best decision that he ever made.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Please accept our condolences; it was a privilege to care for your father and we are pleased to know he was happy during her time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth F (Daughter of Resident) published on 8 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot stress enough how grateful I am to the Belong staff for every single thing they do each and every day. Both my parents are in Hempstalls: the care they receive is exemplary. Given the pandemic, staff are working under very difficult circumstances. This makes the care Mum and Dad receive even
more remarkable. Care is person-centered, every need has been attended to be it physical, emotional, spiritual. Every effort is made to support my parents in every aspect of their daily life. Staff are incredibly caring and compassionate and staff are professional to the highest degree. The ability of the staff to meet needs that change rapidly is also extremely reassuring. Thank you a thousand times.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum and dad are happy at Belong Newcastle and that the dedication of our village team
is making a difference. Thank you for choosing Belong Newcastle-under-Lyme.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill C (Daughter of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support Dad receives are second to none. The team at Pool Dam have embraced Dad into their care. He has been quite poorly lately and the team have been fantastic and nursed and encouraged Dad to get him participating again in household life. Dad was so pleased to be back at Belong after
being in hospital he is very comfortable and happy there.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Newcastle; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet S (Daughter of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience to date is that the staff supporting my mother are friendly, caring and patient-centred in their approach.
They are alert to changes both medical and physical in my mother's health and respond rapidly with appropriate interventions that keep her safe and well, including all professionals
in her care. The home keeps us up to date with all changes in my mothers health and wellbeing. They care deeply for her. Thank You.
Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village to know that this is appreciated. Thank you for choosing Belong Newcastle-under-Lyme.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Belong Newcastle-under-Lyme is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Belong Newcastle-under-Lyme is calculated as follows: ( (221 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 247 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Belong Newcastle-under-Lyme is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (16)

Meet the Team (5)

Josephine

Josephine Mollison

Job Title: General Manager

Josephine started her career at working at our Belong Crewe village. Her expertise in leadership and mentoring meant she quickly developed to the role of Senior Support Worker and then Lead Senior Support worker.


Her passion for caring and support for people living with Dementia, resulted in her contribution to the village's success in achieving the rating of ‘Outstanding’ by the Care Quality Commission.


Josephine has supported at various Belong villages, in Lead Support roles, over the past couple of years before being appointed to the role of Support Manager at Belong Newcastle-under-Lyme, before transferring to Belong Warrington in 2022.


She holds a Level 5 qualification in Leadership and Management in Health and Social Care and was also awarded the Dementia Champion Award at Belong's 2020 Champion Awards ceremony.


Josephine strives to continue to champion person-centred care, high standards of quality care, and positive wellbeing.

Lisa

Lisa Wild

Job Title: Support Manager

Lisa was previously the Lead Senior Support Worker, joining the organisation with a wealth of skills and knowledge acquired during her career in domiciliary care.


Demonstrating Belong’s values in her work, as well as a full understanding of the regulatory elements of the role, Lisa was promoted to the Assistant Support Manager position and has successfully completed her level 5 diploma to support her in the next stage of her Belong journey.

Tracey

Tracey Boulton

Job Title: Front of House Manager

Following twenty-eight years working in the Education and Training Sector, with qualifications including Leadership Management and Mental Health in the Workplace, Tracey brings her considerable operational skills and experience to this crucial role in the village.

Emma

Emma Palin

Job Title: Experience & Heritage Gallery Coordinator

Emma leads the village’s programme of activities, both for residents and members of the wider community, including customers visiting the village on Experience Days.


She has a great track record organising the events and activities programmes at the village, as well as extensive experience working with heritage partners in the
wider community.

Jane

Jane Furze

Job Title: Belong at Home Team Leader

Detail to follow.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belong Newcastle-under-Lyme to verify any information. View our terms and conditions. Belong Newcastle-under-Lyme has an Enhanced Service - more info.