Submit a Review for Barchester The Spires Care Home
Stafford Road, Lichfield, WS13 8JD
View full details of Barchester The Spires Care HomeLatest Reviews for Barchester The Spires Care Home
29 October 2025
All staff seem to be very caring and happy.
The care my mother recieves is refreshing.
Big Thanks To all the staff.
10 October 2025
Very dissappointed in 'service' provided. On each visit guest sitting at exit in reception awaiting me and distressed. Each phone call told he was sitting in reception 'helping'. Very little to occupy male guests. Visited to local hostelry arranged for Fathers day - requested joining this on day
admitted, further 4 requests including deputy manager (who did assessment) no-one contacted me to arrange or deny! On day I visited to pack, guest left behind staff member suggested 'he might run off'. Who decided that? Shouldn't I be contacted. All garden furniture very dirty asked it be cleaned 6 days later still dirty - soil, bird droppings, cobwebs. Home locked Sunday unable to access until staff member arrived. No feedback from home on respite by phone or post. Very poor total lack of service!
09 October 2025
I am always greeted by the reseptionists with a smile! Most carers greet me with a smile and hello.
My impressions are that it is a happy place.
Events that take place, I feel are important and appreciated.
11 August 2025
The care my mother received was truly exceptional.
Thank-you deeply and sincerley for looking after her with such compassion and dedication.
17 March 2025
Food excellent, carers kind and caring, very hospitable.
10 March 2025
My Dad and his partner spent a week in respite care at The Spires. The room, facilities, food and staff were all A1. The anticipated respite was achieved and my Dad in particular had a fabulous time enjoying the activities and meeting new people.
28 October 2024
The staff on the reception desk are always so friendly, helpful and caring. We have been so pleased with the responsiveness of the nursing staff who have guided us through everything so kindly. The home is spotless, we always comment on how clean Mum's room is and how lovely and tidy the whole home
is. Mum has only lived there for five months but says she loves it and doesn't have to worry about anything!
26 September 2024
Upon visiting to see my friend's mother (two weeks respite), I found it was a lovely place, friendly and a real pleasure to visit!
20 September 2024
This is the fourth time my mother has stayed here for respite care. She has dementia (nine years) but it always happy to spend her time here. The food always looks so appetising, the surroundings so comfortable and accessing the outdoor balcony area is a treat for her. It looks and feels like a
five-star hotel with every detail taken care of. The last couple of times when it has been time to go home, she has cried as she has enjoyed it so much. We're always confident that she's comfortable and well cared for during her stays at Barchester The Spires Care Home.
16 September 2024
Barchester The Spires Care Home is a wonderful place. The staff are very loving yet professional, highly compassionate and attentive. As a visitor of a resident, they made me feel very welcome and were extremely helpful whenever I needed information or support. The atmosphere in the home is warm and
peaceful. Additionally, management as well as staff are both very considerate and accommodating. It feels good to know my friend is being well looked after here. To everyone working at The Spires Care Home: thank you for everything that you do every day!
09 September 2024
I enjoyed y respite week very much. The room ad its bathroom were lovely. All the staff were very kind and considerate. Drinks were always available and there were choices for meals. The food and drinks were excellent. I took part in two sessions of exercise which were good, also watched the
streamed Sunday service from the cathedral. I watched the Olympics on TV and listened to the radio, also did my own hobby of painting. My husband felt welcome when he came to visit me. The garden is kept very well, I wish it was more used by residents. My husband was very pleased with the care I received, at the end of the week, he knew I had benefitted from my stay.
Although I had said that I did not have sugar, no response! No puddings at first.
09 August 2024
Great environment for those needing very minimal care. Most carers are lovely. Management very poor and lacking in compassion and overall ethos seems to be more about what they can't do than what they can do. Repeatedly told 'we're not a nursing home, we can't do that' and felt like there was a
disclaimer on everything. Dad was only there for 6 weeks and had multiple falls. Injuries were not well cared for and some were ignored and not recorded. Several minor medical matters (which they could not treat) not escalated. When we chased we were promptly told they couldn't meet his needs so he had to move. This was only 5 weeks since their assessment. No discussion or warning. He had been accepted as a permanent resident and we were due to sign the contract in a few days time. Their 'requires improvement' CQC status is in part due to leadership and I agree. With hindsight, Dad should not have been accepted, they could not offer the required level of care, maybe a case of £££££ over care!
21 June 2024
We'd like to express our sincere thanks to all the team at The Spires for their care of Mum over her time there. It began during Covid so there were all kinds of restrictions in place, but you enabled us to have good regular contact with her, and in the time since then you could not have been more
helpful in the way you looked after her and always made the family feel welcome too. Mum was really contented at The Spires and often told me how pleased she was to be there. The friendliness and cheerfulness of the staff were always obvious and everyone seemed willing to go out of their way to help as much as possible. As the end of Mum's life approached, we were impressed with the care and sensitivity of everyone, and we're so grateful for all the ways in which you made Mum's passing so peaceful and stress-free, both for her and for the family.
21 June 2024
Mum only lived at The Spires for a few months until her recent passing but in that time she was looked after so well, we could not fault her care. Staff went above and beyond their duties to keep her happy, safe and as comfortable as possible. For that, we will be eternally grateful.
19 March 2024
Mum has spent the last four years of her life at The Spires in Lichfield. Words can not adequately express our thanks and admiration for the staff. They have provided Mum with a safe and caring environment, which became home to her. Nothing was too much trouble for the brilliant staff, who became
like family to her. Regular visits were always such a pleasure for the family We were made so welcome and witnessing the dedicated work of all the staff gave us peace of mind that Mum could not have been better cared for. Thank you so much.
18 March 2024
Excellent atmosphere and ambiance. The residents are obviously treated with care, dignity and respect, with a smattering of good humour to get through the day!
07 March 2024
There are so many staff at The Spires who have been so wonderful in caring for my dad that it would feel disloyal to mention any specific individuals. As a team, they are quite simply magnificent. My family and I can only praise them for the way in which Dad, and all of us, were treated with care,
respect and dignity at all times. There is a real sense of community at the Spires and so many inclusive activities for all residents. Nothing was ever too much trouble. Dad's personal care was excellent and all his medication was administered correctly. We would 100% recommend the Spires to anyone looking for a care home and will be forever grateful that Dad was able to spend his final days in such a wonderful environment.
12 February 2024
Made welcome from first entering the care home and all paperwork is completed very efficiently by all members of staff for me to volunteer.
Staff members spoke very respectfully and kindly to all residents, extremely clean and I felt a general feeling of well-being.
All members of staff were very
well trained and helpful.
Very well-run care home and a sense of community, for all the residents that I met, nice to see so many activities for those who want to join in but residents' health and well are a very important part of daily life.
22 January 2024
My mother came to The Spires very reluctantly, after a couple of falls. Staff have been patient, unfailingly kind, observant and won her over! She has made new friends, been able to get back to hobbies, like singing, and is thriving. I have found communication very good. My family and I feel like
part of the community. This is what care in old age can and should be like.
20 November 2023
Could not thank everyone enough for all they have done for my nan over the last few weeks, she came for respite and hasn’t left since! The care she receives from each individual care worker/catering team/general manager is amazing and they always fulfil her needs. Nan has improved in ways I didn’t
think possible since being at The Spires and for the first time in many years I have the nan I grew up knowing back due to everyone who takes care of her! The team are so friendly and welcoming I couldn’t think of a better place for her to stay! Thank you again!
Latest Reviews for Barchester The Spires Care Home
29 October 2025
All staff seem to be very caring and happy.
The care my mother recieves is refreshing.
Big Thanks To all the staff.
10 October 2025
Very dissappointed in 'service' provided. On each visit guest sitting at exit in reception awaiting me and distressed. Each phone call told he was sitting in reception 'helping'. Very little to occupy male guests. Visited to local hostelry arranged for Fathers day - requested joining this on day
admitted, further 4 requests including deputy manager (who did assessment) no-one contacted me to arrange or deny! On day I visited to pack, guest left behind staff member suggested 'he might run off'. Who decided that? Shouldn't I be contacted. All garden furniture very dirty asked it be cleaned 6 days later still dirty - soil, bird droppings, cobwebs. Home locked Sunday unable to access until staff member arrived. No feedback from home on respite by phone or post. Very poor total lack of service!
09 October 2025
I am always greeted by the reseptionists with a smile! Most carers greet me with a smile and hello.
My impressions are that it is a happy place.
Events that take place, I feel are important and appreciated.
11 August 2025
The care my mother received was truly exceptional.
Thank-you deeply and sincerley for looking after her with such compassion and dedication.
17 March 2025
Food excellent, carers kind and caring, very hospitable.
10 March 2025
My Dad and his partner spent a week in respite care at The Spires. The room, facilities, food and staff were all A1. The anticipated respite was achieved and my Dad in particular had a fabulous time enjoying the activities and meeting new people.
28 October 2024
The staff on the reception desk are always so friendly, helpful and caring. We have been so pleased with the responsiveness of the nursing staff who have guided us through everything so kindly. The home is spotless, we always comment on how clean Mum's room is and how lovely and tidy the whole home
is. Mum has only lived there for five months but says she loves it and doesn't have to worry about anything!
26 September 2024
Upon visiting to see my friend's mother (two weeks respite), I found it was a lovely place, friendly and a real pleasure to visit!
20 September 2024
This is the fourth time my mother has stayed here for respite care. She has dementia (nine years) but it always happy to spend her time here. The food always looks so appetising, the surroundings so comfortable and accessing the outdoor balcony area is a treat for her. It looks and feels like a
five-star hotel with every detail taken care of. The last couple of times when it has been time to go home, she has cried as she has enjoyed it so much. We're always confident that she's comfortable and well cared for during her stays at Barchester The Spires Care Home.
16 September 2024
Barchester The Spires Care Home is a wonderful place. The staff are very loving yet professional, highly compassionate and attentive. As a visitor of a resident, they made me feel very welcome and were extremely helpful whenever I needed information or support. The atmosphere in the home is warm and
peaceful. Additionally, management as well as staff are both very considerate and accommodating. It feels good to know my friend is being well looked after here. To everyone working at The Spires Care Home: thank you for everything that you do every day!
09 September 2024
I enjoyed y respite week very much. The room ad its bathroom were lovely. All the staff were very kind and considerate. Drinks were always available and there were choices for meals. The food and drinks were excellent. I took part in two sessions of exercise which were good, also watched the
streamed Sunday service from the cathedral. I watched the Olympics on TV and listened to the radio, also did my own hobby of painting. My husband felt welcome when he came to visit me. The garden is kept very well, I wish it was more used by residents. My husband was very pleased with the care I received, at the end of the week, he knew I had benefitted from my stay.
Although I had said that I did not have sugar, no response! No puddings at first.
09 August 2024
Great environment for those needing very minimal care. Most carers are lovely. Management very poor and lacking in compassion and overall ethos seems to be more about what they can't do than what they can do. Repeatedly told 'we're not a nursing home, we can't do that' and felt like there was a
disclaimer on everything. Dad was only there for 6 weeks and had multiple falls. Injuries were not well cared for and some were ignored and not recorded. Several minor medical matters (which they could not treat) not escalated. When we chased we were promptly told they couldn't meet his needs so he had to move. This was only 5 weeks since their assessment. No discussion or warning. He had been accepted as a permanent resident and we were due to sign the contract in a few days time. Their 'requires improvement' CQC status is in part due to leadership and I agree. With hindsight, Dad should not have been accepted, they could not offer the required level of care, maybe a case of £££££ over care!
21 June 2024
We'd like to express our sincere thanks to all the team at The Spires for their care of Mum over her time there. It began during Covid so there were all kinds of restrictions in place, but you enabled us to have good regular contact with her, and in the time since then you could not have been more
helpful in the way you looked after her and always made the family feel welcome too. Mum was really contented at The Spires and often told me how pleased she was to be there. The friendliness and cheerfulness of the staff were always obvious and everyone seemed willing to go out of their way to help as much as possible. As the end of Mum's life approached, we were impressed with the care and sensitivity of everyone, and we're so grateful for all the ways in which you made Mum's passing so peaceful and stress-free, both for her and for the family.
21 June 2024
Mum only lived at The Spires for a few months until her recent passing but in that time she was looked after so well, we could not fault her care. Staff went above and beyond their duties to keep her happy, safe and as comfortable as possible. For that, we will be eternally grateful.
19 March 2024
Mum has spent the last four years of her life at The Spires in Lichfield. Words can not adequately express our thanks and admiration for the staff. They have provided Mum with a safe and caring environment, which became home to her. Nothing was too much trouble for the brilliant staff, who became
like family to her. Regular visits were always such a pleasure for the family We were made so welcome and witnessing the dedicated work of all the staff gave us peace of mind that Mum could not have been better cared for. Thank you so much.
18 March 2024
Excellent atmosphere and ambiance. The residents are obviously treated with care, dignity and respect, with a smattering of good humour to get through the day!
07 March 2024
There are so many staff at The Spires who have been so wonderful in caring for my dad that it would feel disloyal to mention any specific individuals. As a team, they are quite simply magnificent. My family and I can only praise them for the way in which Dad, and all of us, were treated with care,
respect and dignity at all times. There is a real sense of community at the Spires and so many inclusive activities for all residents. Nothing was ever too much trouble. Dad's personal care was excellent and all his medication was administered correctly. We would 100% recommend the Spires to anyone looking for a care home and will be forever grateful that Dad was able to spend his final days in such a wonderful environment.
12 February 2024
Made welcome from first entering the care home and all paperwork is completed very efficiently by all members of staff for me to volunteer.
Staff members spoke very respectfully and kindly to all residents, extremely clean and I felt a general feeling of well-being.
All members of staff were very
well trained and helpful.
Very well-run care home and a sense of community, for all the residents that I met, nice to see so many activities for those who want to join in but residents' health and well are a very important part of daily life.
22 January 2024
My mother came to The Spires very reluctantly, after a couple of falls. Staff have been patient, unfailingly kind, observant and won her over! She has made new friends, been able to get back to hobbies, like singing, and is thriving. I have found communication very good. My family and I feel like
part of the community. This is what care in old age can and should be like.
20 November 2023
Could not thank everyone enough for all they have done for my nan over the last few weeks, she came for respite and hasn’t left since! The care she receives from each individual care worker/catering team/general manager is amazing and they always fulfil her needs. Nan has improved in ways I didn’t
think possible since being at The Spires and for the first time in many years I have the nan I grew up knowing back due to everyone who takes care of her! The team are so friendly and welcoming I couldn’t think of a better place for her to stay! Thank you again!