Barchester The Spires Care Home

Stafford Road, Lichfield WS13 8JD
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9.6 111 Reviews
  • Barchester The Spires Care Home, Lichfield
The Spire Care Home in Lichfield, Staffordshire and has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia including Alzheimer's disease.

This 70 bed home is close to Lichfield City, which hosts many community events and festivals throughout the year. The home provides residential care in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

The home has a dedicated area called Memory Lane Community which provides high-quality care for people with dementia.

The luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with a lively social calendar, this helps to stimulate people’s minds, and empower them to approach their future in a positive way.  
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Care Provided by Barchester The Spires Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1724

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester The Spires Care Home to find out the exact price for your requirements.

Contact Barchester The Spires Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester The Spires Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Danica Chugh (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Barchester The Spires Care Home Reviews (111)

9.6

Barchester The Spires Care Home has a Review Score of 9.6 (9.563) out of 10, based on 16 reviews in the last 2 years.
Over all time Barchester The Spires Care Home has 111 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester The Spires Care Home
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Total of 111, showing 1-20
Review from Christopher P (Son of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff seem to be very caring and happy.
The care my mother recieves is refreshing.
Big Thanks To all the staff.
Reply from Danica Chugh, General Manager at Barchester The Spires Care HomeThank you so much taking the time to write such a lovely review, I will pass on your comments to the team. They work hard every day to provide the highest quality of care to our Residents and its wonderful to see this recognised.
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Review from L C (Wife of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very dissappointed in 'service' provided. On each visit guest sitting at exit in reception awaiting me and distressed. Each phone call told he was sitting in reception 'helping'. Very little to occupy male guests. Visited to local hostelry arranged for Fathers day - requested joining this on day admitted,
further 4 requests including deputy manager (who did assessment) no-one contacted me to arrange or deny! On day I visited to pack, guest left behind staff member suggested 'he might run off'. Who decided that? Shouldn't I be contacted. All garden furniture very dirty asked it be cleaned 6 days later still dirty - soil, bird droppings, cobwebs. Home locked Sunday unable to access until staff member arrived. No feedback from home on respite by phone or post. Very poor total lack of service!
Reply from Feedback Team, The Feedback Team at Barchester The Spires Care HomeThanks for taking the time to leave your review. We're sorry to read your loved one didn't enjoy their respite experience at The Spires. After speaking with the home, the General Manager has advised they were not aware of any concerns with your relative sitting in the reception area being raised during their stay with us. We've asked that the furniture conditions be looked into if you feel these weren't addressed, and communication improved after a resident has left our service as well. If there's anything else you would like to raise with our team directly, please do get in touch with us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.
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Review from B H (Wife of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always greeted by the reseptionists with a smile! Most carers greet me with a smile and hello.
My impressions are that it is a happy place.
Events that take place, I feel are important and appreciated.
Reply from Danica Chugh, General Manager at Barchester The Spires Care HomeThank you for taking the time to leave us a review and for recognising team members. Ensuring Residents, family members and visitors receive a warm welcome is really important to us. I will pass on your kind comments.
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Review from A J (Son of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received was truly exceptional.
Thank-you deeply and sincerley for looking after her with such compassion and dedication.
Reply from Roxana Baesu, Administrator at Barchester The Spires Care HomeThank you so much for your review. I am so pleased that your mom had settled well with us, it is a pleasure having her with us! We have so enjoyed getting to know not only your mom but also you and your family.
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Review from D M (Respite Resident) assisted by family/friend published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food excellent, carers kind and caring, very hospitable.
Reply from Amy Doyle, General Manager at Barchester The Spires Care HomeThank you for your review. We are very proud of our caring carers and the delicious food and we're glad to see you agree!
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Review from Sally H (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad and his partner spent a week in respite care at The Spires. The room, facilities, food and staff were all A1. The anticipated respite was achieved and my Dad in particular had a fabulous time enjoying the activities and meeting new people.
Reply from Amy Doyle, General Manager at Barchester The Spires Care HomeThank you for your lovely review, We are so pleased that your dad and his partner enjoyed their stay and we hope they will come back soon!
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Review from Janet H (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff on the reception desk are always so friendly, helpful and caring. We have been so pleased with the responsiveness of the nursing staff who have guided us through everything so kindly. The home is spotless, we always comment on how clean Mum's room is and how lovely and tidy the whole home
is. Mum has only lived there for five months but says she loves it and doesn't have to worry about anything!
Reply from Amy Doyle, General Manager at Barchester The Spires Care HomeThank you so much for your review. I am so pleased that your mom has settled well with us, it is a pleasure having her with us! We have so enjoyed getting to know not only your mom but also you and your family.
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Review from Dennis E (Friend of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon visiting to see my friend's mother (two weeks respite), I found it was a lovely place, friendly and a real pleasure to visit!
Reply from Amy Doyle, General Manager at Barchester The Spires Care HomeThank you so much for your review. We are pleased you enjoyed your visit to us and hope your friend enjoyed their stay also. We hope to welcome you back to see us soon.
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Review from C B (Daughter of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the fourth time my mother has stayed here for respite care. She has dementia (nine years) but it always happy to spend her time here. The food always looks so appetising, the surroundings so comfortable and accessing the outdoor balcony area is a treat for her. It looks and feels like a five-star
hotel with every detail taken care of. The last couple of times when it has been time to go home, she has cried as she has enjoyed it so much. We're always confident that she's comfortable and well cared for during her stays at Barchester The Spires Care Home.
Reply from Amy Doyle, General Manager at Barchester The Spires Care HomeThank you so much for your kind review. We always look forward to your mom coming to visit us and look forward to welcoming her back!
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Review from Amelie B (Friend of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Barchester The Spires Care Home is a wonderful place. The staff are very loving yet professional, highly compassionate and attentive. As a visitor of a resident, they made me feel very welcome and were extremely helpful whenever I needed information or support. The atmosphere in the home is warm and
peaceful. Additionally, management as well as staff are both very considerate and accommodating. It feels good to know my friend is being well looked after here. To everyone working at The Spires Care Home: thank you for everything that you do every day!
Reply from Amy Doyle, General Manager at Barchester The Spires Care HomeThank you so much for your review. We are so pleased that you have enjoyed visiting your friend here and we look forward to your next visit! It is a privilege to care for your friend, and he is such a big part of our family here.
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Review from Helen-Lesley A (Respite Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed y respite week very much. The room ad its bathroom were lovely. All the staff were very kind and considerate. Drinks were always available and there were choices for meals. The food and drinks were excellent. I took part in two sessions of exercise which were good, also watched the streamed
Sunday service from the cathedral. I watched the Olympics on TV and listened to the radio, also did my own hobby of painting. My husband felt welcome when he came to visit me. The garden is kept very well, I wish it was more used by residents. My husband was very pleased with the care I received, at the end of the week, he knew I had benefitted from my stay.
Although I had said that I did not have sugar, no response! No puddings at first.
Reply from Amy Doyle, General Manager at Barchester The Spires Care HomeDear Helen-Lesley, we are so pleased that you enjoyed your stay with us and that you were pleased with the care you received. It was a pleasure to have you and we were all so impressed by your painting! Thank you again, hopefully, we will see you soon.
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Review from S F (Daughter of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Great environment for those needing very minimal care. Most carers are lovely. Management very poor and lacking in compassion and overall ethos seems to be more about what they can't do than what they can do. Repeatedly told 'we're not a nursing home, we can't do that' and felt like there was a disclaimer
on everything. Dad was only there for 6 weeks and had multiple falls. Injuries were not well cared for and some were ignored and not recorded. Several minor medical matters (which they could not treat) not escalated. When we chased we were promptly told they couldn't meet his needs so he had to move. This was only 5 weeks since their assessment. No discussion or warning. He had been accepted as a permanent resident and we were due to sign the contract in a few days time. Their 'requires improvement' CQC status is in part due to leadership and I agree. With hindsight, Dad should not have been accepted, they could not offer the required level of care, maybe a case of £££££ over care!
Reply from Amy Doyle, General Manager at Barchester The Spires Care HomeThanks for your review and your kind words regarding our staff. We're sorry you're not fully satisfied with your experience at our home. I can see that you received a response to your concerns on 7 August as part of our complaints process. If you feel that your concerns haven't been fully addressed and would like to escalate them, please reach out to us at feedback@barchester.com and we'll see how best we can help you. Kind regards Barchester's Feedback Team.
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Review from Ian H (Son of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We'd like to express our sincere thanks to all the team at The Spires for their care of Mum over her time there. It began during Covid so there were all kinds of restrictions in place, but you enabled us to have good regular contact with her, and in the time since then you could not have been more helpful
in the way you looked after her and always made the family feel welcome too. Mum was really contented at The Spires and often told me how pleased she was to be there. The friendliness and cheerfulness of the staff were always obvious and everyone seemed willing to go out of their way to help as much as possible. As the end of Mum's life approached, we were impressed with the care and sensitivity of everyone, and we're so grateful for all the ways in which you made Mum's passing so peaceful and stress-free, both for her and for the family.
Reply from Amy Doyle, General Manager at Barchester The Spires Care HomeThank you so much for your kind words. I am so pleased that your mom was so happy here and it was a privilege to care for her. We are very proud of our wonderful staff team and will pass on your compliments.
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Review from Carol F (Daughter of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum only lived at The Spires for a few months until her recent passing but in that time she was looked after so well, we could not fault her care. Staff went above and beyond their duties to keep her happy, safe and as comfortable as possible. For that, we will be eternally grateful.
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Review from Christine S (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has spent the last four years of her life at The Spires in Lichfield. Words can not adequately express our thanks and admiration for the staff. They have provided Mum with a safe and caring environment, which became home to her. Nothing was too much trouble for the brilliant staff, who became like
family to her. Regular visits were always such a pleasure for the family We were made so welcome and witnessing the dedicated work of all the staff gave us peace of mind that Mum could not have been better cared for. Thank you so much.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Christopher B (Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent atmosphere and ambiance. The residents are obviously treated with care, dignity and respect, with a smattering of good humour to get through the day!
Reply from Kirsty Burgess, CRM at Barchester The Spires Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Peter C (Son of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are so many staff at The Spires who have been so wonderful in caring for my dad that it would feel disloyal to mention any specific individuals. As a team, they are quite simply magnificent. My family and I can only praise them for the way in which Dad, and all of us, were treated with care, respect
and dignity at all times. There is a real sense of community at the Spires and so many inclusive activities for all residents. Nothing was ever too much trouble. Dad's personal care was excellent and all his medication was administered correctly. We would 100% recommend the Spires to anyone looking for a care home and will be forever grateful that Dad was able to spend his final days in such a wonderful environment.
Reply from Kirsty Burgess, CRM at Barchester The Spires Care HomeThank you for your kind review, it was our pleasure to care for your father and to support your family and thank you for your wonderful words about our staff team, they really do work hard every single day to deliver the highest quality of care. I will pass on your feedback to the team.
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Review from J S (Regular Volunteer) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Made welcome from first entering the care home and all paperwork is completed very efficiently by all members of staff for me to volunteer.
Staff members spoke very respectfully and kindly to all residents, extremely clean and I felt a general feeling of well-being.
All members of staff were very
well trained and helpful.
Very well-run care home and a sense of community, for all the residents that I met, nice to see so many activities for those who want to join in but residents' health and well are a very important part of daily life.
Reply from Kirsty Burgess, Customer Relationship Manager at Barchester The Spires Care HomeThank you for your review and for sharing your experience of being a volunteer with us, we really do value the time you give to our residents and the home and your feedback is gratefully appreciated. Your positive comments help new families searching for care to build a picture of the home and what we have to offer. Thank you for being part of our home community.
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Review from P C (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to The Spires very reluctantly, after a couple of falls. Staff have been patient, unfailingly kind, observant and won her over! She has made new friends, been able to get back to hobbies, like singing, and is thriving. I have found communication very good. My family and I feel like part
of the community. This is what care in old age can and should be like.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Gemma R (Granddaughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not thank everyone enough for all they have done for my nan over the last few weeks, she came for respite and hasn’t left since! The care she receives from each individual care worker/catering team/general manager is amazing and they always fulfil her needs. Nan has improved in ways I didn’t think
possible since being at The Spires and for the first time in many years I have the nan I grew up knowing back due to everyone who takes care of her! The team are so friendly and welcoming I couldn’t think of a better place for her to stay! Thank you again!
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Barchester The Spires Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.688 for Barchester The Spires Care Home is calculated as follows: ( (150 Excellents x 5) + (19 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 186 Ratings = 4.688
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Barchester The Spires Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (6)

Eva

Eva Dominguez

Job Title: General Manager Joined: 2024

Hello, my name is Eva, and I am the General Manager here at The Spires Care Home.


I joined Barchester in June 2025 but bring over 20 years of experience working in the healthcare sector. I started my career as a Registered General Nurse in 2000, when I moved to England from my home country of Spain, and have run many homes as a Registered General Manager, leading successful teams and creating thriving communities for residents, staff, families and the wider public.


I believe that outstanding care starts with amazing people, and I am passionate about creating a supportive and vibrant community where both staff and residents feel safe, valued and can flourish. I am also an advocate for mental health awareness, well-being, and encouraging positive psychology. I want our residents to feel that life just begins when they join our care home, where we offer quality care, nutritious food, and enriching activities in beautiful, homely environments.


Outside of work, I focus on staying active, whether this be walking, hiking, dancing or going to the gym. I am a fan of good food. I am very lucky that my Husband is an amazing cook, so I look forward to coming home to his delicious homemade cuisine.

Beverley

Beverley Cole

Job Title: Deputy Manager

Hello, my name is Beverley, and I am the Deputy Manager. I have worked here at The Spires since we opened! Before coming to The Spires, I worked in a variety of elderly care settings. I am passionate about providing excellent care for our residents and love to spend time getting to know them and supporting them to live active and independent lives!”

Andrew

Andrew Brumwell

Job Title: Head of Maintenance Joined: 2020

Hello I’m Andy, Head of Maintenance here at The Spires. I have worked in the heating & engineering trade for many years visiting care homes. I love chatting to our residents as I go about my day and spending time with them is one of the privileges of my role.

Joy

Joy Reece

Job Title: Head Housekeeper Joined: 2018

I enjoy working at The Spires, the residents feel like part of my family, I take great pride in making sure their home and rooms are spotlessly clean. Taking a pride in their home is important for the residents and all my team feel passionate about this too. The lovely part of the role is that we get to know each resident and the ways we can make them happy by the little touches that can lighten their day including having a chat as we work.

Suzanne

Suzanne Millington

Job Title: Hairdresser Joined: 2023

Hello, I'm Suzanne one of the Hairdressers at The Spires.


I have over 25 years hairdressing experience and I visit the home once a week to work my magic. Whether it's a perm, a colour or a simple trim, Residents can join me for a pamper and a friendly chat in the salon.


I am so lucky to do what I do, it is a real pleasure to work at the home and to build relationships with the Residents - we have fantastic conversations during their time in the salon and its nice to see them leave with a smile.

Roxana

Roxana Baesu

Job Title: Home Administrator

Hi, my name is Roxana, and I am the Home Administrator. I’m always here to help and support our wonderful residents and their families—whether that’s answering questions, sorting out the day-to-day details, or just being a friendly face around the home.


I love what I do and take pride in helping create a warm, welcoming environment for everyone.

Frequently Asked Questions about Barchester The Spires Care Home

What types of Care is Barchester The Spires Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester The Spires Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Barchester The Spires Care Home?

Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester The Spires Care Home to the centre of Lichfield?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester The Spires Care Home to verify any information. View our terms and conditions. Barchester The Spires Care Home has an Enhanced Service - more info.